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Review for Amcare™ Group by Joseph

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Joseph, July 2021

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1.75 out of 5
Reliability
Communication
Product Range
Friendliness

I was getting my stoma products from BCA-Direct based in the North east and yes they were very friendly and helpful, however when Amcare took them over I continued to call them direct and received the same service level. Now I believe Amcare have tried to amalgamate local UK founded suppliers into their Am(erican)care Convatec group. So now things have completely changed. Did our Government say they were not going to sell our NHS to

I was getting my stoma products from BCA-Direct based in the North east and yes they were very friendly and helpful, however when Amcare took them over I continued to call them direct and received the same service level. Now I believe Amcare have tried to amalgamate local UK founded suppliers into their Am(erican)care Convatec group. So now things have completely changed. Did our Government say they were not going to sell our NHS to the Americans?

Reply from AmcareTM Group
16th July 2021

Hi Joseph. Thanks for taking the time to leave us your review. We are glad to hear that you have received friendy and helpful service from the team in the past, but we are very sorry to hear that your experience has changed. As you may know, we have been having system issues since we implemented a software update, but we are pleased to say that we have made good progress with resolving these problems and things are now moving much faster. If you need to contact the team about your delivery or to place a new order, you can do so by calling 0800 88 50 50, by emailing your order across to enquiry@amcaregroup.co.uk, by registering for an online account on our website www.amcaregroup.co.uk/register or by contacting us through social media on Facebook and Twitter.

Regards

Sally, Customer Experience Team - AmcareTM Group

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