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Fantastic friendly and knowledgeable staff. Have Stoma nurses able to give advice, have used them over 30 years and am completely satisfied with the service. Would highly recommend them.

The efficient way they deal with your requirements.

I have used Amcare for over 5 years now. They did have a lot of problems when changing their computer systems but they are back to a 5* service now.

After supplying my bags pre cut for several years this months they were cut differently which made them unusable, they also did not supply the barrier rings as requested, phoned to explain I was going abroad and needed supplies after waiting 2 weeks for a delivery, reassured over 3 days that my supplies would be delivered, got to day before holiday still not received, there answer was to go and get them from my local hospital ! Due to holiday tomorrow and do not have enough supplies, Patient choice I will NEVER use you again.

I have tried a few providers for stoma care but Respond is far and away the best. I like everything from the customer support to the branding to the products. Thank you, Respond!

I have been ordering from Medilink for 3 years and have never been disappointed in the service, the phone is always answered quickly with friendly helpful staff. If I need order on a Sunday I do it online and the order always arrives quickly, Thanks Medilink for making this easy for me.

Have always found the person I speak to on the phone to be very friendly, happy and helpful nothing seems to be to much trouble they always go above and beyond to help me in anyway they can.

Four stars for products - the hook-and-loop system is too hard to release and tears the surface of the loop section. Also buttons on the leg-bag straps would be a good refinement for added comfort. Night-bag stand is flimsy and falls over easily. Why no emptying tap on night-bags? Otherwise a good company to deal with - quick and easy ordering and delivery.

When ever I have telephoned the member of Staff has been pleasant and helpful. Securicare contacts me to ask whether supplies are needed also offering a reminder of items ordered previously. Today Matthew has added my name to your list to email further information, thankyou.

I had my colostomy in 1991, being a very positive person I adapted quite quickly. but getting supplies from pharmacies was hit and miss, I saw an advertisement for Am -Care and I have been with them for many years and found them both convenient and reliable the minor problems that have occurred have mainly been from the surgery.

Amcare have always been very prompt with delivery and very helpful on the phone.

Being that I'm fairly new to this nightmare situation of learning to love my stoma, Coloplast have made it such an easy experience. I changed to Coloplast due to delivery issues from my first provider & all I can say is THANK YOU. Deliveries are always within days of ordering & always as expected. I'm never changing!!

I had my permanent Colostomy done 1989 and it took a long time to settle with the correct products. Unfortunately in my time the professionals to help you through were paid for by Care Companies - which saw you always having to try their products, which were not always suitable. I luckily met a fellow Colostomy person and switched to a 2 piece system from Amcare who were extremely helpful and provided all the equipment I needed and basically have stuck with over the years. My problem was really chronic Crohns disease where a Professor in London decided that after 4/5 operations that a Colostomy was necessary because of the risks associated with ulceration. During my 6 months stay in Hospital in 2020 I did receive a lot of help from the Colostomy Dept at Torbay Hospital, the biggest problem was getting my preferred products from Doctors, not my own ones, providing prescriptions for expensive items. This bit broke down terribly and left my skin in a dreadful state as well as the pain which was dreadful .

So reliable with ordering and delivery.

Very reliable! Good staff when calling

Ease when ordering. Friendly staff and helpful Thank you Ivor

Customer service help Julie, is good. But once the order is with respond- packing, it’s awful. So many times things are not correct, nor do they dons final check with me. They cut my pouches to size which was amazing, But then that didn’t always happen. I have arthritis so it’s difficult for me. Sometimes the bag size was too small or not cut at all. Latest package, I received 4 boxes of pouches not cut to size again! The products are good. I know that with our stoma care, it’s important to have orders that are correct. Be warned. When I first signed up, a lot was wrong I asked to speakto the manager. He apologised.now I am waiting again.

Very helpful people and very keen to provide a good service.

I phone up every month for my mum Supplies when I get an answer over the phone I waiting for more then 20 minutes or more before someone answers the phone and when member of staff did answer the lady wasn’t very friendly and they don’t phone us to check if my mum running out of stoma bags and other stuff when amcare groups where great and phone us every month and the staff where nice to me over the phone and Asked how I was doing and how my mum was doing to very nice English ladies who spoke to me over the phone with amcare group and there give my mum extra box when it’s came to Christmas holidays and amcare group always give us are Christmas card and free seed to The problem we went off amcare group is because I couldn’t get through to amcare group for my mum stoma bags that’s why I want to medilink but amcare group where great sorry medilnk that why I giving you are 1star you need to start improving with the Customers I would have giving you higher mark

Never had any problems with Coloplast. Delivery is always super quick

Very caring helpful staff

They have been amazing bang on time with delivery so helpful and friendly

Very professional and helpful staff

have used coloplast all the time and find them very friendly and helpful

always friendly when answering the phones for my order. when i have problems getting my doctors to do the repeat prescription they have always sorted it out. quick with deliveries as well

Amazing

I was having difficulties with my surgery and repeat prescriptions and in desperation I phoned Fittleworth and they sorted it all out with my surgery and its been fine ever since and I am very grateful as the extra stress was making me ill.

