Report Review
Fittleworth provides everything you need from your home dispensing service. Here at Fittleworth, we understand that every person’s health needs are unique, so we have built a trusted and dedicated home dispensing and clinical advice service that caters to all … Read more Fittleworth
thomas, October 2021
delivery sent to wrong address TWICE!! the second time was them trying to rectify it but still some how messed up ,30mins to get through to an operator , a year ago calls where picked up in under 5mins and never had any problems in my 15years of using them , but recently there levels have dropped i hope they get there standereds to where they should be .
delivery sent to wrong address TWICE!! the second time was them trying to rectify it but still some how messed up ,30mins to get through to an operator , a year ago calls where picked up in under 5mins and never had any problems in my 15years of using them , but recently there levels have dropped i hope they get there standereds to where they should be .
Lissa, October 2021
Fittleworth have been consistently good for the last 8 years, with a selection of different products, Always friendly on the phone. And the products are good quality and delivery great.
Fittleworth have been consistently good for the last 8 years, with a selection of different products, Always friendly on the phone. And the products are good quality and delivery great.
Liz, September 2021
Had my stoma since Feb 2020. Ordering online is easy but then I get an email back saying they will confirm my order but they never do. Never any confirmation of order or information about when it will be delivered it just arrives about 2 weeks later. Generally the order is correct but sometimes missing items. They don't seem to notice if everything that has been ordered doesn't come through on the prescription. If something. Read more
Had my stoma since Feb 2020. Ordering online is easy but then I get an email back saying they will confirm my order but they never do. Never any confirmation of order or information about when it will be delivered it just arrives about 2 weeks later. Generally the order is correct but sometimes missing items. They don't seem to notice if everything that has been ordered doesn't come through on the prescription. If something is missing you have to phone them and chase it up. I now tend to put my order in a month before I run out because of the uncertainty around when it will be delivered. This time I ordered over 2 weeks ago and still nothing has arrived. I'm looking for a new delivery company
Marg, September 2021
Totally gone downhill in my opinion, they were good, but no longer. Last month I was on hold on the phone for a very very long time, moving backwards in a queqe I hung up tried next day same thing, I eventually decided to email them got a response back two days later with an apology but told me order now placed….a month later I still don’t have the order, tried ringing again, still on. Read more
Totally gone downhill in my opinion, they were good, but no longer. Last month I was on hold on the phone for a very very long time, moving backwards in a queqe I hung up tried next day same thing, I eventually decided to email them got a response back two days later with an apology but told me order now placed….a month later I still don’t have the order, tried ringing again, still on hold a very long time, finally got through only to discover order never been placed…so I would never have received it. The agent said I should just keep on hold when I ring, and not out phone down as they are busy all day long…how can you do that when you are dealing with the care of a cancer patient, don’t have the time to waste…time to,change suppliers I think …lots of complaints on the illeostomy forums too…what’s happened Fittleworth.
Steve, September 2021
I have tried phoning several times at different times of the day, it is always the same response "we are dealing with an increase in calls" that's all I get, spent another 20 minutes on the phone waiting for someone to answer this morning, very poor.
I have tried phoning several times at different times of the day, it is always the same response "we are dealing with an increase in calls" that's all I get, spent another 20 minutes on the phone waiting for someone to answer this morning, very poor.
Margaret, March 2021
Used fittleworth for around 27years and have never had problems with them they were always helpful and friendly on the phone with me.
Used fittleworth for around 27years and have never had problems with them they were always helpful and friendly on the phone with me.
Keith, February 2021
I always get a phone call from them every month and if there is any problems , like dr surgery not sending prescription through in time
I always get a phone call from them every month and if there is any problems , like dr surgery not sending prescription through in time
Andrea, February 2021
Fittleworth have supported me regarding my husband’s colostomy supplies for the last 2.5 years. Always helpful, deliveries always on time.
Fittleworth have supported me regarding my husband’s colostomy supplies for the last 2.5 years. Always helpful, deliveries always on time.
Sheila, January 2021
Been using frittleworth for 4 years they take al.ist two weeks to deliver my prescription only just got my measurements right after numerous oho e calls a d sending back beca6not been pre-cut or not cut at all I have rheumatoid arthritis so it gets difficult for me to cut my pouches so need to have them cut
Been using frittleworth for 4 years they take al.ist two weeks to deliver my prescription only just got my measurements right after numerous oho e calls a d sending back beca6not been pre-cut or not cut at all I have rheumatoid arthritis so it gets difficult for me to cut my pouches so need to have them cut
Rob, January 2021
In four years my monthly order has been correct and on time every month. They have instructions where to leave if I’m at work and it’s always been left there.
I get a reminder text every month and ring up. Never been on hold longer than two mins and that’s not often.
