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Overall Rating
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Martyn, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are always great and resolve any delays and other issues straight away.

Staff are always great and resolve any delays and other issues straight away.

Sandra, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?

100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?

Reply from AmcareTM Group
12th April 2021

Hi Sandra, thanks for letting us know that you're happy with our service, we really appreciate you taking the time to leave us your comments. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Margaret, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly

Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly

Reply from AmcareTM Group
12th April 2021

Hi Margaret, we're pleased to hear that your experience with our staff and service is positive, and appreciate you taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

very professional service, they call me once a month to remind me to place my prescription order. very helpful indeed. could not ask for a better services. I once ran out of bags as my prescription wasn't received by my GP surgery. Bullen sent a driver out from Leeds to North London with a box of bags tie me over for the bank holiday week. Real person service.

very professional service, they call me once a month to remind me to place my prescription order. very helpful indeed. could not ask for a better services. I once ran out of bags as my prescription wasn't received by my GP surgery. Bullen sent a driver out from Leeds to North London with a box of bags tie me over for the bank holiday week. Real person service.

Catherin, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.

Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.

Reply from AmcareTM Group
12th April 2021

Hi Catherin, thank you for your review, we're delighted to hear that you are happy with our service and our team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Gail, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are friendly and helpful. Orders always come quickly. Can not fault anything.

Staff are friendly and helpful. Orders always come quickly. Can not fault anything.

Reply from AmcareTM Group
12th April 2021

Hi Gail, thank you for leaving us a positive review. We're delighted to hear you find the team friendly and helpful. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Julie, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Reliable and friendly service and staff.

Reliable and friendly service and staff.

Sioban, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.

I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.

Reply from AmcareTM Group
12th April 2021

Hi Sioban, we're thrilled to hear that you feel we provide you with the complete package and will be sure to pass your feedback on to the team. Thank you for taking the time to leave us such a positive review. If we can help any further, please don’t hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Leica, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.

The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.

Reply from AmcareTM Group
12th April 2021

Hi Leica, thanks for leaving us such a wonderful review. We really appreciate you taking the time to give us your feedback and we will be sure to share this with the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Barry, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.

Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.

Reply from AmcareTM Group
12th April 2021

Hi Barry, thank you for your lovely words, we really appreciate you leaving us your feedback. We're delighted to hear you're happy with the service you're receiving and if there is anything else we can help you with, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Margaret, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company

In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company

Reply from AmcareTM Group
12th April 2021

Hi Margaret, thank you for your wonderful review. We are thrilled to hear that you are happy with the service you've received over the past 28 years and we look forward to supporting you for many years to come. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Derrick, April 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.

During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.

Reply from AmcareTM Group
12th April 2021

Hi Derrick, thank you so much for taking the time to leave us your feedback. We're happy to hear that we have been able to provide you with a prompt and friendly service over the past 35 years and we thank you for your continued loyalty. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Michael, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have received over 20 years of excellent service with high quality products

I have received over 20 years of excellent service with high quality products

Reply from AmcareTM Group
12th April 2021

Hi Michael, we're delighted to hear that you are happy with the service and products you have received from us over the past 20 years and thank you for leaving us such a positive review. If we can help any further, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Safia, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!

Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!

Reply from AmcareTM Group
12th April 2021

Hi Safia, we're delighted to hear about your positive experience with our customer service team and will be sure to pass your feedback on. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jason, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Really helpful staff oh phone professional a no d reliable Products

Really helpful staff oh phone professional a no d reliable Products

Reply from AmcareTM Group
12th April 2021

Hi Jason, thank you for taking the time to leave us a positive review. We really appreciate you leaving us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅

You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅

Reply from AmcareTM Group
12th April 2021

Hi Peter, thank you so much for leaving us such a wonderful review. We are delighted to hear that you are happy with the service you're receiving and we really appreciate you taking the time to leave us your comments. We will be sure to pass on your feedback to the team and look forward to speaking to you again soon. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Anne, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.

I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.

Reply from AmcareTM Group
12th April 2021

Hi Anne, thank you for taking the time to leave us your review. We're delighted to read your comments and happy to know you find the team helpful, friendly and polite. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Diana, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.

For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.

Reply from AmcareTM Group
12th April 2021

Hi Diana, we are thrilled to hear about your positive experiences and happy to know that we have been able to support you through this difficult time. Thank you so much for leaving us your feedback, we will be sure to pass this on to the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Alan, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.

