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Review for Amcare™ Group by Matthew

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Matthew, July 2021

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3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Having been a customer for few years thing were fine orders came on time now over the last few months things are verry different over hour waiting to get answer on phone to be told by staff they they are waiting for prescription when hospital says they have not requested one and as result I am left without supplies not happy hope this gets sorted

Having been a customer for few years thing were fine orders came on time now over the last few months things are verry different over hour waiting to get answer on phone to be told by staff they they are waiting for prescription when hospital says they have not requested one and as result I am left without supplies not happy hope this gets sorted

Reply from Amcare by Convatec
2nd July 2021

Hi Matthew, thanks for leaving us your review. Sorry to hear that you've been having problems getting through to us and receiving your product. We have been experiencing system issues since we implemented a new software upgrade and this has impacted on the volume of calls and emails we are receiving, which in turn is leading to longer waiting times. We'd like to help you with this problem and can arrange for someone to call you back if you can't get through to our Care Centre on the usual number. We are available on our social media platforms across Facebook and Twitter if you would like to send us a message and we can look into this further for you.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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