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Susan, June 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been trying to contact AmCare through 2 of their numbers for 3 days holding on for over 20 minutes each time I call. I am now exceptionally low on supplies which were ordered through my Stoma Nurse. This is completely out of the ordinary and I am wondering if the business has folded, anyone know?

I have been trying to contact AmCare through 2 of their numbers for 3 days holding on for over 20 minutes each time I call. I am now exceptionally low on supplies which were ordered through my Stoma Nurse. This is completely out of the ordinary and I am wondering if the business has folded, anyone know?

Ilona, June 2021

3.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Amcare for 7 years. Yes, they have friendly staff, however I have had hiccups in the past but stuck by them, however recently it's been appalling. Firstly for ages, I never know what day or time I'm getting a delivery. My delivery came the other day with one much needed item missing, and all my bags cut several mm larger than I can use. I rang to let them know, I. Read more

I have been with Amcare for 7 years. Yes, they have friendly staff, however I have had hiccups in the past but stuck by them, however recently it's been appalling. Firstly for ages, I never know what day or time I'm getting a delivery. My delivery came the other day with one much needed item missing, and all my bags cut several mm larger than I can use. I rang to let them know, I was told my missing item would be in the post asap for next day or day after delivery, 5 days later it appeared. On top of that I was told new bags would arrive with me by beginning of the week. One box instead of 3 came, cut incorrectly again! I have spent time emailing them, only hearing from the cutting department and I'm now waiting to hear from them regarding this incorrect box. 1 hour trying to get through the other day, I couldn't hold on any longer as I had other stuff to do. Next day I rang again took me 40 minutes, I was told I'd get next day delivery but I didn't. So I rang in the morning to leave a voicemail message hoping they would ring me back… Not a chance. So now with only 3 bags left I'm going to order with a new company. They need to buck up their ideas because people can not be left in the lurch when it comes to stoma bags. I Would never recommend this company now.

Rita, June 2021

1.50 out of 5
Reliability
Communication
Product Range
Friendliness

For the past 2 weeks No response to telephone calls, messages or emails Something must have gone very wrong with this business, as I have been using this service since 2016 a never experienced anything like this, it has always been a friendly, efficient service. As of today I'm desperate for stock

For the past 2 weeks No response to telephone calls, messages or emails Something must have gone very wrong with this business, as I have been using this service since 2016 a never experienced anything like this, it has always been a friendly, efficient service. As of today I'm desperate for stock

Candace, June 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Amcare for 8 years now and for the first time lm begin to feel a bit let down. Each month there is a problem with my order and every month its me chasing between Amcare to see if my monthly prescription is there and then chasing the surgery. I thought the whole point of the monthly prescription was for Amcare to deal with my surgery not me.l was told that l would. Read more

I have used Amcare for 8 years now and for the first time lm begin to feel a bit let down. Each month there is a problem with my order and every month its me chasing between Amcare to see if my monthly prescription is there and then chasing the surgery. I thought the whole point of the monthly prescription was for Amcare to deal with my surgery not me.l was told that l would never be left without products and l am, l don't get the urgent sent out to me as promised and found out they won't without receiving the prescription that's pointless as they then send the whole ordering??I need these products to live a normal life but each month l have the worry it's not going to be there for me. On average l must phone between 3 and 4 times to see if the prescription is there, what's the point of having monthly prescription when lm the one sorting. Seriously thinking of changing services.

Deke, June 2021

2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used amcare now for 5 years, they have always been helpful, friendly and professional; up till now!! I have now been trying to speak to someone there for a week, my calls are not picked up, I've been on hold again this morning for another 25 minutes, my emails are ignored and my Facebook messages, although picked up, have not been followed through. I don't believe it's due to covid as this has. Read more

I have used amcare now for 5 years, they have always been helpful, friendly and professional; up till now!! I have now been trying to speak to someone there for a week, my calls are not picked up, I've been on hold again this morning for another 25 minutes, my emails are ignored and my Facebook messages, although picked up, have not been followed through. I don't believe it's due to covid as this has not happened before in the past 15 months of lockdown. What on earth has gone wrong!!!!

Linda, June 2021

3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Had this review been submitted last month it would have been 5 stars all round but now I am unable to contact customer services to find out what's happend to my order placed nearly 3wks ago.Will now have to contact my health board to find out about emergency supplies, so stressed!

