Respond Healthcare

Brilliant team friendly staff first class customer service and allways there to help plus very efficient delivery service

Always helpful and friendly. Everything on time. Products first class

I have found them to be reliable, friendly and they always deliver.

Completely reliable.

I have used #Respond Healthcare for many years, I think ever since they began . I had my operation 19 years ago and after the first few years I discovered I could have my needs delivered and have done so ever since. Respond have always done their very best to help me. Ica do nothin but praise them Thankyou to everyone who works there. Mary Watson.

It is my first delivery, having only had th operation 7 weeks ago, so I was nevous as to whethe the replaements would arrive in time. I needn’t have worried. They arrived a week before I was expecting them and knowing what time they were due to arive meant that I could be in to receive the parcel. Very efficient, and I’m delighted

My experience with Respond has been perfect in all instances, being on Colostomy UK’s Facebook site I promote respond constantly.
You will be pleased to know many feel the same. As is expected many people get issues with the company they use for deliveries usually
late or items missing and for people in our situation that can be very stressful.
So please keep up the good work and I will continue to recommend you on our site.

Absolutely brilliant service and staff!

The service is quick and reliable. The staff are very knowledgable and friendly, happy to discuss new products and provide samples. I am extremely happy that I found Respond to be my supplier.

any time I call the girls at respond , they are quick , reliable so helpful and friendly. they have checked stuff out for me without keeping me on the line and get back to me if any problems. they contact us if a patient is having issues and highlight any problems to us speedily. In my experience they always go over and above to help .

Excellent service in all areas

Firstly I was a customer with a different supply company when I first had the respond experience,
The company I was using made a delivery to myself on December the 23rd unfortunately it contained the wrong Stoma bags so I rang them up christmas eve when I opened the box to change my bag.
I was horrified to find that this was the case as I had previously told them how useless these particular bags were to myself.
I rang them to find they were closed but had an emergency number to call which I did but no reply.
By this time I was in a real panic so started looking for suppliers, Although I didn’t hold out much hope, I remembered a friend of mine telling me about the company he used (Respond) so I rang them to find a wonderful man (James) answered the phone wow from that second I knew help was at hand.
The fact that I was using another supplier at the time never even came into question it was how can WE HELP YOU right now today.
Well I spoke to my GP who said they would happily speak with Respond and issue an emergency prescription for me.
From that point James contacted the GP sorted the prescription out and rang me back to inform me that I would get my delivery that day. Yes Christmas eve apparently the warehouse manager lived not to far from my area and personally delivered to me that evening.
I can never thank James and the team enough for saving my Christmas and for going over and above the call of duty to make sure this was the case.
Of course Respond are now my supply company anyone who cares enough to do what this company did deserve a gold acolade and if I could give ten stars on feedback I would still want to give more as now I have a company I Know I can trust and who care about the individual user THANK YOU RESPOND in particular the (CARDIFF TEAM)

Great to order from and deliver by DPD you get a time slot.

I have used Respond for many years and they have been fatastic My grandfather was give a stoa and the pouch was made of leather. He died aftr the operation Good job for new inventions

Respond and also the great delivery service have never let me down once in the time I have had a stoma. That is nearly 3 yrs now. Throughout the pandemic and also often bad weather , my orders arrive so quickly, and often seems a next day delivery service from reordering my goods, via My GP app.

From the first day of needing stoma care respond have been fantastic, always easy to talk to and order on the phone followed by a quick courteous delivery.I will take this opportunity to thank you for quality of service you have given me and hopefully continue for years to come.

Excellent company to deal with, nothing is too much trouble.

Very good everything is excellent great service

I cannot fault the service that they provide

Reliable and supportive over 5 years.

First class service

I am a new urostomy patient.
Brilliant, understanding, staff.
Service second to none.
Thank you all at Respond.

The people are very helpful

As above 5*

All staff have always been helpful and cheerful nothing is to much bother

Over the past 5 years have found everyone very friendly and helpful. Good communication on deliveries.
Useful booklets/information – interesting reading too.
Would highly recommend Respond.

Great bubbling company represends]th co -any great sauurrr

I have used this service for the last 26 years and never had any problems with anything. Everyone is very helpful and friendly. I wouldn’t dream of using any other company.

Excellent service and products.
My only complaint is that it would be nice if the disposable black bags and wet wipes were made of biodegradable material rather than plastic!

