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Review for Fittleworth by David

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David, May 2024

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2.75 out of 5
Reliability
Communication
Product Range
Friendliness

As I put it in an (unanswered) email 'Until recently you were marvellous and I gave you great reviews. What has happened?' My surgery orders every four weeks and I usually receive product about a week later. If the product was going to be late or unavailable Fittleworth would tell you and offer help. Now they don't. Last month nothing arrived-they had run out of my product. But no one contacted me to warn about

As I put it in an (unanswered) email 'Until recently you were marvellous and I gave you great reviews. What has happened?' My surgery orders every four weeks and I usually receive product about a week later. If the product was going to be late or unavailable Fittleworth would tell you and offer help. Now they don't. Last month nothing arrived-they had run out of my product. But no one contacted me to warn about this. It was only by numerous attempts by phone and email that I found this out. This month I got a text on 23 April stating that Fittleworth would shut between 1 and 7 May! So the surgery put in the order the next day but nothing arrived. After three emails and numerous attempts to phone I learn that delivery will be on 14 May, 11 days later than expected. ( I was told that it might just be today- but that is not now going to happen). Fittleworth did not contact me or offer to fill the gap. Their email acknowledgement claims that delivery information is on the DPD site- but it is not until the product is finally on the way. They appear to have lost appreciation of the anxiety patients experience when security of a life preserving product is threatened. Do they know what happens if we run out of product? So 10 comes down to 2.

Reply from Fittleworth
10th May 2024

Hi David, I am so sorry that you have experienced these problems. I would like to look in to this for you - please can you email me at drmqueries@fittleworth.com with your full name and DOB and I will look into this for you and see what has happened. Thank you in advance

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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