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Jack, May 2021
Respond has messed up my order and delivered late on so many occasions that I’m now moving to another provider, not reliable at all.
Respond has messed up my order and delivered late on so many occasions that I’m now moving to another provider, not reliable at all.
ShareDavid, May 2021
I have had to ring Amcare on a few occasions, always the reception I received on the other end of the phone was kind and helpful, and have solved the problem that had raised as soon as possible.
I have had to ring Amcare on a few occasions, always the reception I received on the other end of the phone was kind and helpful, and have solved the problem that had raised as soon as possible.
TERESA, May 2021
Friendly and helpful staff make ordering so easy. Delivery is quick and reliable. Customer services are always ready to help with any queries.
Friendly and helpful staff make ordering so easy. Delivery is quick and reliable. Customer services are always ready to help with any queries.
Charlie, May 2021
Friendly, helpful & caring. Always a pleasant experience regarding a subject that can be difficult & delicate, Thank you
Friendly, helpful & caring. Always a pleasant experience regarding a subject that can be difficult & delicate, Thank you
sue, May 2021
i came into the stoma world totally through a near death experience. i came out of hospital so confused but so grateful to still be alive. i started speaking to the respond team not having a clue what i was talking about, what on earth anything was and what i was supposed to do. over the last two years i must have driven you to the point of wanting me to disappear.i wished i could. Read more
i came into the stoma world totally through a near death experience. i came out of hospital so confused but so grateful to still be alive. i started speaking to the respond team not having a clue what i was talking about, what on earth anything was and what i was supposed to do. over the last two years i must have driven you to the point of wanting me to disappear.i wished i could too. i developed post traumatic stress disorder to add to my previous list of mental issues. you have all been incredible. i've been upset, muddled you up, fought my doctors to get anything so many times and every time, i have spoken to a lovely friendly person with a saintly attitude. i think given the other way round , i would have had many furious moments. thank you for sticking with me, thank you for listening to the rants of a totally upset human being. i think you are superb and yes, i would certainly tell other people, youre great. sue fitton.
Susan, May 2021
The staff are all very friendly and knowledgeable about the products available. They are also ver6 helpful with any problems I may be having. My monthly delivery arrives quickly and timely.
The staff are all very friendly and knowledgeable about the products available. They are also ver6 helpful with any problems I may be having. My monthly delivery arrives quickly and timely.
FRANK, May 2021
I have been with Respond for over 10 yrs now and have been very impressed with thye service they provide. The lower rate for product range is not the fault of respond but the suppliers of products they distribute.
I have been with Respond for over 10 yrs now and have been very impressed with thye service they provide. The lower rate for product range is not the fault of respond but the suppliers of products they distribute.
Hilary, April 2021
Excellent service. Any problems sorted with a single phone call
Excellent service. Any problems sorted with a single phone call
Sam, April 2021
Can't fault the system, always get my monthly phone call and delivery only a few days later. Well packaged and good amount of supplies. Can add and minus anything on my monthly order with no problems at all, thank you so much x
Can't fault the system, always get my monthly phone call and delivery only a few days later. Well packaged and good amount of supplies. Can add and minus anything on my monthly order with no problems at all, thank you so much x
Jane, April 2021
Respond are completely reliable and if you do contact them about a problem with your order ( which in my case has usually been the fault of my Doctor's surgery) they have sorted it out a.s.a.p.
Respond are completely reliable and if you do contact them about a problem with your order ( which in my case has usually been the fault of my Doctor's surgery) they have sorted it out a.s.a.p.
Carol, April 2021
Never met a friendlier company, always time for a chat or advice requiring my 7 year olds health. Doesn't matter who you get on the phone they are all the same, absolutely fantastic products , never had a problem and nothing is too much trouble. Super fast delivery. Can't rate Respond enough.
Never met a friendlier company, always time for a chat or advice requiring my 7 year olds health. Doesn't matter who you get on the phone they are all the same, absolutely fantastic products , never had a problem and nothing is too much trouble. Super fast delivery. Can't rate Respond enough.
Ken, April 2021
Friendly and totally reliable.
Friendly and totally reliable.
