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Provider
Reply From Provider
Overall Rating
Time Frame

Will, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great company nothing is to much trouble for them, although like all the other companies they are getting well paid for anything they supply.

Great company nothing is to much trouble for them, although like all the other companies they are getting well paid for anything they supply.

Susan, January 2022

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Have been using Amcare now since 2016. Never had any complaints, always treated with respect on the phone. Lets just remember we are all human so no one is perfect. I have always had first class service so would be happy to recommend

Have been using Amcare now since 2016. Never had any complaints, always treated with respect on the phone. Lets just remember we are all human so no one is perfect. I have always had first class service so would be happy to recommend

Edward, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

In the 8years I have been using am are I have found nothing is to much trouble for them they are polite or and will go the extra mile for you which means our disability will not be such a problem thank you amcare

In the 8years I have been using am are I have found nothing is to much trouble for them they are polite or and will go the extra mile for you which means our disability will not be such a problem thank you amcare

Rosemary, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My most recent order arrived within 27 hours of Coloplast Charter receiving the order from my GP. You can't beat that! Previously, when one of my products was temporarily unavailable from the manufacturer, I found the customer service person I spoke to was.friendly, concerned and proactive in finding the best alternative which was sent immediately. Over something like three years I have had not the slightest problem. I can rely on my orders being accurately. Read more

My most recent order arrived within 27 hours of Coloplast Charter receiving the order from my GP. You can't beat that! Previously, when one of my products was temporarily unavailable from the manufacturer, I found the customer service person I spoke to was.friendly, concerned and proactive in finding the best alternative which was sent immediately. Over something like three years I have had not the slightest problem. I can rely on my orders being accurately packed and despatched very quickly. They're a great team!

David, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

When I first had my I lost my stoma nurse enrolled me with Charter Health Care, I was not over impressed sometimes order would take 3-4 weeks before being delivered. Communication between my surgery and Charter was pathetic I often had to chase up one or the other. Gave up in the end and joined Bullens and have found them to be excellent mot had I e problem since joining them. Would highly recommend.

When I first had my I lost my stoma nurse enrolled me with Charter Health Care, I was not over impressed sometimes order would take 3-4 weeks before being delivered. Communication between my surgery and Charter was pathetic I often had to chase up one or the other. Gave up in the end and joined Bullens and have found them to be excellent mot had I e problem since joining them. Would highly recommend.

Amirah, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very reliable and quick delivery always

Very reliable and quick delivery always

Dave, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth have never failed to supply my monthly prescription, my doctors surgery have not been so consistent by dropping items off the prescriptions. Fittleworth have picked up these changes and contacted me to verify these changes an immediately re contacted the surgery to have a revised prescription. All their staff that I have been contacted by are pleasant and understand what and why we need their products.

Fittleworth have never failed to supply my monthly prescription, my doctors surgery have not been so consistent by dropping items off the prescriptions. Fittleworth have picked up these changes and contacted me to verify these changes an immediately re contacted the surgery to have a revised prescription. All their staff that I have been contacted by are pleasant and understand what and why we need their products.

Ian, January 2022

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Could improve.

Could improve.

Margaret, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They phone when it’s near the time for me to reorder

They phone when it’s near the time for me to reorder

Stef, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never a problem

Never a problem

Mandy, January 2022

3.50 out of 5
Reliability
Communication
Product Range
Friendliness

Last few months have been awful with supplies. The warehouse and offices don't seem connected

Last few months have been awful with supplies. The warehouse and offices don't seem connected

David, January 2022

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Good company but don't get any communication as to when delivery will be. Always was the case.

Good company but don't get any communication as to when delivery will be. Always was the case.

Sharon, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Absolutely great.

Absolutely great.

Janice, January 2022

2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I've been using Rapidcare (not my choice) for the past 14 months and not once have they got the cutting right!

I've been using Rapidcare (not my choice) for the past 14 months and not once have they got the cutting right!

Bobby, January 2022

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Have been using Coloplast over 3 years. From the beginning they were always willing to give advice and help with their products. Very happy with them as a company, and would not think about changing.!!!

Have been using Coloplast over 3 years. From the beginning they were always willing to give advice and help with their products. Very happy with them as a company, and would not think about changing.!!!

Ray, January 2022

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Service is great but communication could be improved… they regularly sent reminders to reorder

Service is great but communication could be improved… they regularly sent reminders to reorder

Jacqueline, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Brilliant in every way

Brilliant in every way

Olive, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I had my bowel surgery only 7 months ago I had an ileostomy. So having to cope with a stoma & all the equipment that is needed is all very new to me . I just want to say that any time I E mail Respond they reply promptly explaining everything I need to know about supplies & have sent me free samples of items . They are extremely helpful & I love their products. Read more

I had my bowel surgery only 7 months ago I had an ileostomy. So having to cope with a stoma & all the equipment that is needed is all very new to me . I just want to say that any time I E mail Respond they reply promptly explaining everything I need to know about supplies & have sent me free samples of items . They are extremely helpful & I love their products especially the Refresh 3 in 1 & the room neutraliser spray for bathroom .

