Report Review

  • This field is for validation purposes and should be left unchanged.
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.

Review for Fittleworth by Michael

Upvote

Michael, May 2026

Upvote
3.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Fittleworth for 7 years but am afraid that communication has tailed off in the last couple of years. The friendly reminders have stopped. The website for ordering for me is always buffering, ergo unable to get to work. Recently ordered catheters and stoma bags 20/5/26, order by phone, checked 28/5; order lost, not put through etc. This leaves me in difficult position as regards supplies. I think the reliance on the post

I have used Fittleworth for 7 years but am afraid that communication has tailed off in the last couple of years. The friendly reminders have stopped. The website for ordering for me is always buffering, ergo unable to get to work. Recently ordered catheters and stoma bags 20/5/26, order by phone, checked 28/5; order lost, not put through etc. This leaves me in difficult position as regards supplies. I think the reliance on the post for prescriptions in this day and age unfathomable. Staff are fine helpful and will provide emergency supplies but the basic efficiencies to me are less important than looking for performance reviews

Reply from Fittleworth
1st June 2026

We’re very sorry to hear about your recent experience and the difficulties you’ve encountered. We understand how important reliable communication and timely deliveries are, especially when it comes to essential supplies, and we apologise for any inconvenience caused. We’d really like the opportunity to look into this further and help resolve the issues you’ve been facing. Please contact us by phone or email so we can review what’s happened and work towards putting things right for you. Thank you for bringing this to our attention.

Regards

Joana, Customer Experience Specialist - Fittleworth

Leave a comment

"*" indicates required fields

This field is hidden when viewing the form
Name*
Consent*