Mel, April 2021
I get no replies to emails. But speaking direct to the local office at Ferndown always produces results. They are so helpful
I get no replies to emails. But speaking direct to the local office at Ferndown always produces results. They are so helpful
Gemma, April 2021
Super helpful . Very friendly staff and nothing is too much trouble.
Super helpful . Very friendly staff and nothing is too much trouble.
Amir, April 2021
Always polite you give your name and they know who are and you get your order personally speaking they are always excellent
Always polite you give your name and they know who are and you get your order personally speaking they are always excellent
Nick, April 2021
I have used RESPOND for many years and have always found them extremely efficient and helpful. On occasions when an urgent delivery has been required they have always done everything possible to ensure it was received. The personnel are always friendly and cheerful, which is often not the case with so many Organisations these days! I would recommend them to anyone requiring an excellent Stoma product service.
I have used RESPOND for many years and have always found them extremely efficient and helpful. On occasions when an urgent delivery has been required they have always done everything possible to ensure it was received. The personnel are always friendly and cheerful, which is often not the case with so many Organisations these days! I would recommend them to anyone requiring an excellent Stoma product service.
Linda, April 2021
Call centre staff always upbeat. Very helpful and considerate and always ask if there is anything else that you ne. Delivery system is excellent - well done.
Call centre staff always upbeat. Very helpful and considerate and always ask if there is anything else that you ne. Delivery system is excellent - well done.
RACHEL, April 2021
Professional very friendly staff , reliable delivery service
Professional very friendly staff , reliable delivery service
Robert, April 2021
Have found Amcare to be attentive & friendly. There are also a great range of products.Glad I found them.
Have found Amcare to be attentive & friendly. There are also a great range of products.Glad I found them.
Ross, April 2021
The staff on the phone are always friendly and helpful and my orders always arrive quickly.
The staff on the phone are always friendly and helpful and my orders always arrive quickly.
Morag, April 2021
Avery reliable friendly service customer care is excellent.
Avery reliable friendly service customer care is excellent.
Christina, April 2021
Never have any problem, even when the supplier has to arrange urgent delivery
Never have any problem, even when the supplier has to arrange urgent delivery
Jeffrey, April 2021
Iv used your company for the last 10 years, I can’t recommend you high enough, The service is wonderful, and the equipment is the very top the of any other equipment
Iv used your company for the last 10 years, I can’t recommend you high enough, The service is wonderful, and the equipment is the very top the of any other equipment
Chris, April 2021
Very friendly and knowledgeable phone staff , excellent reliable delivery service and top range of the best products. What more do you need ?
Very friendly and knowledgeable phone staff , excellent reliable delivery service and top range of the best products. What more do you need ?
Keith, April 2021
Would have given five stars all round except that DPD let's them down when delivering to our area! Leaving a wrong location (we are very rural and the next house along can be far away no like in town!)
Would have given five stars all round except that DPD let's them down when delivering to our area! Leaving a wrong location (we are very rural and the next house along can be far away no like in town!)
Martyn, April 2021
Staff are always great and resolve any delays and other issues straight away.
Staff are always great and resolve any delays and other issues straight away.
Sandra, April 2021
100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?
100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?
Margaret, April 2021
Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly
Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly
Peter, April 2021
very professional service, they call me once a month to remind me to place my prescription order. very helpful indeed. could not ask for a better services. I once ran out of bags as my prescription wasn't received by my GP surgery. Bullen sent a driver out from Leeds to North London with a box of bags tie me over for the bank holiday week. Real person service.
very professional service, they call me once a month to remind me to place my prescription order. very helpful indeed. could not ask for a better services. I once ran out of bags as my prescription wasn't received by my GP surgery. Bullen sent a driver out from Leeds to North London with a box of bags tie me over for the bank holiday week. Real person service.
Catherin, April 2021
Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.
Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.
Gail, April 2021
Staff are friendly and helpful. Orders always come quickly. Can not fault anything.
Staff are friendly and helpful. Orders always come quickly. Can not fault anything.
Sioban, April 2021
I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.
I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.
Leica, April 2021
The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.
The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.
Barry, April 2021
Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.
Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.
Margaret, April 2021
In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company
In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company
Derrick, April 2021
During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.
During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.