Super, knowledgeable staff who are always willing to go the extra mile to help.

I order over the phone and the staff are very friendly and helpful.
I have to say that I do have a problem with the cost of postage – p&p is £5.00 for whatever you buy and I buy Osto Vents which weigh nothing per packet so if I add on P&P it is awful as I cannot get these on prescription, so now I am spending £25.00 for about 5 weeks supply just because I have a colostomy!!!!! I would be fine paying the P&P for heavier items but really annoyed at cost for somwthing that weighs almost nothin!!!!

Having been with Respond for some time now, and the link they have with DPD for delivery, I find the combination of the two produce an excellent service, which can be relied upon. Always friendly and helpful when communicating with them. All items are well protected with substantial packaging, plus the option to change the delivery time, even on the morning of the proposed delivery.

A great pleasure to deal with excellent staff cordiality

Excellent attention and service from local Respond team. Always a pleasure to visit to collect orders as good excuse to keep in touch with with the girls, at a safe distance of course!

1st class friendly reliable service

I find everyone is helpful and alway nice to chat too

Fast delivery . Friendly staff . Great comuncations . Very helpful

I have found the service second to none.

I have been with Respond for a while now and have always found their staff friendly and their service to be second to none.

Respond does what it says…It responds to all concerns and most important of all it resolves the problem. We as customers never can say we are alone when Respond care team are just a phone call away. What a lucky day it was for me to attend an open day and meet my Respond Nurse.

Excellent

In all the time I have been ordering my prescription with Respond, that being a number of years now they have never let me down. On the few occasions I have had the necessity to require urgent supplies they have responded and arranged for the items within a day or so of my request.
Although I usually order online on the occasions it has been necessary to call them by telephone I’ve been dealt with politely and helpful people..
My only minor issue has been on a few occasions when ordering online has been not getting a conformation email to say my order has been received, this just causes some worry and requires a phone call to ensure my order has been received.
This does in no way change my personal view of Respond.

Never let me down with deliveries. sometimes I have had a next day delivery from Respond actually receiving my monthly prescription orders from my GP surgery. Receive a text in the morning of delivery telling me to within an hour what time the named driver will deliver.
Excellent packaging. (No plastic).

My colostomy bags are excellent for me and cut to size for me to save me having to do that.
Always send me wipes and black bags for disposing of used colostomy bags and the Respond Adhesive remover, on prescription, is also an excellent product.

On the odd occasion I have required to contact Respond the person’s who attend to calls are courtiousi, friendly, knowledgeable about the products and very helpful.

Would highly recommend Respond for their products and customer service.

First class service – cannot be faulted!!

Lovely friendly staff on phone always ready to help and very efficient.

I have been a Respond Customer for a number of years and would not hesitate in recommending them for their excellent products, service and communication.

Really lovely friendly staff. Always reliable and helpful. Supplies delivered in a timely manner.

Any problems are always sorted out swiftly, delivery good.

Always very helpful on the phone and ends up at my house around 10 days later. Fantastic.

Fantastic company to deal with. Helpful, knowledgeable & friendly. Nothing is too much. Can’t recommend highly enough?

Fantastic service from respond, received wrong size stoma bags but after telephone call to respond received correct size 2 days later brilliant

Lovely company to get my supplies from. the people are always helpful and very kind. i am told when delivery will take place and it always
is on time.

I tend to submit my orders via the Respond website and on a couple of occasions the order hasn’t been acknowledged, but a quick email puts my mind at rest and from there on everything is fine. Apart from one GP caused delay, all my orders have been complete and delivered either on time or ahead of time but always notified in advance. Apart from the acknowledgements mentioned above, all communications have been met with friendly and helpful responses and I’m very happy with the overall service I receive from Respond.

When I ring the office I find the staff very helpful and quick to answer. I would certainly tell people about the service.

Brilliant Customer Care, Friendly Staff. Only let down was DPD Couriers.

An excellent, very friendly company with knowledgeable staff who are so eager to please.

When ever you have a problem you are there for me thank you.

Really friendly professional staff on phones when reordering supplies – always a pleasure to talk to the girls in Larne. Nothing is ever trouble to them and always willing to discuss any requests.

Really helpful and efficient. Has been a positive experience with our deliveries and for Colostomy care in general.