Can’t fault the friendliness of call takers one bit either.
I certainly won’t be changing suppliers for pouches and bags. Top marks.
In four years my monthly order has been correct and on time every month. They have instructions where to leave if I’m at work and it’s always been left there.
I get a reminder text every month and ring up. Never been on hold longer than two mins and that’s not often.
Can’t fault the friendliness of call takers one bit either.
I certainly won’t be changing suppliers for pouches and bags. Top marks.
Bev, December 2020
Great company always happy to help. Were fantastic through both lockdowns my deliveries weren’t affected and arrived on time
Highly recommend!
Great company always happy to help. Were fantastic through both lockdowns my deliveries weren’t affected and arrived on time
Highly recommend!
Allan, December 2020
I have never had a problem with this company.They text me to remind me when I am due to re-order, They give me a date for receipt and it arrives on time. Why should I change when I am more than happy with this company?
I have never had a problem with this company.They text me to remind me when I am due to re-order, They give me a date for receipt and it arrives on time. Why should I change when I am more than happy with this company?
Pauline, November 2020
See my first comment on the facebook page. I I find them friendly, helpful and patient. They phone regularly and the order comes on time and they have also been very good when my GP have not given them the prescription that I have requested.
See my first comment on the facebook page. I I find them friendly, helpful and patient. They phone regularly and the order comes on time and they have also been very good when my GP have not given them the prescription that I have requested.
Andrea, October 2020
I’ve been with Fittleworth for coming up to 4 years now since my stoma surgery. I’ve never had any problems with them. They ring me up every month without fail, deliveries arrive on time (even during lockdown) & often with their own delivery person. The customer service people (& delivery person) are friendly & always help if my GP misses any products off the prescription. Big thumbs up!
I’ve been with Fittleworth for coming up to 4 years now since my stoma surgery. I’ve never had any problems with them. They ring me up every month without fail, deliveries arrive on time (even during lockdown) & often with their own delivery person. The customer service people (& delivery person) are friendly & always help if my GP misses any products off the prescription. Big thumbs up!
Michael, October 2020
Fittlewood deliver my husbands stuff they are very good and friendly, they call us to check when we need more, nothing too much trouble,
Fittlewood deliver my husbands stuff they are very good and friendly, they call us to check when we need more, nothing too much trouble,
Michael, September 2020
An extremely friendly and reliable delivery company. They call me regularly to enquire regarding my repeat prescription order and supply items on a given date. Should I require an item at short notice they supply it as soon as possible. My urostomy pouches are supplied cut to my required size. On the occasion when I had a problem with a product it was dealt with quickly and efficiently with no problem.
An extremely friendly and reliable delivery company. They call me regularly to enquire regarding my repeat prescription order and supply items on a given date. Should I require an item at short notice they supply it as soon as possible. My urostomy pouches are supplied cut to my required size. On the occasion when I had a problem with a product it was dealt with quickly and efficiently with no problem.
Pete, September 2020
everytime i put an order in the staff member is so helpful,and helps you through your order.They give you a delivery date and if there is a delay they ring you and explain why.
everytime i put an order in the staff member is so helpful,and helps you through your order.They give you a delivery date and if there is a delay they ring you and explain why.
Cheryl, September 2020
I have only had my stoma for 16mths but I get everything from Fittleworth, they are so helpful. I did try getting samples from other firms but none suited me so I will stay with Fittleworth
I have only had my stoma for 16mths but I get everything from Fittleworth, they are so helpful. I did try getting samples from other firms but none suited me so I will stay with Fittleworth
Linda, September 2020
they have always been there. when doctors dont send prescriptions they send emergency pk and chase it up for me
they have always been there. when doctors dont send prescriptions they send emergency pk and chase it up for me
Stephen, September 2020
In the years that I’ve been with with Fittleworth they are completely understand my concerns they are very helpful and I’ve got some very nice people working for them
In the years that I’ve been with with Fittleworth they are completely understand my concerns they are very helpful and I’ve got some very nice people working for them
Stephen, September 2020
I have been with Fittleworth for a number of years and through my experiences with his feet are worth they are simply the best
I have been with Fittleworth for a number of years and through my experiences with his feet are worth they are simply the best
Beryl, September 2020
Only recently changed to this company, having experienced problems with Amcare, who couldn’t seem to understand the importance of delivering when required. Now get prompt deliveries without having to chase.
Only recently changed to this company, having experienced problems with Amcare, who couldn’t seem to understand the importance of delivering when required. Now get prompt deliveries without having to chase.
