Report Review

  • This field is for validation purposes and should be left unchanged.
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.

Review for Fittleworth by Gail

Upvote

Gail, March 2025

Upvote
2.50 out of 5
Reliability
Communication
Product Range
Friendliness

Received an email to say my ileostomy pouches were out of stock. Took 50 minutes to get through by phone only to be told to try and source some from my local hospital, GP or pharmacy. Still waiting 6 days later for someone to ring me back with an update. Shock customer service.

Received an email to say my ileostomy pouches were out of stock. Took 50 minutes to get through by phone only to be told to try and source some from my local hospital, GP or pharmacy. Still waiting 6 days later for someone to ring me back with an update. Shock customer service.

Reply from Fittleworth
11th March 2025

Hi Gail, Thank you for taking the time to leave a review. I'm sorry to hear you've faced issues with our service. Please can you email DRMqueries@fittleworth.com with your full name, DOB and what has happened and we can investigate this further for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Leave a comment

"*" indicates required fields

This field is hidden when viewing the form
Name*
Consent*