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Review for Coloplast Charter by ANNE

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ANNE, April 2023

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5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I had to have a stoma ten years ago as an emergency, when I came out of hospital I was given products and registered with Charter Healthcare. During all these years when I have phoned in an order, I have been met with care and friendliness. Due to my own surgery delaying in communicating my order with Charter, I had almost ran out or product, but on phoning Charter I was reassured that they would

I had to have a stoma ten years ago as an emergency, when I came out of hospital I was given products and registered with Charter Healthcare. During all these years when I have phoned in an order, I have been met with care and friendliness. Due to my own surgery delaying in communicating my order with Charter, I had almost ran out or product, but on phoning Charter I was reassured that they would send a box of sufficient supplies to see me through and would get in touch with surgery. The much needed supplies arrived the next day. A few years ago they brought out new product Sensura Mio Convex and this greatly improved my life due to not experiencing any 'leaks'. I thank whoever invented this product every day. I cannot thank this service enough and although I know there are a lot more companies supplying these products and know how competitive this is, but I really cannot envisage changing from Charter, plus the fact that I am able, if necessary to either see or talk to a community nurse. So thank you so much to everyone connected with this company. Plus delivery is first class.

Reply from Coloplast Charter
18th April 2023

Thank you for your review, Anne. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review. Everyone in the team will be delighted to hear about this too so I’ll make sure that this is passed on.

Regards

Inga - Coloplast Charter team

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