I cannot fault themThey are friendly on phone and deliver when they say.

No fuss dealing with any problem, staff are A1

As someone with a Spinal Cord Injury and a Stoma, I have had lots of experience with home delivery companies. I was resolute in my belief that all the hassle wasn’t worth my time and I’d never use another company ever ever again, when I was encouraged to give Respond a try. What a breath of fresh air! The team at Respond are so friendly & personable. They really care that customers get a good service; you can feel it at every stage in the process and it makes a huge impact. I know that when I put an order in, it will be with me as promised and the items I have requested are what I will receive (seems fairly basic criteria for a home delivery company right? But you’d be amazed at the experiences I’ve had with other big U.K. names!) I know if I’m caught short or need something in a hurry I only have to email and it will be sorted asap. Any time there has ever been an item shortage or any kind of problem, the team are quick to communicate and make sure I’m kept in the loop, working together to resolve whatever issue has cropped up. Having the continuity of named staff providing a repeated high standard of service means I’m confident that I don’t need to worry if or when my products will arrive. It’s such a big part of one’s life yet Respond make sure the process doesn’t take up too much life to get right!

I last used Charter about 5 years ago, so granted they could have drastically improved since then, but nonetheless my experience was woeful and it has stuck in the mind! It was always someone different who took my call; the process had the feel of ringing a large multinational telecoms provider, multiple menus, long hold times etc etc. The service was utterly inflexible and any time an emergency order was necessary, that meant nothing, there was still a week’s wait. Invariably there would always be something wrong with the order, and after my needs & prescription had changed, that would take at least 3-4 orders to iron out, meaning more mistakes. I made the grave error of making a holiday order which spelled disaster for the next couple of regular orders - they all went to my holiday address, despite repeated calls to try to remedy this. All in all it was an exasperating & trying process dealing with Charter, and eventually I gave up and went back to the old fashioned way of having the local pharmacy deal with all the items. No amount of complimentary wipes were worth that hassle!

It’s been a few years since I used Bullen so perhaps their ways of working have improved over that time. My experience was poor though. I was bombarded with phone calls and found it quite intrusive. It felt like there was a pressure to order, both in terms of their frequency and the number of items on each order. The regular calls +/- answerphone messages “just to check” were a nuisance really, and ultimately put me off using their service.

Very Good, but need to be able to answer phone faster when placing an order, and not a ten minute wait

can't complain really friendly on the phone and great response when i have a problem, which is rare

Everything is perfect from start to delivery.

always reliable and polite, never had a problem

l would like more information about stoma products

Website not easy to find new products only easy if your ordering exactly the same every month

from the day the stoma nurse put me in contact with Respond I've never had any problems always have my products in stock have never let me down

phone me often to check what i need

Bullen is a friendly professional company who stay in touch they ring when they receive the prescription and check which ‘free’ products you need and give a date for delivery

Been with Pelican for years , no complaints about them , 100%

I have only had excellent service at all times

have been using bullen for years never had a complaint

Generally great but some communication problems a few months back when telephone was useless and used email instead

Ordering of supplies is easy with a choice of using their app or a good old phone call. On the odd occasion there has been a delivery problem they have sorted it very quickly. (they have since changed their delivery partner so no problems since)

The company has always been helpful in every time i have spoken to them

The right product delivered at the right time by a right good company.

Professional and caring. Contact me every month to see if i need an order. Always kept informed of delivery.

Apart from the blip when IT System changed ive had nothing but first class service from Amcare over the past 20 yrs or so,always contact you by phone to checkout needs and that all is running smoothly and would recommend them to everybody.North East based always deliver within 48 hrs of placing order.

Wait hours on hold each time I try to place an order and getting longer each time, then a few weeks until my order will arrive. Have to sort prescription queries with my GP myself.

They never fail to deliver on time every time. They are fantastic

kind, professional people, prescription every 4 weeks delivered on time

No communication don't remind me nothing it really lets it down

Excellent service

Always helpful and no issues with deliveries

A very good service