Had this review been submitted last month it would have been 5 stars all round but now I am unable to contact customer services to find out what's happend to my order placed nearly 3wks ago.Will now have to contact my health board to find out about emergency supplies, so stressed!

Susan, June 2021

1.75 out of 5
Reliability
Communication
Product Range
Friendliness

Have had to make 3 phone calls in a week to find out where a monthly automated order is. Now in the 7 weeks and no sign of it. The staff are unhelpful and won't allow you to tell them about the series of calls and what was said!! Instead I was told my call would be terminated because I was frustrated. Instead of making excuses get the job done now in the process of. Read more

Have had to make 3 phone calls in a week to find out where a monthly automated order is. Now in the 7 weeks and no sign of it. The staff are unhelpful and won't allow you to tell them about the series of calls and what was said!! Instead I was told my call would be terminated because I was frustrated. Instead of making excuses get the job done now in the process of making a formal complaint.

Panos, June 2021

2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been trying to make an order for 10 days. No one picks up the phone. I tried to set up an account 10 days ago (to order on line) still not been responded to. Does Amcare still exist?!

I have been trying to make an order for 10 days. No one picks up the phone. I tried to set up an account 10 days ago (to order on line) still not been responded to. Does Amcare still exist?!

Robert, June 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The help and advice I have had from this company is brilliant. The staff are so friendly and nothing is too much trouble. Can't thank them enough. Mr and Mrs Beardshaw.

The help and advice I have had from this company is brilliant. The staff are so friendly and nothing is too much trouble. Can't thank them enough. Mr and Mrs Beardshaw.

Reply from Respond Healthcare
15th June 2021

Thank you for your review, Robert. We pride ourselves on delivering a professional and friendly service and it’s great to hear that the help and advice you receive from us is brilliant.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Dora, June 2021

2.75 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve been waiting for over two weeks for my supplies and being directed between alphabet and my doctor surgery I am in total despair and at my wits ends This is an awful position to find myself in I’m totally reliant on these products definitely do not recommend this company

I’ve been waiting for over two weeks for my supplies and being directed between alphabet and my doctor surgery I am in total despair and at my wits ends This is an awful position to find myself in I’m totally reliant on these products definitely do not recommend this company

paulo, June 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Dont know if they are reliable. moda vi is the best bag i ve ever had ordered it from a lady at pelican this is the best bag eva i ve had saw skin for years and now it gone very helpull

Dont know if they are reliable. moda vi is the best bag i ve ever had ordered it from a lady at pelican this is the best bag eva i ve had saw skin for years and now it gone very helpull

Reply from Respond Healthcare
11th June 2021

Thank you for your review, Paulo. It's great to know that your skin issue is better and you find us very helpful.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Lucy, June 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Wonderful company. Very helpful.

Wonderful company. Very helpful.

Reply from Respond Healthcare
11th June 2021

Thank you for your review, Lucy. It's lovely to hear you find us very helpful.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Sharon, June 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Had a delivery of the new Moda Vi very quick spoke to a very pleasant lady. So far thumbs up

Had a delivery of the new Moda Vi very quick spoke to a very pleasant lady. So far thumbs up

Reply from Respond Healthcare
11th June 2021

Thanks for your review, Sharon. It's great to read you are pleased and give us the thumbs up !

Regards

Garry, Customer Experience Manager - Respond Healthcare

Sue, June 2021

1.50 out of 5
Reliability
Communication
Product Range
Friendliness

Most of the time they miss an item on my order. Never apologise.

Most of the time they miss an item on my order. Never apologise.

Reply from Respond Healthcare
11th June 2021

Thank you for your review, Sue. I am concerned that you have experienced items missing from your orders and sincerely apologise about this. I would welcome the opportunity to put things right. Please could you contact us on 0800 220 300 and ask to speak to me directly.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Patrick, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been a customer of Amcare Group for over 20 years following surgery at Christie Hospital, Manchester. The service from Amcare over this period has been outstanding with correctly picked, packed and delivered orders arriving on-time consistently. During my career, I have performed a number of management roles with some very large organisations from high street retailers to electronics and food manufacturing. I remain envious of the Customer Service standards demonstrated by Amcare Staff. Read more

I have been a customer of Amcare Group for over 20 years following surgery at Christie Hospital, Manchester. The service from Amcare over this period has been outstanding with correctly picked, packed and delivered orders arriving on-time consistently. During my career, I have performed a number of management roles with some very large organisations from high street retailers to electronics and food manufacturing. I remain envious of the Customer Service standards demonstrated by Amcare Staff and would have been very pleased if I was the department manager! The Customer Service Staff (with whom I have had many conversations) are always extremely polite, professional and, very importantly, friendly. Staff are clearly recruited carefully, well trained and thoroughly instructed at Amcare. In recent years I have been an advocate of celebrating the great work that our colleagues perform each day - rather than concentrating on mistakes and minor errors when they occur. Therefore, please pass my comments on to ALL Amcare Staff and thank them for their continued outstanding customer care.