I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.

Reply from AmcareTM Group
12th April 2021

Hi Alan, thank you so much for leaving us your feedback. We're pleased to hear that we were able to resolve the issues you encountered and thank you for giving us the opportunity to sort them out for you. We always endeavour to find solutions as quickly as possible so we're happy to hear we were up to standard. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Lynn, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Amcare for 4 years and never had any problems. Always get my order on time

I have used Amcare for 4 years and never had any problems. Always get my order on time

Reply from AmcareTM Group
12th April 2021

Hi Lynn, thanks for leaving us a great review. We are really happy to hear that you have no problems with the service provided and thank you for taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Yola, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I found dealing with the staff always very reassuring and very comfortable

I found dealing with the staff always very reassuring and very comfortable

Reply from AmcareTM Group
12th April 2021

Hi Yola, thanks for taking the time to leave us a 5 star review and letting us know you're happy with the service provided. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Gary, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent company, very friendly staff. I love the fact they are independent and impartial and can supply all products!

Excellent company, very friendly staff. I love the fact they are independent and impartial and can supply all products!

Robert, March 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.

I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.

Reply from AmcareTM Group
12th April 2021

Hi Robert, we really appreciate your feedback, thanks for taking the time to leave us your review. We're delighted to hear that you've had such a positive experience over the past decade and we look forward to supporting you for many years to come. If you need anything, please give us a call on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Nelson, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Most satisfied with a first class service. Nelson Swinney

Most satisfied with a first class service. Nelson Swinney

Thomas, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very reliable company that I've used for years

Very reliable company that I've used for years

Reply from AmcareTM Group
12th April 2021

Hi Thomas, thanks for leaving us your feedback, we appreciate you taking the time to let us know about your experience. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Pauline, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

With only one exception i 24 month the service has been Excellent strong on care and friendliness My Ostomy supplies have been delivered with 4/7 days as a norm. Even during th ePandemic with staff working from home. Today was Mandy on other occasions its been Sandra or James.all staff have been friendly and professional

With only one exception i 24 month the service has been Excellent strong on care and friendliness My Ostomy supplies have been delivered with 4/7 days as a norm. Even during th ePandemic with staff working from home. Today was Mandy on other occasions its been Sandra or James.all staff have been friendly and professional

Reply from AmcareTM Group
12th April 2021

Hi Pauline, thanks for taking the time to leave us a review. We are pleased to hear you are happy with our service, the team will be delighted to receive your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

John, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have only had my stoma 17 months. From day one during a very frightening bewildering change of life respond Larne northern ireland have been there for me not only practically with products and advice but mentally supportive including friendship phonecards during lockdown which were invaluable the staff go beyond the call of duty. Thankyou.

I have only had my stoma 17 months. From day one during a very frightening bewildering change of life respond Larne northern ireland have been there for me not only practically with products and advice but mentally supportive including friendship phonecards during lockdown which were invaluable the staff go beyond the call of duty. Thankyou.

Reply from Respond Healthcare
23rd March 2021

Thank you for your review, John. We really appreciate your lovely comments.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Paul, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always friendly and very helpful

Always friendly and very helpful

Reply from AmcareTM Group
16th March 2021

Hi Paul, thank you for leaving us a positive review. We're delighted to hear you find the team friendly and helpful. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

MICHAEL, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

i have been with amcare after leaving hospital over 5 years ago and i find the staff professional, polite and always checking on how things are going. they always keep you up to date on new products that could help you, and i have no problem with deliveries. satisfaction 10/10

i have been with amcare after leaving hospital over 5 years ago and i find the staff professional, polite and always checking on how things are going. they always keep you up to date on new products that could help you, and i have no problem with deliveries. satisfaction 10/10

Reply from AmcareTM Group
16th March 2021

Hi Michael, thanks for the fantastic review, we really appreciate your feedback. We are so pleased to hear that your experience with Amcare is so positive and if we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Diana, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Telephone staff always very polite, friendly and obliging. Deliveries come through very quickly and an all round excellent service.

Telephone staff always very polite, friendly and obliging. Deliveries come through very quickly and an all round excellent service.

