Fittleworth

No problems with Fittleworth just my surgery not sending the prescription out on time

Used them for years a d always found them brilliant .

Been using frittleworth for 4 years they take al.ist two weeks to deliver my prescription only just got my measurements right after numerous oho e calls a d sending back beca6not been pre-cut or not cut at all I have rheumatoid arthritis so it gets difficult for me to cut my pouches so need to have them cut

In four years my monthly order has been correct and on time every month. They have instructions where to leave if I’m at work and it’s always been left there.
I get a reminder text every month and ring up. Never been on hold longer than two mins and that’s not often.
Can’t fault the friendliness of call takers one bit either.
I certainly won’t be changing suppliers for pouches and bags. Top marks.

Excellent service always on time.

Great company always happy to help. Were fantastic through both lockdowns my deliveries weren’t affected and arrived on time
Highly recommend!

I have never had a problem with this company.They text me to remind me when I am due to re-order, They give me a date for receipt and it arrives on time. Why should I change when I am more than happy with this company?

I’ve had no problems with Fittleworth at all. I receive whatever I need soon after I order.

See my first comment on the facebook page. I I find them friendly, helpful and patient. They phone regularly and the order comes on time and they have also been very good when my GP have not given them the prescription that I have requested.

accommodating

Was out of hospital a few days then it came

I’ve been with Fittleworth for coming up to 4 years now since my stoma surgery. I’ve never had any problems with them. They ring me up every month without fail, deliveries arrive on time (even during lockdown) & often with their own delivery person. The customer service people (& delivery person) are friendly & always help if my GP misses any products off the prescription. Big thumbs up!

all. ways frendly and on time with delivers

I am a relatively new stoma patient and dealing with fittleworth is so easy.

No nonsense they have alwas communicated and delivered on time

Fittlewood deliver my husbands stuff they are very good and friendly, they call us to check when we need more, nothing too much trouble,

excellent service, very friendly very good products and delivery perfect

sup waserb service only let down once,in 4 years as

Frustating having to post the prescription to the supplier as the surgery will not fax it through

An extremely friendly and reliable delivery company. They call me regularly to enquire regarding my repeat prescription order and supply items on a given date. Should I require an item at short notice they supply it as soon as possible. My urostomy pouches are supplied cut to my required size. On the occasion when I had a problem with a product it was dealt with quickly and efficiently with no problem.

Great service would be better if they were able to deliver quicker, for by that no complaints

excellent in all areas

Always friendly delivery. Orders are filled to prescription orders been using 13 years without a problem

I’ve only had colostomy since April but I’ve found them to be very good

amazing friendly company

everytime i put an order in the staff member is so helpful,and helps you through your order.They give you a delivery date and if there is a delay they ring you and explain why.

I have only had my stoma for 16mths but I get everything from Fittleworth, they are so helpful. I did try getting samples from other firms but none suited me so I will stay with Fittleworth

they have always been there. when doctors dont send prescriptions they send emergency pk and chase it up for me

Rate them about 8

In the years that I’ve been with with Fittleworth they are completely understand my concerns they are very helpful and I’ve got some very nice people working for them

I have been with Fittleworth for a number of years and through my experiences with his feet are worth they are simply the best

Happy With Fittleworth no problems at all

excellent service.

Only recently changed to this company, having experienced problems with Amcare, who couldn’t seem to understand the importance of delivering when required. Now get prompt deliveries without having to chase.

Very reliable friendly service. Always delivered on time.

no problem with them at all. delivery is always qwick on when they say. even through lockdown. they only thing I would like is if they could let you know when new products are available or if they could send samples. but other wise I’m very happy with them

very helpful sorting out a delivery problem for us

the girls are quick to ans phones also they phone to see if you are eardy to place an order

Have always been very satisfied with fittleworth, very prompt with their delivery and have always got my complete prescription, always polite and helpful on the phone. Tried another company twice and each time items were missing and had to contact the doctors to resend the prescription, very frustrating.

Late delivery, orders short, being left without vital stock for days , they used The post office to deliver their goods , Goods left at wrong address , items not in stock so was left without bags for 2 days had to phone up and told their was none in the whole of Britain so they didn’t send order out , Always blaming they didnt receive the prescription from GP, took no notice of complaint from the Hospital , have not seen my stoma nurse from the company for over a year dont get me wrong the stoma nurse was lovely but she only worked 2 days a week and was over stretched. A terrible company if this was the only company available I would sooner go without .

Fittleworth are excellent in every way they have never let me down and always keep me informed of what is happening.

very friendly, nothing too much trouble. deliver on time.

