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Review for Fittleworth by George

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George, August 2024

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4.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been a customer of Fittleworth for a number of years, at one time I considered changing providers due to receiving poor service, on many occasions i could be on the telephone wanting to place an order for quite a while, I suspect this was for people to place orders online, however I now use the email system for ordering at present and seems to be working fine at the moment.

I have been a customer of Fittleworth for a number of years, at one time I considered changing providers due to receiving poor service, on many occasions i could be on the telephone wanting to place an order for quite a while, I suspect this was for people to place orders online, however I now use the email system for ordering at present and seems to be working fine at the moment.

Reply from Fittleworth
6th August 2024

Hi George, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us. Many thanks

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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