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Review for Emerald Prescription Service by John

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John, January 2025

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2.50 out of 5
Reliability
Communication
Product Range
Friendliness

Pointed out to them that I had had some products that were un usable, sent them samples and they simply denied that there was a problem. Sent samples to my hospital stoma team and they told Fittleworth that there was a problem. Fittleworth contacted me to apologise and said they would keep me informed. This all started September 2024. Very poor customer service when I was simply pointing out that they had a problem. If

Pointed out to them that I had had some products that were un usable, sent them samples and they simply denied that there was a problem. Sent samples to my hospital stoma team and they told Fittleworth that there was a problem. Fittleworth contacted me to apologise and said they would keep me informed. This all started September 2024. Very poor customer service when I was simply pointing out that they had a problem. If one was being uncharitable you could say that they were charging the NHS for faulty products.

Reply from Fittleworth
28th January 2025

Hi John, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced issues with your products. Please can you email DRMqueries@fittleworth.com with your full name, DOB and what has happened so we can investigate this further.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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