Robert, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare staff are always professional, helpful and friendly. Their service is brilliant…we have never had any problems in the 20 years we have been customers. They are efficient and provide an excellent delivery service. The staff always sort out any queries we have and we cannot praise them highly enough. Our GP surgery sometimes get prescriptions wrong but without fail Amcare always sort it out. I would recommend them to anybody. My husband has had. Read more

Amcare staff are always professional, helpful and friendly. Their service is brilliant…we have never had any problems in the 20 years we have been customers. They are efficient and provide an excellent delivery service. The staff always sort out any queries we have and we cannot praise them highly enough. Our GP surgery sometimes get prescriptions wrong but without fail Amcare always sort it out. I would recommend them to anybody. My husband has had a colostomy for 20 years and the service Amcare provide just make this situation easier to manage and we know we can always rely on them. Thank you Amcare from the bottom of our hearts.

Gina, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

What an absolute pleasure it is to deal with the Amcare team Right from the start, when I was scared and a weepy mess, they gave me practical help and a sympathetic ear Now some 3-4 years on, I have enjoyed friendly conversations, giggles and good advice Whoever is responsible for selecting and training this team of first class people has definitely got it right! Well done Team Amcare for making an unpleasant situation manageable. Read more

What an absolute pleasure it is to deal with the Amcare team Right from the start, when I was scared and a weepy mess, they gave me practical help and a sympathetic ear Now some 3-4 years on, I have enjoyed friendly conversations, giggles and good advice Whoever is responsible for selecting and training this team of first class people has definitely got it right! Well done Team Amcare for making an unpleasant situation manageable and for making my life a sunnier place Thank you !

JM, May 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

A warm and friendly team, who do whatever they can to help. They even make helpful product suggestions if you are worried or not happy. They have been fabulous in making my life easy. I call once every couple of months, and very quickly after, everything arrives. Brilliant

A warm and friendly team, who do whatever they can to help. They even make helpful product suggestions if you are worried or not happy. They have been fabulous in making my life easy. I call once every couple of months, and very quickly after, everything arrives. Brilliant

James, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Having had bowel cancer 4 years ago Amcare have always brought a smile to my face because of how they are always helpful to me. WELL DONE

Having had bowel cancer 4 years ago Amcare have always brought a smile to my face because of how they are always helpful to me. WELL DONE

John, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My previous suppliers telephone staff seemed disinterested in my problems. Amcare were totally different. They have changed my life for the better, and I am grateful for that.

My previous suppliers telephone staff seemed disinterested in my problems. Amcare were totally different. They have changed my life for the better, and I am grateful for that.

Ian, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Wonderful customer service, excellent product knowledge and always friendly and helpful. Products delivered early or on time. Helps with knowing that support is always there for us ostomy patients. Thank you Amcare.

Wonderful customer service, excellent product knowledge and always friendly and helpful. Products delivered early or on time. Helps with knowing that support is always there for us ostomy patients. Thank you Amcare.

Lorraine, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Easy to deal with, reliable and discreet delivery. Very happy with the service from Amcare.

Easy to deal with, reliable and discreet delivery. Very happy with the service from Amcare.

Kevin, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Janette Cresswell of AMCARE, I hope I am sending this message to the right person / department. You have a jewel in Janette Cresswell, she has been so kind and helpful in all my dealings with your company that I felt I had to speak up about her. Please give a 5 STAR ranting on her file or record, for her help and advice. Thank you, Kevin O’Connor.

Janette Cresswell of AMCARE, I hope I am sending this message to the right person / department. You have a jewel in Janette Cresswell, she has been so kind and helpful in all my dealings with your company that I felt I had to speak up about her. Please give a 5 STAR ranting on her file or record, for her help and advice. Thank you, Kevin O’Connor.

