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Sharecarol, June 2025
been with this company a long time now and always get excellent service with updates about items missing from prescription from gp they phone me to ask if i need repeat prescription the staff are excellent very friendly and helpful and go above and beyond to help thank you securicare team
been with this company a long time now and always get excellent service with updates about items missing from prescription from gp they phone me to ask if i need repeat prescription the staff are excellent very friendly and helpful and go above and beyond to help thank you securicare team
Kenneth, June 2025
Always found the service a very professional company and deliveries are always on time, drivers always polite and helpful.
Always found the service a very professional company and deliveries are always on time, drivers always polite and helpful.
Judith, June 2025
Always quick and simple to order either on the phone or through their website.. Never had any problems and our delivery is delivered 12 days later , If we have had needed any help with our order then Fittleworth have been fantastically helpful.
Always quick and simple to order either on the phone or through their website.. Never had any problems and our delivery is delivered 12 days later , If we have had needed any help with our order then Fittleworth have been fantastically helpful.
Christopher, June 2025
This company was 100% reliable for 9 years but there’s been a slight wobble recently. Hopefully things will soon revert to perfection.
This company was 100% reliable for 9 years but there’s been a slight wobble recently. Hopefully things will soon revert to perfection.
Irene, June 2025
They have been quick to help if I had a query. Delivery times are good but sometimes they could be better. I would have no qualms in recommending them to other people.
They have been quick to help if I had a query. Delivery times are good but sometimes they could be better. I would have no qualms in recommending them to other people.
Ian, June 2025
I have been using Fittleworths for 8 years. Customer Service are professional and my products always arrive in time.
I have been using Fittleworths for 8 years. Customer Service are professional and my products always arrive in time.
Richard, June 2025
Great company to deal with, place my order and if there is a problem they contact me. Great to deal with such a friendly and helpful business
Great company to deal with, place my order and if there is a problem they contact me. Great to deal with such a friendly and helpful business
Brian, June 2025
Have been using Fittleworth since 2019 Always found the employees very helpful if I needed to speak with them. Their customer service is professional and their products always delivered on time. On the rare occasion there has been a concern then the staff has been quick to solve the problem.
Have been using Fittleworth since 2019 Always found the employees very helpful if I needed to speak with them. Their customer service is professional and their products always delivered on time. On the rare occasion there has been a concern then the staff has been quick to solve the problem.
Lloyd, June 2025
Since my first contact with Fittleworth i have found the staff to be helpful,friendly and knowledgale about the service they provide. Unfortunatley my GP was very poor,but any issue i had with him processing prescrptions were dealt with by the customer service team at Fittleworth very quickly and professionally. I cannot commend them highly enough for their help and support and service.
Since my first contact with Fittleworth i have found the staff to be helpful,friendly and knowledgale about the service they provide. Unfortunatley my GP was very poor,but any issue i had with him processing prescrptions were dealt with by the customer service team at Fittleworth very quickly and professionally. I cannot commend them highly enough for their help and support and service.
Penni, June 2025
Very good service, everything i have had to have changed or find alternatives have been reaserched well and find a suitable product. Staff are very helpful and friendly.
Very good service, everything i have had to have changed or find alternatives have been reaserched well and find a suitable product. Staff are very helpful and friendly.
Gordon, June 2025
I was on holiday when I ran short of backplates. I called Fittleworth who arranged to have some sent to out holiday accommodation in Northumberland. It was a great relief when the arrived the next day. I like the online ordering system it’s easy to use and got for reordering every month
I was on holiday when I ran short of backplates. I called Fittleworth who arranged to have some sent to out holiday accommodation in Northumberland. It was a great relief when the arrived the next day. I like the online ordering system it’s easy to use and got for reordering every month
Ion, June 2025
A quality product
A quality product
Terence, June 2025
Always go over and above to make sure I have everything I need.iv been with them 5years and they have never let me down . I would fully recommend them to anyone
Always go over and above to make sure I have everything I need.iv been with them 5years and they have never let me down . I would fully recommend them to anyone
Bryan, June 2025
Excellent company, friendly staff who are always helpful. Good communication about orders and delivery. Wouldn’t hesitate to recommend.
Excellent company, friendly staff who are always helpful. Good communication about orders and delivery. Wouldn’t hesitate to recommend.
Robert, June 2025
I have been using Fittleworth for just over two years now, and after a few supply problems during the initial 2 or three months of supply, my account was directed to a Delivery Experience Specialist within Fittleworths. From then on I was able to order my supplies by email, my contact is Tiffany Sayers who looks after my account . I have to say since Tiffany became my point of contact she has provided an
I have been using Fittleworth for just over two years now, and after a few supply problems during the initial 2 or three months of supply, my account was directed to a Delivery Experience Specialist within Fittleworths. From then on I was able to order my supplies by email, my contact is Tiffany Sayers who looks after my account . I have to say since Tiffany became my point of contact she has provided an exemplary service, always courteous and I never have to worry about any supply issues, if there are any I am never aware. First class service thank you.
Stephen, June 2025
all good 100%
all good 100%
Michael, June 2025
As l am no good at ordering online I prefer to order by phone . The fittleworth staff are always very helpful , this makes it a lot easier for me so thank you.
As l am no good at ordering online I prefer to order by phone . The fittleworth staff are always very helpful , this makes it a lot easier for me so thank you.
Bernard, June 2025
Everything spot no problems you just got to order the right products that suit you
Everything spot no problems you just got to order the right products that suit you
Sandra, June 2025
Have always been fantastic. Knowledgeable, reliable, friendly and helpful.
Have always been fantastic. Knowledgeable, reliable, friendly and helpful.
Katrina, June 2025
Userfriendly
Userfriendly
Paul, June 2025
This Company has completed got its act together, improvement on ordering, customer service, delivery. Would strongly recommend them.
This Company has completed got its act together, improvement on ordering, customer service, delivery. Would strongly recommend them.
Donald, June 2025
When contacting you,you were very very helpful and polite ,great customer service .
When contacting you,you were very very helpful and polite ,great customer service .
william, June 2025
easy to deal,very helpful,the staff are always friendly.
easy to deal,very helpful,the staff are always friendly.
George, June 2025
Professional and reliant service including delivery
Professional and reliant service including delivery
Victor, June 2025
Brilliant Customer Service ( Products And Delivery ) With Manners , Respect And Care Very Much Appreciated Thankyou ❤️
Brilliant Customer Service ( Products And Delivery ) With Manners , Respect And Care Very Much Appreciated Thankyou ❤️
Barrie, June 2025
Order arrived as arranged.
Order arrived as arranged.
Stephen, June 2025
Just good easy service. Good people.
Just good easy service. Good people.
Terence, June 2025
Excellent service as always
Excellent service as always
Brian, June 2025
I found my experience to be superb with friendly ,helpful staff and complete reliablity. I had no problems at all .
I found my experience to be superb with friendly ,helpful staff and complete reliablity. I had no problems at all .
Janice, June 2025
Very happy with customer service and delivery of quality products.
Very happy with customer service and delivery of quality products.
Dale, June 2025
Doctor ordereds catheters but order takes about five days. Notification given once order accepted delivered to my specific instructions very good job all round.
Doctor ordereds catheters but order takes about five days. Notification given once order accepted delivered to my specific instructions very good job all round.
Patricia, June 2025
Totally good company to deal with, right from ordering to delivery.
Totally good company to deal with, right from ordering to delivery.
Ross, June 2025
Always a great service
Always a great service
John, June 2025
Fittleworths were excellent in responding to my needs. Without reliable delivery things would have been difficult but when they said a delivery was due it arrived on schedule.
Fittleworths were excellent in responding to my needs. Without reliable delivery things would have been difficult but when they said a delivery was due it arrived on schedule.
Edward, June 2025
Fittleworth can be relied on. Products good .deliveries no problems.
Fittleworth can be relied on. Products good .deliveries no problems.
Phil, June 2025
Occasionally take a while to answer phone, very friendly when they do , new order hub now up and running which makes thing easier
Occasionally take a while to answer phone, very friendly when they do , new order hub now up and running which makes thing easier
Janet, June 2025
Always helpful understanding and professional
Always helpful understanding and professional
William, June 2025
Fittleworth has been a fantastic company but over the last few months somethings have deteriated, the staff on the phone are lovely but some dont gst orders right. I have 6 boxesof uncut bags because they were not put through as to be cut, I cannot cut them due to arthritis and my husband is 80 so his eyesight is not great but they say they cannot take them back just to bin them..I feel
Fittleworth has been a fantastic company but over the last few months somethings have deteriated, the staff on the phone are lovely but some dont gst orders right. I have 6 boxesof uncut bags because they were not put through as to be cut, I cannot cut them due to arthritis and my husband is 80 so his eyesight is not great but they say they cannot take them back just to bin them..I feel this is waste,,also orders have been coming different days not like it used to be
Lorraine, June 2025
Great company. Wonderful customer service. Really pleased I opted to use this company and their service when I had my stoma done earlier this year
Great company. Wonderful customer service. Really pleased I opted to use this company and their service when I had my stoma done earlier this year
Ian, June 2025
Tried using the app but It did not work.But when I phoned up the lady was very helpful and arranged my prescription very quickly saying they were having trouble with the website.
Tried using the app but It did not work.But when I phoned up the lady was very helpful and arranged my prescription very quickly saying they were having trouble with the website.
Linda, June 2025
I find Fittleworth responsive, friendly and professional, and always help promptly should an order not arrive when expected. I prefer to make contact directly by phone, although this might constitute a lengthy wait on the phone, but I'm never disappointed with their response once through to their operatives. Very happy with their service.
I find Fittleworth responsive, friendly and professional, and always help promptly should an order not arrive when expected. I prefer to make contact directly by phone, although this might constitute a lengthy wait on the phone, but I'm never disappointed with their response once through to their operatives. Very happy with their service.
Tony, June 2025
Been using the company for many years - great service & staff.
Been using the company for many years - great service & staff.
Ian, June 2025
Excellent service next to none 100% Very friendly on phone .nothing but practical friendly this company. Thankyou ever so much for all you do .makes a difference to people like me
Excellent service next to none 100% Very friendly on phone .nothing but practical friendly this company. Thankyou ever so much for all you do .makes a difference to people like me
Mike, June 2025
Really good service even though my doctor has been challenging at times for them
Really good service even though my doctor has been challenging at times for them
Linda, June 2025
excellent service friendly courteous staff always ready to help on telephone and really quick response. delivery always intact and prompt.
excellent service friendly courteous staff always ready to help on telephone and really quick response. delivery always intact and prompt.
John, June 2025
Quick delivery, well packed and secure. Very good service and product. Can`t fault Fittleworth.
Quick delivery, well packed and secure. Very good service and product. Can`t fault Fittleworth.
Lesley, June 2025
I find the service to be very helpful and reliable.
I find the service to be very helpful and reliable.
Jean, June 2025
I have never had a problem with ordering and delivery, sometimes you have to wait a long time to get through on the phone.
I have never had a problem with ordering and delivery, sometimes you have to wait a long time to get through on the phone.
Julie, June 2025
Excellent customer service
Excellent customer service
Susan, June 2025
Extremely efficient!!
Extremely efficient!!