Reply from AmcareTM Group
16th March 2021

Hi Diana, thank you for leaving us such a positive review. We are thrilled to hear that you are so happy with our service and will be sure to pass your feedback on to the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Julie, March 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Only communication is when I email to request supplies

Only communication is when I email to request supplies

Reply from Respond Healthcare
23rd March 2021

Thank you for your review, Julie. I trust communicating by email is working well for you and if there is anything else you need from us please don't hesitate to let us know.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Susan, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Find the girls very helpful and very pleasant.

Find the girls very helpful and very pleasant.

Reply from AmcareTM Group
16th March 2021

Hi Susan, thank you for taking the time to leave us a positive review. We really appreciate you leaving us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jillian, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

This has been all new to my husband amcare have been so helpful with advice and made ordering appliances easy to order very friendly and efficient thankyou

This has been all new to my husband amcare have been so helpful with advice and made ordering appliances easy to order very friendly and efficient thankyou

Reply from AmcareTM Group
16th March 2021

Hi Jillian, thank you for leaving us such a wonderful review. We are delighted to hear that we have been able to help with advice and made the ordering process easy for you and your husband. If we can help any further, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Service above and beyond. My TWOC hospital clinic had insufficient catheter supplies to keep me going until my first Amcare registration planned delivery. On my very first call, they made a special courier delivery after contacting my GP to confirm who I was. This was during bad snow when letters and deliveries were being disrupted. I was sure I was going to end up back in A&E with a fixed catheter again due to poor. Read more

Service above and beyond. My TWOC hospital clinic had insufficient catheter supplies to keep me going until my first Amcare registration planned delivery. On my very first call, they made a special courier delivery after contacting my GP to confirm who I was. This was during bad snow when letters and deliveries were being disrupted. I was sure I was going to end up back in A&E with a fixed catheter again due to poor weather poor nhs supply. AMCARE to the rescue. I would highly recommend them.

Reply from AmcareTM Group
11th March 2021

Hi Peter, we are thrilled to hear about your positive experience and to know that we were able to help you during what must have been a very worrying time for you. Thank you for your kind words, we will be sure to pass them on to the team. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

John, March 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

The company consistently provides an empathetic service and in my instance go the extra mile to ensure my prescription requests are correct. All customer service personnel are extremely professional and pleasant in their telephone manner.

The company consistently provides an empathetic service and in my instance go the extra mile to ensure my prescription requests are correct. All customer service personnel are extremely professional and pleasant in their telephone manner.

Reply from AmcareTM Group
11th March 2021

Hi John, thanks for letting us know you're happy with our service. We're so pleased to hear that you feel we go the extra mile to ensure accuracy and that you find the team welcoming. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Barry, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Respond for many years. They are on the Ball. They deliver on time and l get everything l have ordered. I also get a phone call occasionally ‘hello are you well do you need anything’ that’s worth a lot to knowing they care and their reps are just so nice. I deal with Zaira and couldn’t wish for anyone else she is so caring. I would like to say Thank You Respond.. Read more

I have used Respond for many years. They are on the Ball. They deliver on time and l get everything l have ordered. I also get a phone call occasionally ‘hello are you well do you need anything’ that’s worth a lot to knowing they care and their reps are just so nice. I deal with Zaira and couldn’t wish for anyone else she is so caring. I would like to say Thank You Respond. Best wishes Barry 176

Reply from Respond Healthcare
23rd March 2021

Thank you for your review, Barry. It's great to hear your feedback about our team.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Margaret, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Used fittleworth for around 27years and have never had problems with them they were always helpful and friendly on the phone with me.

Used fittleworth for around 27years and have never had problems with them they were always helpful and friendly on the phone with me.

Jeannie, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Cannot fault respond at all. Door to door delivery is great and there is always someone at the end of the phone should you have a problem. Everyone at Respond is helpful kind and knowlegeable.

Cannot fault respond at all. Door to door delivery is great and there is always someone at the end of the phone should you have a problem. Everyone at Respond is helpful kind and knowlegeable.

Reply from Respond Healthcare
2nd March 2021

Thank you for your review, Jeannie. We were thrilled to read your kind words about our staff and service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Simon, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Anything I want to try, they get for me.
Monthly delivery is 5*

Anything I want to try, they get for me.
Monthly delivery is 5*

Catherine, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Bullen are a very reliable company, very helpful, polite, always asking if there is more ghat they can fo for you. I have been with them a long time, and would not entertain going anywhere else. Thank you.

Bullen are a very reliable company, very helpful, polite, always asking if there is more ghat they can fo for you. I have been with them a long time, and would not entertain going anywhere else. Thank you.