David, May 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

A friendly regular reminder call for my order, delivery first Class,

A friendly regular reminder call for my order, delivery first Class,

Jack, May 2021

3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Respond has messed up my order and delivered late on so many occasions that I’m now moving to another provider, not reliable at all.

Respond has messed up my order and delivered late on so many occasions that I’m now moving to another provider, not reliable at all.

Reply from Respond Healthcare
17th May 2021

Thank you for your review, Jack, I am very concerned that you did not find our service reliable. Delivering excellent customer service is of paramount importance to us at Respond and I would welcome the opportunity to discuss your feedback directly with you. Please call on 0800 220 300 and ask for me, Garry, Customer Experience Manager.

Regards

Garry, Customer Experience Manager - Respond Healthcare

David, May 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have had to ring Amcare on a few occasions, always the reception I received on the other end of the phone was kind and helpful, and have solved the problem that had raised as soon as possible.

I have had to ring Amcare on a few occasions, always the reception I received on the other end of the phone was kind and helpful, and have solved the problem that had raised as soon as possible.

Reply from AmcareTM Group
11th May 2021

Hi David, thanks for letting us know about your experience. We're happy to hear that you have found the team kind and helpful and that they have been able to deal promptly with any problems you've encountered. We always aim for 5-star service so if you would like to share any further feedback with us, we would be delighted to hear from you and would invite you to call us on 0800 88 50 50, so we can help to rectify any issues you may have had previously.

Regards

Sally, Customer Experience Team - AmcareTM Group

TERESA, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly and helpful staff make ordering so easy. Delivery is quick and reliable. Customer services are always ready to help with any queries.

Friendly and helpful staff make ordering so easy. Delivery is quick and reliable. Customer services are always ready to help with any queries.

Reply from AmcareTM Group
11th May 2021

Hi Teresa, thanks for letting us know that you're happy with our service and that you find the team friendly and helpful, we appreciate you taking the time to leave us your comments. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Charlie, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly, helpful & caring. Always a pleasant experience regarding a subject that can be difficult & delicate, Thank you

Friendly, helpful & caring. Always a pleasant experience regarding a subject that can be difficult & delicate, Thank you

Reply from AmcareTM Group
11th May 2021

Hi Charlie, thank you for taking the time to leave us your review. We're delighted to read your comments and happy to know you find the team friendly, helpful and caring. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

sue, May 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

i came into the stoma world totally through a near death experience. i came out of hospital so confused but so grateful to still be alive. i started speaking to the respond team not having a clue what i was talking about, what on earth anything was and what i was supposed to do. over the last two years i must have driven you to the point of wanting me to disappear.i wished i could. Read more

i came into the stoma world totally through a near death experience. i came out of hospital so confused but so grateful to still be alive. i started speaking to the respond team not having a clue what i was talking about, what on earth anything was and what i was supposed to do. over the last two years i must have driven you to the point of wanting me to disappear.i wished i could too. i developed post traumatic stress disorder to add to my previous list of mental issues. you have all been incredible. i've been upset, muddled you up, fought my doctors to get anything so many times and every time, i have spoken to a lovely friendly person with a saintly attitude. i think given the other way round , i would have had many furious moments. thank you for sticking with me, thank you for listening to the rants of a totally upset human being. i think you are superb and yes, i would certainly tell other people, youre great. sue fitton.

Reply from Respond Healthcare
17th May 2021

Thank you for your review, Sue. We're so happy to know we have been able to support you during the difficult times you describe and have been able to help.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Susan, May 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff are all very friendly and knowledgeable about the products available. They are also ver6 helpful with any problems I may be having. My monthly delivery arrives quickly and timely.

The staff are all very friendly and knowledgeable about the products available. They are also ver6 helpful with any problems I may be having. My monthly delivery arrives quickly and timely.

Reply from Respond Healthcare
17th May 2021

Thank you for your review, Susan. It's great to hear you find our staff knowledgeable and friendly and your order arrives quickly and timely.

Regards

Garry, Customer Experience Manager - Respond Healthcare

FRANK, May 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Respond for over 10 yrs now and have been very impressed with thye service they provide. The lower rate for product range is not the fault of respond but the suppliers of products they distribute.

I have been with Respond for over 10 yrs now and have been very impressed with thye service they provide. The lower rate for product range is not the fault of respond but the suppliers of products they distribute.

