Report Review

  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

Find A Provider By Searching Below

Or Read The Latest Reviews Below

Filter Reviews

Provider
Reply From Provider
Overall Rating
Time Frame

Jack, May 2021

3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Respond has messed up my order and delivered late on so many occasions that I’m now moving to another provider, not reliable at all.

Respond has messed up my order and delivered late on so many occasions that I’m now moving to another provider, not reliable at all.

David, May 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have had to ring Amcare on a few occasions, always the reception I received on the other end of the phone was kind and helpful, and have solved the problem that had raised as soon as possible.

I have had to ring Amcare on a few occasions, always the reception I received on the other end of the phone was kind and helpful, and have solved the problem that had raised as soon as possible.

Reply from AmcareTM Group
11th May 2021

Hi David, thanks for letting us know about your experience. We're happy to hear that you have found the team kind and helpful and that they have been able to deal promptly with any problems you've encountered. We always aim for 5-star service so if you would like to share any further feedback with us, we would be delighted to hear from you and would invite you to call us on 0800 88 50 50, so we can help to rectify any issues you may have had previously.

Regards

Sally, Customer Experience Team - AmcareTM Group

TERESA, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly and helpful staff make ordering so easy. Delivery is quick and reliable. Customer services are always ready to help with any queries.

Friendly and helpful staff make ordering so easy. Delivery is quick and reliable. Customer services are always ready to help with any queries.

Reply from AmcareTM Group
11th May 2021

Hi Teresa, thanks for letting us know that you're happy with our service and that you find the team friendly and helpful, we appreciate you taking the time to leave us your comments. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Charlie, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly, helpful & caring. Always a pleasant experience regarding a subject that can be difficult & delicate, Thank you

Friendly, helpful & caring. Always a pleasant experience regarding a subject that can be difficult & delicate, Thank you

Reply from AmcareTM Group
11th May 2021

Hi Charlie, thank you for taking the time to leave us your review. We're delighted to read your comments and happy to know you find the team friendly, helpful and caring. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

sue, May 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

i came into the stoma world totally through a near death experience. i came out of hospital so confused but so grateful to still be alive. i started speaking to the respond team not having a clue what i was talking about, what on earth anything was and what i was supposed to do. over the last two years i must have driven you to the point of wanting me to disappear.i wished i could. Read more

i came into the stoma world totally through a near death experience. i came out of hospital so confused but so grateful to still be alive. i started speaking to the respond team not having a clue what i was talking about, what on earth anything was and what i was supposed to do. over the last two years i must have driven you to the point of wanting me to disappear.i wished i could too. i developed post traumatic stress disorder to add to my previous list of mental issues. you have all been incredible. i've been upset, muddled you up, fought my doctors to get anything so many times and every time, i have spoken to a lovely friendly person with a saintly attitude. i think given the other way round , i would have had many furious moments. thank you for sticking with me, thank you for listening to the rants of a totally upset human being. i think you are superb and yes, i would certainly tell other people, youre great. sue fitton.

Susan, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff are all very friendly and knowledgeable about the products available. They are also ver6 helpful with any problems I may be having. My monthly delivery arrives quickly and timely.

The staff are all very friendly and knowledgeable about the products available. They are also ver6 helpful with any problems I may be having. My monthly delivery arrives quickly and timely.

FRANK, May 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Respond for over 10 yrs now and have been very impressed with thye service they provide. The lower rate for product range is not the fault of respond but the suppliers of products they distribute.

I have been with Respond for over 10 yrs now and have been very impressed with thye service they provide. The lower rate for product range is not the fault of respond but the suppliers of products they distribute.

