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SecuriCare

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From 63 reviews Read All Reviews
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SecuriCare provides a free of charge home delivery service for all makes and brands of stoma and continence care products so, whatever you’re using, we’ll deliver it direct to your door. We also provide you with a range of complimentary … Read more SecuriCare

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Colin, September 2021

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Thank you so much securicare for every thing you have done for me in the last 20 years …..always on the end of a phone line to answer any questions I have

Thank you so much securicare for every thing you have done for me in the last 20 years …..always on the end of a phone line to answer any questions I have

Stephen, July 2021

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I've always found the service I receive from Securicare Medical Ltd brilliant. From their friendly, helpful telephonist to their equally friendly delivery driver. A seamless, efficient service gets a BIG thank you from me.

I've always found the service I receive from Securicare Medical Ltd brilliant. From their friendly, helpful telephonist to their equally friendly delivery driver. A seamless, efficient service gets a BIG thank you from me.

Simon, February 2021

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Anything I want to try, they get for me.
Monthly delivery is 5*

Anything I want to try, they get for me.
Monthly delivery is 5*

Mo, January 2021

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Always friendly and very helpful. It did take them some time to get the online ordering up and running but works well now and they seem to review it regularly.

Always friendly and very helpful. It did take them some time to get the online ordering up and running but works well now and they seem to review it regularly.

Sammy, January 2021

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Laura rings every month. Lovely lady. Never have had any problems

Laura rings every month. Lovely lady. Never have had any problems

Philip, January 2021

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I was diagnosed with stage 3 bowel cancer, at the start of the pandemic. Cancer was removed in April 2020 and I came out of the operation with a stoma. The hospital assigned me Securicare, as my provider. Once, I contacted them to arrange supplies, they have been like a friend. Since initial contact, they have been in touch with me at least once a month, to see how I am and to ask. Read more

I was diagnosed with stage 3 bowel cancer, at the start of the pandemic. Cancer was removed in April 2020 and I came out of the operation with a stoma. The hospital assigned me Securicare, as my provider. Once, I contacted them to arrange supplies, they have been like a friend. Since initial contact, they have been in touch with me at least once a month, to see how I am and to ask if stock of stoma equipment is needed. Communication with the ladies at Securicare is like chatting with a friend.
Ordering replacement stock is quick and easy.

Shirley, January 2021

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1.50 out of 5
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This is a very poor delivery company. If they don’t have the pouches in stock they don’t bother letting you know. You expect a delivery and nothing happens! I rang to ask if they had a particular pouch in stock as there is a manufacturing problem with my preferred pouches so I have to ask for an alternative. I was assured they did have the alternative in stock. I requested the repeat prescription for. Read more

This is a very poor delivery company. If they don’t have the pouches in stock they don’t bother letting you know. You expect a delivery and nothing happens! I rang to ask if they had a particular pouch in stock as there is a manufacturing problem with my preferred pouches so I have to ask for an alternative. I was assured they did have the alternative in stock. I requested the repeat prescription for the GP and then nothing happened. I rang them today, a week later and they don’t have that pouch in stock after all? So why say they did? Why not communicate with me to say they hadn’t? I’m now down to my last box of pouches and I’m worried!! I had to ring the GP again to ask for another prescription for a different pouch to resend to Securiecare. I have no confidence in this company whats so ever. The last lady I spoke to just kept repeating that they had to wait until until they had the script from the GP and they only download the scripts daily. I’m not expecting my emergency delivery tomorrow!! I know I’ll be let down AGAIN!! At this rate I’ll be taping a sandwich bag to my stoma !!

