
Medilink supports you every step of the way Whatever stage you’re at on your journey. Medilink is here to help. We make it easier for you to get the right prescription stoma and continence supplies delivered, quickly and discreetly, with … Read more Salts Medilink
Medilink supports you every step of the way
Whatever stage you’re at on your journey. Medilink is here to help. We make it easier for you to get the right prescription stoma and continence supplies delivered, quickly and discreetly, with a service tailored to you.
When it comes to choosing a delivery service, it’s your prescription, your choice. Which is why we supply all makes and models of products to make sure everyone gets a very individualised, personal service.
Care
Local dispensing care centres across the country, where we know and understand your individual needs
Order and advice line open 6 days a week
24-hour emergency helpline (UK only)
Community Stoma Nursing Service, including annual stoma reviews (England and Wales only)
Taking care of you with regular stock and wellbeing checks
Keeping you updated on the latest Medilink® news
Choice
Dispensing all makes of prescription stoma and continence appliances
Personal tailored cutting service for the perfect fit
4 easy ways of ordering: online, Freephone, email and post*
Range of complimenting items to help make your routine easier (e.g. wash bag with your first order; hand wipes/sanitisers; RADAR key)
Convenience
Delivery options and alert notifications to suit your lifestyle
Urgent supplies without prescription (upon GP authorisation)
NHS Electronic Prescription Service (England only)
Collecting and dispensing repeat prescriptions
Freepost envelopes to make things simple
These are just a selection of services we offer. If there’s anything you’re missing, just give us a call and, if we don’t already do it, we’ll add it to the list.*Not all companies offer this service
BHTA Membership
Salts Healthcare is a member of the British Healthcare Trade Association (BHTA), the UK’s oldest and largest healthcare association. Their purpose is to enhance standards and meet the changing needs of the healthcare and assistive technologies industry. For more information on the association visit www.bhta.com. Medilink is part of the Salts Healthcare Ltd. Group. Medilink® is owned by Salts Healthcare, one of the UK’s oldest, family-run companies with its own well-known product range.




















Maureen, January 2021




















Salts staff are wonderful, always polite, professional and also really caring, asking how you are and if there is anything that they can do, the delivery is always good as are the products, great team.
Salts staff are wonderful, always polite, professional and also really caring, asking how you are and if there is anything that they can do, the delivery is always good as are the products, great team.
Susan, November 2020




















I use the inverness office, have done for almost 8 years and thay have been consistently amazing! Nothing is ever too much trouble, they are in touch every month to see if I need anything, deliveries are always fast and delivered in person to my door. If I need samples of anything it’s never a problem and they are always with me super fast, everyone I have ever dealt with there is super friendly and. Read more
I use the inverness office, have done for almost 8 years and thay have been consistently amazing! Nothing is ever too much trouble, they are in touch every month to see if I need anything, deliveries are always fast and delivered in person to my door. If I need samples of anything it’s never a problem and they are always with me super fast, everyone I have ever dealt with there is super friendly and helpful.
Pat, September 2020




















I have just started using stoma bags but Salts Medilink have been very helpful. The local; representative phoned me to arrange dielivery of an initial supply of items, talked me through the re-ordering process and gave me her contact details. The local delivery driver introduced himself and asked about best delivery times and safe places to leave deliveries if I was out. They were both friendly and helpful. I have. Read more
I have just started using stoma bags but Salts Medilink have been very helpful. The local; representative phoned me to arrange dielivery of an initial supply of items, talked me through the re-ordering process and gave me her contact details. The local delivery driver introduced himself and asked about best delivery times and safe places to leave deliveries if I was out. They were both friendly and helpful. I have twice re-ordered items and they were both delivered promptly. I find this company very reliable.
Morag, September 2020




















The Ladies at salts medilink are alwaysvery helpful & very east to chat something over with me. First class service & to my delivery man polite & always smiling .
The Ladies at salts medilink are alwaysvery helpful & very east to chat something over with me. First class service & to my delivery man polite & always smiling .
Lynn, September 2020




















I started using Medilink because that is what the hospital provided, I love them because of I need advice on products there is always help. The staff are very friendly, and throughout lockdown they have delivered as quickly as ever.
I started using Medilink because that is what the hospital provided, I love them because of I need advice on products there is always help. The staff are very friendly, and throughout lockdown they have delivered as quickly as ever.
Deborah, September 2020




