Reply from Respond Healthcare
19th January 2022

Dear Olive. Thank you for your review. It’s great to hear your lovely feedback about our products and services.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Lindsey, January 2022

1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Awful. Truly awful. Just sent my second complaint to try and get my items delivered 7 weeks after ordering. Over the last 18 months in particular things have been late, items missing, can’t get through on the phone, emails not answered. It’s been awful and I’m going elsewhere from now on. Would not recommend to anyone.

Awful. Truly awful. Just sent my second complaint to try and get my items delivered 7 weeks after ordering. Over the last 18 months in particular things have been late, items missing, can’t get through on the phone, emails not answered. It’s been awful and I’m going elsewhere from now on. Would not recommend to anyone.

Steph, January 2022

3.75 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare (aka Homestyle+) used to be excellent with delivery but since an “upgrade” they do not have private delivery but use DPD, who are ok but not “personal”. Also if sending part orders they do not advise that there is more to come, hence must receive countless calls from unhappy customers.

Amcare (aka Homestyle+) used to be excellent with delivery but since an “upgrade” they do not have private delivery but use DPD, who are ok but not “personal”. Also if sending part orders they do not advise that there is more to come, hence must receive countless calls from unhappy customers.

Heather, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great

Great

Christine, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very helpful if i need to ring at all

Very helpful if i need to ring at all

Margaret, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Extremely helpful reliable regular contact

Extremely helpful reliable regular contact

Jonathon, January 2022

1.50 out of 5
Reliability
Communication
Product Range
Friendliness

Diabolically bad service for the last year, wouldn't touch with a bargepole!

Diabolically bad service for the last year, wouldn't touch with a bargepole!

Brenda, January 2022

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Never had a problem and the cut to my size

Never had a problem and the cut to my size

Reply from Salts Medilink
17th January 2022

Hi Brenda, Thanks for taking the time to leave a review. We are delighted to see that you are happy with our service. Kind regards, Sharon – Dispensing Operations Manager

Regards

Ander Cairo - Salts Medilink

Brian, January 2022

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very good

Very good

Reply from Respond Healthcare
19th January 2022

Thank you for your review, Brian. It's great to know you find our service very good.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Philip, January 2022

4.25 out of 5
Reliability
Communication
Product Range
Friendliness

I have had no problems with this company

I have had no problems with this company

Ann, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very friendly and very helpful staff

Very friendly and very helpful staff

Reply from Respond Healthcare
19th January 2022

Thank you for your review, Ann. We appreciate you taking the time to let us know you find our staff very friendly and helpful.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Pat, January 2022

3.50 out of 5
Reliability
Communication
Product Range
Friendliness

They never ring when they are supposed to and they have no stoma nurse.

They never ring when they are supposed to and they have no stoma nurse.

Pat, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Initial problems were soon ironed out and they have been very helpful and efficient ever since. Nothing is too much trouble

Initial problems were soon ironed out and they have been very helpful and efficient ever since. Nothing is too much trouble

Roz, January 2022

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Good

Good

Michael, January 2022

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very helpful

Very helpful

Jeanette, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Easy to use, friendly knowledgeable staff who liaise with your GP so you don’t have to do anything

Easy to use, friendly knowledgeable staff who liaise with your GP so you don’t have to do anything

Claire, January 2022

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Never any problems with this company , friendly and prompt delivery

Never any problems with this company , friendly and prompt delivery

Anne, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I ring to place an order. Im always met with a friendly voice. They make sure i have everything i need & if i have any problems

I ring to place an order. Im always met with a friendly voice. They make sure i have everything i need & if i have any problems

Caroline, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I've been with Bullen for a number of years and they are the best

I've been with Bullen for a number of years and they are the best

Doreen, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very friendly staff, always keep you up to date on your order and use UPS as their courier who always advise on delivery dates and times.

Very friendly staff, always keep you up to date on your order and use UPS as their courier who always advise on delivery dates and times.

Jean, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Prompt service

Prompt service

Jurgita, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Every time my order on time, very quickly solving my problem without stress for me.

Every time my order on time, very quickly solving my problem without stress for me.

Pamela, January 2022

3.75 out of 5
Reliability
Communication
Product Range
Friendliness

It has been satisfactory with only few difficulties.

It has been satisfactory with only few difficulties.

