Respond Healthcare

Had my colostomy bag about a year now and the response team are fantastic can’t fault any of the staff highly recommended

I was impressed with respond from the first phone call - nothing was too much trouble and I felt that everything was done to accommodate me.

Respond are ultra-reliable and have even on one occasion gone to extreme lengths to get me the equipment I required in an emergency situation. I have never been disappointed or let down when I have ordered stoma-related products. Respond, over the 20 years, I have been receiving products from Respond they have always kept me informed of new ranges of products. They communicate with me, the customer, in the friendliest of manners and provide me with information to enable me to make an informed judgment, thereby giving me confidence in the products that I use. I have also visited them in the Open Days they provide and this is also great for face to face communication and to see the range of products they have available.

My experience with respond has been next to none, they are extremly efficient, and have gone out there way to order me my supplies when i had an issue, excellent service that couldnt be improved.

Do not expect a lecture on how to use the products that we have been using for 15 years we are not wasteful and certainly don’t discard these items on a whim phoned up for a status on our order and got a lecture on how we should be more careful and efficient with the bags

Absolutely brilliant. Always helpful, telephione always answered promptly (even in lockdown!) and very nice advisers too. Very glad I switched from my previous company. Delivery is always prompt and I cannot recommend Respond highly enough. Big thank you!

So lovely to deal with people who are consistently friendly helpful and reliable

The help and advice I have had from this company is brilliant. The staff are so friendly and nothing is too much trouble. Can't thank them enough. Mr and Mrs Beardshaw.

Dont know if they are reliable. moda vi is the best bag i ve ever had ordered it from a lady at pelican this is the best bag eva i ve had saw skin for years and now it gone very helpull

Wonderful company. Very helpful.

Had a delivery of the new Moda Vi very quick spoke to a very pleasant lady. So far thumbs up

Most of the time they miss an item on my order. Never apologise.

Respond has messed up my order and delivered late on so many occasions that I’m now moving to another provider, not reliable at all.

i came into the stoma world totally through a near death experience. i came out of hospital so confused but so grateful to still be alive. i started speaking to the respond team not having a clue what i was talking about, what on earth anything was and what i was supposed to do. over the last two years i must have driven you to the point of wanting me to disappear.i wished i could too. i developed post traumatic stress disorder to add to my previous list of mental issues. you have all been incredible. i've been upset, muddled you up, fought my doctors to get anything so many times and every time, i have spoken to a lovely friendly person with a saintly attitude. i think given the other way round , i would have had many furious moments. thank you for sticking with me, thank you for listening to the rants of a totally upset human being. i think you are superb and yes, i would certainly tell other people, youre great. sue fitton.

The staff are all very friendly and knowledgeable about the products available. They are also ver6 helpful with any problems I may be having. My monthly delivery arrives quickly and timely.

I have been with Respond for over 10 yrs now and have been very impressed with thye service they provide. The lower rate for product range is not the fault of respond but the suppliers of products they distribute.

Excellent service. Any problems sorted with a single phone call

Can't fault the system, always get my monthly phone call and delivery only a few days later. Well packaged and good amount of supplies. Can add and minus anything on my monthly order with no problems at all, thank you so much x

Respond are completely reliable and if you do contact them about a problem with your order ( which in my case has usually been the fault of my Doctor's surgery) they have sorted it out a.s.a.p.

Never met a friendlier company, always time for a chat or advice requiring my 7 year olds health. Doesn't matter who you get on the phone they are all the same, absolutely fantastic products , never had a problem and nothing is too much trouble. Super fast delivery. Can't rate Respond enough.

Friendly and totally reliable.

I get no replies to emails. But speaking direct to the local office at Ferndown always produces results. They are so helpful

Super helpful . Very friendly staff and nothing is too much trouble.

Always polite you give your name and they know who are and you get your order personally speaking they are always excellent

I have used RESPOND for many years and have always found them extremely efficient and helpful. On occasions when an urgent delivery has been required they have always done everything possible to ensure it was received. The personnel are always friendly and cheerful, which is often not the case with so many Organisations these days! I would recommend them to anyone requiring an excellent Stoma product service.

Call centre staff always upbeat. Very helpful and considerate and always ask if there is anything else that you ne. Delivery system is excellent - well done.

Professional very friendly staff , reliable delivery service

I have only had my stoma 17 months. From day one during a very frightening bewildering change of life respond Larne northern ireland have been there for me not only practically with products and advice but mentally supportive including friendship phonecards during lockdown which were invaluable the staff go beyond the call of duty. Thankyou.