Susan, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Respond since I had my stoma almost 2 years ago and have never had any problems, I have to order via the local hospital so don’t have a lot of direct contact but when I have they have been very friendly and helpful

I have been using Respond since I had my stoma almost 2 years ago and have never had any problems, I have to order via the local hospital so don’t have a lot of direct contact but when I have they have been very friendly and helpful

Reply from Respond Healthcare
2nd March 2021

Thank you for your review, Susan. It’s really great to know you find us friendly and helpful when you need to speak to us.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Shirley, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

After my huge disappointment and frustration in 2 previous well known delivery companies I am over the moon with the superb Respond Healthcare service. I can’t recommended them highly enough. I came to this review site for the very first time and could see they were named as No 1 and they are truly Number One!!
Thank you so much Respond, you are very much appreciated!!

After my huge disappointment and frustration in 2 previous well known delivery companies I am over the moon with the superb Respond Healthcare service. I can’t recommended them highly enough. I came to this review site for the very first time and could see they were named as No 1 and they are truly Number One!!
Thank you so much Respond, you are very much appreciated!!

Reply from Respond Healthcare
2nd March 2021

Thank you for your review, Shirley. I’m really pleased you find our service superb and our staff have been able to help.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Keith, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I always get a phone call from them every month and if there is any problems , like dr surgery not sending prescription through in time

I always get a phone call from them every month and if there is any problems , like dr surgery not sending prescription through in time

Diane, February 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Respond has been my supplier for 7 years (since I had my stoma surgery). They are local to me. They are the friendliest bunch of people , I know all my contacts by first name terms ! Only once my delivery has been late….and that was due to me….. but in all fairness they pulled out all the stops to get me my supplies, arranging a special courier, rushing my prescription through my GP.
I. Read more

Respond has been my supplier for 7 years (since I had my stoma surgery). They are local to me. They are the friendliest bunch of people , I know all my contacts by first name terms ! Only once my delivery has been late….and that was due to me….. but in all fairness they pulled out all the stops to get me my supplies, arranging a special courier, rushing my prescription through my GP.
I have had numerous cold calls from other suppliers but I would never change, why change when you have 100% support ?
The only 4* rating I have given them is for range of products, this is simply because in all honesty I don’t know what their full range is, but everything outside my normal script that I have ever asked for has been answered with a positive response and also further suggestions to help.

Reply from Respond Healthcare
2nd March 2021

Thank you for your review, Diane. It’s lovely to hear you know our staff by first name terms as we pride ourselves on our personal service. I’m also really glad we were able to pull out all of the stops when you needed a delivery urgently. In terms of the range of products, we are able to dispense all manufacturer’s products. We work very closely with Stoma Care Nurses who will be able to advise on the most suitable products for you. If something is not working for you, let us know the next time you speak to us and we can help.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Andrea, February 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth have supported me regarding my husband’s colostomy supplies for the last 2.5 years. Always helpful, deliveries always on time.

Fittleworth have supported me regarding my husband’s colostomy supplies for the last 2.5 years. Always helpful, deliveries always on time.

john, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been brilliant since the star7t can’t fault them in any way

Have been brilliant since the star7t can’t fault them in any way

Barbara, February 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service and always delivered with a smile

Excellent service and always delivered with a smile

Anne, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly regular contact from Bullens – always prompt reliable delivery too!

Friendly regular contact from Bullens – always prompt reliable delivery too!

Janine, February 2021

3.50 out of 5
Reliability
Communication
Product Range
Friendliness

I found them to be very lacking in knowledge

I found them to be very lacking in knowledge

Steve, February 2021

2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I had an issue with delivery and ran out of bags they couldn’t help so had to go through my GP

I had an issue with delivery and ran out of bags they couldn’t help so had to go through my GP

Philip, February 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Brilliant team friendly staff first class customer service and allways there to help plus very efficient delivery service

Brilliant team friendly staff first class customer service and allways there to help plus very efficient delivery service

Reply from Respond Healthcare
3rd February 2021

Thank you so much for your kind words, Philip. It’s really great to hear you find our customer service is first-class and the delivery service is very efficient. Thank you for your review.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Thomas, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful and friendly. Everything on time. Products first class

Always helpful and friendly. Everything on time. Products first class

Reply from Respond Healthcare
3rd February 2021

Thank you for your review, Thomas. It’s great to hear you receive everything on time, our products are first-class and our team are always helpful and friendly.