Ken, January 2022

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

All my requirements available and sent promptly. Very good service

All my requirements available and sent promptly. Very good service

Marie, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

At such a traumatic time in my life i.e. having bowel cancer and then having a stoma this company talked me through everything now we chat every month about what I need how i am and delivering my bags etc always delivered on time staff I talk to are brilliant fantastic company 😀

At such a traumatic time in my life i.e. having bowel cancer and then having a stoma this company talked me through everything now we chat every month about what I need how i am and delivering my bags etc always delivered on time staff I talk to are brilliant fantastic company 😀

Janice, January 2022

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Found them to be ok

Found them to be ok

Sarah, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’m new to this service & I’m thrilled with customer service I have experienced so far. Friendly staff, any question is answered quickly & efficiently. Orders are quick and easy, delivery is on time. I wish all pharmaceutical services were as good as you. Thank you for making, for some a difficult adjustment so much easier.

I’m new to this service & I’m thrilled with customer service I have experienced so far. Friendly staff, any question is answered quickly & efficiently. Orders are quick and easy, delivery is on time. I wish all pharmaceutical services were as good as you. Thank you for making, for some a difficult adjustment so much easier.

Reply from Respond Healthcare
19th January 2022

Thank you for your review, Sarah. It’s really great to hear you are thrilled with our customer service and your orders are delivered on time. It’s our pleasure to be able to help.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Jan, January 2022

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Easy to talk to and very reliable

Easy to talk to and very reliable

Reply from Salts Medilink
17th January 2022

Hi Jan, Thanks for taking the time to leave a review. We are delighted to see that you are happy with our service. Kind regards, Sharon – Dispensing Operations Manager

Regards

Ander Cairo - Salts Medilink

Christine, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They are brilliant I cant fault them at all, helpful, considerate, knowledgable, a pleasure to deal with and nothing is too much trouble. I highly recommend them

They are brilliant I cant fault them at all, helpful, considerate, knowledgable, a pleasure to deal with and nothing is too much trouble. I highly recommend them

Tina, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always had positive experiences - staff are friendly and very efficient

I have always had positive experiences - staff are friendly and very efficient

Stephanie, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They are friendly, efficient and extremely helpful. They do everything and anything to help

They are friendly, efficient and extremely helpful. They do everything and anything to help

Lorae, January 2022

2.75 out of 5
Reliability
Communication
Product Range
Friendliness

The last 7 months they have been unreliability. Orders late or not arriving. When contacting them not very apologetic always the doctors fault not received prescription.

The last 7 months they have been unreliability. Orders late or not arriving. When contacting them not very apologetic always the doctors fault not received prescription.

Reply from AmcareTM Group
10th January 2022

Hi Lorae. Thank you for leaving your feedback. We've very sorry to hear about your experience with your prescriptions. GP’s require us to obtain your prescription before we can release your order and this can take between 7-10 days, so we recommend that you place an order within 2 weeks of your current supply running out. We aim to deliver your prescription within 48 hours of receiving. If you're finding that you have significant delays with your order each month then we would like to look into this further for you, to investigate what the issue is and help rectify. Please call the Care Centre on 0800 88 50 50, email us at enquiry@amcaregroup.co.uk or if you have social media and would prefer to send us a message on there we are available on Facebook, Twitter and Instagram to help.

Regards

Sally, Customer Experience Team - AmcareTM Group

John, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent company to deal with Helpful and quick to solve any problem

Excellent company to deal with Helpful and quick to solve any problem

KP, January 2022

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Very friendly helpful and efficient.

Very friendly helpful and efficient.

Pat, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare staff are always friendly and helpful

Amcare staff are always friendly and helpful

Reply from AmcareTM Group
10th January 2022

Hi Pat. Thank you for your lovely review. We will be sure to pass on your comments to the team, who will be delighted to hear this. If we can be of any further help, please don't hesitate to contact us.

Regards

Sally, Customer Experience Team - AmcareTM Group

Mary, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service

Excellent service

Elena, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve used Bullen for several years, they always inform me when new products are available to try and are always there to give advice on any problems i may have

I’ve used Bullen for several years, they always inform me when new products are available to try and are always there to give advice on any problems i may have

Nicky, January 2022

3.50 out of 5
Reliability
Communication
Product Range
Friendliness

Always nice and helpful and friendly deliver when they say just nice people

Always nice and helpful and friendly deliver when they say just nice people

Jackie, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Only had my stoma 6 months but very pleased with ease in.orderimg from bullem

Only had my stoma 6 months but very pleased with ease in.orderimg from bullem

Jane, January 2022

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare have always been helpful and friendly! If I run out of things, they will post supplies in advance of the order too.I did have a problem twice, but it was due to a lack of goods at the Depot, and the lady still managed to find me bags!! Their recent changes mean it is a bit more difficult to reach them on the phone, but overall their service is very good.