Reply from Respond Healthcare
17th May 2021

Thank you for your review, Frank. I'm really glad you are impressed with the service we provide. Please do ask us about your products next time you speak to us if there is anything in particular you are concerned about. Our trained staff will be more than happy to help.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Hilary, April 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service. Any problems sorted with a single phone call

Excellent service. Any problems sorted with a single phone call

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Hilary. It's great to know you find our service excellent.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Sam, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Can't fault the system, always get my monthly phone call and delivery only a few days later. Well packaged and good amount of supplies. Can add and minus anything on my monthly order with no problems at all, thank you so much x

Can't fault the system, always get my monthly phone call and delivery only a few days later. Well packaged and good amount of supplies. Can add and minus anything on my monthly order with no problems at all, thank you so much x

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Sam. Great to read your lovely comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Jane, April 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Respond are completely reliable and if you do contact them about a problem with your order ( which in my case has usually been the fault of my Doctor's surgery) they have sorted it out a.s.a.p.

Respond are completely reliable and if you do contact them about a problem with your order ( which in my case has usually been the fault of my Doctor's surgery) they have sorted it out a.s.a.p.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Jane. It's great to know you find our service reliable.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Carol, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never met a friendlier company, always time for a chat or advice requiring my 7 year olds health. Doesn't matter who you get on the phone they are all the same, absolutely fantastic products , never had a problem and nothing is too much trouble. Super fast delivery. Can't rate Respond enough.

Never met a friendlier company, always time for a chat or advice requiring my 7 year olds health. Doesn't matter who you get on the phone they are all the same, absolutely fantastic products , never had a problem and nothing is too much trouble. Super fast delivery. Can't rate Respond enough.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Carol. It's great to read your lovely comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Ken, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly and totally reliable.

Friendly and totally reliable.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Ken. It's lovely to know you find our service friendly and totally reliable.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Mel, April 2021

3.25 out of 5
Reliability
Communication
Product Range
Friendliness

I get no replies to emails. But speaking direct to the local office at Ferndown always produces results. They are so helpful

I get no replies to emails. But speaking direct to the local office at Ferndown always produces results. They are so helpful

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Mel. It's great to know you find our staff helpful when speaking with them. It concerns me that you get no replies to your emails. Could I ask you to get in touch with me on 0800 220 300 and I will look into this for you?

Regards

Garry, Customer Experience Manager - Respond Healthcare

Gemma, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Super helpful . Very friendly staff and nothing is too much trouble.

Super helpful . Very friendly staff and nothing is too much trouble.

Reply from Respond Healthcare
30th April 2021

Thank you for your review Gemma. It's great hear you find our staff very friendly and super helpful.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Amir, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always polite you give your name and they know who are and you get your order personally speaking they are always excellent

Always polite you give your name and they know who are and you get your order personally speaking they are always excellent

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Amir. It's great to read your lovely comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Nick, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used RESPOND for many years and have always found them extremely efficient and helpful. On occasions when an urgent delivery has been required they have always done everything possible to ensure it was received. The personnel are always friendly and cheerful, which is often not the case with so many Organisations these days! I would recommend them to anyone requiring an excellent Stoma product service.

I have used RESPOND for many years and have always found them extremely efficient and helpful. On occasions when an urgent delivery has been required they have always done everything possible to ensure it was received. The personnel are always friendly and cheerful, which is often not the case with so many Organisations these days! I would recommend them to anyone requiring an excellent Stoma product service.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Nick. It's great to know you would recommend our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Linda, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Call centre staff always upbeat. Very helpful and considerate and always ask if there is anything else that you ne. Delivery system is excellent - well done.

Call centre staff always upbeat. Very helpful and considerate and always ask if there is anything else that you ne. Delivery system is excellent - well done.

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Linda. It's great to read your lovely comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

RACHEL, April 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Professional very friendly staff , reliable delivery service

Professional very friendly staff , reliable delivery service

Reply from Respond Healthcare
30th April 2021

Thank you for your review, Rachel. It's lovely to know you find our service professional, friendly and reliable.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Robert, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have found Amcare to be attentive & friendly. There are also a great range of products.Glad I found them.

Have found Amcare to be attentive & friendly. There are also a great range of products.Glad I found them.

Reply from AmcareTM Group
11th May 2021

Hi Robert, thanks for leaving us your lovely review. We are so pleased to hear that you find the team attentive and friendly and that you're happy with the range of products on offer. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Ross, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff on the phone are always friendly and helpful and my orders always arrive quickly.

The staff on the phone are always friendly and helpful and my orders always arrive quickly.