Joan, June 2025
Nothing more required. Great service in all areas. Thankyou
Nothing more required. Great service in all areas. Thankyou
Lynn, June 2025
Sometimes I don’t get enough of the complimentary products I.e. wipes bags which I obviously need
Sometimes I don’t get enough of the complimentary products I.e. wipes bags which I obviously need
David, June 2025
All my dealings with Fittleworth have resulted in very polite and friendly staff. They always listen and give the time to answer all questions. The products are well packaged,consistent in high quality levels. Thank you.
All my dealings with Fittleworth have resulted in very polite and friendly staff. They always listen and give the time to answer all questions. The products are well packaged,consistent in high quality levels. Thank you.
Paul, June 2025
A Wonderful friendly service and Team.I have never been let down or disappointed by their superb service and attention to detail . It is so reassuring when the levels they attain are as high as this and I’m certain most of your other customers agree !
A Wonderful friendly service and Team.I have never been let down or disappointed by their superb service and attention to detail . It is so reassuring when the levels they attain are as high as this and I’m certain most of your other customers agree !
Kevin, June 2025
You are all brilliant in everything you do
You are all brilliant in everything you do
Nikki, June 2025
This company has excellent reputation. The staff are helpful. Supportive and understanding.
This company has excellent reputation. The staff are helpful. Supportive and understanding.
Jennifer, June 2025
Had my stoma reversed now. But mt experience with Fittleworth was 100%.
Had my stoma reversed now. But mt experience with Fittleworth was 100%.
Geraldine, June 2025
Excellent service
Excellent service
Hilary, June 2025
You are ALWAYS so helpful and pleasant and when my surgery messes up you always sort it for me. Thank you
You are ALWAYS so helpful and pleasant and when my surgery messes up you always sort it for me. Thank you
Graham, June 2025
I have had no problems either ordering or recieving supplies.exellent allround service
I have had no problems either ordering or recieving supplies.exellent allround service
Terence, June 2025
Always helpful
Always helpful
John, June 2025
Order through prescription service so sometimes have to phone to see if order received. Used to email but for some reason this no longer works on our iPad. I have just downloaded Fittlehub so hope will able to see my orders without having to contact customer services. Have used for nearly 4 years and have only had a few problems with the equipment supplied. If I have had to complain have always had a positive
Order through prescription service so sometimes have to phone to see if order received. Used to email but for some reason this no longer works on our iPad. I have just downloaded Fittlehub so hope will able to see my orders without having to contact customer services. Have used for nearly 4 years and have only had a few problems with the equipment supplied. If I have had to complain have always had a positive response from the staff.
Michelle, June 2025
Never had any problems always delivered correct products
Never had any problems always delivered correct products
Frank, June 2025
Good products delivered timely. I have received good services from Fittleworth which have dealt with the initial anxiety I had about having to use not only colostomy bags but also urostomy as well. I'm functioning normal like before because I chose Fittleworth.
Good products delivered timely. I have received good services from Fittleworth which have dealt with the initial anxiety I had about having to use not only colostomy bags but also urostomy as well. I'm functioning normal like before because I chose Fittleworth.
Carol, June 2025
My personal experience is one of great satisfaction. I have used on line ordering as well as phone ordering. I've found both experiences very satisfactory. The staff I have encountered by phone have been very pleasant and helpful. My orders have been delivered in a timely fashion and any requests for products has been met.
My personal experience is one of great satisfaction. I have used on line ordering as well as phone ordering. I've found both experiences very satisfactory. The staff I have encountered by phone have been very pleasant and helpful. My orders have been delivered in a timely fashion and any requests for products has been met.
Colin, June 2025
All my phone calls have been dealt with very efficiently and professionally and would not hesitate to recommend them to anyone.
All my phone calls have been dealt with very efficiently and professionally and would not hesitate to recommend them to anyone.
George, June 2025
Living in Scotland, the main problem is using the Royal Mail for prescriptions, surely we can use emails as in England. The new vapro catheters are not as easy to use as previously.
Living in Scotland, the main problem is using the Royal Mail for prescriptions, surely we can use emails as in England. The new vapro catheters are not as easy to use as previously.
Jacqueline, June 2025
Just so helpful and understanding, informative and very slowly taking me through what I need to do, to order all my equipment that's needed
Just so helpful and understanding, informative and very slowly taking me through what I need to do, to order all my equipment that's needed
John, June 2025
Never had any problems at all with Frittleworth. Always been very helpful and achieve what they tell you
Never had any problems at all with Frittleworth. Always been very helpful and achieve what they tell you
Mavis, June 2025
The customer service team are always there to help you with any query you have with your order. They go that extra mile to help you. The products are first class and are exactly what I need . Delivery is always on time and the products are very well packed.
The customer service team are always there to help you with any query you have with your order. They go that extra mile to help you. The products are first class and are exactly what I need . Delivery is always on time and the products are very well packed.
Graham, June 2025
I have been supplied with.My needs for 4years and have received the best service l could have hoped for. Fantastic
I have been supplied with.My needs for 4years and have received the best service l could have hoped for. Fantastic
Frances, June 2025
I find Fittleworth to be a good company to deal with. Whenever I have had a problem especially with deliver they have dealt with it immediately I trust this firm and recommend it to others
I find Fittleworth to be a good company to deal with. Whenever I have had a problem especially with deliver they have dealt with it immediately I trust this firm and recommend it to others
Norman, June 2025
Given that it takes two or three weeks to process an order (due to the time taken for Fittleworth to obtain a new prescription from one's GP practice), Fittleworth counteract this with very prompt reminders as to when order placement is due. The delay, therefore, is never a problem. In the unlikely event of running low, however, Fittleworth does offer an Iimmedate emergency supply. Orders can be placed from their website portal, by email or
Given that it takes two or three weeks to process an order (due to the time taken for Fittleworth to obtain a new prescription from one's GP practice), Fittleworth counteract this with very prompt reminders as to when order placement is due. The delay, therefore, is never a problem. In the unlikely event of running low, however, Fittleworth does offer an Iimmedate emergency supply. Orders can be placed from their website portal, by email or by phone. Their email sevice, in particular, deserves special mention in that you can be sure of a prompt - and friendly - reply.
Jacky, June 2025
Brilliant service,
Brilliant service,
hayley, June 2025
Always been an easy process to use, and when it changed to having to order a different way they were very helpful in what I needed to do, which made it straightforward. Good at communication and very helpful if required
Always been an easy process to use, and when it changed to having to order a different way they were very helpful in what I needed to do, which made it straightforward. Good at communication and very helpful if required
Alisdair, June 2025
Once authorised by GP. Fittleworth takes far too long to process, ship and then deliver an order. Their order fulfilment system appears to be based on emails. Website functionality is very limited compared to what one might find elsewhere and appears to have a series of technical issues.
Once authorised by GP. Fittleworth takes far too long to process, ship and then deliver an order. Their order fulfilment system appears to be based on emails. Website functionality is very limited compared to what one might find elsewhere and appears to have a series of technical issues.
Tracey, June 2025
The people on the phone are very good and helpful but I sometimes feel they don't quite get the uses of the appliances I'm asking for.
The people on the phone are very good and helpful but I sometimes feel they don't quite get the uses of the appliances I'm asking for.
Melvyn, June 2025
Been with Bullen about 5 yrs and I can honestly say that their service is excellent, their staff are very friendly and helpful.
Been with Bullen about 5 yrs and I can honestly say that their service is excellent, their staff are very friendly and helpful.
Margo, June 2025
The service is excellent and any queeries are dealt with very satisfactorily.
The service is excellent and any queeries are dealt with very satisfactorily.
Roger, June 2025
Reliable service and excellent products. All orders dealt with efficiently and no complaints to date.
Reliable service and excellent products. All orders dealt with efficiently and no complaints to date.
George, June 2025
Fittleworth always supply what I required and have it to me in time and operators are very helpful
Fittleworth always supply what I required and have it to me in time and operators are very helpful
Jim, June 2025
Always receive a very friendly, proactive and professional service
Always receive a very friendly, proactive and professional service
Benjamin, June 2025
Always quick and reliable
Always quick and reliable
Brad, June 2025
On a small number of occasions items have been missing from my repeat prescription requests but these have been quickly provided. I think it would be useful for Fittleworth to provide notice in advance of DPD actually delivering of intentional missing item due to temporary unavailability and the need for a further follow up delivery in order to save the customer having to unnecessarily enquire the reason for the missing items. Apart from the odd
On a small number of occasions items have been missing from my repeat prescription requests but these have been quickly provided. I think it would be useful for Fittleworth to provide notice in advance of DPD actually delivering of intentional missing item due to temporary unavailability and the need for a further follow up delivery in order to save the customer having to unnecessarily enquire the reason for the missing items. Apart from the odd occasions when this has happened I found their service to be generally reliable and I am happy for them to continue to be the provider of my medical needs.
Peter, June 2025
Been receiving from Fittleworth for nearly 10 years now always been and easy process Thank you
Been receiving from Fittleworth for nearly 10 years now always been and easy process Thank you
David, June 2025
Excellent service over many years. Only problems that happen are with the surgery not prescribing what is ordered and Fittleworth have always resolved these for me
Excellent service over many years. Only problems that happen are with the surgery not prescribing what is ordered and Fittleworth have always resolved these for me
Michael, June 2025
Fittleworth are an excellent company to deal with. The staff are always friendly and helpful, the products good and delivery is prompt and efficient.
Fittleworth are an excellent company to deal with. The staff are always friendly and helpful, the products good and delivery is prompt and efficient.
Mary, June 2025
I have dealt with them for many years. No complaints, excellent service
I have dealt with them for many years. No complaints, excellent service
Graham, June 2025
Always polite and friendly. delivery is always on time sometimes earlier than advised. Great service Flitterworth well done
Always polite and friendly. delivery is always on time sometimes earlier than advised. Great service Flitterworth well done
Sean, June 2025
Great customer service , supplies always delivered on time . Very friendly staff.
Great customer service , supplies always delivered on time . Very friendly staff.
Chris, June 2025
Hi, I've been a customer for 9 years now. The service has been generally good though the online ordering system was always clunky and a pain to use (I have 45 years in IT to back up my opinion). Now we have the new ordering 'Hub' which it would appear to have been designed and developed to the same non-customer friendly standard! Nothing flows, nothing is intuitive, the search doesn't work for some items (complimentary
Hi, I've been a customer for 9 years now. The service has been generally good though the online ordering system was always clunky and a pain to use (I have 45 years in IT to back up my opinion). Now we have the new ordering 'Hub' which it would appear to have been designed and developed to the same non-customer friendly standard! Nothing flows, nothing is intuitive, the search doesn't work for some items (complimentary items can't be found), I tried to order stoma bags and ask for them to be cut to an on-file template (which was in my personal details) - they arrived uncut! I've been forced to go back to phone ordering to get some security of delivery. I know I'm not the only one driven mad by FittleHub - my phone conversations with sales staff have included this feedback and they are clearly fed up of the problems being reported and have confirmed "you are not the only one". Not their fault and we have laughed together about it. Your online ordering system has been sub-standard for years - can I suggest you sort it or buy one off the shelf - it would be easier!
Debbie, June 2025
The staff are always polite and respectful on the phone . They know about the products if you ask them a question . I have been using them for 21 years now and wouldn’t go anywhere else 10/10
The staff are always polite and respectful on the phone . They know about the products if you ask them a question . I have been using them for 21 years now and wouldn’t go anywhere else 10/10
Sue, June 2025
Always delivered promptly, no worries. I know my prescription will be correct and i have every confidence in this company. I have used them for many years now and never had any problems. Would definitely recommend them.