Regards

Garry, Customer Experience Manager - Respond Healthcare

P, January 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have found them to be reliable, friendly and they always deliver.

I have found them to be reliable, friendly and they always deliver.

Reply from Respond Healthcare
3rd February 2021

Thank you for your review, P. It's great to hear you find us friendly and reliable.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Mike, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Completely reliable.

Completely reliable.

Reply from Respond Healthcare
3rd February 2021

Thank you for your review, Mike. It means a lot to know you find us completely reliable.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Mary, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used #Respond Healthcare for many years, I think ever since they began . I had my operation 19 years ago and after the first few years I discovered I could have my needs delivered and have done so ever since. Respond have always done their very best to help me. Ica do nothin but praise them Thankyou to everyone who works there. Mary Watson.

I have used #Respond Healthcare for many years, I think ever since they began . I had my operation 19 years ago and after the first few years I discovered I could have my needs delivered and have done so ever since. Respond have always done their very best to help me. Ica do nothin but praise them Thankyou to everyone who works there. Mary Watson.

Reply from Respond Healthcare
3rd February 2021

Thank you for your review, Mary. It's wonderful to read about the praise you have for our service and that we have been of service to you for such a long time.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Anne, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

It is my first delivery, having only had th operation 7 weeks ago, so I was nevous as to whethe the replaements would arrive in time. I needn’t have worried. They arrived a week before I was expecting them and knowing what time they were due to arive meant that I could be in to receive the parcel. Very efficient, and I’m delighted

It is my first delivery, having only had th operation 7 weeks ago, so I was nevous as to whethe the replaements would arrive in time. I needn’t have worried. They arrived a week before I was expecting them and knowing what time they were due to arive meant that I could be in to receive the parcel. Very efficient, and I’m delighted

Reply from Respond Healthcare
3rd February 2021

Thank you for your review, Anne. I’m really pleased your received your delivery in good time and you received our notification to tell you when your delivery would arrive. If you need any further support or advice at any time, don’t hesitate to give us a call on 0800 220 300.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Roger, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My experience with Respond has been perfect in all instances, being on Colostomy UK’s Facebook site I promote respond constantly.
You will be pleased to know many feel the same. As is expected many people get issues with the company they use for deliveries usually
late or items missing and for people in our situation that can be very stressful.
So please keep up the good work and I will continue to recommend you on. Read more

My experience with Respond has been perfect in all instances, being on Colostomy UK’s Facebook site I promote respond constantly.
You will be pleased to know many feel the same. As is expected many people get issues with the company they use for deliveries usually
late or items missing and for people in our situation that can be very stressful.
So please keep up the good work and I will continue to recommend you on our site.

Reply from Respond Healthcare
5th February 2021

Thank you for your review, Roger. It’s great to read your comments and wonderful to know you our service has been perfect for you. Thanks so much for letting others know about us too. We always strive to offer the very best levels of service, advice and care that we can.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Lesley, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Absolutely brilliant service and staff!

Absolutely brilliant service and staff!

Reply from Respond Healthcare
5th February 2021

Thank you for your review, Lesley. I'm so pleased you find our staff and service brilliant. That's good to know.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Karen, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The service is quick and reliable. The staff are very knowledgable and friendly, happy to discuss new products and provide samples. I am extremely happy that I found Respond to be my supplier.

The service is quick and reliable. The staff are very knowledgable and friendly, happy to discuss new products and provide samples. I am extremely happy that I found Respond to be my supplier.

Reply from Respond Healthcare
28th January 2021

Thank you so much for your review and kind comments, Karen. It’s great to know you are extremely happy with our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

hairmyres, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

any time I call the girls at respond , they are quick , reliable so helpful and friendly. they have checked stuff out for me without keeping me on the line and get back to me if any problems. they contact us if a patient is having issues and highlight any problems to us speedily. In my experience they always go over and above to help .

any time I call the girls at respond , they are quick , reliable so helpful and friendly. they have checked stuff out for me without keeping me on the line and get back to me if any problems. they contact us if a patient is having issues and highlight any problems to us speedily. In my experience they always go over and above to help .

