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Respond Healthcare

4.83
From 487 reviews Read All Reviews
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Specialists in stoma and continence care, we provide and award-winning prescription service throughout Great Britain and Northern Ireland. Offering a reliable and convenient service putting you first and meeting all your needs, not just your prescription requirements. We stock all … Read more

Reliability
Communication
Product Range
Friendliness

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Ann, July 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Only took 24 hours for delivery. Fantastic service. They always let me know when I need to reorder

Reply from Respond Healthcare
2nd July 2025

Thank you for your review, Ann. It's great to know you are receiving a fantastic service from us.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Paul, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I was left for 3 days without bags over a bank holiday, so I had to tape the black poo bags to the stoma

Reply from Respond Healthcare
1st July 2025

Thank you for your review, Paul. I am most concerned to hear of this situation and would very much welcome the opportunity to discuss this matter with you. Please can you get in touch with your contact details by emailing hello@respond.co.uk. Thank you.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Louise, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve been using respond for over a year now and couldn’t recommend them highly enough. They offer Reliable service with customer care at its core! I usually hate calling companies over the phone however, with Respond, I look forward to chatting with the team, who never fail to go above and beyond to ensure my Stoma needs are met!! Thank you for making my experience of living with a Stoma so much easier!

Reply from Respond Healthcare
1st July 2025

Thank you for your review, Louise. It's great to read your kind comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Helen, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have used Respond since 2006 to deliver my urostomy supplies and although I have changed the bags I order a few times during that period , I have never had reason to change my supplier. It is so easy to order by phone, delivery is speedy and the people on the phone are friendly and helpful.

Reply from Respond Healthcare
1st July 2025

Thank you for your review, Helen. It's great to read your kind comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

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