Always delivered promptly, no worries. I know my prescription will be correct and i have every confidence in this company. I have used them for many years now and never had any problems. Would definitely recommend them.
Kieron, June 2025
If I have a problem I ring fittlworth and it gets sorted , friendly, very helpful
If I have a problem I ring fittlworth and it gets sorted , friendly, very helpful
Paulines, June 2025
Always friendly device very calming tone of voice they never rush you and always ask if there’s anything else they can help you with , been with them for years never any problems everything arrives on time any problems and they ring you x
Always friendly device very calming tone of voice they never rush you and always ask if there’s anything else they can help you with , been with them for years never any problems everything arrives on time any problems and they ring you x
Jennifer, June 2025
From day one it has been excellent service. On my first order the lady I spoke yo was so kind thoughtful and caring and also the next time yoo..I then felt confident to continue placing my repeat order by email. Always delivered on time kept informed by dad of time for delivery and always the correct order received… Thankyou
From day one it has been excellent service. On my first order the lady I spoke yo was so kind thoughtful and caring and also the next time yoo..I then felt confident to continue placing my repeat order by email. Always delivered on time kept informed by dad of time for delivery and always the correct order received… Thankyou
John, June 2025
I have been a Fittleworth customer for more than 6 years. During that time I have received a good quality, friendly and timely service.
I have been a Fittleworth customer for more than 6 years. During that time I have received a good quality, friendly and timely service.
Catherine, June 2025
Outstanding been using them for 27 years
Outstanding been using them for 27 years
Martin, June 2025
Coloplast really are the top of the game for delivery of my stoma and catheter requirements I would not use anyone else
Coloplast really are the top of the game for delivery of my stoma and catheter requirements I would not use anyone else
Martin, June 2025
I have been receiving the same a monthly order for 12 years and it has always been completely reliable. I am not the best customer because I find using mobile phones difficult and usually just leave the delivery to sort itself out. I have not downloaded the DPD app and would need some persuading to do so.
I have been receiving the same a monthly order for 12 years and it has always been completely reliable. I am not the best customer because I find using mobile phones difficult and usually just leave the delivery to sort itself out. I have not downloaded the DPD app and would need some persuading to do so.
Richard, June 2025
Initial orders last year were a little slower and caused me to need to chase them up. However for my last two orders everything went very smoothly and they arrived perfectly in good time. Keep up the good work. I am yet to try the new ordering system but the old one works well…
Initial orders last year were a little slower and caused me to need to chase them up. However for my last two orders everything went very smoothly and they arrived perfectly in good time. Keep up the good work. I am yet to try the new ordering system but the old one works well…
Peter, June 2025
In my experience of providers Medilink without question is the best. Always ready to help and totally reliable.
In my experience of providers Medilink without question is the best. Always ready to help and totally reliable.
Marie, June 2025
The operators are always helpful and friendly. Most problems ever experienced are with delivery.
The operators are always helpful and friendly. Most problems ever experienced are with delivery.
Najibullah, June 2025
Really I am very happy about the services I received from fittleworth .
Really I am very happy about the services I received from fittleworth .
David, June 2025
Usually very efficient and quick to respond. Also a good delivery service provided by DPD. One small complaint, there were no bags or wipes supplied this time which I'm sure will be quickly rectified.
Usually very efficient and quick to respond. Also a good delivery service provided by DPD. One small complaint, there were no bags or wipes supplied this time which I'm sure will be quickly rectified.
Chris, June 2025
Away from home on an emergency visit for over a week and forgot to bring catheter supply. Phoned teleflex care at home and they arranged for catheter delivery to my current address. The team were fantastic and sorted out the order with doctors surgery and fast tracked delivery. Cannot thank them enough.
Away from home on an emergency visit for over a week and forgot to bring catheter supply. Phoned teleflex care at home and they arranged for catheter delivery to my current address. The team were fantastic and sorted out the order with doctors surgery and fast tracked delivery. Cannot thank them enough.
Stuart, June 2025
I have had nothing but excellent service from all the Fittleworth staff. Extremely impressed
I have had nothing but excellent service from all the Fittleworth staff. Extremely impressed
David, June 2025
It's a great service never any problem with the service always on time
It's a great service never any problem with the service always on time
Brian, June 2025
I order you deliver, never experienced any problems over many years
I order you deliver, never experienced any problems over many years
Graham, June 2025
Always helpful and polite, willing to accommodate with my orders and delivery choices.
Always helpful and polite, willing to accommodate with my orders and delivery choices.
Kathryn, June 2025
I have no problems using this supplier and find them extremely helpful if I have any questions.
I have no problems using this supplier and find them extremely helpful if I have any questions.
john, June 2025
I've used Fittleworth for several years and have always found the service to be very efficient and easy to use.
I've used Fittleworth for several years and have always found the service to be very efficient and easy to use.
Norma, June 2025
As someone who spends a lot of time at my holiday home in Greece your staff are always help when I arrange delivery of my stoma requirements for my visit home to U.K.
As someone who spends a lot of time at my holiday home in Greece your staff are always help when I arrange delivery of my stoma requirements for my visit home to U.K.
Carol, June 2025
So helpful and friendly. Gives me confidence that I will receive my medical supply on time.
So helpful and friendly. Gives me confidence that I will receive my medical supply on time.
Irene, June 2025
The staff on the telephone are friendly the gentleman that delivered was helpful and friendly
The staff on the telephone are friendly the gentleman that delivered was helpful and friendly
Judith, June 2025
My husband sadly died recently but, prior to this, his catheter products were suppled by Fittlesworth for several years. I have nothing but praise for this company - they were always quick to respond, particularly if emergency supplied were required; they were always kind, courteous, friendly and professional. The communication was superb and they always phoned when a new supply was due to be ordered which was greatly appreciated because when one is caring for
My husband sadly died recently but, prior to this, his catheter products were suppled by Fittlesworth for several years. I have nothing but praise for this company - they were always quick to respond, particularly if emergency supplied were required; they were always kind, courteous, friendly and professional. The communication was superb and they always phoned when a new supply was due to be ordered which was greatly appreciated because when one is caring for a very frail person, life is very stressful and it's easy to overlook orders. I'd just like send grateful thanks to all the Fittlesworth team.
Stephen, June 2025
So far have had an excellent experience; never needed to contact or communicate. Excellent service. Thanks so much.
So far have had an excellent experience; never needed to contact or communicate. Excellent service. Thanks so much.
MARK, June 2025
They have Always been helpful, polite and professional . Always delivered on time and sorted out any problems with order I might have 10/10
They have Always been helpful, polite and professional . Always delivered on time and sorted out any problems with order I might have 10/10
John, June 2025
Excellent service and plenty of advice on hand in you have a question. Easy to order and delivery within a sensible time frame. Good all round.
Excellent service and plenty of advice on hand in you have a question. Easy to order and delivery within a sensible time frame. Good all round.
Rita, June 2025
Always friendly and supportive.
Always friendly and supportive.
Brian, June 2025
Thank you everyone at Fittleworth for a smooth journey from ordering to delivery, products that we now have are brilliant.
Thank you everyone at Fittleworth for a smooth journey from ordering to delivery, products that we now have are brilliant.
Rebecca, June 2025
I’ve been using this company guy or a while now, firstly for stoma products and now for my TAI supplies. Reliable and easy to communicate with. The lady that I spoke with from the company was extremely helpful and knowledgeable and went above and beyond to advise me on the process and products.
I’ve been using this company guy or a while now, firstly for stoma products and now for my TAI supplies. Reliable and easy to communicate with. The lady that I spoke with from the company was extremely helpful and knowledgeable and went above and beyond to advise me on the process and products.
Cherain, June 2025
Since finding Fittleworth I have never looked back. This was everything I was looking for in a company that could provide me with the items I wanted.
Since finding Fittleworth I have never looked back. This was everything I was looking for in a company that could provide me with the items I wanted.
Gloria, June 2025
If there is a problem it is flt with efficiently and quickly.
If there is a problem it is flt with efficiently and quickly.
Keith, June 2025
Quick and easy to request the items required. Delivery is on the date stated or sometimes the day before but advised in advance.
Quick and easy to request the items required. Delivery is on the date stated or sometimes the day before but advised in advance.
CHRISTOPHER, June 2025
Good product and quick delivery
Good product and quick delivery
Ed, June 2025
Fittleworth provide an excellent, friendly and efficient service.
Fittleworth provide an excellent, friendly and efficient service.
Jacqueline, June 2025
Love this company everyone is friendly and my orders go through smoothly thank you.
Love this company everyone is friendly and my orders go through smoothly thank you.
john, June 2025
All I have has been good experience
All I have has been good experience
Gerry, June 2025
The services i have received so far from Fittleworth is the [BEST] friendly and understanding.
The services i have received so far from Fittleworth is the [BEST] friendly and understanding.
David, June 2025
Great company to supply you.
Great company to supply you.
Helen, June 2025
Always helpful
Always helpful
Alan, June 2025
All my dealings with Fittleworth have been totally 1st class. Everyone is helpful when I order and delivery is as stated at the time. No complaints at all
All my dealings with Fittleworth have been totally 1st class. Everyone is helpful when I order and delivery is as stated at the time. No complaints at all
Manuel, June 2025
I have been with Fittleworths since I started my "stoma experience" 11 years ago. Initially. Fittleworths resolved my problems early on in my experience through my GP and I am still very grateful for their support. The staff are super friendly and helpful and I have no complaints whatsoever. If you need anything, please do not hesitate to contact Fittleworths.
I have been with Fittleworths since I started my "stoma experience" 11 years ago. Initially. Fittleworths resolved my problems early on in my experience through my GP and I am still very grateful for their support. The staff are super friendly and helpful and I have no complaints whatsoever. If you need anything, please do not hesitate to contact Fittleworths.
Diane, June 2025
I have been receiving my medical supplies from Fittleworth on a monthly basis for many years and have never once been let down, their service is by far the best there is. I did one month order what I needed with my prescription from the chemist thinking that it would be easier, how wrong was I it took them 3 weeks to even order them. I an notified when it's time to order and I
I have been receiving my medical supplies from Fittleworth on a monthly basis for many years and have never once been let down, their service is by far the best there is. I did one month order what I needed with my prescription from the chemist thinking that it would be easier, how wrong was I it took them 3 weeks to even order them. I an notified when it's time to order and I have always found the staff extremly pleasant and knowledgeable. I have no hesitation in recommending Fittleworth for advice as well as an efficiant service.
Patti, June 2025
good service very reliable and super nice people
good service very reliable and super nice people
sandra, June 2025
Always reliable!
Always reliable!