Denise, January 2021

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Lovely lady phones every month to see what my husband needs

Lovely lady phones every month to see what my husband needs

GEORGE, December 2020

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I have been with SecuriCare since my op 5 years ago.They phone to remind me if I’m a little late ordering and always to arrange a delivery day
The staff are very friendly and helpful.First Class.
. Read more

I have been with SecuriCare since my op 5 years ago.They phone to remind me if I’m a little late ordering and always to arrange a delivery day
The staff are very friendly and helpful.First Class.
Arthur

Denise, December 2020

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Lovely people. Phone every month to ask my husband what he needs. No problems with his perscription. Wouldnt change them

Lovely people. Phone every month to ask my husband what he needs. No problems with his perscription. Wouldnt change them

Denise, December 2020

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Very friendly and helpful when I order what my husband needs

Very friendly and helpful when I order what my husband needs

David, October 2020

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Securicare have provided me with reliable ostomy supplies delivery service for almost 2 years

Securicare have provided me with reliable ostomy supplies delivery service for almost 2 years

Mavis, October 2020

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The staff are always friendly and helpful, ring regularly to see if I need more supplies. Delivery is just perfect!

The staff are always friendly and helpful, ring regularly to see if I need more supplies. Delivery is just perfect!

Patrick, October 2020

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Company have supplied all my stoma care needs since 2016. I’ve never had any problems with them and if I need something urgently they will immediately get on my case. Hiccups along the way have come from my Gp surgery which have caused me stress but I have been able to sort these out by taking control over wher my prescriptions go. Securicare have helped me time and time again so I’m happy to. Read more

Company have supplied all my stoma care needs since 2016. I’ve never had any problems with them and if I need something urgently they will immediately get on my case. Hiccups along the way have come from my Gp surgery which have caused me stress but I have been able to sort these out by taking control over wher my prescriptions go. Securicare have helped me time and time again so I’m happy to recc them to any stoma patients.

Jakki, September 2020

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Obviously started using Securicare following a stressful time in
My life. Always understanding, friendly & so helpful.

Obviously started using Securicare following a stressful time in
My life. Always understanding, friendly & so helpful.

Ann, September 2020

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They are excellent

They are excellent

Anthony, August 2020

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Always polite and helpful staff. Deliveries always as arranged, even during this difficult time

Always polite and helpful staff. Deliveries always as arranged, even during this difficult time

Mavis, August 2020

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Have always found Securicare to be friendly and helpful, orders always delivered asap and always by a lovely friendly driver! Would recommend Securicare to anyone just starting out on the stoma road. Thank you Securicare!

Have always found Securicare to be friendly and helpful, orders always delivered asap and always by a lovely friendly driver! Would recommend Securicare to anyone just starting out on the stoma road. Thank you Securicare!

David, August 2020

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4.75 out of 5
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Really good freebies and keep you well informed of new products on the market and supply free samples of the things you want to try there’s also a monthly magazine keeping you informed and invites to talks and check out new products with refreshments laid on could do with more information about social events with people in the same position so that you can make friends or maybe meet someone special

Really good freebies and keep you well informed of new products on the market and supply free samples of the things you want to try there’s also a monthly magazine keeping you informed and invites to talks and check out new products with refreshments laid on could do with more information about social events with people in the same position so that you can make friends or maybe meet someone special

Diane, August 2020

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I have never had a problem with the ordering and delivery of stoma supplies.
I am always treated with warmth and respect.
Information is received regularly and photos to put a face to a voice at the end of a telephone.
Happy to send samples if a problem with any supplies and when new products are introduced.
I am totally satisfied with everyone I have spoken to at Securicare over the last 7 years

I have never had a problem with the ordering and delivery of stoma supplies.
I am always treated with warmth and respect.
Information is received regularly and photos to put a face to a voice at the end of a telephone.
Happy to send samples if a problem with any supplies and when new products are introduced.
I am totally satisfied with everyone I have spoken to at Securicare over the last 7 years

Lindsay, August 2020

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Happy

Happy

John, July 2020

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Great service very helpful and friendly staff so understanding.

Great service very helpful and friendly staff so understanding.

Catherine, July 2020

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Changed back to them after trying another company for a few months

Changed back to them after trying another company for a few months

Jakki, July 2020

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Always helpful & caring. 5*

Always helpful & caring. 5*

Mo, July 2020

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Easy to order now that the online glitches have been ironed out and a confirmation email sent.
Always polite, helpful and friendly staff to help resolve any problem.

