Review for Amcare™ Group by Panos

Reply from Amcare^TM Group

9th July 2021

Hi Panos, thanks for getting in touch and letting us know about the problems you've been experiencing. We are very sorry for any inconvenience this has caused. We can see that you have registered for an online account and this has been all set up for you to place orders through the website. If you have any problems placing your orders, please send an email to enquiry@amcaregroup.co.uk and someone will get back to you. Alternatively, you can contact us through our social media accounts such as Facebook and Twitter (search for Amcare Group) and we can take your order details and place that for you. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Following a recent software update to enable us to better serve our customers, there have been some technical issues that have resulted in some disruption in the distribution of products and the normal high level of service. We are experiencing a significant increase in the number of calls and emails regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority.

Regards