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Review for Fittleworth by Vincent

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Vincent, July 2024

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3.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have been a customer for 19 years. In the last 5 years the availability of my order has not been satisfactory ,I also have problems with speaking direct to the care team as I have been told nobody is available.

I have been a customer for 19 years. In the last 5 years the availability of my order has not been satisfactory ,I also have problems with speaking direct to the care team as I have been told nobody is available.

Reply from Fittleworth
26th July 2024

Hi Vincent, thank you for taking the time to leave a review. I’m sorry to hear of the problems you have had with the service received from Fittleworth. We've experienced exceptionally high call volumes recently. We’ve since made significant progress in resolving this issue so going forward, we can ensure you receive the service you expect from us.

Regards

Yasmin, Customer Experience Specialist - Fittleworth
Reply from Fittleworth
26th July 2024

Hi Vincent, I am really sorry to see this! We have a large customer service team here and are actively recruiting, we love to hear from our customers and I am so sorry that you haven't been able to talk to us. Please send your full name and DOB to DRMqueries@fittleworth.com and I can arrange a call. Thank you in advance

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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