MICHAEL, June 2025
I have been using Coloplast bags for many years and thought i would join. From the starting call was excellent but it went downhill spectacularly from then. I sent the script down in the pre addressed envelope they supplied two weeks passed and i called they said they had received nothing so i got another script from the doctor and sent that down then next day i got a envelope with a compliments slip with
I have been using Coloplast bags for many years and thought i would join. From the starting call was excellent but it went downhill spectacularly from then. I sent the script down in the pre addressed envelope they supplied two weeks passed and i called they said they had received nothing so i got another script from the doctor and sent that down then next day i got a envelope with a compliments slip with my first script the envelope i sent it down with so much for them no receiving it. I was desperate and there advice was I should contact my stoma nurse what a cheek so they now had 2 prescription. My stoma nurse whom i had not seen told them to send me a box as by this time i as frantic and running out and it needed a special cut they arrived no good no cut and contacted my surgery for another script when told not do. It gets worse at least 15 to 20 emails a big nightmare. It is finally being investigated but one mistake is bad enough over 10 is unacceptable i feel it is money ordinated and business not people but luckily there are plenty other firms out there. I will say the latest response is they are investigating but truthfully don't hold up much hope.
David, June 2025
I’ve been with Fittleworth since my “ stoma experience “ began 5 years ago, initially I had numerous problems with delivery, due to inefficient service at my GPs, Fittleworths were great and sorted out my problems at the start of my experience and I am still very grateful for their support. The staff are super friendly and helpful and I have no complaints whatsoever and if anyone is unfortunate enough to find themselves needing medical
I’ve been with Fittleworth since my “ stoma experience “ began 5 years ago, initially I had numerous problems with delivery, due to inefficient service at my GPs, Fittleworths were great and sorted out my problems at the start of my experience and I am still very grateful for their support. The staff are super friendly and helpful and I have no complaints whatsoever and if anyone is unfortunate enough to find themselves needing medical support I would have no hesitation whatsoever in recommending Fittleworths.
Joseph, June 2025
Overall service is fantastic
Overall service is fantastic
Richard, June 2025
Since starting to use catheters from fittleworth I have been very happy with the service. Always on time when I need my order. Richard Jenkins
Since starting to use catheters from fittleworth I have been very happy with the service. Always on time when I need my order. Richard Jenkins
Jo, June 2025
Staff are always helpful professional and friendly. I can’t fault the service I get, it’s a lifeline for me.
Staff are always helpful professional and friendly. I can’t fault the service I get, it’s a lifeline for me.
Maria, June 2025
I have always had my delivery on time . Moreover the staff always let me know if there is a delay with the GP signing my prescription. I have been with Fittleworth since 2019 and they have always delivered on time.
I have always had my delivery on time . Moreover the staff always let me know if there is a delay with the GP signing my prescription. I have been with Fittleworth since 2019 and they have always delivered on time.
Karen, June 2025
Very friendly helpfull staff excellent products
Very friendly helpfull staff excellent products
Julian, June 2025
Very satisfied with services
Very satisfied with services
Lesley, June 2025
Reliable, they care about you. Will try to please. Fast service.
Reliable, they care about you. Will try to please. Fast service.
Neil, June 2025
Fittleworth are without a doubt the one medical supplier I can rely on. They provide my orders in an efficient timely manner and are always complete when they arrive so I do not have to wait for part of the order "To Follow". When I order they are always really pleasant, efficient and professional. The staff are a credit to the company. They are on top of the situation with my GP, who aren't the
Fittleworth are without a doubt the one medical supplier I can rely on. They provide my orders in an efficient timely manner and are always complete when they arrive so I do not have to wait for part of the order "To Follow". When I order they are always really pleasant, efficient and professional. The staff are a credit to the company. They are on top of the situation with my GP, who aren't the best and they handle them superbly. WELL DONE!!!!
Mark, June 2025
Always help full when you phone or email them about anything
Always help full when you phone or email them about anything
Jacqui, June 2025
Reliable service, supplies arrive quickly and securely. Friendly, professional and good advice given. Good communication on delivery with DPD
Reliable service, supplies arrive quickly and securely. Friendly, professional and good advice given. Good communication on delivery with DPD
LEE, June 2025
I'm very happy with the experience from your business
I'm very happy with the experience from your business
Helen, June 2025
So easy to deal with this company, I've been with Fittleworth for well over 20 years and have never had any problems from ordering to delivery which is always within the set timescale or on the chosen delivery date. Those with whom I speak with on the customer service line are always friendly and helpful, keep up the good service, it's such a tonic nowadays to receive such help.
So easy to deal with this company, I've been with Fittleworth for well over 20 years and have never had any problems from ordering to delivery which is always within the set timescale or on the chosen delivery date. Those with whom I speak with on the customer service line are always friendly and helpful, keep up the good service, it's such a tonic nowadays to receive such help.
Alan, June 2025
Excellent service . Never had problems with delivery. If products are out of stock alternatives have been organised promptly.
Excellent service . Never had problems with delivery. If products are out of stock alternatives have been organised promptly.
Jill, June 2025
This company has been so very helpful right from the start when I wasn't sure when to order or what to order,they give reminders for when an order is due and if the worst happens they go out of their way to help
This company has been so very helpful right from the start when I wasn't sure when to order or what to order,they give reminders for when an order is due and if the worst happens they go out of their way to help
Sandra, June 2025
I have been a customer since 1987 when I was introduced to them by the Stoma Care Nurse at St. Bart’s hospital. I have always been very pleased with the reliability and efficiency of the service I have received and always find the staff helpful when I phone.
I have been a customer since 1987 when I was introduced to them by the Stoma Care Nurse at St. Bart’s hospital. I have always been very pleased with the reliability and efficiency of the service I have received and always find the staff helpful when I phone.
Michael, June 2025
This company is very professional nothin is to much trouble and you no they always have a back up plan should anything look a bit troublesome (superb)
This company is very professional nothin is to much trouble and you no they always have a back up plan should anything look a bit troublesome (superb)
Shaleise, June 2025
The girls - Karen, Katie and Jude at Medilink are amazing. They are very friendly and helpful. We have issues with our doctors being slow to release our prescriptions sometimes and they will chase this up and make sure they send it over. I have had issues with my products and they have helped me try different sample to see what works best for me. If I have any issues I can call and they
The girls - Karen, Katie and Jude at Medilink are amazing. They are very friendly and helpful. We have issues with our doctors being slow to release our prescriptions sometimes and they will chase this up and make sure they send it over. I have had issues with my products and they have helped me try different sample to see what works best for me. If I have any issues I can call and they will always do their best to help. They email me to remind me it’s nearly time to order and at Christmas they always check to make sure we don’t need extra supplies to see me over Christmas and new year. I am really happy with the service I receive from them. I would defiantly recommend Medilink as a delivery service.
Angie, June 2025
I am so grateful for the reliability of you and your company dealing with my medical practice which seems to put every obstacle in the way. Without you, I would find dealing with this health situation intolerable.
I am so grateful for the reliability of you and your company dealing with my medical practice which seems to put every obstacle in the way. Without you, I would find dealing with this health situation intolerable.
Irene, June 2025
Always friendly and polite and very helpful. Delivery is always on time.
Always friendly and polite and very helpful. Delivery is always on time.
Bryan, June 2025
all the staff are great warm friendly and nice to talk too
all the staff are great warm friendly and nice to talk too
John, June 2025
Always very friendly and courteous.
Always very friendly and courteous.
Peter, June 2025
Friendly and curteous service every time.
Friendly and curteous service every time.
Paul, June 2025
Staff are so polite, so helpful and nothing is too much trouble for them.
Staff are so polite, so helpful and nothing is too much trouble for them.
Sandra, June 2025
Gave this company 5 stars as been with them for a few years now. They are very friendly and helpful, couldn't do without their help.
Gave this company 5 stars as been with them for a few years now. They are very friendly and helpful, couldn't do without their help.
Paul, June 2025
very professional and friendly staff wo new what is needed with my order and walked through everything with and received an email to say my order was complete, thank you 😊.
very professional and friendly staff wo new what is needed with my order and walked through everything with and received an email to say my order was complete, thank you 😊.
John, June 2025
We could not do with out people like you you are life savers thank you so much
We could not do with out people like you you are life savers thank you so much
Sandra, June 2025
Staff are very supportive and aware of all their products Very efficient and professional service
Staff are very supportive and aware of all their products Very efficient and professional service
Sheila, June 2025
I’ve found these very helpful the lady or gentleman phones up regularly to see what I need for the following month and the delivery person is verypleasent
I’ve found these very helpful the lady or gentleman phones up regularly to see what I need for the following month and the delivery person is verypleasent
Lisa, June 2025
Perfect service and friendly staff. I've recently been having trouble with my previous supplier with them missing items, not cutting my stoma bags, sending the wrong things or waiting days for delivery. I remembered speaking with Zoe from CliniMed from the start of my stoma journey and she recommended SecuriCare to me. I changed over last week and spoke to Tiffany. She understood my needs, took all the correct codes for my products and then
Perfect service and friendly staff. I've recently been having trouble with my previous supplier with them missing items, not cutting my stoma bags, sending the wrong things or waiting days for delivery. I remembered speaking with Zoe from CliniMed from the start of my stoma journey and she recommended SecuriCare to me. I changed over last week and spoke to Tiffany. She understood my needs, took all the correct codes for my products and then told me the wonderful news that I could get my deliveries on a set date each month, without needing to contact. As a busy mum, a wife and an ostomy patient life can be a juggle getting everything organised without the added stress of ordering your supplies. I now have a standing order set up for the start of every month (the Friday before if it's a BH) and my delivery is sent directly to me from DPD. A text is sent so you know when you'll get your order and everything was well packaged. Life with a stoma can be a challenge but what isn't, is the service and care from SecuriCare. I mean the clues in the name. If you're having difficulty with other providers and unsure who to change to, then SecuriCare is your answer.
Paul, June 2025
Very helpful and pleasant staff, they have never disappointed me
Very helpful and pleasant staff, they have never disappointed me
George, June 2025
Have used Fittleworth now for over Two years they have very helpful staff when you ring them. they send reminders when its time to order which is very helpful . The delivery is by DPD witch is very good
Have used Fittleworth now for over Two years they have very helpful staff when you ring them. they send reminders when its time to order which is very helpful . The delivery is by DPD witch is very good
Ann, June 2025
Very satisfied with the service.
Very satisfied with the service.
Brian, June 2025
Excellent service,Ordering is simple.Staff are very helpful.My orders always arrive on time.
Excellent service,Ordering is simple.Staff are very helpful.My orders always arrive on time.
David, June 2025
I have used Fittleworth since 2007 and I can't recall having had any issues with them. I have only given a 4 for friendliness as I order my items via email, however when I used to call them to place an order the staff were always friendly and helpful.
I have used Fittleworth since 2007 and I can't recall having had any issues with them. I have only given a 4 for friendliness as I order my items via email, however when I used to call them to place an order the staff were always friendly and helpful.
colin, June 2025
My husband had surgery and I do not drive. The doctor's surgery is too far to walk to and to get to a pharmacy was impossible. Luckily the hospital arranged for a supply from Fittleworth and we have been ordering direct from them. We were initially helped with our orders but now have confidence that when we require more items, we can phone in and they are delivered promptly on time without any hassle. Don't
My husband had surgery and I do not drive. The doctor's surgery is too far to walk to and to get to a pharmacy was impossible. Luckily the hospital arranged for a supply from Fittleworth and we have been ordering direct from them. We were initially helped with our orders but now have confidence that when we require more items, we can phone in and they are delivered promptly on time without any hassle. Don't think we could cope now without Fittleworth.