Reply from AmcareTM Group
11th May 2021

Hi Ross, thanks for leaving us a great review. We are delighted to hear that you find the team so helpful and friendly and that your orders always arrive promptly. Thank you for taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Morag, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Avery reliable friendly service customer care is excellent.

Avery reliable friendly service customer care is excellent.

Reply from AmcareTM Group
11th May 2021

Hi Morag, thanks for leaving us a five-star review, we really appreciate you taking the time to let us know about your experience. We are so happy to hear that you have received excellent customer care and will be sure to pass your feedback on to our team. If you need anything else, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Christina, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never have any problem, even when the supplier has to arrange urgent delivery

Never have any problem, even when the supplier has to arrange urgent delivery

Reply from AmcareTM Group
11th May 2021

Hi Christina, thanks for leaving us your positive review. We're happy to hear that you have had a great experience with your deliveries and really pleased to know we have been able to support you with urgent orders. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jeffrey, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Iv used your company for the last 10 years, I can’t recommend you high enough, The service is wonderful, and the equipment is the very top the of any other equipment

Iv used your company for the last 10 years, I can’t recommend you high enough, The service is wonderful, and the equipment is the very top the of any other equipment

Reply from AmcareTM Group
11th May 2021

Hi Jeffrey, thanks for taking the time to leave us a review. We're so pleased to hear that you're happy with the service and the products you're receiving. Thank you for your continued loyalty and for giving us the opportunity to support you. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Chris, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very friendly and knowledgeable phone staff , excellent reliable delivery service and top range of the best products. What more do you need ?

Very friendly and knowledgeable phone staff , excellent reliable delivery service and top range of the best products. What more do you need ?

Reply from AmcareTM Group
11th May 2021

Hi Chris, thank you for such a lovely review. We are delighted to hear that you're happy with both the service and products you're receiving and will be sure to pass your comments on to our team. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Keith, April 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Would have given five stars all round except that DPD let's them down when delivering to our area! Leaving a wrong location (we are very rural and the next house along can be far away no like in town!)

Would have given five stars all round except that DPD let's them down when delivering to our area! Leaving a wrong location (we are very rural and the next house along can be far away no like in town!)

Reply from AmcareTM Group
11th May 2021

Hi Keith, thanks for letting us know about your experience. We are really sorry to hear that you've had issues with DPD delivering products to your home. We want to try and help get this resolved as quickly as possible so would ask if you can please contact us on 0800 88 50 50 to discuss further and we will do our best to find a solution. Thanks for bringing this to our attention.

Regards

Sally, Customer Experience Team - AmcareTM Group

Martyn, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are always great and resolve any delays and other issues straight away.

Staff are always great and resolve any delays and other issues straight away.

Reply from AmcareTM Group
26th April 2021

Hi Martyn, thanks for leaving us your review. We're glad to hear that you are happy with our service and to know that any delays or issues are dealt with as a matter of priority. If we can help any further, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Sandra, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?

100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?

Reply from AmcareTM Group
12th April 2021

Hi Sandra, thanks for letting us know that you're happy with our service, we really appreciate you taking the time to leave us your comments. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Margaret, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly

Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly

Reply from AmcareTM Group
12th April 2021

Hi Margaret, we're pleased to hear that your experience with our staff and service is positive, and appreciate you taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

very professional service, they call me once a month to remind me to place my prescription order. very helpful indeed. could not ask for a better services. I once ran out of bags as my prescription wasn't received by my GP surgery. Bullen sent a driver out from Leeds to North London with a box of bags tie me over for the bank holiday week. Real person service.

very professional service, they call me once a month to remind me to place my prescription order. very helpful indeed. could not ask for a better services. I once ran out of bags as my prescription wasn't received by my GP surgery. Bullen sent a driver out from Leeds to North London with a box of bags tie me over for the bank holiday week. Real person service.

Catherin, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.

Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.

Reply from AmcareTM Group
12th April 2021

Hi Catherin, thank you for your review, we're delighted to hear that you are happy with our service and our team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Gail, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are friendly and helpful. Orders always come quickly. Can not fault anything.

Staff are friendly and helpful. Orders always come quickly. Can not fault anything.

Reply from AmcareTM Group
12th April 2021

Hi Gail, thank you for leaving us a positive review. We're delighted to hear you find the team friendly and helpful. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Julie, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Reliable and friendly service and staff.