Only communication is when I email to request supplies

I have used Respond for many years. They are on the Ball. They deliver on time and l get everything l have ordered. I also get a phone call occasionally ‘hello are you well do you need anything’ that’s worth a lot to knowing they care and their reps are just so nice. I deal with Zaira and couldn’t wish for anyone else she is so caring. I would like to say Thank You Respond. Best wishes Barry 176

Cannot fault respond at all. Door to door delivery is great and there is always someone at the end of the phone should you have a problem. Everyone at Respond is helpful kind and knowlegeable.

I have been using Respond since I had my stoma almost 2 years ago and have never had any problems, I have to order via the local hospital so don’t have a lot of direct contact but when I have they have been very friendly and helpful

After my huge disappointment and frustration in 2 previous well known delivery companies I am over the moon with the superb Respond Healthcare service. I can’t recommended them highly enough. I came to this review site for the very first time and could see they were named as No 1 and they are truly Number One!!
Thank you so much Respond, you are very much appreciated!!

Respond has been my supplier for 7 years (since I had my stoma surgery). They are local to me. They are the friendliest bunch of people , I know all my contacts by first name terms ! Only once my delivery has been late….and that was due to me….. but in all fairness they pulled out all the stops to get me my supplies, arranging a special courier, rushing my prescription through my GP.
I have had numerous cold calls from other suppliers but I would never change, why change when you have 100% support ?
The only 4* rating I have given them is for range of products, this is simply because in all honesty I don’t know what their full range is, but everything outside my normal script that I have ever asked for has been answered with a positive response and also further suggestions to help.

Brilliant team friendly staff first class customer service and allways there to help plus very efficient delivery service

Always helpful and friendly. Everything on time. Products first class

I have found them to be reliable, friendly and they always deliver.

Completely reliable.

I have used #Respond Healthcare for many years, I think ever since they began . I had my operation 19 years ago and after the first few years I discovered I could have my needs delivered and have done so ever since. Respond have always done their very best to help me. Ica do nothin but praise them Thankyou to everyone who works there. Mary Watson.

It is my first delivery, having only had th operation 7 weeks ago, so I was nevous as to whethe the replaements would arrive in time. I needn’t have worried. They arrived a week before I was expecting them and knowing what time they were due to arive meant that I could be in to receive the parcel. Very efficient, and I’m delighted

My experience with Respond has been perfect in all instances, being on Colostomy UK’s Facebook site I promote respond constantly.
You will be pleased to know many feel the same. As is expected many people get issues with the company they use for deliveries usually
late or items missing and for people in our situation that can be very stressful.
So please keep up the good work and I will continue to recommend you on our site.

Absolutely brilliant service and staff!

The service is quick and reliable. The staff are very knowledgable and friendly, happy to discuss new products and provide samples. I am extremely happy that I found Respond to be my supplier.

any time I call the girls at respond , they are quick , reliable so helpful and friendly. they have checked stuff out for me without keeping me on the line and get back to me if any problems. they contact us if a patient is having issues and highlight any problems to us speedily. In my experience they always go over and above to help .

Excellent service in all areas

Firstly I was a customer with a different supply company when I first had the respond experience,
The company I was using made a delivery to myself on December the 23rd unfortunately it contained the wrong Stoma bags so I rang them up christmas eve when I opened the box to change my bag.
I was horrified to find that this was the case as I had previously told them how useless these particular bags were to myself.
I rang them to find they were closed but had an emergency number to call which I did but no reply.
By this time I was in a real panic so started looking for suppliers, Although I didn’t hold out much hope, I remembered a friend of mine telling me about the company he used (Respond) so I rang them to find a wonderful man (James) answered the phone wow from that second I knew help was at hand.
The fact that I was using another supplier at the time never even came into question it was how can WE HELP YOU right now today.
Well I spoke to my GP who said they would happily speak with Respond and issue an emergency prescription for me.
From that point James contacted the GP sorted the prescription out and rang me back to inform me that I would get my delivery that day. Yes Christmas eve apparently the warehouse manager lived not to far from my area and personally delivered to me that evening.
I can never thank James and the team enough for saving my Christmas and for going over and above the call of duty to make sure this was the case.
Of course Respond are now my supply company anyone who cares enough to do what this company did deserve a gold acolade and if I could give ten stars on feedback I would still want to give more as now I have a company I Know I can trust and who care about the individual user THANK YOU RESPOND in particular the (CARDIFF TEAM)

Great to order from and deliver by DPD you get a time slot.