Trrence, June 2025
Always willing to help and keep updated re delivery times
Always willing to help and keep updated re delivery times
Paul, June 2025
Extremely helpful and understanding people. Love it
Extremely helpful and understanding people. Love it
Kenneth, June 2025
I have been using Fittleworth for 15 years with not one problem and my order over the phone has been handled in a professional and friendly manner
I have been using Fittleworth for 15 years with not one problem and my order over the phone has been handled in a professional and friendly manner
kevin, June 2025
I’ve never had a bad experience with Fittleworth they even gone above and beyond one time when my medical practice had not approved my catheters and I had virtually ran out they got a small supply to cover me while my medical practice sorted themselves out
I’ve never had a bad experience with Fittleworth they even gone above and beyond one time when my medical practice had not approved my catheters and I had virtually ran out they got a small supply to cover me while my medical practice sorted themselves out
Ian, June 2025
The orders are quickly dispatched. I have used Fittleworth for a number of years now and have always found their service to be excellent.
The orders are quickly dispatched. I have used Fittleworth for a number of years now and have always found their service to be excellent.
Brenda, June 2025
I found your staff helpful, courteous and kind
I found your staff helpful, courteous and kind
David, June 2025
Excellent from order to delivery, sfaff are always very helpfull and the DPD delivery service is fantastic.
Excellent from order to delivery, sfaff are always very helpfull and the DPD delivery service is fantastic.
Frances, June 2025
When I phone for my supplies I always feel very happy with whoever I speak to. They are friendly & helpful.
When I phone for my supplies I always feel very happy with whoever I speak to. They are friendly & helpful.
Gary, June 2025
After a few issues when I first had my stoma, now can’t fault them a phone call every month And quick delivery
After a few issues when I first had my stoma, now can’t fault them a phone call every month And quick delivery
Craig, June 2025
Iv filled in the stars as I don't have a problem with fittleworth them selves it's the delivery service they are supposed to ring the bell if no answer they are supposed to leave the parcel round the back . But they leave it on the front door step and drive off this is not good.
Iv filled in the stars as I don't have a problem with fittleworth them selves it's the delivery service they are supposed to ring the bell if no answer they are supposed to leave the parcel round the back . But they leave it on the front door step and drive off this is not good.
Robert, June 2025
I have just used the Fittleworth Hub for the first time and find it straightforward and supremely quick. I don't want to give up on friendly one-to-one conversation, however, so I will be phoning in my order from time to time in the future. Fittleworth are first class and a pleasure to deal with.
I have just used the Fittleworth Hub for the first time and find it straightforward and supremely quick. I don't want to give up on friendly one-to-one conversation, however, so I will be phoning in my order from time to time in the future. Fittleworth are first class and a pleasure to deal with.
Linda, June 2025
Been suing these products for 5 years and only a couple of times order been wrong
Been suing these products for 5 years and only a couple of times order been wrong
Margaret, June 2025
Very efficient service.
Very efficient service.
Peter, June 2025
Never dealt with any other company, but very impressed by Fittleworth
Never dealt with any other company, but very impressed by Fittleworth
James, June 2025
I didnt get my product delivered the day it was supposed to arrive so called Fittleworth helping and the lady who i spoke to was really friendly and apologetic and in the end the product was delivered just before i ran out. . Its finally sorted out
I didnt get my product delivered the day it was supposed to arrive so called Fittleworth helping and the lady who i spoke to was really friendly and apologetic and in the end the product was delivered just before i ran out. . Its finally sorted out
Doris, June 2025
5 years plus and would recommend every time. Quick and easy ordering process and updates regarding delivery appreciated.
5 years plus and would recommend every time. Quick and easy ordering process and updates regarding delivery appreciated.
Leslie, June 2025
My husband had his operation in December and Medilink have been his provider of all his requirements ever since. He now has a phone call every month to discuss his needs and have been very helpful. Delivery is always on time and when we are on holiday always arrange for delivery for the day after we get back and so far every thing has been great. Cannot fault this company at all.
My husband had his operation in December and Medilink have been his provider of all his requirements ever since. He now has a phone call every month to discuss his needs and have been very helpful. Delivery is always on time and when we are on holiday always arrange for delivery for the day after we get back and so far every thing has been great. Cannot fault this company at all.
claire, June 2025
They always give me a call once a month for me to place and order. My stuff always comes on time. The staff are lovely.
They always give me a call once a month for me to place and order. My stuff always comes on time. The staff are lovely.
Barbara, June 2025
I have no complaints it all seems to run smoothly
I have no complaints it all seems to run smoothly
Susan, June 2025
All excellent to date thank you.
All excellent to date thank you.
Alison, June 2025
The team at Fittleworth are all first class with excellent customer care skills. The only improvement I would like to see is in the quality of the black bags, over the last 5 years this has deteriorated.
The team at Fittleworth are all first class with excellent customer care skills. The only improvement I would like to see is in the quality of the black bags, over the last 5 years this has deteriorated.
Mary, June 2025
Very happy
Very happy
ALAN, June 2025
some times delivery is not what it could be
some times delivery is not what it could be
Judith, June 2025
From day 1 I used this company as recommended by my stoma nurse. Initial order set up was very easy and I was able to alter my order slightly over the telephone once I had established my needs. Every 28 days they ring to confirm my order and deliver 14 days later. Arranged early delivery when I was going on holiday and suggested a few extra supplies as I may need to change more often
From day 1 I used this company as recommended by my stoma nurse. Initial order set up was very easy and I was able to alter my order slightly over the telephone once I had established my needs. Every 28 days they ring to confirm my order and deliver 14 days later. Arranged early delivery when I was going on holiday and suggested a few extra supplies as I may need to change more often as going to Benin a hot country. Always polite and helpful.
Graham, June 2025
What can I say. Excellent in every way and most professional. Fittleworth clearly work well in conjunction with the NHS Stoma team in my case. Thank and this is a good operational template for ‘Share Best Practice’
What can I say. Excellent in every way and most professional. Fittleworth clearly work well in conjunction with the NHS Stoma team in my case. Thank and this is a good operational template for ‘Share Best Practice’
Barbara, June 2025
Have found my conversations to be informative, cheerful and always helpful. Am very happy that during my hospital stay i was provided with Fittleworth products and that meant I could continue using them when I got home.
Have found my conversations to be informative, cheerful and always helpful. Am very happy that during my hospital stay i was provided with Fittleworth products and that meant I could continue using them when I got home.
Allan, June 2025
Very helpful staff on the phone. Fast and reliable ordering and delivery
Very helpful staff on the phone. Fast and reliable ordering and delivery
Wayne, June 2025
Terrible service
Terrible service
Monica, June 2025
I have had a stoma fir atleast 4 years now and was put onto Fittleworth by the hospital. I have had nothing but efficiency and complete reliability ever since then. On th rare occasions when I have needed to be in touch with the company I have had nothing but friendly gentle and dare I say sweet help on the phone I have tried to respond with my thanks and hope that the message has
I have had a stoma fir atleast 4 years now and was put onto Fittleworth by the hospital. I have had nothing but efficiency and complete reliability ever since then. On th rare occasions when I have needed to be in touch with the company I have had nothing but friendly gentle and dare I say sweet help on the phone I have tried to respond with my thanks and hope that the message has been passed on.
David, June 2025
Always call when I’m due a restock, if it wasn’t for that call every month, I’d be without enough stoma bags and essentials
Always call when I’m due a restock, if it wasn’t for that call every month, I’d be without enough stoma bags and essentials
Robin, June 2025
Always on time and very quick
Always on time and very quick
Peter, June 2025
Delivery performance is much improved of late. Sometimes the parcels arrive somewhat damaged , but the contents are ok, so far.
Delivery performance is much improved of late. Sometimes the parcels arrive somewhat damaged , but the contents are ok, so far.
Gwyn, June 2025
A very good company to deal with, very polite and helpful, a pleasure to deal with.
A very good company to deal with, very polite and helpful, a pleasure to deal with.
Brenda, June 2025
I have had this company for iliostomy products for y the last ten years,very polite and helpful.Good delivery service too.
I have had this company for iliostomy products for y the last ten years,very polite and helpful.Good delivery service too.
Andrea, June 2025
A completely reliable and very helpful, friendly service. So good to have a reminder message whenever it's time to reorder so you can never run out of products.
A completely reliable and very helpful, friendly service. So good to have a reminder message whenever it's time to reorder so you can never run out of products.
Lyn, June 2025
Caring staff and always reliable
Caring staff and always reliable
ray, June 2025
always been reliable and delivered my medical pieces on time
always been reliable and delivered my medical pieces on time
Adrian, June 2025
Never had a problem with agents or delivery. Love that bags are pre-cut and the complimentary things that we often forget that makes things a bit easier eg black bags, wipes etc. only thing that was raised by a Carer recently was the night bags (5550) do not have protectors on end of tube for when not in use which means there is the chance of infection. I raised this with Fittleworth who said they’d
Never had a problem with agents or delivery. Love that bags are pre-cut and the complimentary things that we often forget that makes things a bit easier eg black bags, wipes etc. only thing that was raised by a Carer recently was the night bags (5550) do not have protectors on end of tube for when not in use which means there is the chance of infection. I raised this with Fittleworth who said they’d ask Manufacturer and get back to me and they never did. Hence 1 star less for Communication.
Brian, June 2025
Excellent friendly staff, communication is also very good. whichever method used for ordering goods is easy and effective
Excellent friendly staff, communication is also very good. whichever method used for ordering goods is easy and effective
Geoffrey, June 2025
From order to delivery the service provided is great
From order to delivery the service provided is great
John, June 2025
I am fully satisfied in all respects:friendly, helpful, sympathetic, caring and swift service and an excellent product.
I am fully satisfied in all respects:friendly, helpful, sympathetic, caring and swift service and an excellent product.
Lindsay, June 2025
I have used Fittleworth for all my stoma supplies since 2015 and have been and remain very happy with all they provide for me and the service they offer. From my monthly contact via email and the delivery everything works seamlessly. I did have one or two issues in the early but following contact with them everything was resolved.
I have used Fittleworth for all my stoma supplies since 2015 and have been and remain very happy with all they provide for me and the service they offer. From my monthly contact via email and the delivery everything works seamlessly. I did have one or two issues in the early but following contact with them everything was resolved.
Constance, June 2025
I am a lady 79yrs of age .I have been with Fittleworth for only two years. I am very satisfied with the products I require. Staff are creating trust which is always valuable needed as we are a group of people in a delicate position, .thank you so much for your support. Long may you be here to support me All your support is valuable,help me not to worry .
I am a lady 79yrs of age .I have been with Fittleworth for only two years. I am very satisfied with the products I require. Staff are creating trust which is always valuable needed as we are a group of people in a delicate position, .thank you so much for your support. Long may you be here to support me All your support is valuable,help me not to worry .
John, June 2025
It is a pleasure to talk to a person who understands ones needs and that is greatly appreciated. Keep it up.
It is a pleasure to talk to a person who understands ones needs and that is greatly appreciated. Keep it up.
