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Excellent service and always delivered with a smile

Friendly regular contact from Bullens – always prompt reliable delivery too!

I found them to be very lacking in knowledge

I had an issue with delivery and ran out of bags they couldn’t help so had to go through my GP

Brilliant team friendly staff first class customer service and allways there to help plus very efficient delivery service

Always helpful and friendly. Everything on time. Products first class

I have found them to be reliable, friendly and they always deliver.

Completely reliable.

I have used #Respond Healthcare for many years, I think ever since they began . I had my operation 19 years ago and after the first few years I discovered I could have my needs delivered and have done so ever since. Respond have always done their very best to help me. Ica do nothin but praise them Thankyou to everyone who works there. Mary Watson.

It is my first delivery, having only had th operation 7 weeks ago, so I was nevous as to whethe the replaements would arrive in time. I needn’t have worried. They arrived a week before I was expecting them and knowing what time they were due to arive meant that I could be in to receive the parcel. Very efficient, and I’m delighted

My experience with Respond has been perfect in all instances, being on Colostomy UK’s Facebook site I promote respond constantly.
You will be pleased to know many feel the same. As is expected many people get issues with the company they use for deliveries usually
late or items missing and for people in our situation that can be very stressful.
So please keep up the good work and I will continue to recommend you on our site.

Absolutely brilliant service and staff!

The service is quick and reliable. The staff are very knowledgable and friendly, happy to discuss new products and provide samples. I am extremely happy that I found Respond to be my supplier.

any time I call the girls at respond , they are quick , reliable so helpful and friendly. they have checked stuff out for me without keeping me on the line and get back to me if any problems. they contact us if a patient is having issues and highlight any problems to us speedily. In my experience they always go over and above to help .

Excellent service in all areas

Firstly I was a customer with a different supply company when I first had the respond experience,
The company I was using made a delivery to myself on December the 23rd unfortunately it contained the wrong Stoma bags so I rang them up christmas eve when I opened the box to change my bag.
I was horrified to find that this was the case as I had previously told them how useless these particular bags were to myself.
I rang them to find they were closed but had an emergency number to call which I did but no reply.
By this time I was in a real panic so started looking for suppliers, Although I didn’t hold out much hope, I remembered a friend of mine telling me about the company he used (Respond) so I rang them to find a wonderful man (James) answered the phone wow from that second I knew help was at hand.
The fact that I was using another supplier at the time never even came into question it was how can WE HELP YOU right now today.
Well I spoke to my GP who said they would happily speak with Respond and issue an emergency prescription for me.
From that point James contacted the GP sorted the prescription out and rang me back to inform me that I would get my delivery that day. Yes Christmas eve apparently the warehouse manager lived not to far from my area and personally delivered to me that evening.
I can never thank James and the team enough for saving my Christmas and for going over and above the call of duty to make sure this was the case.
Of course Respond are now my supply company anyone who cares enough to do what this company did deserve a gold acolade and if I could give ten stars on feedback I would still want to give more as now I have a company I Know I can trust and who care about the individual user THANK YOU RESPOND in particular the (CARDIFF TEAM)

Great to order from and deliver by DPD you get a time slot.

I have used Respond for many years and they have been fatastic My grandfather was give a stoa and the pouch was made of leather. He died aftr the operation Good job for new inventions

Respond and also the great delivery service have never let me down once in the time I have had a stoma. That is nearly 3 yrs now. Throughout the pandemic and also often bad weather , my orders arrive so quickly, and often seems a next day delivery service from reordering my goods, via My GP app.

From the first day of needing stoma care respond have been fantastic, always easy to talk to and order on the phone followed by a quick courteous delivery.I will take this opportunity to thank you for quality of service you have given me and hopefully continue for years to come.

Have been a patient for 7 years now and have always spoken to me with warmth and friendliness and respect. Their courier is reliable and efficient and most months my order comes the very next day, with no trouble.

No problems with Fittleworth just my surgery not sending the prescription out on time

Always friendly and very helpful. It did take them some time to get the online ordering up and running but works well now and they seem to review it regularly.

Get call once a month to see what supplies I need then they do the rest and always delivered by end of same week

Excellent service, always phone up for order when they say they will, and deliveries on time

Great company one of the best I have dealt with. I highly recommend them

So reliable,staff so friendy,orders come on time when you need it

I’ve been with charter nearly 6 years & I have no complaints at all.

Used them for years a d always found them brilliant .

Absolutely fantastic service. Been with them about 15 years now and they have never let me down

Been using frittleworth for 4 years they take al.ist two weeks to deliver my prescription only just got my measurements right after numerous oho e calls a d sending back beca6not been pre-cut or not cut at all I have rheumatoid arthritis so it gets difficult for me to cut my pouches so need to have them cut

Friendly service. Check up on a regular basis to see if you require an order which acts as a reminder to order

Had my stomach since July 2019 and Ainsworth have never let me down delivering always within 2 days. A lovely and very polite delivery lad who always has a smile. No better service!

In four years my monthly order has been correct and on time every month. They have instructions where to leave if I’m at work and it’s always been left there.
I get a reminder text every month and ring up. Never been on hold longer than two mins and that’s not often.
Can’t fault the friendliness of call takers one bit either.
I certainly won’t be changing suppliers for pouches and bags. Top marks.

Salts staff are wonderful, always polite, professional and also really caring, asking how you are and if there is anything that they can do, the delivery is always good as are the products, great team.

Never had a problem with this company , always prompt and friendly

First class dealings with coloplast charter. Online ordering simple. Very friendly helpful staff at the end of the phone should you need to speak to someone. Order delivery fast and tracked .
100% happy with urostomy bags never had any leaks in 17 months of using there products.

