Review for Fittleworth by Genevieve

I have had an issue with every single one of my deliveries with this company. It takes them 3+ weeks to actually deliver anything. They require contacting the GP surgery EVERY SINGLE TIME I need Catheters. I have to use Catheters for the rest of my life, and I'm on about 4/5 a day. My GP has a 30+ minute wait time for phone calls, and notoriously doesn't answer emails. GPs are not reliable. When I asked what the alternative is because this system doesn't work, the GP is unreliable, the deliveries are unreliable, and I'm suffering because of everyone else's incompetence, I was told that there was no other way. A system that relies on permission for a REPEAT PRESCRIPTION every single time there is an order is not an efficient way of running things. Why do you need permission every single time? You'll be asking for permission every 4 weeks, then spending weeks and weeks making the client wait while you try and get a hold of the GP. This makes no sense. Also, other catheter providers deliver their catheters within days, not 3+ week waits for deliveries. Worst service ever.