The products were for my Mum who had had an emergency illeostomy. Our contact was Medilink Services in Brighton and they were fantastic. Originally I would phone but then I emailed Mum’s requirements and Brighton would send to where I wanted them, very quick and everything I wanted, I never had any problems with my order!. I already had alot of stress dealing with Mum who was struggling so this took the. Read more
The products were for my Mum who had had an emergency illeostomy. Our contact was Medilink Services in Brighton and they were fantastic. Originally I would phone but then I emailed Mum’s requirements and Brighton would send to where I wanted them, very quick and everything I wanted, I never had any problems with my order!. I already had alot of stress dealing with Mum who was struggling so this took the pressure off me as Brighton were extremely helpful and friendly. If I hadn’t order one month because I had stock, they gave a little call to ensure we were OK and I hadn’t forgotten. Through a very traumatic time I would 100% recommend Medilink services in Brighton.
Chris, September 2020




















Very friendly and efficient , prescription always delivered on time . Would highly reccomend them .
Very friendly and efficient , prescription always delivered on time . Would highly reccomend them .
Sheila, September 2020




















Best of Best from day 1… love everything and everyone for being there for me through out my years… thank you…
Best of Best from day 1… love everything and everyone for being there for me through out my years… thank you…
Margaret, August 2020




















The people that you speak to always are very pleasant and helpful they will always answer any questions you have
The people that you speak to always are very pleasant and helpful they will always answer any questions you have
Samantha, August 2020




















Fantastic company nothing is too much trouble and they keep trying and helping with any available help people or products
Fantastic company nothing is too much trouble and they keep trying and helping with any available help people or products
Colin, August 2020




















Order mine online, delivered usually within 3 days,depending on electronic prescription from doctors
Always get what I order
Really happy had no complaints
Order mine online, delivered usually within 3 days,depending on electronic prescription from doctors
Always get what I order
Really happy had no complaints
Caroline, July 2020




















I have been using salts Medilink for over nineteen years. The staff are friendly caring and very professional. The young man who delivers is so caring and friendly. Excellent service all round
I have been using salts Medilink for over nineteen years. The staff are friendly caring and very professional. The young man who delivers is so caring and friendly. Excellent service all round
Pauline, July 2020




















This is the only company I know of.When I had my operation about 11 years ago Salts Medilink was the company I was told to use.
This is the only company I know of.When I had my operation about 11 years ago Salts Medilink was the company I was told to use.
Jacquie, July 2020




















Very good reliable company .Glasgow office staff very friendly and go the extra mile when I had issues with a product .
Very good reliable company .Glasgow office staff very friendly and go the extra mile when I had issues with a product .
Chris, June 2020




















Ive been with mdilink for two years . Only had a couple of problems with cutting , but it was put right straight away
Ive been with mdilink for two years . Only had a couple of problems with cutting , but it was put right straight away
Kevin, June 2020




















having a bad memory salts medilink always remind me it’s time to place my order. the staff are very friendly and very proffessional. i couldn’t wish for a better service or company to deal with. their like part of my family.
having a bad memory salts medilink always remind me it’s time to place my order. the staff are very friendly and very proffessional. i couldn’t wish for a better service or company to deal with. their like part of my family.
Ted, June 2020




















in the main excellent with two or three let downs which they have done their utmost to correct but when unwell hit harder but not bad in 15 years
in the main excellent with two or three let downs which they have done their utmost to correct but when unwell hit harder but not bad in 15 years
Michael, June 2020




















Have always had an excellent and professional service from them. I placed a repeat order with them this week and order arrived in under twenty four hours, I could hardly complain about that! When I have wanted something new from a different source they have always researched and found product for me. Just a top company with great customer care and support
Have always had an excellent and professional service from them. I placed a repeat order with them this week and order arrived in under twenty four hours, I could hardly complain about that! When I have wanted something new from a different source they have always researched and found product for me. Just a top company with great customer care and support
INGRID, June 2020




















FAST EFFICIENT DELIVERY, CALL ME EVERY MONTH TO SEE IF I NEED TO ORDER SUPPLIES, HAVE BEEN USING THEM SINCE DAY ONE,2013.
FAST EFFICIENT DELIVERY, CALL ME EVERY MONTH TO SEE IF I NEED TO ORDER SUPPLIES, HAVE BEEN USING THEM SINCE DAY ONE,2013.
IRENE, May 2020




















I just had stoma dec2019 the company have been excellent they have told me I can phone anytime if I need anything out with my delivery nice people
I just had stoma dec2019 the company have been excellent they have told me I can phone anytime if I need anything out with my delivery nice people
Helen, May 2020




