Hilary, April 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service. Any problems sorted with a single phone call

Excellent service. Any problems sorted with a single phone call

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Hilary. It's great to know you find our service excellent.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Sam, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Can't fault the system, always get my monthly phone call and delivery only a few days later. Well packaged and good amount of supplies. Can add and minus anything on my monthly order with no problems at all, thank you so much x

Can't fault the system, always get my monthly phone call and delivery only a few days later. Well packaged and good amount of supplies. Can add and minus anything on my monthly order with no problems at all, thank you so much x

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Sam. Great to read your lovely comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Jane, April 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Respond are completely reliable and if you do contact them about a problem with your order ( which in my case has usually been the fault of my Doctor's surgery) they have sorted it out a.s.a.p.

Respond are completely reliable and if you do contact them about a problem with your order ( which in my case has usually been the fault of my Doctor's surgery) they have sorted it out a.s.a.p.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Jane. It's great to know you find our service reliable.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Carol, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never met a friendlier company, always time for a chat or advice requiring my 7 year olds health. Doesn't matter who you get on the phone they are all the same, absolutely fantastic products , never had a problem and nothing is too much trouble. Super fast delivery. Can't rate Respond enough.

Never met a friendlier company, always time for a chat or advice requiring my 7 year olds health. Doesn't matter who you get on the phone they are all the same, absolutely fantastic products , never had a problem and nothing is too much trouble. Super fast delivery. Can't rate Respond enough.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Carol. It's great to read your lovely comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Ken, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly and totally reliable.

Friendly and totally reliable.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Ken. It's lovely to know you find our service friendly and totally reliable.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Mel, April 2021

3.25 out of 5
Reliability
Communication
Product Range
Friendliness

I get no replies to emails. But speaking direct to the local office at Ferndown always produces results. They are so helpful

I get no replies to emails. But speaking direct to the local office at Ferndown always produces results. They are so helpful

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Mel. It's great to know you find our staff helpful when speaking with them. It concerns me that you get no replies to your emails. Could I ask you to get in touch with me on 0800 220 300 and I will look into this for you?

Regards

Garry, Customer Experience Manager - Respond Healthcare

Gemma, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Super helpful . Very friendly staff and nothing is too much trouble.

Super helpful . Very friendly staff and nothing is too much trouble.

Reply from Respond Healthcare
30th April 2021

Thank you for your review Gemma. It's great hear you find our staff very friendly and super helpful.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Amir, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always polite you give your name and they know who are and you get your order personally speaking they are always excellent

Always polite you give your name and they know who are and you get your order personally speaking they are always excellent

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Amir. It's great to read your lovely comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Nick, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used RESPOND for many years and have always found them extremely efficient and helpful. On occasions when an urgent delivery has been required they have always done everything possible to ensure it was received. The personnel are always friendly and cheerful, which is often not the case with so many Organisations these days! I would recommend them to anyone requiring an excellent Stoma product service.

I have used RESPOND for many years and have always found them extremely efficient and helpful. On occasions when an urgent delivery has been required they have always done everything possible to ensure it was received. The personnel are always friendly and cheerful, which is often not the case with so many Organisations these days! I would recommend them to anyone requiring an excellent Stoma product service.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Nick. It's great to know you would recommend our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Linda, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Call centre staff always upbeat. Very helpful and considerate and always ask if there is anything else that you ne. Delivery system is excellent - well done.

Call centre staff always upbeat. Very helpful and considerate and always ask if there is anything else that you ne. Delivery system is excellent - well done.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Linda. It's great to read your lovely comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

RACHEL, April 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Professional very friendly staff , reliable delivery service

Professional very friendly staff , reliable delivery service

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Rachel. It's lovely to know you find our service professional, friendly and reliable.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Robert, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have found Amcare to be attentive & friendly. There are also a great range of products.Glad I found them.

Have found Amcare to be attentive & friendly. There are also a great range of products.Glad I found them.

Reply from AmcareTM Group
11th May 2021

Hi Robert, thanks for leaving us your lovely review. We are so pleased to hear that you find the team attentive and friendly and that you're happy with the range of products on offer. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Ross, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff on the phone are always friendly and helpful and my orders always arrive quickly.