I have used Respond for many years and they have been fatastic My grandfather was give a stoa and the pouch was made of leather. He died aftr the operation Good job for new inventions

Respond and also the great delivery service have never let me down once in the time I have had a stoma. That is nearly 3 yrs now. Throughout the pandemic and also often bad weather , my orders arrive so quickly, and often seems a next day delivery service from reordering my goods, via My GP app.

From the first day of needing stoma care respond have been fantastic, always easy to talk to and order on the phone followed by a quick courteous delivery.I will take this opportunity to thank you for quality of service you have given me and hopefully continue for years to come.

Excellent company to deal with, nothing is too much trouble.

Very good everything is excellent great service

I cannot fault the service that they provide

Reliable and supportive over 5 years.

First class service

I am a new urostomy patient.
Brilliant, understanding, staff.
Service second to none.
Thank you all at Respond.

The people are very helpful

As above 5*

All staff have always been helpful and cheerful nothing is to much bother

Over the past 5 years have found everyone very friendly and helpful. Good communication on deliveries.
Useful booklets/information – interesting reading too.
Would highly recommend Respond.

Great bubbling company represends]th co -any great sauurrr

I have used this service for the last 26 years and never had any problems with anything. Everyone is very helpful and friendly. I wouldn’t dream of using any other company.

Excellent service and products.
My only complaint is that it would be nice if the disposable black bags and wet wipes were made of biodegradable material rather than plastic!

Super, knowledgeable staff who are always willing to go the extra mile to help.

I order over the phone and the staff are very friendly and helpful.
I have to say that I do have a problem with the cost of postage – p&p is £5.00 for whatever you buy and I buy Osto Vents which weigh nothing per packet so if I add on P&P it is awful as I cannot get these on prescription, so now I am spending £25.00 for about 5 weeks supply just because I have a colostomy!!!!! I would be fine paying the P&P for heavier items but really annoyed at cost for somwthing that weighs almost nothin!!!!

Having been with Respond for some time now, and the link they have with DPD for delivery, I find the combination of the two produce an excellent service, which can be relied upon. Always friendly and helpful when communicating with them. All items are well protected with substantial packaging, plus the option to change the delivery time, even on the morning of the proposed delivery.

A great pleasure to deal with excellent staff cordiality

Excellent attention and service from local Respond team. Always a pleasure to visit to collect orders as good excuse to keep in touch with with the girls, at a safe distance of course!

1st class friendly reliable service

I find everyone is helpful and alway nice to chat too

Fast delivery . Friendly staff . Great comuncations . Very helpful

I have found the service second to none.

I have been with Respond for a while now and have always found their staff friendly and their service to be second to none.

Respond does what it says…It responds to all concerns and most important of all it resolves the problem. We as customers never can say we are alone when Respond care team are just a phone call away. What a lucky day it was for me to attend an open day and meet my Respond Nurse.

Excellent

In all the time I have been ordering my prescription with Respond, that being a number of years now they have never let me down. On the few occasions I have had the necessity to require urgent supplies they have responded and arranged for the items within a day or so of my request.
Although I usually order online on the occasions it has been necessary to call them by telephone I’ve been dealt with politely and helpful people..
My only minor issue has been on a few occasions when ordering online has been not getting a conformation email to say my order has been received, this just causes some worry and requires a phone call to ensure my order has been received.
This does in no way change my personal view of Respond.

Never let me down with deliveries. sometimes I have had a next day delivery from Respond actually receiving my monthly prescription orders from my GP surgery. Receive a text in the morning of delivery telling me to within an hour what time the named driver will deliver.
Excellent packaging. (No plastic).

My colostomy bags are excellent for me and cut to size for me to save me having to do that.
Always send me wipes and black bags for disposing of used colostomy bags and the Respond Adhesive remover, on prescription, is also an excellent product.

On the odd occasion I have required to contact Respond the person’s who attend to calls are courtiousi, friendly, knowledgeable about the products and very helpful.

Would highly recommend Respond for their products and customer service.

First class service – cannot be faulted!!

Lovely friendly staff on phone always ready to help and very efficient.

I have been a Respond Customer for a number of years and would not hesitate in recommending them for their excellent products, service and communication.

Really lovely friendly staff. Always reliable and helpful. Supplies delivered in a timely manner.