Easy to order now that the online glitches have been ironed out and a confirmation email sent.
Always polite, helpful and friendly staff to help resolve any problem.

Karon, July 2020

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Always had a great response, always ready to help, answer questions and give samples. Very friendly and supportive, never had a bad experience.

Always had a great response, always ready to help, answer questions and give samples. Very friendly and supportive, never had a bad experience.

Jean, June 2020

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they always call when i am due or to make sure i have enough of what i need

they always call when i am due or to make sure i have enough of what i need

Anne, June 2020

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I have used SecuriCare for a number of years now and would not hesitate to recommend their service.
They make contact wit me 2-3 weeks before needing new supplies and check exactly what is required, following through with the medical practice to ensure everything is supplied in good time. A convenient delivery date is agreed and the carrier they use is very reliable.

I have used SecuriCare for a number of years now and would not hesitate to recommend their service.
They make contact wit me 2-3 weeks before needing new supplies and check exactly what is required, following through with the medical practice to ensure everything is supplied in good time. A convenient delivery date is agreed and the carrier they use is very reliable.

Marie, June 2020

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Im happy and sad

Im happy and sad

Les, June 2020

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i have been using Securicare for 11years and they have not failed with communicsation or delivery

i have been using Securicare for 11years and they have not failed with communicsation or delivery

Audrey, June 2020

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I have used Securicare since having a colostomy. It is an excellent service and very reliable. Very caring people who ring to remind you that your prescription is to ensure you have plenty of suppplies and always ready to helpin anything you need.

I have used Securicare since having a colostomy. It is an excellent service and very reliable. Very caring people who ring to remind you that your prescription is to ensure you have plenty of suppplies and always ready to helpin anything you need.

David, May 2020

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They are brilliant, have not caused me any concern in 18 months.

They are brilliant, have not caused me any concern in 18 months.

John, May 2020

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Brilliant service

Brilliant service

Michelle, May 2020

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Fantastic delivery company happy to help whatever the situation

Fantastic delivery company happy to help whatever the situation

Susan, May 2020

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this company delivers husbands stoma products, never had any bother with them. they ring to see what is needed then deliver 2 weeks later.

this company delivers husbands stoma products, never had any bother with them. they ring to see what is needed then deliver 2 weeks later.

Tricia, May 2020

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Have been with Securicare since 2009. They have never let me down regarding deliveries. Always very helpful with any problems. I receive regular phone calls that keep my supplies up to date. Can’t fault them.

Have been with Securicare since 2009. They have never let me down regarding deliveries. Always very helpful with any problems. I receive regular phone calls that keep my supplies up to date. Can’t fault them.

Lynn, May 2020

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They very helpful keep in contact there’s experace staff to talk to if you have a problem

They very helpful keep in contact there’s experace staff to talk to if you have a problem

Paul, May 2020

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been waiting weeks for my last order. been with them for years and every time I send in an order there is always something out of stock

been waiting weeks for my last order. been with them for years and every time I send in an order there is always something out of stock

Sandra, May 2020

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The people at the phone are lovely nothing is to much trouble always get my Delivery On the day that they tell you can’t fault them thanks

The people at the phone are lovely nothing is to much trouble always get my Delivery On the day that they tell you can’t fault them thanks

Graham, May 2020

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Securicare staff have always been helpful very friendly and efficient . Always source correct products and if needed urgently service is excellent . During Covid 19 had an issue with pouch pre cut size change in that only one girl on phones and we got our wires crossed buy soon sorted out, overall a very good service.

Securicare staff have always been helpful very friendly and efficient . Always source correct products and if needed urgently service is excellent . During Covid 19 had an issue with pouch pre cut size change in that only one girl on phones and we got our wires crossed buy soon sorted out, overall a very good service.

