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Review for Fittleworth by Jonathan

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Jonathan, August 2024

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1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Been totally let down by Fittleworth, after years with this company I will be returning to my local pharmacy, phone is never answered and emails take 3+days to be answered. I have be left in a situation now where my medical needs have not been met and within a few days I am really going to be in trouble. This company does not take the hassle away from the paitent it just adds to it,

Been totally let down by Fittleworth, after years with this company I will be returning to my local pharmacy, phone is never answered and emails take 3+days to be answered. I have be left in a situation now where my medical needs have not been met and within a few days I am really going to be in trouble. This company does not take the hassle away from the paitent it just adds to it, you have been warned, avoid.

Reply from Fittleworth
6th August 2024

Hi Jonathan, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us. Please can you email me at DRMqueries@fittleworth.com with your full name and DOB so I can take a look into this for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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