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Fittleworth

4.33
From 600 reviews Read All Reviews
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79.72% Of Reviewers Recommend Fittleworth

Fittleworth provides everything you need from your home dispensing service. Here at Fittleworth, we understand that every person’s health needs are unique, so we have built a trusted and dedicated home dispensing and clinical advice service that caters to all … Read more

Reliability
Communication
Product Range
Friendliness
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Vincent, July 2024

Upvote
3.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have been a customer for 19 years. In the last 5 years the availability of my order has not been satisfactory ,I also have problems with speaking direct to the care team as I have been told nobody is available.

Reply from Fittleworth
26th July 2024

Hi Vincent, thank you for taking the time to leave a review. I’m sorry to hear of the problems you have had with the service received from Fittleworth. We've experienced exceptionally high call volumes recently. We’ve since made significant progress in resolving this issue so going forward, we can ensure you receive the service you expect from us.

Regards

Yasmin, Customer Experience Specialist - Fittleworth
Reply from Fittleworth
26th July 2024

Hi Vincent, I am really sorry to see this! We have a large customer service team here and are actively recruiting, we love to hear from our customers and I am so sorry that you haven't been able to talk to us. Please send your full name and DOB to DRMqueries@fittleworth.com and I can arrange a call. Thank you in advance

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Steven, July 2024

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth have kept me informed of an requested order by exchange of emails and cleared up the confusion from myself.

Reply from Fittleworth
25th July 2024

Hi Steven, thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth
Reply from Fittleworth
25th July 2024

Hello Steven, Thank you so much for taking the time to leave such a positive review, I am glad we were able to help! Take care

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Patricia, July 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always found this company efficient no problems. If I occasionally need any advice Fittleworth make sure I am referred to someone to who can solve it

Reply from Fittleworth
25th July 2024

Hi Patricia, thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth
Reply from Fittleworth
25th July 2024

Hello Patricia, Thank you so much for taking the time to leave such lovely feedback, we really appreciate it! Glad you've had no problems.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Diane, July 2024

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Fittleworth for 20 yrs or so and it used to be straightforward but lately been a little harder and sometimes confusing need more phone operators. And for some could be hard to use Internet especially older people.

Reply from Fittleworth
25th July 2024

Hi Diane, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us. Many thanks

Regards

Yasmin, Customer Experience Specialist - Fittleworth
Reply from Fittleworth
25th July 2024

Hi Diane, Thank you for the feedback, we really appreciate it! We are in the process of onboarding two lots of new recruitment groups so the wait time should reduce shortly.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth
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