The staff on the phone are always friendly and helpful and my orders always arrive quickly.

Reply from AmcareTM Group
11th May 2021

Hi Ross, thanks for leaving us a great review. We are delighted to hear that you find the team so helpful and friendly and that your orders always arrive promptly. Thank you for taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Morag, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Avery reliable friendly service customer care is excellent.

Avery reliable friendly service customer care is excellent.

Reply from AmcareTM Group
11th May 2021

Hi Morag, thanks for leaving us a five-star review, we really appreciate you taking the time to let us know about your experience. We are so happy to hear that you have received excellent customer care and will be sure to pass your feedback on to our team. If you need anything else, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Christina, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never have any problem, even when the supplier has to arrange urgent delivery

Never have any problem, even when the supplier has to arrange urgent delivery

Reply from AmcareTM Group
11th May 2021

Hi Christina, thanks for leaving us your positive review. We're happy to hear that you have had a great experience with your deliveries and really pleased to know we have been able to support you with urgent orders. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jeffrey, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Iv used your company for the last 10 years, I can’t recommend you high enough, The service is wonderful, and the equipment is the very top the of any other equipment

Iv used your company for the last 10 years, I can’t recommend you high enough, The service is wonderful, and the equipment is the very top the of any other equipment

Reply from AmcareTM Group
11th May 2021

Hi Jeffrey, thanks for taking the time to leave us a review. We're so pleased to hear that you're happy with the service and the products you're receiving. Thank you for your continued loyalty and for giving us the opportunity to support you. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Chris, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very friendly and knowledgeable phone staff , excellent reliable delivery service and top range of the best products. What more do you need ?

Very friendly and knowledgeable phone staff , excellent reliable delivery service and top range of the best products. What more do you need ?

Reply from AmcareTM Group
11th May 2021

Hi Chris, thank you for such a lovely review. We are delighted to hear that you're happy with both the service and products you're receiving and will be sure to pass your comments on to our team. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Keith, April 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Would have given five stars all round except that DPD let's them down when delivering to our area! Leaving a wrong location (we are very rural and the next house along can be far away no like in town!)

Would have given five stars all round except that DPD let's them down when delivering to our area! Leaving a wrong location (we are very rural and the next house along can be far away no like in town!)

Reply from AmcareTM Group
11th May 2021

Hi Keith, thanks for letting us know about your experience. We are really sorry to hear that you've had issues with DPD delivering products to your home. We want to try and help get this resolved as quickly as possible so would ask if you can please contact us on 0800 88 50 50 to discuss further and we will do our best to find a solution. Thanks for bringing this to our attention.

Regards

Sally, Customer Experience Team - AmcareTM Group

Martyn, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are always great and resolve any delays and other issues straight away.

Staff are always great and resolve any delays and other issues straight away.

Reply from AmcareTM Group
26th April 2021

Hi Martyn, thanks for leaving us your review. We're glad to hear that you are happy with our service and to know that any delays or issues are dealt with as a matter of priority. If we can help any further, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Sandra, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?

100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?

Reply from AmcareTM Group
12th April 2021

Hi Sandra, thanks for letting us know that you're happy with our service, we really appreciate you taking the time to leave us your comments. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Margaret, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly

Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly

Reply from AmcareTM Group
12th April 2021

Hi Margaret, we're pleased to hear that your experience with our staff and service is positive, and appreciate you taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

very professional service, they call me once a month to remind me to place my prescription order. very helpful indeed. could not ask for a better services. I once ran out of bags as my prescription wasn't received by my GP surgery. Bullen sent a driver out from Leeds to North London with a box of bags tie me over for the bank holiday week. Real person service.

very professional service, they call me once a month to remind me to place my prescription order. very helpful indeed. could not ask for a better services. I once ran out of bags as my prescription wasn't received by my GP surgery. Bullen sent a driver out from Leeds to North London with a box of bags tie me over for the bank holiday week. Real person service.

