Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Review for Fittleworth by Douglas

Upvote

Douglas, August 2024

Upvote
3.25 out of 5
Reliability
Communication
Product Range
Friendliness

everytime i place an order it arrives with incomplete order so i have to phone back to receive the rest off order poor service as phone put in my usual order but sometimes its not complete

everytime i place an order it arrives with incomplete order so i have to phone back to receive the rest off order poor service as phone put in my usual order but sometimes its not complete

Reply from Fittleworth
6th August 2024

Hi Douglas, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us. Many thanks

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Leave a comment

"*" indicates required fields

Hidden
Name*
Consent*