Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Amcare™ Group by Chrissie

Chrissie, July 2021

blank
  • blank
  • blank
  • blank
  • blank
  • blank
1.00 out of 5
Reliability blank blank blank blank blank
Communication blank blank blank blank blank
Product Range blank blank blank blank blank
Friendliness blank blank blank blank blank

Amcare should be Amdontcare! If you have medical needs do not go anywhere near this company they are a disgrace

Amcare should be Amdontcare! If you have medical needs do not go anywhere near this company they are a disgrace

blank
Reply from AmcareTM Group blank
9th July 2021

Hi Chrissie. Thank you for taking the time to leave us your review. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Following a recent software update to enable us to better serve our customers, there have been some technical issues that have resulted in some disruption in the distribution of products and the normal high level of service. We are experiencing a significant increase in the number of calls and emails regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us about your order and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to place an order for you or review the status of any outstanding orders.

Regards

Sally, Customer Experience Team - AmcareTM Group

Leave a comment

Hidden
Name*
Consent*