Catherin, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.

Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.

Reply from AmcareTM Group
12th April 2021

Hi Catherin, thank you for your review, we're delighted to hear that you are happy with our service and our team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Gail, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are friendly and helpful. Orders always come quickly. Can not fault anything.

Staff are friendly and helpful. Orders always come quickly. Can not fault anything.

Reply from AmcareTM Group
12th April 2021

Hi Gail, thank you for leaving us a positive review. We're delighted to hear you find the team friendly and helpful. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Julie, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Reliable and friendly service and staff.

Reliable and friendly service and staff.

Sioban, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.

I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.

Reply from AmcareTM Group
12th April 2021

Hi Sioban, we're thrilled to hear that you feel we provide you with the complete package and will be sure to pass your feedback on to the team. Thank you for taking the time to leave us such a positive review. If we can help any further, please don’t hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Leica, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.

The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.

Reply from AmcareTM Group
12th April 2021

Hi Leica, thanks for leaving us such a wonderful review. We really appreciate you taking the time to give us your feedback and we will be sure to share this with the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Barry, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.

Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.

Reply from AmcareTM Group
12th April 2021

Hi Barry, thank you for your lovely words, we really appreciate you leaving us your feedback. We're delighted to hear you're happy with the service you're receiving and if there is anything else we can help you with, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Margaret, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company

In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company

Reply from AmcareTM Group
12th April 2021

Hi Margaret, thank you for your wonderful review. We are thrilled to hear that you are happy with the service you've received over the past 28 years and we look forward to supporting you for many years to come. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Derrick, April 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.

During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.

Reply from AmcareTM Group
12th April 2021

Hi Derrick, thank you so much for taking the time to leave us your feedback. We're happy to hear that we have been able to provide you with a prompt and friendly service over the past 35 years and we thank you for your continued loyalty. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Michael, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have received over 20 years of excellent service with high quality products

I have received over 20 years of excellent service with high quality products

Reply from AmcareTM Group
12th April 2021

Hi Michael, we're delighted to hear that you are happy with the service and products you have received from us over the past 20 years and thank you for leaving us such a positive review. If we can help any further, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Safia, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!

Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!

Reply from AmcareTM Group
12th April 2021

Hi Safia, we're delighted to hear about your positive experience with our customer service team and will be sure to pass your feedback on. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jason, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Really helpful staff oh phone professional a no d reliable Products

Really helpful staff oh phone professional a no d reliable Products

Reply from AmcareTM Group
12th April 2021

Hi Jason, thank you for taking the time to leave us a positive review. We really appreciate you leaving us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅

You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅

Reply from AmcareTM Group
12th April 2021

Hi Peter, thank you so much for leaving us such a wonderful review. We are delighted to hear that you are happy with the service you're receiving and we really appreciate you taking the time to leave us your comments. We will be sure to pass on your feedback to the team and look forward to speaking to you again soon. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Anne, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.

I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.

Reply from AmcareTM Group
12th April 2021

Hi Anne, thank you for taking the time to leave us your review. We're delighted to read your comments and happy to know you find the team helpful, friendly and polite. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Diana, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.

For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.

Reply from AmcareTM Group
12th April 2021

Hi Diana, we are thrilled to hear about your positive experiences and happy to know that we have been able to support you through this difficult time. Thank you so much for leaving us your feedback, we will be sure to pass this on to the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Alan, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.

I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.