Liz, September 2020
no problem with them at all. delivery is always qwick on when they say. even through lockdown. they only thing I would like is if they could let you know when new products are available or if they could send samples. but other wise I’m very happy with them
no problem with them at all. delivery is always qwick on when they say. even through lockdown. they only thing I would like is if they could let you know when new products are available or if they could send samples. but other wise I’m very happy with them
Janet, September 2020
Have always been very satisfied with fittleworth, very prompt with their delivery and have always got my complete prescription, always polite and helpful on the phone. Tried another company twice and each time items were missing and had to contact the doctors to resend the prescription, very frustrating.
Have always been very satisfied with fittleworth, very prompt with their delivery and have always got my complete prescription, always polite and helpful on the phone. Tried another company twice and each time items were missing and had to contact the doctors to resend the prescription, very frustrating.
Linda, August 2020
Late delivery, orders short, being left without vital stock for days , they used The post office to deliver their goods , Goods left at wrong address , items not in stock so was left without bags for 2 days had to phone up and told their was none in the whole of Britain so they didn’t send order out , Always blaming they didnt receive the prescription from GP, took no notice of complaint. Read more
Late delivery, orders short, being left without vital stock for days , they used The post office to deliver their goods , Goods left at wrong address , items not in stock so was left without bags for 2 days had to phone up and told their was none in the whole of Britain so they didn’t send order out , Always blaming they didnt receive the prescription from GP, took no notice of complaint from the Hospital , have not seen my stoma nurse from the company for over a year dont get me wrong the stoma nurse was lovely but she only worked 2 days a week and was over stretched. A terrible company if this was the only company available I would sooner go without .
Joseph, August 2020
Fittleworth are excellent in every way they have never let me down and always keep me informed of what is happening.
Fittleworth are excellent in every way they have never let me down and always keep me informed of what is happening.
Janet, July 2020
So helpful and friendly, their delivery people are always polite and caring and always ask after my husband.
So helpful and friendly, their delivery people are always polite and caring and always ask after my husband.
john, July 2020
since my urostomy procedure,in 2018 i have been really very pleased with fittleworth,i could,nt ask better service
since my urostomy procedure,in 2018 i have been really very pleased with fittleworth,i could,nt ask better service
Cynthia, July 2020
Was gaving difficulties between fittleworth And drs surgery each bkaming each other for me not getting my orders on time . Hiwever seens to be bacj ti nirmal again.
Was gaving difficulties between fittleworth And drs surgery each bkaming each other for me not getting my orders on time . Hiwever seens to be bacj ti nirmal again.
Gill, July 2020
Dont use a stoma bag anymore, but when I did I found them to be reliable, friendly and the order was always complete. Fantastic company.
Dont use a stoma bag anymore, but when I did I found them to be reliable, friendly and the order was always complete. Fantastic company.
Dean, July 2020
For the last 12 years I have used them and they never get an order right they hold back a full order because one thing is missing and even ask if I really need the item? Well I wouldn’t be ordering if I didn’t need it they have had me in tears on the phone because they leave things of then deny it
For the last 12 years I have used them and they never get an order right they hold back a full order because one thing is missing and even ask if I really need the item? Well I wouldn’t be ordering if I didn’t need it they have had me in tears on the phone because they leave things of then deny it
Vera, July 2020
They always know when I am due a delivery. They often ring me before I place an order so my delivery is on time.
They always know when I am due a delivery. They often ring me before I place an order so my delivery is on time.
carol, June 2020
can’t fault them they are brilliant always remind me to order and if i need extra before my due date they will get it for me
can’t fault them they are brilliant always remind me to order and if i need extra before my due date they will get it for me
Roger, June 2020
They ring me every month to take my order, always very polite and order always 100% complete. They send me a message when despatched and another when received.
They ring me every month to take my order, always very polite and order always 100% complete. They send me a message when despatched and another when received.
Liz, June 2020
fab, friendly. always happy to help nothing to much for them. they phone when an order is due. and it arrives on time when they say it will. I am more than happy to recommend then.
fab, friendly. always happy to help nothing to much for them. they phone when an order is due. and it arrives on time when they say it will. I am more than happy to recommend then.
Terry, June 2020
I have always been answered promptly and given a delivery date and received polite and helpful response from whoever answers my call
I have always been answered promptly and given a delivery date and received polite and helpful response from whoever answers my call
Sonia, June 2020
In the begining it took a while to get used to how it all worked abd length of time beteen deliveries, but once you get used to controling your orders and knowing how to keep an eye on your supplies, it gets easier !
In the begining it took a while to get used to how it all worked abd length of time beteen deliveries, but once you get used to controling your orders and knowing how to keep an eye on your supplies, it gets easier !
Kay, June 2020
Fittleworth great supplier. Never let me down . Always call for my order. Delivery’s good on said dates . My usual drivers very reliable. Will highly recommend . Phone ordering perfect. Thanks. I’m a happy customer. Kay Norrington. Essex.
