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Review for Fittleworth by Anne

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Anne, August 2026

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4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Have selected 4 for reliability and communication, as sometimes I get late notice that EDD has changed, also sometimes delivery is split, but first delivery has a delivery note stating this delivery is as ordered and prescribed. Necessitating a phone call to query the missing items. Calls are dealt with timeously and efficiently, but I feel it would be useful to state on original that further items to follow.

Have selected 4 for reliability and communication, as sometimes I get late notice that EDD has changed, also sometimes delivery is split, but first delivery has a delivery note stating this delivery is as ordered and prescribed. Necessitating a phone call to query the missing items. Calls are dealt with timeously and efficiently, but I feel it would be useful to state on original that further items to follow.

Reply from Fittleworth
5th August 2026

Thank you for your feedback. We're pleased to hear that you find our team responsive and efficient when resolving any queries. We also appreciate your comments regarding delivery updates and split deliveries. We understand how confusing it can be when part of an order arrives separately without a clear indication that further items are to follow. Your suggestion is a valuable one, and we'll ensure it is shared with the relevant team for consideration. Thank you for taking the time to help us improve our service.

Regards

Joana, Customer Experience Specialist - Fittleworth

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