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Review for Amcare™ Group by Candace

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Candace, June 2021

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4.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Amcare for 8 years now and for the first time lm begin to feel a bit let down. Each month there is a problem with my order and every month its me chasing between Amcare to see if my monthly prescription is there and then chasing the surgery. I thought the whole point of the monthly prescription was for Amcare to deal with my surgery not me.l was told that l would

I have used Amcare for 8 years now and for the first time lm begin to feel a bit let down. Each month there is a problem with my order and every month its me chasing between Amcare to see if my monthly prescription is there and then chasing the surgery. I thought the whole point of the monthly prescription was for Amcare to deal with my surgery not me.l was told that l would never be left without products and l am, l don't get the urgent sent out to me as promised and found out they won't without receiving the prescription that's pointless as they then send the whole ordering??I need these products to live a normal life but each month l have the worry it's not going to be there for me. On average l must phone between 3 and 4 times to see if the prescription is there, what's the point of having monthly prescription when lm the one sorting. Seriously thinking of changing services.

Reply from Amcare by Convatec
19th July 2021

Hi Candace. We are very sorry to hear about the issues you've had with your repeat monthly prescription orders. We would like to look into this further for you so that we can ensure your account is set up correctly as this should be an automated service. You can contact us by calling 0800 88 50 50, emailing enquiry@amcaregroup.co.uk or by contacting us through social media on our Facebook and Twitter accounts (just search for @AmcareGroup). Alternatively, you can set up an online account through our website and place your orders that way by visiting www.amcaregroup.co.uk/register.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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