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Review for Fittleworth by William

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William, June 2025

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4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth has been a fantastic company but over the last few months somethings have deteriated, the staff on the phone are lovely but some dont gst orders right. I have 6 boxesof uncut bags because they were not put through as to be cut, I cannot cut them due to arthritis and my husband is 80 so his eyesight is not great but they say they cannot take them back just to bin them..I feel

Fittleworth has been a fantastic company but over the last few months somethings have deteriated, the staff on the phone are lovely but some dont gst orders right. I have 6 boxesof uncut bags because they were not put through as to be cut, I cannot cut them due to arthritis and my husband is 80 so his eyesight is not great but they say they cannot take them back just to bin them..I feel this is waste,,also orders have been coming different days not like it used to be

Reply from Fittleworth
23rd June 2025

Hi William, Thank you for taking the time to leave a review. I'm sorry to hear about the issues you've faced with your items being cut. Please can you email drmqueries@fittleworth.com with your full name, DOB and what has happened so we can investigate this for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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