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Review for Amcare™ Group by Peter

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Peter, July 2021

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2.75 out of 5
Reliability
Communication
Product Range
Friendliness

Suddenly from being a reliable and friendly communicative company Amcare has become an answering machine service with no one answering and most importantly not processing nor delivering orders.Like others I have received platitudes about their endeavours.However it seems they have changed software and effectively closed down the whole order/delivery process. The volume of phone calls and emails are as a direct result of this change. Rather than platitudes I would prefer a plan of action

Suddenly from being a reliable and friendly communicative company Amcare has become an answering machine service with no one answering and most importantly not processing nor delivering orders.Like others I have received platitudes about their endeavours.However it seems they have changed software and effectively closed down the whole order/delivery process. The volume of phone calls and emails are as a direct result of this change. Rather than platitudes I would prefer a plan of action to rectify the situation.More importantly I would like to know when my order will delivered-ordered on 24th and prescription forwarded from GP on 25th.I have just a few days supplies left!!

Reply from AmcareTM Group
7th July 2021

Hi Peter. Thank you for taking the time to leave us your feedback. Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Following a recent software update to enable us to better serve our customers, there have been some technical issues that have resulted in some disruption in the distribution of products and the normal high level of service. We are experiencing a significant increase in the number of calls and emails regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues and we are pleased to say that we are making good progress with this. We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. We are committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. If you need to get in touch with us about your order and you're having problems getting through on the phone or by email, you can also contact us through our social media channels on Facebook and Twitter by searching for Amcare Group and we will be happy to place an order for you or review the status of your current order.

Regards

Sally, Customer Experience Team - AmcareTM Group

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