I first met Gemma while I was working as a digital marketing specialist with one of the largest informational online resources for bladder and bowel conditions in the UK – The Bladder & Bowel Community. We started working together to develop and improve the online marketing and reach of the community and we quickly struck up a friendship.
As I was relatively new to the community, Gemma initially helped me to understand the pain and frustrations that people who have bladder or bowel conditions go through on a daily basis. We then began talking about Gemma’s own personal experience which was incredibly inspiring to me; to go through everything that she had done and at such a young age with all the hardships and difficulties, it made me want to help in any way that I could.
After we set up an online community for the Bladder & Bowel, I realised what a great platform this was to give people with a bladder or bowel condition a voice that perhaps they didn’t realise they had. While this was a fantastic achievement I felt there was more we could do and that’s when Gemma first raised an idea with me…
We were talking about stomas and catheters and other prescription products and the options available and the amount of choice there is out there; the problem is, no one knew about any of it!
And that’s when Healthcare Delivery Reviews was born.
Wouldn’t it be great if there was something that provided information on all the delivery companies that deliver patients with the products they needed. And more importantly, wouldn’t it be amazing if it gave those patients a voice.
For too long there has been a lack of easy to find information about these companies – how many are there? Which one is the best? Do they offer a choice? How easy is it to switch? Who should I switch to?
Well now, through our community, you can easily find out.
Healthcare Delivery Reviews sees real patients leaving real reviews about their experiences, giving a voice to the community and making sure others in a similar situation can make an informed decision about who they want to deliver their prescription products.
If your delivery company isn’t giving you the level of service that you need, tell them about it. And if they go above and beyond and deserve recognition for their customer care, let them know.
Not only will this provide invaluable information to others in a similar situation, but it will also help these delivery companies to improve their service if someone feels let down, or provide help to those in difficult situations by switching to their service.
Gemma and I want to improve the standards in the industry, but we can’t do it without YOU. Together we can build a community and a resource that helps empower ostomates, catheter users, and others who use bladder or bowel prescription products to make a choice and tell their story.
Your voice allows others to make the right choice and it all starts with a review…