Janice, June 2025
I have used Fittleworth as my suppliers for many years & have always been satisfied with their service. I order by telephone and the staff are always helpful and friendly. Regards Jan
I have used Fittleworth as my suppliers for many years & have always been satisfied with their service. I order by telephone and the staff are always helpful and friendly. Regards Jan
Julie, June 2025
Very good service, staff are lovely and I like that you receive reminders to order
Very good service, staff are lovely and I like that you receive reminders to order
Jill, June 2025
I have had difficulty phoning Fitteworth, the phone rings for so long it cuts off. There were a few questions I wanted to ask ask at the time. I have resolved my questions now though,
I have had difficulty phoning Fitteworth, the phone rings for so long it cuts off. There were a few questions I wanted to ask ask at the time. I have resolved my questions now though,
Andy, June 2025
Hi, I have been using products supplied by yourselves for some 10 months. Geberally the 'next supply' calculation is quite good. On two occasions i needed to make contact with you to hasten the delivery. The person handling my request was very pleasant and helpful. This was very much appreciated. Thank you for your good service as it goes a long way to reduce anxiety over continuity of supply. Regards Andy
Hi, I have been using products supplied by yourselves for some 10 months. Geberally the 'next supply' calculation is quite good. On two occasions i needed to make contact with you to hasten the delivery. The person handling my request was very pleasant and helpful. This was very much appreciated. Thank you for your good service as it goes a long way to reduce anxiety over continuity of supply. Regards Andy
John, June 2025
I have been a Fittleworth customer for some time, previously ordering direct, Fittleworth then had to contact my Surgery to get the Prescription, this caused a delay on the order being delivered. But now in Southampton we have a new Nurse driven telephone system that bypasses my Surgery as they can send the prescription direct. This is now so speedy, that my parcel was delivered the next day! Such a brilliant service, from a brilliant,
I have been a Fittleworth customer for some time, previously ordering direct, Fittleworth then had to contact my Surgery to get the Prescription, this caused a delay on the order being delivered. But now in Southampton we have a new Nurse driven telephone system that bypasses my Surgery as they can send the prescription direct. This is now so speedy, that my parcel was delivered the next day! Such a brilliant service, from a brilliant, well run company.
Doug, June 2025
Staffhave always been friendly and helpful if I had a problem. Reply to E mails and if you aare prepared to wait a bit are available to speak to.
Staffhave always been friendly and helpful if I had a problem. Reply to E mails and if you aare prepared to wait a bit are available to speak to.
Rita, June 2025
My wife has been having Fittleworth products for the last 5years and we think that the whole service is one of the best.
My wife has been having Fittleworth products for the last 5years and we think that the whole service is one of the best.
Lyn, June 2025
I have been using Fittleworth for all my storma needs since 2006 , they are a fantastic team and have never had an issue with them . It is so easy to order and the products come in a box well disguised . Would highly recommend them to anyone needing anything to do with a storma and other products they do .
I have been using Fittleworth for all my storma needs since 2006 , they are a fantastic team and have never had an issue with them . It is so easy to order and the products come in a box well disguised . Would highly recommend them to anyone needing anything to do with a storma and other products they do .
Richard, June 2025
Very good product, service, and delivery! Not easy to get through on the phone!,
Very good product, service, and delivery! Not easy to get through on the phone!,
DAVID, June 2025
As in my earlier review this is an excellent company for delivery and communication. No problems whatsoever.
As in my earlier review this is an excellent company for delivery and communication. No problems whatsoever.
David, June 2025
I have found all my dealings with Fittleworth to have been extremely easy and efficient. Fittleworth's staff all seem to be knowledgeable , efficient and friendly.
I have found all my dealings with Fittleworth to have been extremely easy and efficient. Fittleworth's staff all seem to be knowledgeable , efficient and friendly.
Phil, June 2025
I have been supplied by Fittleworth now for over 2 years since my operation. I have found their ordering process very easy to use, the products arrive on time and in good condition. Any changes to my order has been dealt with very quickly.
I have been supplied by Fittleworth now for over 2 years since my operation. I have found their ordering process very easy to use, the products arrive on time and in good condition. Any changes to my order has been dealt with very quickly.
Simon, June 2025
The new hub / online service is great, easy to use. Delivery within or on time, if ever there is a delay the courier always communicates. Very happy with the service, thank you.
The new hub / online service is great, easy to use. Delivery within or on time, if ever there is a delay the courier always communicates. Very happy with the service, thank you.
Christopher, June 2025
I have been a Fittleworth customer for 9 months and the service that I have been given has been first class in every respect
I have been a Fittleworth customer for 9 months and the service that I have been given has been first class in every respect
Danielle, June 2025
Fittleworth have always been an excellent service. Easy to order, reliable, excellent quality products and delivered on time.
Fittleworth have always been an excellent service. Easy to order, reliable, excellent quality products and delivered on time.
Debra, June 2025
You always get a very helpful, friendly person nothing automated! They are always happy to help. I am very happy with this Company 🌟🌟🌟🌟🌟
You always get a very helpful, friendly person nothing automated! They are always happy to help. I am very happy with this Company 🌟🌟🌟🌟🌟
Joan, June 2025
I have used Fittleworth for my stoma products for two years, I have trised other manufacturers products recently and have decided to stay with what I know
I have used Fittleworth for my stoma products for two years, I have trised other manufacturers products recently and have decided to stay with what I know
Su, June 2025
Everyone when I phone are pleasant nice understanding. Helpful
Everyone when I phone are pleasant nice understanding. Helpful
Barbara, June 2025
I have been using Fittleworth for my stoma supplies for seven years and cannot fault them. The staff are courteous, respectful and very professional. Will be a "customer" for life.
I have been using Fittleworth for my stoma supplies for seven years and cannot fault them. The staff are courteous, respectful and very professional. Will be a "customer" for life.
Paula, June 2025
I have always been very happy with my Fittleworth experience All telephone calls have been answered by a friendly member of the staff.the products are just perfect and the dry wipes and plastic bags that Fittleworth supply are very good and so needed.
I have always been very happy with my Fittleworth experience All telephone calls have been answered by a friendly member of the staff.the products are just perfect and the dry wipes and plastic bags that Fittleworth supply are very good and so needed.
Philip, June 2025
Fittleworth have always been extremely knowledgeable, helpful and reliable. We have used them for at least 10 years and even when there has been shortages of products beyond their control, they have always kept me fully informed and delivered my order as soon as possible. I highly recommend Fittleworth!
Fittleworth have always been extremely knowledgeable, helpful and reliable. We have used them for at least 10 years and even when there has been shortages of products beyond their control, they have always kept me fully informed and delivered my order as soon as possible. I highly recommend Fittleworth!
Richard, June 2025
Can't fault coloplast charter. Was swapped to them recently after a change of stoma bag was required. I can honestly say they were so helpful both on the phone, email response, and delivery of products. I am so pleased with the level of service, thank you
Can't fault coloplast charter. Was swapped to them recently after a change of stoma bag was required. I can honestly say they were so helpful both on the phone, email response, and delivery of products. I am so pleased with the level of service, thank you
Norman, June 2025
Since having a stoma I have used Fittleworth from the very start and have never had any issues, very friendly customer care and support in any of my requirements.
Since having a stoma I have used Fittleworth from the very start and have never had any issues, very friendly customer care and support in any of my requirements.
Mark, June 2025
Very helpfull, when my doctors practice screwed up with the first prescription, Fittleworth corrected the request, grateful and thankfuly.
Very helpfull, when my doctors practice screwed up with the first prescription, Fittleworth corrected the request, grateful and thankfuly.
Kenneth, June 2025
Very good service & reliabillity.
Very good service & reliabillity.
Bryan, June 2025
I have used Fittleworth as recommended by my hospital and have never had an issue, complaint since undergoing stoma surgery. They have always delivered on time and apart from one damaged box with no items missing great service.
I have used Fittleworth as recommended by my hospital and have never had an issue, complaint since undergoing stoma surgery. They have always delivered on time and apart from one damaged box with no items missing great service.
Miriam, June 2025
I have always found the telephone operators to be friendly, helpful and courteous
I have always found the telephone operators to be friendly, helpful and courteous
Lorraine, June 2025
Great company from ordering to delivery
Great company from ordering to delivery
David, June 2025
Always helpful and reliable
Always helpful and reliable
Christine, June 2025
I recently received my first delivery of Fittleworth products which were ordered by my specialist nurse following my consultation on my progress following my operation. The items were well packaged and included some extra personal care products which are much appreciated. Unfortunately the delivery driver took the package to the wrong address but I got it eventually. A friendly follow up phone call from Fittleworth checked that I had everything I needed and reminded me
I recently received my first delivery of Fittleworth products which were ordered by my specialist nurse following my consultation on my progress following my operation. The items were well packaged and included some extra personal care products which are much appreciated. Unfortunately the delivery driver took the package to the wrong address but I got it eventually. A friendly follow up phone call from Fittleworth checked that I had everything I needed and reminded me that I would need to order new supplies a fortnight before I ran out. I am pleased to say that I have made a better recovery than expected and I no longer need the products but I would certainly contact Fittleworth again should my problem recur.
Stephanie, June 2025
Charter are always prompt and reliable in sending me my supplies which when using stoma products is exactly what you need.
Charter are always prompt and reliable in sending me my supplies which when using stoma products is exactly what you need.
Jennifer, June 2025
Last year the bags I had used for 50 years were discontinued . I had always picked my prescription up from my local pharmacy unaware of home delivery service being provided by several different companies. After requesting samples online from every company I could find I eventually chose Salts. I was not only highly delighted with the bags but also with all the information provided on their home delivery service. I no longer have to
Last year the bags I had used for 50 years were discontinued . I had always picked my prescription up from my local pharmacy unaware of home delivery service being provided by several different companies. After requesting samples online from every company I could find I eventually chose Salts. I was not only highly delighted with the bags but also with all the information provided on their home delivery service. I no longer have to request repeat prescriptions from my surgery. I am reminded by email from Salts Medicare when their records show I may be needing further supplies and they obtain the prescription from my surgery and arrange delivery. to my home. Their service is excellent. I really cant fault them. I don't just feel like a customer number but an individual who they care about,
Anthony, June 2025
They are very efficient and quick to deliver items
They are very efficient and quick to deliver items
David, June 2025
No problems experienced since starting in early 2024
No problems experienced since starting in early 2024
Ray, June 2025
Apart from a few issue, when the new hub was delivered, i have found the service good and the staff very helpful, if i have any queries.
Apart from a few issue, when the new hub was delivered, i have found the service good and the staff very helpful, if i have any queries.
Michael, June 2025
Fittleworth have been my provider since 2022 and the customer service and supply service has been without fault.
Fittleworth have been my provider since 2022 and the customer service and supply service has been without fault.
Jacqueline, June 2025
In the early days of my husband needing sheaths, we had daily problems with leakage and equipment coming apart, at some point causing nasty sores on his backside. Here I had to ask the district nurses to visit via the GP. I was always greeted with curtesy and understanding from the staff, was sent samples of different size sheaths and various lotions and potions to help solve the problems. So great company with consistently prompt
In the early days of my husband needing sheaths, we had daily problems with leakage and equipment coming apart, at some point causing nasty sores on his backside. Here I had to ask the district nurses to visit via the GP. I was always greeted with curtesy and understanding from the staff, was sent samples of different size sheaths and various lotions and potions to help solve the problems. So great company with consistently prompt delivery.
Alex, June 2025
I have been using Fittleworth for 3 years now and can honestly say the delivery today is the first one not to be on or before the date given and it was only one day late so I would recommend them 100% they use DPD and also a big 👍 to them aswell.