Michael, April 2021
I have received over 20 years of excellent service with high quality products
I have received over 20 years of excellent service with high quality products
Safia, April 2021
Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!
Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!
Jason, April 2021
Really helpful staff oh phone professional a no d reliable Products
Really helpful staff oh phone professional a no d reliable Products
Peter, March 2021
You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅
You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅
Anne, March 2021
I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.
I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.
Diana, March 2021
For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.
For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.
Alan, March 2021
I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.
I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.
Lynn, March 2021
I have used Amcare for 4 years and never had any problems. Always get my order on time
I have used Amcare for 4 years and never had any problems. Always get my order on time
Yola, March 2021
I found dealing with the staff always very reassuring and very comfortable
I found dealing with the staff always very reassuring and very comfortable
Gary, March 2021
Excellent company, very friendly staff. I love the fact they are independent and impartial and can supply all products!
Excellent company, very friendly staff. I love the fact they are independent and impartial and can supply all products!
Robert, March 2021
I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.
I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.
Thomas, March 2021
Very reliable company that I've used for years
Very reliable company that I've used for years
Pauline, March 2021
With only one exception i 24 month the service has been Excellent strong on care and friendliness My Ostomy supplies have been delivered with 4/7 days as a norm. Even during th ePandemic with staff working from home. Today was Mandy on other occasions its been Sandra or James.all staff have been friendly and professional
With only one exception i 24 month the service has been Excellent strong on care and friendliness My Ostomy supplies have been delivered with 4/7 days as a norm. Even during th ePandemic with staff working from home. Today was Mandy on other occasions its been Sandra or James.all staff have been friendly and professional
John, March 2021
I have only had my stoma 17 months. From day one during a very frightening bewildering change of life respond Larne northern ireland have been there for me not only practically with products and advice but mentally supportive including friendship phonecards during lockdown which were invaluable the staff go beyond the call of duty. Thankyou.
I have only had my stoma 17 months. From day one during a very frightening bewildering change of life respond Larne northern ireland have been there for me not only practically with products and advice but mentally supportive including friendship phonecards during lockdown which were invaluable the staff go beyond the call of duty. Thankyou.
Paul, March 2021
Always friendly and very helpful
Always friendly and very helpful
MICHAEL, March 2021
i have been with amcare after leaving hospital over 5 years ago and i find the staff professional, polite and always checking on how things are going. they always keep you up to date on new products that could help you, and i have no problem with deliveries. satisfaction 10/10
i have been with amcare after leaving hospital over 5 years ago and i find the staff professional, polite and always checking on how things are going. they always keep you up to date on new products that could help you, and i have no problem with deliveries. satisfaction 10/10
Diana, March 2021
Telephone staff always very polite, friendly and obliging. Deliveries come through very quickly and an all round excellent service.
Telephone staff always very polite, friendly and obliging. Deliveries come through very quickly and an all round excellent service.
Julie, March 2021
Only communication is when I email to request supplies
Only communication is when I email to request supplies
Susan, March 2021
Find the girls very helpful and very pleasant.
Find the girls very helpful and very pleasant.
Jillian, March 2021
This has been all new to my husband amcare have been so helpful with advice and made ordering appliances easy to order very friendly and efficient thankyou
This has been all new to my husband amcare have been so helpful with advice and made ordering appliances easy to order very friendly and efficient thankyou
Peter, March 2021
Service above and beyond. My TWOC hospital clinic had insufficient catheter supplies to keep me going until my first Amcare registration planned delivery. On my very first call, they made a special courier delivery after contacting my GP to confirm who I was. This was during bad snow when letters and deliveries were being disrupted. I was sure I was going to end up back in A&E with a fixed catheter again due to poor. Read more
Service above and beyond. My TWOC hospital clinic had insufficient catheter supplies to keep me going until my first Amcare registration planned delivery. On my very first call, they made a special courier delivery after contacting my GP to confirm who I was. This was during bad snow when letters and deliveries were being disrupted. I was sure I was going to end up back in A&E with a fixed catheter again due to poor weather poor nhs supply. AMCARE to the rescue. I would highly recommend them.
John, March 2021
The company consistently provides an empathetic service and in my instance go the extra mile to ensure my prescription requests are correct. All customer service personnel are extremely professional and pleasant in their telephone manner.