SALTS remind me each month that my supply is due. They phone or text me. They always ask if I have enough supplies to last me. SALTS also supply me with hand wipes, disposal bags and dry wipes free of charge. The delivery man is polite. I wouldn’t change this efficient service.
SALTS remind me each month that my supply is due. They phone or text me. They always ask if I have enough supplies to last me. SALTS also supply me with hand wipes, disposal bags and dry wipes free of charge. The delivery man is polite. I wouldn’t change this efficient service.
Neil, May 2020




















very helpful when you questions about different product’s. Text or call when due you’re next order, always delivered on time. great range of products too.
very helpful when you questions about different product’s. Text or call when due you’re next order, always delivered on time. great range of products too.
Bridget, May 2020




















I have used Salts Medilink for over 11 years now and they have never let me down at any time. Very friendly and efficient staff on ordering line and speedy delivery!
I have used Salts Medilink for over 11 years now and they have never let me down at any time. Very friendly and efficient staff on ordering line and speedy delivery!
Janine, May 2020




















I had 10 years of suffering with stoma problems. I was referred to Salts around 5 years ago. There nurses and office staff are fantastic. No problems since changing to them.
I had 10 years of suffering with stoma problems. I was referred to Salts around 5 years ago. There nurses and office staff are fantastic. No problems since changing to them.
Roy, May 2020




















The staff are really friendly and nothing is too much trouble,they will go out of their way to help with any problems.
The staff are really friendly and nothing is too much trouble,they will go out of their way to help with any problems.
Una, May 2020




















I’ve been an ostomate for 22 years and I can honestly say that Salts medilink are the best supplier you can get. If you order your supplies in plenty time before you are due to run out then you can rely on salts. They can get anything you ask for and if they cannot supply it they will recommend another supplier, but I haven’t had any problems getting what I want.
I’ve been an ostomate for 22 years and I can honestly say that Salts medilink are the best supplier you can get. If you order your supplies in plenty time before you are due to run out then you can rely on salts. They can get anything you ask for and if they cannot supply it they will recommend another supplier, but I haven’t had any problems getting what I want.
Edward, May 2020




















Overall this has been an excellent service but has let itself down ( this is in fifteen yeats since my stoma was first fitted ) three or four times and they have managed to remedy this
Overall this has been an excellent service but has let itself down ( this is in fifteen yeats since my stoma was first fitted ) three or four times and they have managed to remedy this
Bruce, May 2020




















This is a brilliant service. I am reminded by text and get my goods delivered to my door, no fuss, no bother.
This is a brilliant service. I am reminded by text and get my goods delivered to my door, no fuss, no bother.
Paul, May 2020




















Very efficient, fast delivery and pleasant to talk to. I order on line and so far no issues at all. Good quality products. All prescriptions dealt with on your behalf. Great service.
Very efficient, fast delivery and pleasant to talk to. I order on line and so far no issues at all. Good quality products. All prescriptions dealt with on your behalf. Great service.
Kate, April 2020




















I have been with Salts for almost 19 years. They are fantastic…they really care about your needs. The staff who deliver are like friends and always have time to make sure you are ok. I am very happy with their service.
I have been with Salts for almost 19 years. They are fantastic…they really care about your needs. The staff who deliver are like friends and always have time to make sure you are ok. I am very happy with their service.
Denise, April 2020




















Very please with the excellent and efficient service I have received and when you ring for supplies the people answering or so kind and nothing to much trouble thank you Medilink
Very please with the excellent and efficient service I have received and when you ring for supplies the people answering or so kind and nothing to much trouble thank you Medilink
Denise, April 2020




















Love this company. Very friendly and helpful with anything you need to know about products., nothing is too much trouble. They send a text every month asking you to ring if you need anything. Delivery is always very good, text sent to give you a date of order arrival. Wouldn’t use anyone else. Definitely recommend
Love this company. Very friendly and helpful with anything you need to know about products., nothing is too much trouble. They send a text every month asking you to ring if you need anything. Delivery is always very good, text sent to give you a date of order arrival. Wouldn’t use anyone else. Definitely recommend
Lorraine, April 2020




