Reply from Respond Healthcare
5th February 2021

Thank you for your review, Hairmyres. Our team in Perth were thrilled with your comments and really pleased to know how much you appreciate our service to your team and your patients.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Richard, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service in all areas

Excellent service in all areas

Reply from Respond Healthcare
5th February 2021

Thank you for your review, Richard. It's lovely to know you find our service excellent in all areas.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Phil, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Firstly I was a customer with a different supply company when I first had the respond experience,
The company I was using made a delivery to myself on December the 23rd unfortunately it contained the wrong Stoma bags so I rang them up christmas eve when I opened the box to change my bag.
I was horrified to find that this was the case as I had previously told them how useless these particular bags. Read more

Firstly I was a customer with a different supply company when I first had the respond experience,
The company I was using made a delivery to myself on December the 23rd unfortunately it contained the wrong Stoma bags so I rang them up christmas eve when I opened the box to change my bag.
I was horrified to find that this was the case as I had previously told them how useless these particular bags were to myself.
I rang them to find they were closed but had an emergency number to call which I did but no reply.
By this time I was in a real panic so started looking for suppliers, Although I didn’t hold out much hope, I remembered a friend of mine telling me about the company he used (Respond) so I rang them to find a wonderful man (James) answered the phone wow from that second I knew help was at hand.
The fact that I was using another supplier at the time never even came into question it was how can WE HELP YOU right now today.
Well I spoke to my GP who said they would happily speak with Respond and issue an emergency prescription for me.
From that point James contacted the GP sorted the prescription out and rang me back to inform me that I would get my delivery that day. Yes Christmas eve apparently the warehouse manager lived not to far from my area and personally delivered to me that evening.
I can never thank James and the team enough for saving my Christmas and for going over and above the call of duty to make sure this was the case.
Of course Respond are now my supply company anyone who cares enough to do what this company did deserve a gold acolade and if I could give ten stars on feedback I would still want to give more as now I have a company I Know I can trust and who care about the individual user THANK YOU RESPOND in particular the (CARDIFF TEAM)

Reply from Respond Healthcare
5th February 2021

Thank you for your review, Phil. It was wonderful to read how we were able to help on Christmas Eve when you did not have the bags that you needed. We were more than happy to help. James and our Warehouse Manager were thrilled to read your review and we’re really glad you have decided to continue to use our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

John, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great to order from and deliver by DPD you get a time slot.

Great to order from and deliver by DPD you get a time slot.

Reply from Respond Healthcare
5th February 2021

Thank you for your review, John. It’s really good to know you find us great to order from and also appreciate the time slot.

Regards

Garry, Customer Experience Manager - Respond Healthcare

wendy, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Respond for many years and they have been fatastic My grandfather was give a stoa and the pouch was made of leather. He died aftr the operation Good job for new inventions

I have used Respond for many years and they have been fatastic My grandfather was give a stoa and the pouch was made of leather. He died aftr the operation Good job for new inventions

Sandra, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Respond and also the great delivery service have never let me down once in the time I have had a stoma. That is nearly 3 yrs now. Throughout the pandemic and also often bad weather , my orders arrive so quickly, and often seems a next day delivery service from reordering my goods, via My GP app.

Respond and also the great delivery service have never let me down once in the time I have had a stoma. That is nearly 3 yrs now. Throughout the pandemic and also often bad weather , my orders arrive so quickly, and often seems a next day delivery service from reordering my goods, via My GP app.

Colin, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

From the first day of needing stoma care respond have been fantastic, always easy to talk to and order on the phone followed by a quick courteous delivery.I will take this opportunity to thank you for quality of service you have given me and hopefully continue for years to come.

From the first day of needing stoma care respond have been fantastic, always easy to talk to and order on the phone followed by a quick courteous delivery.I will take this opportunity to thank you for quality of service you have given me and hopefully continue for years to come.

Sally, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been a patient for 7 years now and have always spoken to me with warmth and friendliness and respect. Their courier is reliable and efficient and most months my order comes the very next day, with no trouble.

Have been a patient for 7 years now and have always spoken to me with warmth and friendliness and respect. Their courier is reliable and efficient and most months my order comes the very next day, with no trouble.

Keith, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

No problems with Fittleworth just my surgery not sending the prescription out on time

No problems with Fittleworth just my surgery not sending the prescription out on time

Mo, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always friendly and very helpful. It did take them some time to get the online ordering up and running but works well now and they seem to review it regularly.

Always friendly and very helpful. It did take them some time to get the online ordering up and running but works well now and they seem to review it regularly.

