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Review for Amcare™ Group by Virginia

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Virginia, July 2021

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I am still waiting for my order which was placed on 7th June. I've tried phoning them but can not get through.

I am still waiting for my order which was placed on 7th June. I've tried phoning them but can not get through.

Reply from Amcare by Convatec
7th July 2021

Hi Virginia, we are sorry to hear that you're having problems getting through to us. Unfortunately, we are experiencing system issues since we implemented a new software upgrade and this has impacted the volume of calls and emails we are receiving, which in turn is leading to longer waiting times. We'd be happy to look into your order for you if you are able to contact us through our social media channels including Facebook and Twitter.

Regards

Sally, Customer Experience Team - Amcare by Convatec

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