Always very helpful and staff knows what is your requirement and I will be always great full to them keep it up and stay safe thank you

Never had any problems, staff always very helpful and do the very best foryou

they our always there to help you and will go above and beyond to help you get your products very please.

I’ve had molly (my stoma) for over 8years now and I had tried one or two other companies to begin with . Then my husband read about RESPOND from one of the adverts and we started with them. Honestly It is the very best thing we have done. They are so helpful friendly and seem to always have the right answers to my issues with my little friend . They even offered to send an order to us whilst we were on holiday in case we ran out.
It is such a relief to know we have the help of a company that genuinely cares about their clients .Thank you respond you’re the best.

Every time I contact respond the staff are always very helpful and cheerful and nothing is too much thouble.

Friendly and reliable service.

Very professional company to deal with , orders always on time ,mostly earlier than expected. Telephone manner is superb . Thank you again Respond team xx

Excellent company, nothing is to much trouble always able to answer any questions and they know what they are talking about

Very satisfied with every part of my experiences with them.

Best customer service, other companies could learn a lot from Respond.

Wouldn’t use any other company …..Always polite phone calls……..delivery always on time….thank you everyone .

I have been with Respond (Pelican) since my op in 2012 and wouldn’t swop. Staff are friendly,helpful and and know their products. I never fell hurried when I telephone with an order and is delivered when they say. I have confidence in the company.
Well done Respond.

Since day one back in 2013 Pelican/Respond have looked after me and I can’t thank the Ferndown staff enough they have meet all my needs and changes to prescriptions and believe me we have changed pouches many times to get one that fits reasonable well to my hernia and second operation mess the hospital left me with.
Respond get a 100% for excellence.

The ladies on the telephone are so helpful when ringing me for my order, nothing is too much trouble. Really friendly and do their best to solv any problems I have had. I was approached by another company to see if I wanted to use their service but there was no hesitation in telling them I was staying with yourselves.

Excellent service

Always a very friendly and helpful voice on the phone when you call. Deliveries are always prompt and often earlier than predicted. Wonderful service

Been a great help are lives would be a harder with out your service….

A great company with really pleasant and friendly staff. I feel I can ask them anything without any embarresment and they have very helpful advice.

I can only speak for the Peterborough office as this is the one I deal with. The staff there are absolutely amazing, always going way beyond what their job description calls for. I have absolutely nothing but praise for all of them. Thank you all.

I have used respond for years, always friendly and helpful. Great delivery service. Great range of products. 5 star service

I can speak to a human being. The staff are always helpful and patient.

I have found Respond to always be polite, knowledgable and professional at all times. I can contact them by telephone or email and they do respond quickly. I have had a few emergencies where they have helped me by sending supplies, even without a prescription, when my surgery did not respond to requests quickly enough…
I am not sure how long I have been one-off their clients but I think it must be about three years. They have delivered supplies to other parts of the country when I have gone on holiday and have never let me down.
Unfortunately my GP’s surgery has insisted that I have to order my stoma supplies through them, since the Coronavirus pandemic, and this has interrupted the smooth flow of my supplies as they should then send the subsequent prescription to Respond Healthcare, but this does not always happen and problems then ensue.

All staff are very friendly, helpful and keep me up with all new appliances etc. Delivery is always on time and package is left in secure place if I am out.

I had my first stoma in may 2017 and my hospital started me with Respond then in november 2018 I had my 2nd stoma. Respond have been absolutely so helpful. There help has been first class. I have no intention of changing. Highly recommend Respond

I switched from Fittleworth to Respond after Fittleworth kept sending me the wrong items. So pleased I switched!

Respond are friendly, professional and all round, lovely people. They get my deliveries out to me if I need them sooner than 10 days and make the whole experience so easy. Really takes the stress out of it. They are based in Wales but Im closer to London – this doesn’t make any difference to how long it takes to get my supplies to me.

I have a stoma since May, Respond have been fantastic, quick delivery and very helpful.

After many years of picking up my supplies from the chemist. I changed to delivery company Respond Healthcare. This is one of the best decisions I have ever made. Total piece of mind and reliability.

The people on the phone are always cheery and helpful. They even phoned during lockdown to check if i was ok and if my supplies were ok. They’re excellent

Staff are always very knowlegeable, friendly and helpful. Never had any problems at all with orders or delivery which is always when stated.