Meg, May 2020

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I have no problems with Securicare.They telephone on a regular basis to check any requirements that I may have.

I have no problems with Securicare.They telephone on a regular basis to check any requirements that I may have.

Leslie, May 2020

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Have now been using Securi Care for 11years. Excellent service

Have now been using Securi Care for 11years. Excellent service

Sheila, May 2020

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Excellent quality and service

Excellent quality and service

Veronica, May 2020

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always helpful. delivery always comes on time and i get a text with a hour time slot.

always helpful. delivery always comes on time and i get a text with a hour time slot.

John, May 2020

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i have to wait 2 weeks for order

i have to wait 2 weeks for order

Patrick, May 2020

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i dont have a problem with securixare at all. evvery query i have they instantly respond and solve it to my satisfaction. High standards from yhis company for an extremly demanding customer.

i dont have a problem with securixare at all. evvery query i have they instantly respond and solve it to my satisfaction. High standards from yhis company for an extremly demanding customer.

James, April 2020

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always on time

always on time

Jill, April 2020

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Been with Securicare for over 20yrs

Been with Securicare for over 20yrs

Sammy, April 2020

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very good supplier of what I need

very good supplier of what I need

Ellen, April 2020

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They keep constantly in touch with you very friendly and helpful staff and always delivered on time

They keep constantly in touch with you very friendly and helpful staff and always delivered on time

Audrey, April 2020

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An excellent company – have helped enormously when I was having problems with my stomach regarding pancaking and also since I have been using irrigation for my bowel. delivery is always on time, exactly what I requested. Always a friendly person to speak to who always understands my need it is a pleasure to speak to these people not only now during the Coronavirus but always in the past.

An excellent company – have helped enormously when I was having problems with my stomach regarding pancaking and also since I have been using irrigation for my bowel. delivery is always on time, exactly what I requested. Always a friendly person to speak to who always understands my need it is a pleasure to speak to these people not only now during the Coronavirus but always in the past.

Vanda, April 2020

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Very easy to order, reliable delivery.

Very easy to order, reliable delivery.

Gill, April 2020

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Great service with friendly, well informed people. I have been with Securicare for many years now and they have never let me down. They have been able to recommend suitable products for my son post surgery on a number of occasions and have sent out sample products to help us determine what will be the best to use. They ring to check all is well and whether or not my son needs anything, which. Read more

Great service with friendly, well informed people. I have been with Securicare for many years now and they have never let me down. They have been able to recommend suitable products for my son post surgery on a number of occasions and have sent out sample products to help us determine what will be the best to use. They ring to check all is well and whether or not my son needs anything, which is helpful as I sometimes forget to send a prescription in. In the past they have even sent out pouches to tide me over prior to receiving a prescription.
I wouldn’t go anywhere else!

Denise, April 2020

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Having tried a few different service providers I came across Securicare & although nothing in life is perfect, this is the nearest I have come to perfection.
I have received excellent advice & care from this amazing team. I have now used this service for about 12 years & I can’t fault it.
I have help when I wanted to change products, with samples & what more a follow up service.
The staff really care. Read more

Having tried a few different service providers I came across Securicare & although nothing in life is perfect, this is the nearest I have come to perfection.
I have received excellent advice & care from this amazing team. I have now used this service for about 12 years & I can’t fault it.
I have help when I wanted to change products, with samples & what more a follow up service.
The staff really care about your wellbeing & put themselves out to help & I have had many surgeries & needed to change products several times. They have recommended & made suggestions of how to solve various problems.
I wouldn’t hesitate to recommend Securicare to anyone.

carol, April 2020

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I have used this company for the past 6 years now and when i have had stoma issues they have suggested products i had never heard of but they worked and not just that at a time i was feeling i wasnt going far with my own nhs team they sent me to see their own stoma nurse and i was put on the right track : Nothing. Read more

I have used this company for the past 6 years now and when i have had stoma issues they have suggested products i had never heard of but they worked and not just that at a time i was feeling i wasnt going far with my own nhs team they sent me to see their own stoma nurse and i was put on the right track : Nothing is too much trouble for this company they go the extra mile to help and always make sure you have good supplies for holidays and public holidays in light of the recent event with the country on lockdown some staff are working from home to ensure we are well too see if we have enough products and can they help i would never ever go to another company all i can say is they are the angels with wings who deserve applause for being also on front line Thank you

Karen, April 2020

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Securicare go beyond and above board to make sure you get all your supplies when needed.