The company consistently provides an empathetic service and in my instance go the extra mile to ensure my prescription requests are correct. All customer service personnel are extremely professional and pleasant in their telephone manner.
Barry, March 2021
I have used Respond for many years. They are on the Ball. They deliver on time and l get everything l have ordered. I also get a phone call occasionally ‘hello are you well do you need anything’ that’s worth a lot to knowing they care and their reps are just so nice. I deal with Zaira and couldn’t wish for anyone else she is so caring. I would like to say Thank You Respond.. Read more
I have used Respond for many years. They are on the Ball. They deliver on time and l get everything l have ordered. I also get a phone call occasionally ‘hello are you well do you need anything’ that’s worth a lot to knowing they care and their reps are just so nice. I deal with Zaira and couldn’t wish for anyone else she is so caring. I would like to say Thank You Respond. Best wishes Barry 176
Margaret, March 2021
Used fittleworth for around 27years and have never had problems with them they were always helpful and friendly on the phone with me.
Used fittleworth for around 27years and have never had problems with them they were always helpful and friendly on the phone with me.
Jeannie, March 2021
Cannot fault respond at all. Door to door delivery is great and there is always someone at the end of the phone should you have a problem. Everyone at Respond is helpful kind and knowlegeable.
Cannot fault respond at all. Door to door delivery is great and there is always someone at the end of the phone should you have a problem. Everyone at Respond is helpful kind and knowlegeable.
Catherine, February 2021
Bullen are a very reliable company, very helpful, polite, always asking if there is more ghat they can fo for you. I have been with them a long time, and would not entertain going anywhere else. Thank you.
Bullen are a very reliable company, very helpful, polite, always asking if there is more ghat they can fo for you. I have been with them a long time, and would not entertain going anywhere else. Thank you.
Susan, February 2021
I have been using Respond since I had my stoma almost 2 years ago and have never had any problems, I have to order via the local hospital so don’t have a lot of direct contact but when I have they have been very friendly and helpful
I have been using Respond since I had my stoma almost 2 years ago and have never had any problems, I have to order via the local hospital so don’t have a lot of direct contact but when I have they have been very friendly and helpful
Shirley, February 2021
After my huge disappointment and frustration in 2 previous well known delivery companies I am over the moon with the superb Respond Healthcare service. I can’t recommended them highly enough. I came to this review site for the very first time and could see they were named as No 1 and they are truly Number One!!
Thank you so much Respond, you are very much appreciated!!
After my huge disappointment and frustration in 2 previous well known delivery companies I am over the moon with the superb Respond Healthcare service. I can’t recommended them highly enough. I came to this review site for the very first time and could see they were named as No 1 and they are truly Number One!!
Thank you so much Respond, you are very much appreciated!!
Keith, February 2021
I always get a phone call from them every month and if there is any problems , like dr surgery not sending prescription through in time
I always get a phone call from them every month and if there is any problems , like dr surgery not sending prescription through in time
Diane, February 2021
Respond has been my supplier for 7 years (since I had my stoma surgery). They are local to me. They are the friendliest bunch of people , I know all my contacts by first name terms ! Only once my delivery has been late….and that was due to me….. but in all fairness they pulled out all the stops to get me my supplies, arranging a special courier, rushing my prescription through my GP.
I. Read more
Respond has been my supplier for 7 years (since I had my stoma surgery). They are local to me. They are the friendliest bunch of people , I know all my contacts by first name terms ! Only once my delivery has been late….and that was due to me….. but in all fairness they pulled out all the stops to get me my supplies, arranging a special courier, rushing my prescription through my GP.
I have had numerous cold calls from other suppliers but I would never change, why change when you have 100% support ?
The only 4* rating I have given them is for range of products, this is simply because in all honesty I don’t know what their full range is, but everything outside my normal script that I have ever asked for has been answered with a positive response and also further suggestions to help.
Andrea, February 2021
Fittleworth have supported me regarding my husband’s colostomy supplies for the last 2.5 years. Always helpful, deliveries always on time.
Fittleworth have supported me regarding my husband’s colostomy supplies for the last 2.5 years. Always helpful, deliveries always on time.
Anne, February 2021