I had my stoma created in January 2019. Being the sort of person I am, I wanted to try every product I could so I got the best thing for me, rather than take what my stoma nurse gave me. So I think I had samples from everyone I could try and as I live in Scotland, I wanted to go with a company that had a Scottish office. In my search, I came. Read more
I had my stoma created in January 2019. Being the sort of person I am, I wanted to try every product I could so I got the best thing for me, rather than take what my stoma nurse gave me. So I think I had samples from everyone I could try and as I live in Scotland, I wanted to go with a company that had a Scottish office. In my search, I came across me Medilink who has an office in Inverness. Medilink supply Salts products and I feel I struck lucky. I had lots of great advice from Derek and Tracey in Inverness and samples of everything I asked for. Tracey explained how their delivery service worked and I agreed to sign up. I’ve not regretted! I get an email every 28 days to see if I need more supplies and they sort everything from there. I was going away on holiday so asked for extra supplies which I got and also further support regarding travel issues. I won’t be moving from Medilink as they meet my needs completely. Thank you Medilink
Caroline, April 2020




















I have only used Medilink once so far as always used the local pharmacy but because of the virus decided to sign up for home delivery. The process was quick and easy and my requirements arrived within a week. I will continue using after the madness has ended and we are back to some sense of normality .
I have only used Medilink once so far as always used the local pharmacy but because of the virus decided to sign up for home delivery. The process was quick and easy and my requirements arrived within a week. I will continue using after the madness has ended and we are back to some sense of normality .
Terry, March 2020




















I’m writing this on behalf of my husband who has an ileostomy.
I have used Salts Medilink since 2002 when I had my ileostomy. I have always experienced a first class service from both the telephone operators and the delivery drivers. Both teams are friendly, professional and at times of need have been a godsend. I would and have recommended them to others.
T Dunstan
I’m writing this on behalf of my husband who has an ileostomy.
I have used Salts Medilink since 2002 when I had my ileostomy. I have always experienced a first class service from both the telephone operators and the delivery drivers. Both teams are friendly, professional and at times of need have been a godsend. I would and have recommended them to others.
T Dunstan
Caroline, March 2020




















The staff are very friendly and knowledgeable when talking to them about products and orders..
They helped sort my repeat prescription out with my GP..
And every month they will ring me to see if I need my supplies
The staff are very friendly and knowledgeable when talking to them about products and orders..
They helped sort my repeat prescription out with my GP..
And every month they will ring me to see if I need my supplies
lorraine, March 2020




















From day one medilink have been there for me. I’m not just a pin number I’m a person who they know.
My colostomy bags are cut to my requirements and not once in 5yrs have they messed up.
The delivery drivers even stop and talk to you.
From placing the order and getting it delivered there in contact with you. I’d go as far to say royal mail could learn a thing or two.
From day one medilink have been there for me. I’m not just a pin number I’m a person who they know.
My colostomy bags are cut to my requirements and not once in 5yrs have they messed up.
The delivery drivers even stop and talk to you.
From placing the order and getting it delivered there in contact with you. I’d go as far to say royal mail could learn a thing or two.
So if your a new patient to colostomy and any other bowel and bladder conditions use medi link the caring team who make your life much easier. Well done medilink from me
Lynne, March 2020




















When I used Salts it was always the same delivery driver that came and he was very friendly and polite. The staff who processed your order would phone every month to check if you needed supplies which I was very impressed with, if required your order would be delivered within the week
When I used Salts it was always the same delivery driver that came and he was very friendly and polite. The staff who processed your order would phone every month to check if you needed supplies which I was very impressed with, if required your order would be delivered within the week
Michelle, February 2020




















I am very pleased with salt if I forgets they send you a email or phone you .if
You have any problems,they always help.very friendly nothing to much trouble.
I am very pleased with salt if I forgets they send you a email or phone you .if
You have any problems,they always help.very friendly nothing to much trouble.
Maureen, February 2020




















I have had a few operations and that has upset my stoma,they always suggested using different bags,giving me lots of support,especially when I have trouble with my prescription,nothing is to much trouble.
I have had a few operations and that has upset my stoma,they always suggested using different bags,giving me lots of support,especially when I have trouble with my prescription,nothing is to much trouble.
Geoffrey, February 2020




















I have been with a salts since my operation 3 and a half years ago and never had any problems either with products or delivery. They remind you over the phone and by email and are always helpful, polite and courteous.
I have been with a salts since my operation 3 and a half years ago and never had any problems either with products or delivery. They remind you over the phone and by email and are always helpful, polite and courteous.
Cheryl, February 2020




















I am extremely happy with the service and the choice of items. Lovely friendly assistants very helpful. The delivery service excellent and l am texted to see if l require my order.
I am extremely happy with the service and the choice of items. Lovely friendly assistants very helpful. The delivery service excellent and l am texted to see if l require my order.
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