Reply from AmcareTM Group
12th April 2021

Hi Alan, thank you so much for leaving us your feedback. We're pleased to hear that we were able to resolve the issues you encountered and thank you for giving us the opportunity to sort them out for you. We always endeavour to find solutions as quickly as possible so we're happy to hear we were up to standard. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Lynn, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Amcare for 4 years and never had any problems. Always get my order on time

I have used Amcare for 4 years and never had any problems. Always get my order on time

Reply from AmcareTM Group
12th April 2021

Hi Lynn, thanks for leaving us a great review. We are really happy to hear that you have no problems with the service provided and thank you for taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Yola, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I found dealing with the staff always very reassuring and very comfortable

I found dealing with the staff always very reassuring and very comfortable

Reply from AmcareTM Group
12th April 2021

Hi Yola, thanks for taking the time to leave us a 5 star review and letting us know you're happy with the service provided. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Gary, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent company, very friendly staff. I love the fact they are independent and impartial and can supply all products!

Excellent company, very friendly staff. I love the fact they are independent and impartial and can supply all products!

Robert, March 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.

I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.

Reply from AmcareTM Group
12th April 2021

Hi Robert, we really appreciate your feedback, thanks for taking the time to leave us your review. We're delighted to hear that you've had such a positive experience over the past decade and we look forward to supporting you for many years to come. If you need anything, please give us a call on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Nelson, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Most satisfied with a first class service. Nelson Swinney

Most satisfied with a first class service. Nelson Swinney

Thomas, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very reliable company that I've used for years

Very reliable company that I've used for years

Reply from AmcareTM Group
12th April 2021

Hi Thomas, thanks for leaving us your feedback, we appreciate you taking the time to let us know about your experience. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Pauline, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

With only one exception i 24 month the service has been Excellent strong on care and friendliness My Ostomy supplies have been delivered with 4/7 days as a norm. Even during th ePandemic with staff working from home. Today was Mandy on other occasions its been Sandra or James.all staff have been friendly and professional

With only one exception i 24 month the service has been Excellent strong on care and friendliness My Ostomy supplies have been delivered with 4/7 days as a norm. Even during th ePandemic with staff working from home. Today was Mandy on other occasions its been Sandra or James.all staff have been friendly and professional

Reply from AmcareTM Group
12th April 2021

Hi Pauline, thanks for taking the time to leave us a review. We are pleased to hear you are happy with our service, the team will be delighted to receive your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

John, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have only had my stoma 17 months. From day one during a very frightening bewildering change of life respond Larne northern ireland have been there for me not only practically with products and advice but mentally supportive including friendship phonecards during lockdown which were invaluable the staff go beyond the call of duty. Thankyou.

I have only had my stoma 17 months. From day one during a very frightening bewildering change of life respond Larne northern ireland have been there for me not only practically with products and advice but mentally supportive including friendship phonecards during lockdown which were invaluable the staff go beyond the call of duty. Thankyou.

Reply from Respond Healthcare
23rd March 2021

Thank you for your review, John. We really appreciate your lovely comments.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Paul, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always friendly and very helpful

Always friendly and very helpful

Reply from AmcareTM Group
16th March 2021

Hi Paul, thank you for leaving us a positive review. We're delighted to hear you find the team friendly and helpful. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

MICHAEL, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

i have been with amcare after leaving hospital over 5 years ago and i find the staff professional, polite and always checking on how things are going. they always keep you up to date on new products that could help you, and i have no problem with deliveries. satisfaction 10/10

i have been with amcare after leaving hospital over 5 years ago and i find the staff professional, polite and always checking on how things are going. they always keep you up to date on new products that could help you, and i have no problem with deliveries. satisfaction 10/10

Reply from AmcareTM Group
16th March 2021

Hi Michael, thanks for the fantastic review, we really appreciate your feedback. We are so pleased to hear that your experience with Amcare is so positive and if we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Diana, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Telephone staff always very polite, friendly and obliging. Deliveries come through very quickly and an all round excellent service.

Telephone staff always very polite, friendly and obliging. Deliveries come through very quickly and an all round excellent service.

