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Review for Fittleworth by Alice

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Alice, November 2024

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1.25 out of 5
Reliability
Communication
Product Range
Friendliness

DEPLORABLE is one word this past year to fit Fittleworth. Outright refusing to send my prescription even though I have evidenced with them my nurse’s instructions. REFUSING to send an emergency orders for barrier seals as they consider it an ‘accessory’ though for me, they are necessities. I am now SUFFERING with an INFECTED ULCER because of their lack of ability to do their job. Now I have to take up the NHS stoma team’s

DEPLORABLE is one word this past year to fit Fittleworth. Outright refusing to send my prescription even though I have evidenced with them my nurse’s instructions. REFUSING to send an emergency orders for barrier seals as they consider it an ‘accessory’ though for me, they are necessities. I am now SUFFERING with an INFECTED ULCER because of their lack of ability to do their job. Now I have to take up the NHS stoma team’s precious time to heal my ulcer and raid their cupboards for the supplies Fittleworth refuse to send. If you fancy a drama free healthcare delivery STAY CLEAR of Fittleworth. I know I am now.

Reply from Fittleworth
27th November 2024

Hi Alice, Thank you for taking the time to share you experience. I'm so sorry to hear that you've been left in this position. Please can you email DRMqueries@fittleworth.com with your full name and DOB so we can investigate what has happened.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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