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Review for Fittleworth by Fraser

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Fraser, August 2025

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1.50 out of 5
Reliability
Communication
Product Range
Friendliness

The service provided has been consistently substandard. For the majority of the time, orders are either incorrect or incomplete. Delivery times are also unacceptably slow. Despite submitting three formal complaints regarding this poor level of service, there has been no response or acknowledgment from the company.

The service provided has been consistently substandard. For the majority of the time, orders are either incorrect or incomplete. Delivery times are also unacceptably slow. Despite submitting three formal complaints regarding this poor level of service, there has been no response or acknowledgment from the company.

Reply from Fittleworth
13th August 2025

Good morning Fraser, I am sorry to see you're having problems with the Fittleworth service and haven't had any responses. Please can you email me at talktous@fittleworth.com with your full name, DOB and any more information regarding your complaints and I will take a look into it for you. Thank you and look forward to hearing from you.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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