If there is issues you are contacted and there is always a solution.

I use them for catheter and stoma supplies and honestly wouldn’t go anywhere else.

Securicare go beyond and above board to make sure you get all your supplies when needed.

If there is issues you are contacted and there is always a solution.

I use them for catheter and stoma supplies and honestly wouldn’t go anywhere else.

Susan, April 2020

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Have used since the 90’s, then came back home 2010 and signed back up with them, very friendly staff, nothing is too much trouble. Convetec change my pouches and they spent hours of their time to find me a product that was the same( just changed the numbers). Delivery is prompt. I highly recommend.

Have used since the 90’s, then came back home 2010 and signed back up with them, very friendly staff, nothing is too much trouble. Convetec change my pouches and they spent hours of their time to find me a product that was the same( just changed the numbers). Delivery is prompt. I highly recommend.

Gordon, April 2020

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I have been with Freddy my stoma for thirteen years now and in that time used three companies for my supplies and in my opinion SecuriCare are by far the best.
There reliable, the staff are extremely helpful and friendly.
The best thing with their service I get a timed delivery slot so no hanging around all day to take delivery.

I have been with Freddy my stoma for thirteen years now and in that time used three companies for my supplies and in my opinion SecuriCare are by far the best.
There reliable, the staff are extremely helpful and friendly.
The best thing with their service I get a timed delivery slot so no hanging around all day to take delivery.

Lin, April 2020

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Always friendly on the phone and able to accommodate last minute orders when necessary.
Service has always been impeccable keeping me posted of times of deliveries of supplies.
Only 1 criticism but I dont know if this should have been the Doctors surgery informing me but in November Leicesrershire changed how they arranged prescriptions for stoma etc and rather then going to Securicare to order I now have to order with the doctors and they. Read more

Always friendly on the phone and able to accommodate last minute orders when necessary.
Service has always been impeccable keeping me posted of times of deliveries of supplies.
Only 1 criticism but I dont know if this should have been the Doctors surgery informing me but in November Leicesrershire changed how they arranged prescriptions for stoma etc and rather then going to Securicare to order I now have to order with the doctors and they then send to Securicare for processing. No problems though as I had just enough supplies to see me through.

Ros, March 2020

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I’ve had no problems with this company .. friendly staff.. communication is excellent.. quick delivery of supplies with a time slot

I’ve had no problems with this company .. friendly staff.. communication is excellent.. quick delivery of supplies with a time slot

John, February 2020

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Very reliable good services always on time

Very reliable good services always on time

Vanda, February 2020

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Very easy to order supplies. They contact me on a regular basis to see if I need anything. Let me know of the delivery and then on that day text a delivery time slot.

Very easy to order supplies. They contact me on a regular basis to see if I need anything. Let me know of the delivery and then on that day text a delivery time slot.

Nigel, February 2020

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I have been using this service for ten months. In that period I have found them to be efficient and very helpful. What is more important they are very good at sorting things out when something goes wrong. Things will go wrong no matter how good your supplier is. How good your supplier is in sorting the problem out is important. The two times things have gone wrong, in neither case was it SecuriCare’s fault,. Read more

I have been using this service for ten months. In that period I have found them to be efficient and very helpful. What is more important they are very good at sorting things out when something goes wrong. Things will go wrong no matter how good your supplier is. How good your supplier is in sorting the problem out is important. The two times things have gone wrong, in neither case was it SecuriCare’s fault, they went out of their way to get the situation corrected as fast as possible.

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