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Review for Amcare™ Group by Sam

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Sam, June 2021

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been trying t o contact AMCARE as my supplies were low but they are not answering the phone nor replying at their emails. I managed to put an order through on 04/06/2021 ……………we are 22/06/2021 and still waiting !! We can literally say they left us in the shit :) I called again and they are blaming my surgery and their new system. What a fiasco, I am going to look for other

I have been trying t o contact AMCARE as my supplies were low but they are not answering the phone nor replying at their emails. I managed to put an order through on 04/06/2021 ……………we are 22/06/2021 and still waiting !! We can literally say they left us in the shit :) I called again and they are blaming my surgery and their new system. What a fiasco, I am going to look for other companies Good luck

Reply from Amcare by Convatec
21st January 2025

Hi Sam, We sincerely appreciate your feedback from 2021 and understand that we did not meet your expectations at that time. We are pleased to inform you that significant improvements have been made, and we would love the opportunity to demonstrate our commitment to providing excellent customer service once again. If you would consider giving us another chance, please reach out directly at 0800 88 50 50, email us at enquiry@amcaregroup.co.uk, or use our Live Chat function at www.amcarebyconvatec.com

Regards

Terri - Amcare by Convatec

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