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Review for Fittleworth by Karen

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Karen, August 2024

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4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have had a stoma for two years and until this past week I have had an excellent service. I had a second operation to reverse the colostomy in March but it went wrong and they had to remove my spleen. I now have an ileostomy which isn’t great. Many more changes required. I have had issues contacting Fittleworth this week - staff shortages possibly.

I have had a stoma for two years and until this past week I have had an excellent service. I had a second operation to reverse the colostomy in March but it went wrong and they had to remove my spleen. I now have an ileostomy which isn’t great. Many more changes required. I have had issues contacting Fittleworth this week - staff shortages possibly.

Reply from Fittleworth
5th August 2024

Hi Karen, thank you for taking the time to leave a review, I'm sorry to hear about your procedure complications. May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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