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Review for Amcare™ Group by Lynn

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Lynn, July 2021

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very poor communication at the moment,no one answering the number for orders,8 hrs yeterdayvconstantly ringing no answer,and emailing is hopeless you get automated message each time,things are getting serious now I am nearly out of supplies of pouches

Very poor communication at the moment,no one answering the number for orders,8 hrs yeterdayvconstantly ringing no answer,and emailing is hopeless you get automated message each time,things are getting serious now I am nearly out of supplies of pouches

Reply from AmcareTM Group
7th July 2021

Hi Lynn. Thank you for taking the time to leave us your feedback. We are very sorry to hear about your experience placing an order. Unfortunately, we are having system issues since we implemented a new software upgrade and this has impacted the volume of calls and emails we are receiving, which in turn is leading to longer waiting times. We can take your order for you if you are able to contact us through our social media channels including Facebook and Twitter or you can register for an online account to place your orders through our website by visiting www.amcaregroup.co.uk/register if you're unable to get through on the phone.

Regards

Sally, Customer Experience Team - AmcareTM Group

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