They phone me about my delivery and ask if my products are ok very friendly

Have used them since the start. 3 years. Absolutely great

Never had any problems. Always found them very helpful.

Used this company for 2 yrs now and they are excellent, never had a missed call or delivery

I have been with fittleworth for six years now,I have always found them reliable,and helpful.

Always on time any problems they ring

I’ve had no problems at all since day 1 no complaints from me.

So helpful and friendly, their delivery people are always polite and caring and always ask after my husband.

since my urostomy procedure,in 2018 i have been really very pleased with fittleworth,i could,nt ask better service

Was gaving difficulties between fittleworth And drs surgery each bkaming each other for me not getting my orders on time . Hiwever seens to be bacj ti nirmal again.

great customer service

Dont use a stoma bag anymore, but when I did I found them to be reliable, friendly and the order was always complete. Fantastic company.

Always friendly and competent staff who will always go the extra mile to make sure you are happy

For the last 12 years I have used them and they never get an order right they hold back a full order because one thing is missing and even ask if I really need the item? Well I wouldn’t be ordering if I didn’t need it they have had me in tears on the phone because they leave things of then deny it

They always know when I am due a delivery. They often ring me before I place an order so my delivery is on time.

I have never had a problem with fittleworths, fast reliable, friendly service

can’t fault them they are brilliant always remind me to order and if i need extra before my due date they will get it for me

They ring me every month to take my order, always very polite and order always 100% complete. They send me a message when despatched and another when received.

A great company, always deliver on time and my order always match my prescription

fab, friendly. always happy to help nothing to much for them. they phone when an order is due. and it arrives on time when they say it will. I am more than happy to recommend then.

I have always been answered promptly and given a delivery date and received polite and helpful response from whoever answers my call

Very helpful. Delivery is prompt abd staff very friendly

Catheter’s ordered via patient access, never had a problem.

In the begining it took a while to get used to how it all worked abd length of time beteen deliveries, but once you get used to controling your orders and knowing how to keep an eye on your supplies, it gets easier !

Only compNy I have used and not had any issues

Fittleworth great supplier. Never let me down . Always call for my order. Delivery’s good on said dates . My usual drivers very reliable. Will highly recommend . Phone ordering perfect. Thanks. I’m a happy customer. Kay Norrington. Essex.

They are excellent to deal with but it can take 2 weeks after ordering for a delivery to arrive.

Always had good service for 14years

They have been taking care of my needs since i had my op .

Fittleworth have been amazing for me in every way .

Stoma care was great didnt have to do anything apart from phone call they even text you to say phone us tell them what you want how many any extras you need wipes or sprays they tell you delivery date only thing was no time but did find it was round about same time every delivery

Fittleworth have always been 100% for my delivery.

If there is ever a problem with the surgery sorting my prescription one phone call to Fittleworth and they sort it for me. always deliver on the date stated

I have had a colostomy and an ileostomy for 6 months only. So far, no problems with supplies.

excellent service

Fittleworths are always helpful and friendly and brought forward a delivery when in need.

First class service

they are extremely reliable helpful and friendly. my order always comes complete and on the day promised.

Great friendly company always phone you to check if you need a supply and they always give you a delivery date and where they will leave them if your not in so you don’t have to stay in

dont find them the best i order things like the flanges and they change the amount and i have been lied to a couple of times and when i stood my ground the operative got very aggressive in there manner

perfect service always there to help

Always able to get through even through these bad times. Helpful. Full of good advice. Cannot fault this company at all.

bery friendly and helpful. if there.is going to be a delay in my oreder they will ring and tell me, when i order mine they always ask if im ordering my brothers as well

Angie always there always happy and helpfull knows her stuff just perfect service

I have nothing but praise if I need help they do everything possible to help amazing and very friendly xxx

I dont get to know about new products

I have been very impressed with Fittleworth over the last two years but especially during the lockdown. They call me to ask for my order and they are always friendly and reassuring. I know I can rely on them and I am very grateful.

Brilliant delivery company which I have been using for the last 15 years. The delivery waiting time used to be around a week at first but the last couple of years it has started taking around two weeks from requesting. This can make things difficult as it is not always possible to plan so far ahead. During Covid-19 it has taken 3 weeks to receive my order but this is understandable.

Basic service very good but would appreciate information about their full range of products including any changes or improvements that may be available.

always a good experience with Fittleworth,

I have been with Fittleworth since my bowel cancer operation in 2016. They always give me a call to see if I want to order each month, which I welcome, as it is easy to forget. Arrives on the date they say by Parcelforce. Brilliant service.