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Review for Fittleworth by Suzanne

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Suzanne, April 2025

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2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Dreadful service, took weeks to deliver and left me without any catheters. Unable to contact as they "are experiencing a high volume of calls and emails" After several complaint emails, I was finally contacted by someone from customer services who was very sorry and arranged a delivery for 2 days later (thankyou Christine). Such a stressful situation and this is the 4th time I've had issues.

Dreadful service, took weeks to deliver and left me without any catheters. Unable to contact as they "are experiencing a high volume of calls and emails" After several complaint emails, I was finally contacted by someone from customer services who was very sorry and arranged a delivery for 2 days later (thankyou Christine). Such a stressful situation and this is the 4th time I've had issues.

Reply from Fittleworth
12th May 2025

Hi Suzanne, Thank you for taking the time to leave a review. I'm sorry to hear that you faced issues with you're delivery. If you're still experiencing issue please contact caring@fittleworth.com the details.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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