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Review for Fittleworth by Sandra

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Sandra, September 2024

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1.00 out of 5
Reliability
Communication
Product Range
Friendliness

I couldn't agree more with reviews regarding emails not being answered! I have been with Fittleworth for over 18 years, I am a deaf lady who cannot telephone to sort out orders, I've waited over two weeks for an emgercy supply, I have 2 bags that I am having to wash and share between two stomas, this morning one started leaking, my delivery just came and only contained over night bags that I didn't ask

I couldn't agree more with reviews regarding emails not being answered! I have been with Fittleworth for over 18 years, I am a deaf lady who cannot telephone to sort out orders, I've waited over two weeks for an emgercy supply, I have 2 bags that I am having to wash and share between two stomas, this morning one started leaking, my delivery just came and only contained over night bags that I didn't ask for! I honestly don't know what to do, I waited that long for the previous order I had to go to hospital for supplies..I'm now left with one old washed out bag, can't leave the house and more than likely have to wait another two weeks before I get what I ordered! If my re order is even read! Absolutely heartbroken and can't believe the disgraceful service

Reply from Fittleworth
17th September 2024

Hi Sandra, thank you for taking the time to leave a review. I'm so sorry to hear about your experience, this is not what we want for our customers. Please email DRMqueries@fittleworth.com with your full name and DOB so I can look into this for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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