Tracey, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Get call once a month to see what supplies I need then they do the rest and always delivered by end of same week

Get call once a month to see what supplies I need then they do the rest and always delivered by end of same week

Lee, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service, always phone up for order when they say they will, and deliveries on time

Excellent service, always phone up for order when they say they will, and deliveries on time

Brian, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great company one of the best I have dealt with. I highly recommend them

Great company one of the best I have dealt with. I highly recommend them

Mirasol, January 2021

1.00 out of 5
Reliability
Communication
Product Range
Friendliness

So reliable,staff so friendy,orders come on time when you need it

So reliable,staff so friendy,orders come on time when you need it

Peter, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve been with charter nearly 6 years & I have no complaints at all.

I’ve been with charter nearly 6 years & I have no complaints at all.

Olivia, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Used them for years a d always found them brilliant .

Used them for years a d always found them brilliant .

Michael, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Absolutely fantastic service. Been with them about 15 years now and they have never let me down

Absolutely fantastic service. Been with them about 15 years now and they have never let me down

Sheila, January 2021

3.50 out of 5
Reliability
Communication
Product Range
Friendliness

Been using frittleworth for 4 years they take al.ist two weeks to deliver my prescription only just got my measurements right after numerous oho e calls a d sending back beca6not been pre-cut or not cut at all I have rheumatoid arthritis so it gets difficult for me to cut my pouches so need to have them cut

Been using frittleworth for 4 years they take al.ist two weeks to deliver my prescription only just got my measurements right after numerous oho e calls a d sending back beca6not been pre-cut or not cut at all I have rheumatoid arthritis so it gets difficult for me to cut my pouches so need to have them cut

Chris, January 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly service. Check up on a regular basis to see if you require an order which acts as a reminder to order

Friendly service. Check up on a regular basis to see if you require an order which acts as a reminder to order

Monica, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Had my stomach since July 2019 and Ainsworth have never let me down delivering always within 2 days. A lovely and very polite delivery lad who always has a smile. No better service!

Had my stomach since July 2019 and Ainsworth have never let me down delivering always within 2 days. A lovely and very polite delivery lad who always has a smile. No better service!

Rob, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

In four years my monthly order has been correct and on time every month. They have instructions where to leave if I’m at work and it’s always been left there.
I get a reminder text every month and ring up. Never been on hold longer than two mins and that’s not often.
Can’t fault the friendliness of call takers one bit either.
I certainly won’t be changing suppliers for pouches and bags. Top marks.

In four years my monthly order has been correct and on time every month. They have instructions where to leave if I’m at work and it’s always been left there.
I get a reminder text every month and ring up. Never been on hold longer than two mins and that’s not often.
Can’t fault the friendliness of call takers one bit either.
I certainly won’t be changing suppliers for pouches and bags. Top marks.

Maureen, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Salts staff are wonderful, always polite, professional and also really caring, asking how you are and if there is anything that they can do, the delivery is always good as are the products, great team.

Salts staff are wonderful, always polite, professional and also really caring, asking how you are and if there is anything that they can do, the delivery is always good as are the products, great team.

Claire, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never had a problem with this company , always prompt and friendly

Never had a problem with this company , always prompt and friendly

Sandra, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

First class dealings with coloplast charter. Online ordering simple. Very friendly helpful staff at the end of the phone should you need to speak to someone. Order delivery fast and tracked .
100% happy with urostomy bags never had any leaks in 17 months of using there products.

First class dealings with coloplast charter. Online ordering simple. Very friendly helpful staff at the end of the phone should you need to speak to someone. Order delivery fast and tracked .
100% happy with urostomy bags never had any leaks in 17 months of using there products.

Sammy, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Laura rings every month. Lovely lady. Never have had any problems

Laura rings every month. Lovely lady. Never have had any problems

Bill, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been using Coloplast since I had Bowel surgery in September. Also they supply my catheter supplies. All there staff are friendly, helpful and knowledgeable. They deliver quickly once prescription has been issued. Their website offers good sound advice in an easily understood format

Have been using Coloplast since I had Bowel surgery in September. Also they supply my catheter supplies. All there staff are friendly, helpful and knowledgeable. They deliver quickly once prescription has been issued. Their website offers good sound advice in an easily understood format

Patricia, January 2021

5.00 out of 5
Reliability
Communication