Reply from AmcareTM Group
16th March 2021

Hi Diana, thank you for leaving us such a positive review. We are thrilled to hear that you are so happy with our service and will be sure to pass your feedback on to the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Julie, March 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Only communication is when I email to request supplies

Only communication is when I email to request supplies

Reply from Respond Healthcare
23rd March 2021

Thank you for your review, Julie. I trust communicating by email is working well for you and if there is anything else you need from us please don't hesitate to let us know.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Susan, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Find the girls very helpful and very pleasant.

Find the girls very helpful and very pleasant.

Reply from AmcareTM Group
16th March 2021

Hi Susan, thank you for taking the time to leave us a positive review. We really appreciate you leaving us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jillian, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

This has been all new to my husband amcare have been so helpful with advice and made ordering appliances easy to order very friendly and efficient thankyou

This has been all new to my husband amcare have been so helpful with advice and made ordering appliances easy to order very friendly and efficient thankyou

Reply from AmcareTM Group
16th March 2021

Hi Jillian, thank you for leaving us such a wonderful review. We are delighted to hear that we have been able to help with advice and made the ordering process easy for you and your husband. If we can help any further, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Service above and beyond. My TWOC hospital clinic had insufficient catheter supplies to keep me going until my first Amcare registration planned delivery. On my very first call, they made a special courier delivery after contacting my GP to confirm who I was. This was during bad snow when letters and deliveries were being disrupted. I was sure I was going to end up back in A&E with a fixed catheter again due to poor. Read more

Service above and beyond. My TWOC hospital clinic had insufficient catheter supplies to keep me going until my first Amcare registration planned delivery. On my very first call, they made a special courier delivery after contacting my GP to confirm who I was. This was during bad snow when letters and deliveries were being disrupted. I was sure I was going to end up back in A&E with a fixed catheter again due to poor weather poor nhs supply. AMCARE to the rescue. I would highly recommend them.

Reply from AmcareTM Group
11th March 2021

Hi Peter, we are thrilled to hear about your positive experience and to know that we were able to help you during what must have been a very worrying time for you. Thank you for your kind words, we will be sure to pass them on to the team. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

John, March 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

The company consistently provides an empathetic service and in my instance go the extra mile to ensure my prescription requests are correct. All customer service personnel are extremely professional and pleasant in their telephone manner.

The company consistently provides an empathetic service and in my instance go the extra mile to ensure my prescription requests are correct. All customer service personnel are extremely professional and pleasant in their telephone manner.

Reply from AmcareTM Group
11th March 2021

Hi John, thanks for letting us know you're happy with our service. We're so pleased to hear that you feel we go the extra mile to ensure accuracy and that you find the team welcoming. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Barry, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Respond for many years. They are on the Ball. They deliver on time and l get everything l have ordered. I also get a phone call occasionally ‘hello are you well do you need anything’ that’s worth a lot to knowing they care and their reps are just so nice. I deal with Zaira and couldn’t wish for anyone else she is so caring. I would like to say Thank You Respond.. Read more

I have used Respond for many years. They are on the Ball. They deliver on time and l get everything l have ordered. I also get a phone call occasionally ‘hello are you well do you need anything’ that’s worth a lot to knowing they care and their reps are just so nice. I deal with Zaira and couldn’t wish for anyone else she is so caring. I would like to say Thank You Respond. Best wishes Barry 176

Reply from Respond Healthcare
23rd March 2021

Thank you for your review, Barry. It's great to hear your feedback about our team.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Margaret, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Used fittleworth for around 27years and have never had problems with them they were always helpful and friendly on the phone with me.

Used fittleworth for around 27years and have never had problems with them they were always helpful and friendly on the phone with me.

Jeannie, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Cannot fault respond at all. Door to door delivery is great and there is always someone at the end of the phone should you have a problem. Everyone at Respond is helpful kind and knowlegeable.

Cannot fault respond at all. Door to door delivery is great and there is always someone at the end of the phone should you have a problem. Everyone at Respond is helpful kind and knowlegeable.