Reliable and friendly service and staff.

Sioban, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.

I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.

Reply from AmcareTM Group
12th April 2021

Hi Sioban, we're thrilled to hear that you feel we provide you with the complete package and will be sure to pass your feedback on to the team. Thank you for taking the time to leave us such a positive review. If we can help any further, please don’t hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Leica, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.

The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.

Reply from AmcareTM Group
12th April 2021

Hi Leica, thanks for leaving us such a wonderful review. We really appreciate you taking the time to give us your feedback and we will be sure to share this with the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Barry, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.

Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.

Reply from AmcareTM Group
12th April 2021

Hi Barry, thank you for your lovely words, we really appreciate you leaving us your feedback. We're delighted to hear you're happy with the service you're receiving and if there is anything else we can help you with, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Margaret, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company

In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company

Reply from AmcareTM Group
12th April 2021

Hi Margaret, thank you for your wonderful review. We are thrilled to hear that you are happy with the service you've received over the past 28 years and we look forward to supporting you for many years to come. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Derrick, April 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.

During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.

Reply from AmcareTM Group
12th April 2021

Hi Derrick, thank you so much for taking the time to leave us your feedback. We're happy to hear that we have been able to provide you with a prompt and friendly service over the past 35 years and we thank you for your continued loyalty. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Michael, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have received over 20 years of excellent service with high quality products

I have received over 20 years of excellent service with high quality products

Reply from AmcareTM Group
12th April 2021

Hi Michael, we're delighted to hear that you are happy with the service and products you have received from us over the past 20 years and thank you for leaving us such a positive review. If we can help any further, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Safia, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!

Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!

Reply from AmcareTM Group
12th April 2021

Hi Safia, we're delighted to hear about your positive experience with our customer service team and will be sure to pass your feedback on. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jason, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Really helpful staff oh phone professional a no d reliable Products

Really helpful staff oh phone professional a no d reliable Products

Reply from AmcareTM Group
12th April 2021

Hi Jason, thank you for taking the time to leave us a positive review. We really appreciate you leaving us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅

You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅

Reply from AmcareTM Group
12th April 2021

Hi Peter, thank you so much for leaving us such a wonderful review. We are delighted to hear that you are happy with the service you're receiving and we really appreciate you taking the time to leave us your comments. We will be sure to pass on your feedback to the team and look forward to speaking to you again soon. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Anne, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.

I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.

Reply from AmcareTM Group
12th April 2021

Hi Anne, thank you for taking the time to leave us your review. We're delighted to read your comments and happy to know you find the team helpful, friendly and polite. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Diana, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.

For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.

Reply from AmcareTM Group
12th April 2021

Hi Diana, we are thrilled to hear about your positive experiences and happy to know that we have been able to support you through this difficult time. Thank you so much for leaving us your feedback, we will be sure to pass this on to the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Alan, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.

I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.

Reply from AmcareTM Group
12th April 2021

Hi Alan, thank you so much for leaving us your feedback. We're pleased to hear that we were able to resolve the issues you encountered and thank you for giving us the opportunity to sort them out for you. We always endeavour to find solutions as quickly as possible so we're happy to hear we were up to standard. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Lynn, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Amcare for 4 years and never had any problems. Always get my order on time

I have used Amcare for 4 years and never had any problems. Always get my order on time

Reply from AmcareTM Group
12th April 2021

Hi Lynn, thanks for leaving us a great review. We are really happy to hear that you have no problems with the service provided and thank you for taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Yola, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I found dealing with the staff always very reassuring and very comfortable

I found dealing with the staff always very reassuring and very comfortable

Reply from AmcareTM Group
12th April 2021

Hi Yola, thanks for taking the time to leave us a 5 star review and letting us know you're happy with the service provided. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Gary, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent company, very friendly staff. I love the fact they are independent and impartial and can supply all products!

Excellent company, very friendly staff. I love the fact they are independent and impartial and can supply all products!

Robert, March 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.

I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.

Reply from AmcareTM Group
12th April 2021

Hi Robert, we really appreciate your feedback, thanks for taking the time to leave us your review. We're delighted to hear that you've had such a positive experience over the past decade and we look forward to supporting you for many years to come. If you need anything, please give us a call on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Nelson, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Most satisfied with a first class service. Nelson Swinney

Most satisfied with a first class service. Nelson Swinney

Thomas, March 2021

5.00 out of 5
Reliability
Communication
Product Range