Respond Healthcare

Local office (Perth) staff provide an excellent, friendly service. I often call them due to changing supply needs and all such requests are met with an understanding and highly professional approach.

I don’t know what has happened lately Respond (Pellican Healthcare) used to be so organised. My prescription was authorised by the GP on the 5th April we are now on the 11th April and they have not dispatched it. Customer services seem to have no idea as to what is going on. I am yet to receive a tracking number from the couriers and supplies are running critically low and will be left hung out to dry by the time they have finished messing about - despite giving them so much notice and time when I placed the repeat prescription. No communication from Respond or updates.

Always a lovely and polite person on the phone, never have to wait before someone answers , after I put my supplies order, I’m always asked if there is anything else I need, been using respond for two years, Thank you to all the team, always nice to know that there is help the other side of the phone

Hello my name is Eva I have been getting my appliances from respond for 9 years I was with one other company for 2 years but I couldn't get on with the appliances and I phoned this family company and I am so happy with everything they are always making sure I have everything I need they even tried to get your order out as soon as possible when you need it in an emergency they are brilliant the best ever.