Reply from Respond Healthcare
2nd March 2021

Thank you for your review, Jeannie. We were thrilled to read your kind words about our staff and service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Simon, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Anything I want to try, they get for me.
Monthly delivery is 5*

Anything I want to try, they get for me.
Monthly delivery is 5*

Catherine, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Bullen are a very reliable company, very helpful, polite, always asking if there is more ghat they can fo for you. I have been with them a long time, and would not entertain going anywhere else. Thank you.

Bullen are a very reliable company, very helpful, polite, always asking if there is more ghat they can fo for you. I have been with them a long time, and would not entertain going anywhere else. Thank you.

Susan, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Respond since I had my stoma almost 2 years ago and have never had any problems, I have to order via the local hospital so don’t have a lot of direct contact but when I have they have been very friendly and helpful

I have been using Respond since I had my stoma almost 2 years ago and have never had any problems, I have to order via the local hospital so don’t have a lot of direct contact but when I have they have been very friendly and helpful

Reply from Respond Healthcare
2nd March 2021

Thank you for your review, Susan. It’s really great to know you find us friendly and helpful when you need to speak to us.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Shirley, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

After my huge disappointment and frustration in 2 previous well known delivery companies I am over the moon with the superb Respond Healthcare service. I can’t recommended them highly enough. I came to this review site for the very first time and could see they were named as No 1 and they are truly Number One!!
Thank you so much Respond, you are very much appreciated!!

After my huge disappointment and frustration in 2 previous well known delivery companies I am over the moon with the superb Respond Healthcare service. I can’t recommended them highly enough. I came to this review site for the very first time and could see they were named as No 1 and they are truly Number One!!
Thank you so much Respond, you are very much appreciated!!

Reply from Respond Healthcare
2nd March 2021

Thank you for your review, Shirley. I’m really pleased you find our service superb and our staff have been able to help.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Keith, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I always get a phone call from them every month and if there is any problems , like dr surgery not sending prescription through in time

I always get a phone call from them every month and if there is any problems , like dr surgery not sending prescription through in time

Diane, February 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Respond has been my supplier for 7 years (since I had my stoma surgery). They are local to me. They are the friendliest bunch of people , I know all my contacts by first name terms ! Only once my delivery has been late….and that was due to me….. but in all fairness they pulled out all the stops to get me my supplies, arranging a special courier, rushing my prescription through my GP.
I. Read more

Respond has been my supplier for 7 years (since I had my stoma surgery). They are local to me. They are the friendliest bunch of people , I know all my contacts by first name terms ! Only once my delivery has been late….and that was due to me….. but in all fairness they pulled out all the stops to get me my supplies, arranging a special courier, rushing my prescription through my GP.
I have had numerous cold calls from other suppliers but I would never change, why change when you have 100% support ?
The only 4* rating I have given them is for range of products, this is simply because in all honesty I don’t know what their full range is, but everything outside my normal script that I have ever asked for has been answered with a positive response and also further suggestions to help.

Reply from Respond Healthcare
2nd March 2021

Thank you for your review, Diane. It’s lovely to hear you know our staff by first name terms as we pride ourselves on our personal service. I’m also really glad we were able to pull out all of the stops when you needed a delivery urgently. In terms of the range of products, we are able to dispense all manufacturer’s products. We work very closely with Stoma Care Nurses who will be able to advise on the most suitable products for you. If something is not working for you, let us know the next time you speak to us and we can help.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Andrea, February 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth have supported me regarding my husband’s colostomy supplies for the last 2.5 years. Always helpful, deliveries always on time.

Fittleworth have supported me regarding my husband’s colostomy supplies for the last 2.5 years. Always helpful, deliveries always on time.

john, February 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been brilliant since the star7t can’t fault them in any way

Have been brilliant since the star7t can’t fault them in any way

Barbara, February 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service and always delivered with a smile

Excellent service and always delivered with a smile

Anne, February 2021

5.00 out of 5
Reliability
Communication