I have been using Fittleworth for 3 years now and can honestly say the delivery today is the first one not to be on or before the date given and it was only one day late so I would recommend them 100% they use DPD and also a big 👍 to them aswell.
michael, June 2025
HARD TO GET YOURE ORDER BY TELYPHONE
HARD TO GET YOURE ORDER BY TELYPHONE
Claire, June 2025
Really pleased with Fittleworth. At a very testing time in my life it was so important to have such a reliable supply service with excellent products backed up by a truly helpful helpline. Thank you.
Really pleased with Fittleworth. At a very testing time in my life it was so important to have such a reliable supply service with excellent products backed up by a truly helpful helpline. Thank you.
Kenneth, June 2025
I have always found the staff to be polite helpful and knowledgeable,Delivery times are very acceptable and products are of a high standard
I have always found the staff to be polite helpful and knowledgeable,Delivery times are very acceptable and products are of a high standard
ann, June 2025
The team are so friendly and helpful and understanding
The team are so friendly and helpful and understanding
Peter, June 2025
Fittleworth make ordering the products I require very straightforward. They are always promptly delivered.
Fittleworth make ordering the products I require very straightforward. They are always promptly delivered.
Cynthia, June 2025
I have been a client for over 20 years in this time I have found them very efficient and delivery always prompt and notification of items arrival very helpful.
I have been a client for over 20 years in this time I have found them very efficient and delivery always prompt and notification of items arrival very helpful.
Barry, June 2025
Because im deaf. Everything done online. Service and response are really good. Delivery as promised
Because im deaf. Everything done online. Service and response are really good. Delivery as promised
Martin, June 2025
Could answer the phone a lot quicker
Could answer the phone a lot quicker
Denzil, June 2025
Excellent customer service, second to none.
Excellent customer service, second to none.
Heather, June 2025
My stoma nurse advised me to change my supplier and recommended Fittleworth. My supplies are of excellent quality and delivered quickly using DPD who are also very good and reliable. I have had a couple of slight issues , partly due to poor communication about a procedure change with my surgery, but these were resolved and all is now working well. I would definitely recommend Fittleworth to anyone requiring stoma products. Thank you for making
My stoma nurse advised me to change my supplier and recommended Fittleworth. My supplies are of excellent quality and delivered quickly using DPD who are also very good and reliable. I have had a couple of slight issues , partly due to poor communication about a procedure change with my surgery, but these were resolved and all is now working well. I would definitely recommend Fittleworth to anyone requiring stoma products. Thank you for making my condition as stress free as possible.
Brenda, June 2025
Always helpful and knowledgeable. Delivery is usually very efficient and products are also very good.
Always helpful and knowledgeable. Delivery is usually very efficient and products are also very good.
David, June 2025
I have been looked after by Amcare for over 15 years. I have never been let down. Wonderful service.
I have been looked after by Amcare for over 15 years. I have never been let down. Wonderful service.
Susan, June 2025
Never any issues. Very friendly people. You can trust them and they will help out with any problems you might be having.
Never any issues. Very friendly people. You can trust them and they will help out with any problems you might be having.
June, June 2025
My husband had stoma operation last August and his supplies come from Securicare. They are very friendly and everything is always delivered promptly and correctly. He is extremely happy with theirservice
My husband had stoma operation last August and his supplies come from Securicare. They are very friendly and everything is always delivered promptly and correctly. He is extremely happy with theirservice
Sylvia, June 2025
A regular call from them every month, they are so helpful and friendly. Always ready to answer questions and happy to advise. They never rush through the calls it's lovely to know you speak to the same person each time they call so a good rapport is built with them. They provide disposable bed sheets, black and grey disposal bags, dry and wet wipes and hand sanitiser complimentaries as well. Been using them for a
A regular call from them every month, they are so helpful and friendly. Always ready to answer questions and happy to advise. They never rush through the calls it's lovely to know you speak to the same person each time they call so a good rapport is built with them. They provide disposable bed sheets, black and grey disposal bags, dry and wet wipes and hand sanitiser complimentaries as well. Been using them for a good many years. I cannot praise them enough
Suzanna, June 2025
I changed to Amcare few years ago and it's the best thing I ever did the service is great and the stoma nurses are more than happy to help no matter what the problem. The staff on duty to help will do all they can and always keep you up-to-date with all there doing for you.
I changed to Amcare few years ago and it's the best thing I ever did the service is great and the stoma nurses are more than happy to help no matter what the problem. The staff on duty to help will do all they can and always keep you up-to-date with all there doing for you.
Pat, June 2025
I have been using Fittleworth for the past four years and I am extremely pleased with the customer service that they provide. There have been times when I have had to speak to them and they have been extremely helpful and supportive.
I have been using Fittleworth for the past four years and I am extremely pleased with the customer service that they provide. There have been times when I have had to speak to them and they have been extremely helpful and supportive.
David, June 2025
I have never had any problems when ordering
I have never had any problems when ordering
Robert, June 2025
I can not fault the service that l receive when I phone the the people are friendly, polite and understanding of the product I am asking for. The delivery is on time and in the allocated time given. So well done all.
I can not fault the service that l receive when I phone the the people are friendly, polite and understanding of the product I am asking for. The delivery is on time and in the allocated time given. So well done all.
Chris, June 2025
Always ready to help, always greet you politely
Always ready to help, always greet you politely
Sally, June 2025
Excellent,fast efficient service with fast delivery
Excellent,fast efficient service with fast delivery
Maureen, May 2025
Having not been with this Company very long, I can only give comments from my brief time. So far I’ve found the company very helpful and am completely satisfied with the products my husband requires.
Having not been with this Company very long, I can only give comments from my brief time. So far I’ve found the company very helpful and am completely satisfied with the products my husband requires.
Dave, May 2025
18 months of excellent service. In the early days of having my urostomy they were particularly supportive and helpful. Thanks again
18 months of excellent service. In the early days of having my urostomy they were particularly supportive and helpful. Thanks again
Claire, May 2025
Overall a great service. Friendly and knowlegable staff . Sometimes a problem getting through on the phone
Overall a great service. Friendly and knowlegable staff . Sometimes a problem getting through on the phone
Tony, May 2025
After a couple of hiccups they solved our problem quickly
After a couple of hiccups they solved our problem quickly
Gloria, May 2025
Always helpful and notification perfect.
Always helpful and notification perfect.
Pops, May 2025
The 3 ladies at the Hull store are amazing, I was a new customer and didn’t know the name of the things I was using, they helped me get set up with home deliveries, I get notified when I am due to put an order in, they keep me informed every step of the way, Jude, Katie and Karen are all amazing. Just recently I am having a problem with the stick on Coloplast not
The 3 ladies at the Hull store are amazing, I was a new customer and didn’t know the name of the things I was using, they helped me get set up with home deliveries, I get notified when I am due to put an order in, they keep me informed every step of the way, Jude, Katie and Karen are all amazing. Just recently I am having a problem with the stick on Coloplast not working and having an awful chemical smell, they have gone out of their way to get me samples of everything and so I could try before I changed over, they didn’t question it and went above and beyond to help me out. I suffer with social anxiety and cannot talk on the phone so I am allowed to email my order or questions and they get back to me within the hour, I really couldn’t ask for a better team, They are simply amazing. Thank you salts medilink and my 3 lovely ladies ❤️
elizabeth, May 2025
always reliable but difficult to get through to on the phone sometimes
always reliable but difficult to get through to on the phone sometimes
Patrick, May 2025
Been with Amcare over a year abd to me they are a top class company in this line of business. Any issues that arise are dealt with promptly and without any hassle.
Been with Amcare over a year abd to me they are a top class company in this line of business. Any issues that arise are dealt with promptly and without any hassle.
Maureen, May 2025
Always helpful, friendly and totally professional will go the extra mile. Delivery on time when they it will arrive it does, we’ll packed all items secure. Would not change them for anything.
Always helpful, friendly and totally professional will go the extra mile. Delivery on time when they it will arrive it does, we’ll packed all items secure. Would not change them for anything.
Ajit, May 2025
Excellent products delivery on time and to date expected.
Excellent products delivery on time and to date expected.
Kris, May 2025
Fittleworth has been an absolute game-changer in providing essential health supplies. Their service is reliable, efficient, and always tailored to individual needs. Ordering is hassle-free, and their customer support is friendly and knowledgeable. I've always received my deliveries on time, and the quality of their products is excellent. Knowing I can count on them for consistent service and top-notch healthcare essentials is reassuring. Highly recommended.
Fittleworth has been an absolute game-changer in providing essential health supplies. Their service is reliable, efficient, and always tailored to individual needs. Ordering is hassle-free, and their customer support is friendly and knowledgeable. I've always received my deliveries on time, and the quality of their products is excellent. Knowing I can count on them for consistent service and top-notch healthcare essentials is reassuring. Highly recommended.
Robert, May 2025
Received my first product in a timely manner. Also got a courtesy phone call they were very polite and explained everything.
Received my first product in a timely manner. Also got a courtesy phone call they were very polite and explained everything.
Sylvia, May 2025
I cant thank bullen health care enough they are a brilliant company nothing is too much for them thank you bullen
I cant thank bullen health care enough they are a brilliant company nothing is too much for them thank you bullen
Anthony, May 2025
First class in all departments
First class in all departments
M, May 2025
The team from SecuriCare are amazing, caring, supportive and always will to help should issues occur. They ring you to remind you about placing orders if you are late, and check up on how you are getting on with products. Website is easy to use when ordering products.
The team from SecuriCare are amazing, caring, supportive and always will to help should issues occur. They ring you to remind you about placing orders if you are late, and check up on how you are getting on with products. Website is easy to use when ordering products.
David, May 2025
I’ve been using Respond since March. First class friendly service. I get my delivery every 4 weeks. Before my delivery is due I receive a phone call asking what I need and they tell me the exact date of delivery. I’m due to go on holiday soon so I called them and asked if I could have my delivery one week earlier. This was not a problem. I would definitely recommend Respond.
I’ve been using Respond since March. First class friendly service. I get my delivery every 4 weeks. Before my delivery is due I receive a phone call asking what I need and they tell me the exact date of delivery. I’m due to go on holiday soon so I called them and asked if I could have my delivery one week earlier. This was not a problem. I would definitely recommend Respond.
Patrick, May 2025
I have nothing but praise for the service.
I have nothing but praise for the service.
susan, May 2025
never let me down with deliveries
never let me down with deliveries
John, May 2025
Always helpful when I ring them
Always helpful when I ring them
James, May 2025
Can’t do too much for their customers. Everything they do has the customer at the heart. They really do care!
Can’t do too much for their customers. Everything they do has the customer at the heart. They really do care!
Lee, May 2025
Shocking service always late never send the right products
Shocking service always late never send the right products
Stuart, May 2025
Phone me every month deliver promptly have my own personal contact who understands my product requirements ,is both amiable and professional.
Phone me every month deliver promptly have my own personal contact who understands my product requirements ,is both amiable and professional.
SUSAN, May 2025
RESPOND STAFF ARE SO SO HELPFUL IF I HAVE ANY QUESTIONS THEY CANT ANSWER THEY GET IN TOUCH WITH STOMA NURSES AND GET BACK TO ME .
RESPOND STAFF ARE SO SO HELPFUL IF I HAVE ANY QUESTIONS THEY CANT ANSWER THEY GET IN TOUCH WITH STOMA NURSES AND GET BACK TO ME .
Dominic, May 2025
I was paired with Securicare since leaving hospital - and to date - they have been friendly , efficient , loyal and offers great service .