Fittleworth great supplier. Never let me down . Always call for my order. Delivery’s good on said dates . My usual drivers very reliable. Will highly recommend . Phone ordering perfect. Thanks. I’m a happy customer. Kay Norrington. Essex.
James, June 2020
Stoma care was great didnt have to do anything apart from phone call they even text you to say phone us tell them what you want how many any extras you need wipes or sprays they tell you delivery date only thing was no time but did find it was round about same time every delivery
Stoma care was great didnt have to do anything apart from phone call they even text you to say phone us tell them what you want how many any extras you need wipes or sprays they tell you delivery date only thing was no time but did find it was round about same time every delivery
Kenneth, May 2020
If there is ever a problem with the surgery sorting my prescription one phone call to Fittleworth and they sort it for me. always deliver on the date stated
If there is ever a problem with the surgery sorting my prescription one phone call to Fittleworth and they sort it for me. always deliver on the date stated
Patricia, May 2020
Great friendly company always phone you to check if you need a supply and they always give you a delivery date and where they will leave them if your not in so you don’t have to stay in
Great friendly company always phone you to check if you need a supply and they always give you a delivery date and where they will leave them if your not in so you don’t have to stay in
Lorraine, May 2020
dont find them the best i order things like the flanges and they change the amount and i have been lied to a couple of times and when i stood my ground the operative got very aggressive in there manner
dont find them the best i order things like the flanges and they change the amount and i have been lied to a couple of times and when i stood my ground the operative got very aggressive in there manner
Marion, May 2020
Always able to get through even through these bad times. Helpful. Full of good advice. Cannot fault this company at all.
Always able to get through even through these bad times. Helpful. Full of good advice. Cannot fault this company at all.
Avril, May 2020
bery friendly and helpful. if there.is going to be a delay in my oreder they will ring and tell me, when i order mine they always ask if im ordering my brothers as well
bery friendly and helpful. if there.is going to be a delay in my oreder they will ring and tell me, when i order mine they always ask if im ordering my brothers as well
Susan, May 2020
I have been very impressed with Fittleworth over the last two years but especially during the lockdown. They call me to ask for my order and they are always friendly and reassuring. I know I can rely on them and I am very grateful.
I have been very impressed with Fittleworth over the last two years but especially during the lockdown. They call me to ask for my order and they are always friendly and reassuring. I know I can rely on them and I am very grateful.
Lynne, May 2020
Brilliant delivery company which I have been using for the last 15 years. The delivery waiting time used to be around a week at first but the last couple of years it has started taking around two weeks from requesting. This can make things difficult as it is not always possible to plan so far ahead. During Covid-19 it has taken 3 weeks to receive my order but this is understandable.
Brilliant delivery company which I have been using for the last 15 years. The delivery waiting time used to be around a week at first but the last couple of years it has started taking around two weeks from requesting. This can make things difficult as it is not always possible to plan so far ahead. During Covid-19 it has taken 3 weeks to receive my order but this is understandable.
Desmond, May 2020
Basic service very good but would appreciate information about their full range of products including any changes or improvements that may be available.
Basic service very good but would appreciate information about their full range of products including any changes or improvements that may be available.
Jacqueline, May 2020
I have been with Fittleworth since my bowel cancer operation in 2016. They always give me a call to see if I want to order each month, which I welcome, as it is easy to forget. Arrives on the date they say by Parcelforce. Brilliant service.
I have been with Fittleworth since my bowel cancer operation in 2016. They always give me a call to see if I want to order each month, which I welcome, as it is easy to forget. Arrives on the date they say by Parcelforce. Brilliant service.
Linda, May 2020
Since having my stoma I have used Fittleworths services and I can’t praise them highly enough. Sometimes,due to leaks I need to ask for more bags and without question they make sure I have what I need
Since having my stoma I have used Fittleworths services and I can’t praise them highly enough. Sometimes,due to leaks I need to ask for more bags and without question they make sure I have what I need
Pat, May 2020
I have been using Fittleworth for 5 years now and have always found them so kind and helpful, never been let down by them. Allways deliver on the day they say they will and if ever there was a problem they would ring to say. I feel very confident with them.
I have been using Fittleworth for 5 years now and have always found them so kind and helpful, never been let down by them. Allways deliver on the day they say they will and if ever there was a problem they would ring to say. I feel very confident with them.
sherie, May 2020
New to having a stoma I dont think this company has a very nice phone manner. Unsure of products i asked for , delivery is only once a month . Needed a change of product they sent but had to wait.
New to having a stoma I dont think this company has a very nice phone manner. Unsure of products i asked for , delivery is only once a month . Needed a change of product they sent but had to wait.
Karin, May 2020