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SecuriCare

4.80

From 147 reviews Read All Reviews

94.15% Of Reviewers Recommend SecuriCare

SecuriCare provides a free of charge home delivery service for all makes and brands of stoma and continence care products so, whatever you’re using, we’ll deliver it direct to your door. We also provide you with a range of complimentary … Read more

Convenient, discreet and free service

Our in-house pharmacy, PharmaCare, can also deliver your prescription medicines alongside your stoma and continence supplies in one convenient delivery. No more need to queue in busy pharmacies and no bulky packets to carry home! All SecuriCare products are delivered in discreet plain packaging by our reliable courier partners.

Putting you first

When you contact us, you’ll be talking to one of our team of specialist advisors who understands stoma care and incontinence (click here to meet our team). They appreciate what it’s like to face living with a stoma, being unable to control passing of urine, or caring for someone who experiences these daily challenges. Our team provide sensitive, best practice care advice, tailored to your individual needs and they’re happy to spend time answering any worries or questions you may have. They can also advise about and provide free samples, to ensure your chosen product is right for you.

SecuriCare offer so much more than just a home delivery service:

A personalised service, offering support and advice
Free samples and ongoing supplies of products from all manufacturers
Simple ordering via freephone, email, our website, text and post
A prescription collection service (subject to GP agreement) and proactive follow-ups so your supplies arrive on time
Text message delivery updates with a 1 hour window, so you don’t have to wait in all day
An ultrasonic pouch cutting service to make life easier and help you get the perfect pouch fit
A range of supportive complimentary items, from travel and lifestyle advice guides, wet and dry wipes and disposal bags, to radar keys and travel bags
Access to one of the largest independent specialist stoma care nursing teams in the UK, supporting you in hospital and providing ongoing support beyond
PharmaCare, our in-house pharmacy, delivering all your medicines alongside your stoma or continence care products

Reliability

Communication

Product Range

Friendliness

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Robert, April 2024

1/1 - (1 vote)

5.00 out of 5

Reliability

Communication

Product Range

Friendliness

From Day 1, three years ago, I have been given superb service by SecuriCare. Because of their reliable and friendly service relating to stoma supplies, I transferred my other medical prescriptions to them when my previous supplier's performance dwindled. Top marks in my books!

Reply from SecuriCare

23rd April 2024

Hi Robert! We are delighted to read that you have been consistently receiving superb service from our team over the past three years regarding your stoma supply needs. Providing reliable and friendly support is truly at the heart of what we strive for every day. We deeply appreciate your trust in transferring your additional medical prescriptions to us as well. It's a testament to the high standards our team upholds in serving our customers. Ensuring seamless and top-quality service is our utmost priority. Thank you again for your kind words and for being a valued SecuriCare customer. We look forward to continuing to meet and exceed your expectations through our dedicated care and attention.

Regards

Kaitlin O'Brien - SecuriCare

John, March 2024

Upvote

5.00 out of 5

Reliability

Communication

Product Range

Friendliness

Perfect! I am always phoned at the correct time, the correct stuff always arrives at the correct time. and the staff are always friendly and knowledgeable. I would not hesitate to ask for help and advice if I needed them.

Reply from SecuriCare

18th March 2024

Hi John, Thank you so much for your wonderful feedback! We're thrilled to hear that our service has consistently met your expectations. Providing timely and accurate deliveries, along with friendly and knowledgeable staff, is always our top priority. We greatly appreciate your loyalty and trust in us, and we're here whenever you need assistance or advice. Thank you for choosing us and have a great weekend!

Regards

Kaitlin O'Brien - SecuriCare

Doreen, February 2024

Upvote

5.00 out of 5

Reliability

Communication

Product Range

Friendliness

The people are very friendly and reassuring. My order is always processed quickly.

Reply from SecuriCare

19th February 2024

Hi Doreen. Thank you so much for taking the time to leave feedback on your experience. We greatly appreciate you highlighting the friendly, reassuring service you have received from our team. It is so rewarding to hear that you find our staff helpful in supporting your needs. We also strive to provide efficient order processing and shipping on all our home delivery medical supplies, so I am pleased to hear your orders have consistently been handled promptly. SecuriCare prides itself on combining compassionate customer care with logistics excellence. Your kind words reaffirm we are fulfilling our mission to be trusted partners for our clients. Please reach out if you ever need anything - it will always be our privilege to assist. We look forward to continuing to earn your positive feedback.

Regards

Kaitlin O'Brien - SecuriCare

Jihn, February 2024

Upvote

5.00 out of 5

Reliability

Communication

Product Range

Friendliness

First rate service. Full support for my self having gone through a life changing event. Recommended to anybody. 10 ot of 10.special thanks to Hannah

Reply from SecuriCare

19th February 2024

We are so thrilled to see your glowing review and 10 out of 10 rating for SecuriCare Medical and, especially, your shout-out to Hannah for providing exceptional service. We could not be more pleased that you have had such a positive experience during a major life transition - that is truly what we aim to provide with our compassionate care and reliable home delivery. Hannah will be delighted to know her support has made a real difference for you. We are so fortunate to have caring team members like Hannah who understand how to assist customers in adjusting after major medical events. It is customers like yourself who motivate us every day to keep bettering our service. On behalf of Hannah and the entire SecuriCare staff, thank you once again for taking the time to write this 5-star review. We are honoured to be a reliable, trusted partner helping provide solutions, education and peace of mind. Please don't hesitate to reach out directly if you ever need anything. Here's to your continued health!

Regards

Kaitlin O'Brien - SecuriCare

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