Amcare have always been helpful and friendly! If I run out of things, they will post supplies in advance of the order too.I did have a problem twice, but it was due to a lack of goods at the Depot, and the lady still managed to find me bags!! Their recent changes mean it is a bit more difficult to reach them on the phone, but overall their service is very good.

Reply from AmcareTM Group
10th January 2022

Hi Jane, thank you for leaving us your positive review, your feedback is very much appreciated. We are glad to hear you find the team helpful and friendly and that they have been able to help when you have had a couple of problems with the supply of your products. We always try our best to find a solution so we are delighted to hear your comments. We are working hard daily to bring call waiting times down so thank you for bearing with us. We are also available to contact via email at enquiry@amcaregroup.co.uk or through social media on Facebook, Twitter and Instagram if that is more convenient for you. Thank you once again.

Regards

Sally, Customer Experience Team - AmcareTM Group

AVRIL, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

they ring me regularly to check on orders, always deliver when arranged for. Super service

they ring me regularly to check on orders, always deliver when arranged for. Super service

Carole, January 2022

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service lots of advice friendly

Excellent service lots of advice friendly

Lesley, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Only problem i have had was when they changed to UPS who were leaving parcels on my doorstep but charter sorted this out for me

Only problem i have had was when they changed to UPS who were leaving parcels on my doorstep but charter sorted this out for me

Janice, January 2022

3.50 out of 5
Reliability
Communication
Product Range
Friendliness

Found the To be good but basic

Found the To be good but basic

John, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

First class s

First class s

David, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Previously with Fittleworth and took ages to get through and two weeks to get a delivery. With Bullen service has been brilliant

Previously with Fittleworth and took ages to get through and two weeks to get a delivery. With Bullen service has been brilliant

Veronica, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service thank you.

Excellent service thank you.

Margaret, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fast, efficient, friendly service. Products usually arrive in 2/3 days.

Fast, efficient, friendly service. Products usually arrive in 2/3 days.

Barbara, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I never have any problems and I am treated with full respect.

I never have any problems and I am treated with full respect.

Reply from Respond Healthcare
19th January 2022

Thank you for your review, Barbara. Our staff are very passionate about what they do and it's great to know you have never had any problems and you feel you are treated with respect.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Rory, January 2022

3.75 out of 5
Reliability
Communication
Product Range
Friendliness

From order, it takes 10 to 14 days to arrive. Fortunately I make sure I always have enough to last me.

From order, it takes 10 to 14 days to arrive. Fortunately I make sure I always have enough to last me.

Alison, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworth for 8 years now and their service is excellent

I have been using Fittleworth for 8 years now and their service is excellent

Julie, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Alwsys friendly, helpful & quick delivery

Alwsys friendly, helpful & quick delivery

Liz, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly staff Easy ordering Wide selection of items Good communication

Friendly staff Easy ordering Wide selection of items Good communication

Anne, January 2022

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

i order my items required by phone, i then get a message telling me they have my prescription. its usually delivered within the next 2 days. i think this service is excellent. i was allowed to order early over christmas so i made sure i had my stock.

i order my items required by phone, i then get a message telling me they have my prescription. its usually delivered within the next 2 days. i think this service is excellent. i was allowed to order early over christmas so i made sure i had my stock.

Lindsay, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

always pleasent and polite and very helpful

always pleasent and polite and very helpful

Joyce, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent company ,when given avdate fot delivery it happens ,reliable and efficient.

Excellent company ,when given avdate fot delivery it happens ,reliable and efficient.

Marsden, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Perfect.no problem what so ever

Perfect.no problem what so ever

Polly, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with this company for years and they are so helpful and very friendly

I have been with this company for years and they are so helpful and very friendly

Mavis, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

this company has been brilliant when my g.p hadn't let them have my prescription before Christmas i was panicking i wouldnt have supplies .but fistleworth sent emergency supplies i was so relieved. they rang last week asking if i needed more .cant fault them

this company has been brilliant when my g.p hadn't let them have my prescription before Christmas i was panicking i wouldnt have supplies .but fistleworth sent emergency supplies i was so relieved. they rang last week asking if i needed more .cant fault them

Sarah, January 2022

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Easy to order. Order arrives quickly.

Easy to order. Order arrives quickly.

Janet, January 2022

4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Bullen are really good although a few times they have forgotten to phone me on my "diary date" and I have had to phone them instead.

Bullen are really good although a few times they have forgotten to phone me on my "diary date" and I have had to phone them instead.

Audrey, January 2022

5.00 out of 5
Reliability
Communication