Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Amcare™ Group by Nick

Nick, July 2021

blank
  • blank
  • blank
  • blank
  • blank
  • blank
1.00 out of 5
Reliability blank blank blank blank blank
Communication blank blank blank blank blank
Product Range blank blank blank blank blank
Friendliness blank blank blank blank blank

Since May Amcare have ceased to provide a viable service to a very vulnerable client base - my orders have not arrived leading to me seeking supplies directly from the NHS - whilst they send letters saying they are concerned and will do everything possible their actions say otherwise.

Since May Amcare have ceased to provide a viable service to a very vulnerable client base - my orders have not arrived leading to me seeking supplies directly from the NHS - whilst they send letters saying they are concerned and will do everything possible their actions say otherwise.

blank
Reply from AmcareTM Group blank
8th July 2021

Hi Nick. We are sorry to hear about the problems you've had receiving your orders since May. As you will be aware from the letter you received, we have recently experienced issues with our IT system as a result of a software upgrade. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us about your order and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to place an order for you or review the status of your current order.

Regards

Sally, Customer Experience Team - AmcareTM Group

Leave a comment

Hidden
Name*
Consent*