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Review for Fittleworth by Shaun

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Shaun, November 2024

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3.25 out of 5
Reliability
Communication
Product Range
Friendliness

The products are good but the customer service and communication is poor, particularly if you try to contact them by telephone where the phone rings and rings, or by email where you are sent an automated email response and then don't hear anything for 2 days.

The products are good but the customer service and communication is poor, particularly if you try to contact them by telephone where the phone rings and rings, or by email where you are sent an automated email response and then don't hear anything for 2 days.

Reply from Fittleworth
11th November 2024

Hi Shaun, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced issues when making contact with us, we've recently welcomed a new cohort to support you with orders and queries. Therefore, you should start to see response times get quicker once they're up to speed.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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