Laura rings every month. Lovely lady. Never have had any problems

Have been using Coloplast since I had Bowel surgery in September. Also they supply my catheter supplies. All there staff are friendly, helpful and knowledgeable. They deliver quickly once prescription has been issued. Their website offers good sound advice in an easily understood format

Excellent service always on time.

Excellent company to deal with, nothing is too much trouble.

Very good everything is excellent great service

I have been with this company for most of the life of my stoma. They have been consistent with their services and in 10 years have only suffered a couple of supply problems which were quickly resolved.

From the call staff to the nurses I cannot fault them. Delivery in 24 hours even during Covid. Always there at the end of the phone.

A friendly and reliable service

Very helpful. Answered any questions I had. Explained what would happen. Text when my delivery was on its way

Just a wonderful and friendly service.Very helpful with my enquiries and offer good advice.

Always friendly quick delivery great products

I was diagnosed with stage 3 bowel cancer, at the start of the pandemic. Cancer was removed in April 2020 and I came out of the operation with a stoma. The hospital assigned me Securicare, as my provider. Once, I contacted them to arrange supplies, they have been like a friend. Since initial contact, they have been in touch with me at least once a month, to see how I am and to ask if stock of stoma equipment is needed. Communication with the ladies at Securicare is like chatting with a friend.
Ordering replacement stock is quick and easy.

Always ring me up to see what I require and deliver when I request

I have been with Amcare and the company they merged with, Homestyle for 18 years. You do need to order in advance, they usually take about 10-14 days to deliver from order, but they do all the necessary. I phone them with my order, they liaise with my GP and have the prescription sent direct to them, and fill the order, so I don’t have to do anything but phone my order and wait for the delivery. I have never had any problems with Amcare.

This is a very poor delivery company. If they don’t have the pouches in stock they don’t bother letting you know. You expect a delivery and nothing happens! I rang to ask if they had a particular pouch in stock as there is a manufacturing problem with my preferred pouches so I have to ask for an alternative. I was assured they did have the alternative in stock. I requested the repeat prescription for the GP and then nothing happened. I rang them today, a week later and they don’t have that pouch in stock after all? So why say they did? Why not communicate with me to say they hadn’t? I’m now down to my last box of pouches and I’m worried!! I had to ring the GP again to ask for another prescription for a different pouch to resend to Securiecare. I have no confidence in this company whats so ever. The last lady I spoke to just kept repeating that they had to wait until until they had the script from the GP and they only download the scripts daily. I’m not expecting my emergency delivery tomorrow!! I know I’ll be let down AGAIN!! At this rate I’ll be taping a sandwich bag to my stoma !!

When I first used this company it was very efficient but since October this year the service has been appalling and it has caused me severe anxiety and panic attacks. I have had to repeatedly ring them to find out if they have sent my prescription to my GP surgery and after contacting my surgery have been told they haven’t received a prescription request. To begin with they emailed the prescription request, followed by a written request sent by Royal Mail. However in since October they have sent the request by Royal Mail and when I questioned this with them they said the hadn’t got the email address of my surgery! I have lost confidence in this company as I don’t believe what they are telling me. I would definitely not recommend this company.

Coloplast have been superb since got my stoma in May. They have been very supportive because my local stoma nurses have been conspicuously absent.
My surgery have been good in getting prescriptions back to Coloplast very quickly, but on the one occasion when their system let me down and I was nearly out of supplies, Coloplast got emergency authorisation to send me what I needed.

Lovely lady phones every month to see what my husband needs

Great company always happy to help. Were fantastic through both lockdowns my deliveries weren’t affected and arrived on time
Highly recommend!

Fabulous service, fast, efficient and very helpful when need advice!

I cannot fault the service that they provide

Reliable and supportive over 5 years.

First class service

I am a new urostomy patient.
Brilliant, understanding, staff.
Service second to none.
Thank you all at Respond.

I have been with SecuriCare since my op 5 years ago.They phone to remind me if I’m a little late ordering and always to arrange a delivery day
The staff are very friendly and helpful.First Class.
Arthur

The people are very helpful

I have never had a problem with this company.They text me to remind me when I am due to re-order, They give me a date for receipt and it arrives on time. Why should I change when I am more than happy with this company?

Lovely people. Phone every month to ask my husband what he needs. No problems with his perscription. Wouldnt change them

Always very helpful on the phone . This year I have had some stoma issues and been reluctant to visit my nurse at the hospital because of Covid . They have helped me change and chose products that solved my problems.

Brilliant speedy delivery service by UPS .

I would fully recommend Coloplast Charter never had any problems with them. I ring for my order and it’s normally here within 7days. Plus the people who answer the phones are really nice.

Cannot fault this supplier.
Communication staff extremely professional and helpful.
Delivery very rapid

As above 5*

All staff have always been helpful and cheerful nothing is to much bother

Very friendly and helpful when I order what my husband needs

I’ve had no problems with Fittleworth at all. I receive whatever I need soon after I order.

Over the past 5 years have found everyone very friendly and helpful. Good communication on deliveries.
Useful booklets/information – interesting reading too.
Would highly recommend Respond.

Great bubbling company represends]th co -any great sauurrr

I have used this service for the last 26 years and never had any problems with anything. Everyone is very helpful and friendly. I wouldn’t dream of using any other company.

See my first comment on the facebook page. I I find them friendly, helpful and patient. They phone regularly and the order comes on time and they have also been very good when my GP have not given them the prescription that I have requested.

Excellent service and products.
My only complaint is that it would be nice if the disposable black bags and wet wipes were made of biodegradable material rather than plastic!

I’ve moved to this company from the previous company I used. Charter haven’t let me down

Very good bags not to big not to small