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Review for Amcare™ Group by Christopher

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Christopher, June 2021

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3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare used to be reliable but since about 2 months ago they have offered poor service. They used to contact me but that stopped so I now have to contact them. It is now the 23 June 2021 and I have been trying to contact them for several days but they just don't answer the phone. All you get is "we have updated our software and are experiencing delays". They don't respond to emails either.

Amcare used to be reliable but since about 2 months ago they have offered poor service. They used to contact me but that stopped so I now have to contact them. It is now the 23 June 2021 and I have been trying to contact them for several days but they just don't answer the phone. All you get is "we have updated our software and are experiencing delays". They don't respond to emails either. I have less than one week supply so am going to contact the stoma team to see if they can help out. Failing that I will purchase some if I can.

Reply from AmcareTM Group
2nd July 2021

Hi Christopher, thanks for leaving us your review. Sorry to hear that you've been having problems getting through to us and receiving your product. We have been experiencing system issues since we implemented a new software upgrade and this has impacted on the volume of calls and emails we are receiving, which in turn is leading to longer waiting times. We'd like to help you with this problem and can arrange for someone to call you back if you can't get through to our Care Centre on the usual number. We are available on our social media platforms across Facebook and Twitter if you would like to send us a message and we can look into this further for you.

Regards

Sally, Customer Experience Team - AmcareTM Group

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