I was paired with Securicare since leaving hospital - and to date - they have been friendly , efficient , loyal and offers great service .
Malcolm, May 2025
Due to complications during surgery I find myself with both a Stoma and Catheter for the rest of my life it is a godsend to know Fittleworth can deliver what medical supplies I need. No need to visit or phone my doctors for a prescription they do it all. All I have to do is phone them and place my order. Cant fault them.
Due to complications during surgery I find myself with both a Stoma and Catheter for the rest of my life it is a godsend to know Fittleworth can deliver what medical supplies I need. No need to visit or phone my doctors for a prescription they do it all. All I have to do is phone them and place my order. Cant fault them.
Ian, May 2025
Recent changes are a pain and a disaster. Why was this change made, I wonder ? It has made everything more difficult from start to finish. Ordering is a nightmare, there is no eMail message to confirm the order, which was as useful and helpful item. The latest delivery is not cut to size. Why has this information been lost. I can cut the stoma bags myself , but it is a slow and laborious
Recent changes are a pain and a disaster. Why was this change made, I wonder ? It has made everything more difficult from start to finish. Ordering is a nightmare, there is no eMail message to confirm the order, which was as useful and helpful item. The latest delivery is not cut to size. Why has this information been lost. I can cut the stoma bags myself , but it is a slow and laborious process. Why could this information not be transferred from the "old " site ? Overall its more stress less help and an inferior service leading to and inferior product delivered.
Derek, May 2025
Used this company since 1997, same delivery driver since then. Very friendly and helpful service by all staff
Used this company since 1997, same delivery driver since then. Very friendly and helpful service by all staff
Kenneth, May 2025
Your service is A1 thank you all
Your service is A1 thank you all
Pauline, May 2025
Been with Fittleworth since 1985 never had any problems whatsoever , always delivered on time . Whoever is on the phone always helpful and asks if there is anything else you need . .
Been with Fittleworth since 1985 never had any problems whatsoever , always delivered on time . Whoever is on the phone always helpful and asks if there is anything else you need . .
John, May 2025
Service! (If You Enjoy Chaos and Suspense)" Let me tell you about the sheer delight that is ordering from fittleworth. It's akin to receiving a gourmet box of chocolates, except you didn't choose the chocolates, some are missing, some you didn't order at all, and they arrive one at a time over several weeks. It’s a thrilling lucky dip, every single order! Their commitment to ensuring I never get bored is truly commendable. Why receive
Service! (If You Enjoy Chaos and Suspense)" Let me tell you about the sheer delight that is ordering from fittleworth. It's akin to receiving a gourmet box of chocolates, except you didn't choose the chocolates, some are missing, some you didn't order at all, and they arrive one at a time over several weeks. It’s a thrilling lucky dip, every single order! Their commitment to ensuring I never get bored is truly commendable. Why receive one, correctly packed parcel when you can experience the unadulterated joy of multiple, smaller, and often incomplete deliveries? It's a fantastic way to foster community spirit with the staff at my DPD pickup point. They used to ask my name; now they just say, "Ah, Mr. John, your daily stoma lottery ticket has arrived!" I'm practically royalty there, possibly mistaken for a stoma supply kingpin with the sheer volume of my 'urgent, partial' consignments. Honestly, if your life is too predictable and you're yearning for that frisson of uncertainty – wondering if today's delivery will contain what you actually need, or perhaps just a single, lonely flange extender – then this is unequivocally the company for you. They've turned a mundane medical necessity into an ongoing, high-stakes guessing game. Bravo! My stoma care has never been more… eventful. "I'm thinking of starting a fan club for their dispatch department; their creativity knows no bounds." * "They've single-handedly cured my fear of missing out… on parcels, that is. There's always another one coming." * "My stoma might be demanding, but this company's delivery logistics are truly next-level enigmatic." * "A heartfelt thank you for ensuring I never have too much storage space occupied by a complete order all at once."
Sheila, May 2025
I have been using securicare for many years now and have always received excellent service from their staff. I receive a phone call to check if I have everything I need and never feel pressured to order anything. Their service is flexible efficient and should I have an immediate need they will always respond quickly to my requests. Samples requested are received usually within 48hours. I use their cutting service for my pouches which I
I have been using securicare for many years now and have always received excellent service from their staff. I receive a phone call to check if I have everything I need and never feel pressured to order anything. Their service is flexible efficient and should I have an immediate need they will always respond quickly to my requests. Samples requested are received usually within 48hours. I use their cutting service for my pouches which I find is really useful. Everyone I have spoken to over the years is knowledgeable friendly and efficient. Wouldn't go anywhere else now.
ROGER, May 2025
Great service. Takes the worry about prescription ordering away. Very friendly and informative team. Very good products.
Great service. Takes the worry about prescription ordering away. Very friendly and informative team. Very good products.
Julie, May 2025
I’ve been with Coloplast charter for several years. Never had a problem with them, service is second to none. Customer service is extremely professional. Products are always available and delivery is always on time.
I’ve been with Coloplast charter for several years. Never had a problem with them, service is second to none. Customer service is extremely professional. Products are always available and delivery is always on time.
K, May 2025
Friendly helpful company
Friendly helpful company
James, May 2025
The reliability of my order is rubbish i left one star because there isnt a zero star. U didnt receive my order on the first due date which was 19/05/25 so called the helpline to let them know on 22/05/25 and told them I was nearly run out of my catheter bags . I was told by the receptionist that they would send me one out on Friday 23/05/25. It didnt arrive so I still
The reliability of my order is rubbish i left one star because there isnt a zero star. U didnt receive my order on the first due date which was 19/05/25 so called the helpline to let them know on 22/05/25 and told them I was nearly run out of my catheter bags . I was told by the receptionist that they would send me one out on Friday 23/05/25. It didnt arrive so I still done have my bags and i am down to my last few. I would be better getting it sent to my local chemist. I was assured this was a better service. Its awful
Sally, May 2025
Colorplast charter have always delivered on time with all items I have requested. They are always friendly and courteous and very efficient.
Colorplast charter have always delivered on time with all items I have requested. They are always friendly and courteous and very efficient.
Richard, May 2025
Only ever a phone call away for any queries. So helpful and always friendly no matter how I feel. Items despatched via DPD and are always well packaged and arrive safely and undamaged. Would thoroughly recommend
Only ever a phone call away for any queries. So helpful and always friendly no matter how I feel. Items despatched via DPD and are always well packaged and arrive safely and undamaged. Would thoroughly recommend
Joanne, May 2025
I changed to Coloplast after my initial provider let me down every person I have spoke to has been understanding, friendly and very knowledgeable. First Class service
I changed to Coloplast after my initial provider let me down every person I have spoke to has been understanding, friendly and very knowledgeable. First Class service
Stuart, May 2025
I am surprised at some of the more negative reviews I have read on this site. My own experience is very different. I too was diagnosed with bowel cancer in 2018 and following surgery was lefy with a permanent stoma. Following several sessions with the team at the Stoma Care department of my local hospital I chose the best appliance and sundries to manage my condition. I then phoned Fittleworth and told them my requirements.
I am surprised at some of the more negative reviews I have read on this site. My own experience is very different. I too was diagnosed with bowel cancer in 2018 and following surgery was lefy with a permanent stoma. Following several sessions with the team at the Stoma Care department of my local hospital I chose the best appliance and sundries to manage my condition. I then phoned Fittleworth and told them my requirements. They then requested a prescription from my GP surgery who then raised the prescription and sent it to Fittleworth. My order then arrives within a few days. The staff at Fittleworth are brilliant and I am sorry that my experience has not always been shared with others. For myself, I could not be happier with the experience.
David, May 2025
Diagnosed with Stage 4 cancer in February 23 resulting in needing a stoma. The experience of ordering supplies via Fittleworth can only be described as HATEFUL. The website has the look and feel of something designed in the late nineties. They recently moved to a new site, Fittlehub, that is somehow worse than the old site. Ordering an item using supplied product codes results in no items being found. You can re-order the same item
Diagnosed with Stage 4 cancer in February 23 resulting in needing a stoma. The experience of ordering supplies via Fittleworth can only be described as HATEFUL. The website has the look and feel of something designed in the late nineties. They recently moved to a new site, Fittlehub, that is somehow worse than the old site. Ordering an item using supplied product codes results in no items being found. You can re-order the same item from previous orders (if you can find the option) but doing so drops other items form your previous ordered items for no apparent reason. You cant view your prescription items, everything uses codes rather than visual pictures, The DHL tracking isn't integrated into the site (Website designer clearly never heard of API's), somehow in 2025 there is no app, order too much of an item and it will be magically reduced and the entire ordering process takes around 17 days from order to delivery… Imagine having 32 rounds of chemo and having to manage your supplies with that length of delay. If the CEO is reading this… PLEASE GET IN TOUCH on my mobile which is [REDACTED]… Ive got a lot of feedback I would like to give you personally!
Sarah, May 2025
Very reliable
Very reliable
C, May 2025
We order online It’s takes ages to come and most of the time we have to call to reorder
We order online It’s takes ages to come and most of the time we have to call to reorder
Mandy, May 2025
Great service great products
Great service great products
Gwyneth, May 2025
I get a regular telephone call from Julie who is always helpful and caring. She rings for an order and is very helpful when I need extra help
I get a regular telephone call from Julie who is always helpful and caring. She rings for an order and is very helpful when I need extra help
Graham, May 2025
Never had any issues at all with Bullen. Always delivered orders when they said they would. Delivery drivers always have a pleasant attitude.
Never had any issues at all with Bullen. Always delivered orders when they said they would. Delivery drivers always have a pleasant attitude.
Debra, May 2025
Coloplast have always been Amazing! So helpful and friendly they go above and beyond to make sure you are happy with your order. They also are really helpful with any problems you may have - I had a problem with pancaking and they gave me so much advice I'm very happy with this Company ✨️
Coloplast have always been Amazing! So helpful and friendly they go above and beyond to make sure you are happy with your order. They also are really helpful with any problems you may have - I had a problem with pancaking and they gave me so much advice I'm very happy with this Company ✨️
Steve, May 2025
The best delivery service I’ve come across in the 20 years I’ve had my Stoma, the girls on the phone are very professional, polite, courteous and they listen. Delivery is very fast.
The best delivery service I’ve come across in the 20 years I’ve had my Stoma, the girls on the phone are very professional, polite, courteous and they listen. Delivery is very fast.
Sue, May 2025
I have always received the best customer service from Medilink. My prescription arrives promptly. The products totally suit me. Couldn’t ask for better.
I have always received the best customer service from Medilink. My prescription arrives promptly. The products totally suit me. Couldn’t ask for better.
Julie, May 2025
Caroline rings me every month to see what I might need. I can ring at anytime if I need anything else
Caroline rings me every month to see what I might need. I can ring at anytime if I need anything else
Darshan, May 2025
Constantly had to chase for an update. They couldn’t even find the order that I placed on line
Constantly had to chase for an update. They couldn’t even find the order that I placed on line
Rosemary, May 2025
Have been using respond for just over eight months. Friendly staff, if I forget to order they ring me. Quick delivery always available for any questions. Brilliant service.
Have been using respond for just over eight months. Friendly staff, if I forget to order they ring me. Quick delivery always available for any questions. Brilliant service.
Anita, May 2025