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Review for Fittleworth by Leslie

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Leslie, August 2024

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1.25 out of 5
Reliability
Communication
Product Range
Friendliness

Prescription sent to Fittleworth but four weeks later never received . They never answer the phone do not respond to e mails. They are a total waste of time . Go elsewhere.

Prescription sent to Fittleworth but four weeks later never received . They never answer the phone do not respond to e mails. They are a total waste of time . Go elsewhere.

Reply from Fittleworth
8th August 2024

Hi Leslie, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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