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David, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve needed appliances for 40 years and since switching to here I’ve only had a couple of occasions to get in touch with them about orders

I’ve needed appliances for 40 years and since switching to here I’ve only had a couple of occasions to get in touch with them about orders

Terry, April 2024

Upvote
2.75 out of 5
Reliability
Communication
Product Range
Friendliness

Read lots of very good reviews for Fittleworth. However, every single month Fittleworth doesn’t honour my order; examples, doesn’t deliver, fails to procure Prescription, uses prescription for a previous order., etc. I have complained every month for nearly a year now, escalated to Managers….with promises it will be right for the following month. But every month they fail me, causing me to be on the phone for hours rectifying there failings. So I cannot recommend.

Read lots of very good reviews for Fittleworth. However, every single month Fittleworth doesn’t honour my order; examples, doesn’t deliver, fails to procure Prescription, uses prescription for a previous order., etc. I have complained every month for nearly a year now, escalated to Managers….with promises it will be right for the following month. But every month they fail me, causing me to be on the phone for hours rectifying there failings. So I cannot recommend.

Reply from Fittleworth
23rd April 2024

Hi Terry, I am sorry to see that you have had problems with your deliveries month on month with us. I would really like to look into this for you - can you please email DRMqueries@fittleworth.com with your full name and DOB and I can see what is happening for you. Thank you in advance.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Maureen, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

After using Fittleworth for many years we have had our first letdown. When I ordered night cathaterbags they were in stock given delivery day,received text saying were coming and then today day of delivery got email saying out of stock got to wait another 2 weeks when hopefully they will be back in stock. Why take order when you you haven't got them. SORRY to have this moan but this is very important item in

After using Fittleworth for many years we have had our first letdown. When I ordered night cathaterbags they were in stock given delivery day,received text saying were coming and then today day of delivery got email saying out of stock got to wait another 2 weeks when hopefully they will be back in stock. Why take order when you you haven't got them. SORRY to have this moan but this is very important item in my husband s life.Had my little moan so thanks for past service and keep up good work.

Reply from Fittleworth
22nd April 2024

Hello Maureen, Thank you for your feedback, it is really important to us. I understand that this must be frustrating, please can you email DRMqueries@fittleworth.com with your husbands full name and DOB and we will take a look at this for you to make sure your husband has what he needs. Thank you in advance and have a lovely day.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

David, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Local office (Perth) staff provide an excellent, friendly service. I often call them due to changing supply needs and all such requests are met with an understanding and highly professional approach.

Local office (Perth) staff provide an excellent, friendly service. I often call them due to changing supply needs and all such requests are met with an understanding and highly professional approach.

Reply from Respond Healthcare
22nd April 2024

Thank you for your review, David. It's lovely to read your kind comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Dougie, April 2024

Upvote
1.75 out of 5
Reliability
Communication
Product Range
Friendliness

This company is not fit for purpose

This company is not fit for purpose

Reply from Fittleworth
22nd April 2024

Hello Dougie, I am sorry to see you have had problems with the service you have received. Please can you email me at DRMqueries@fittleworth.com with your full name and DOB and let me know what has happened for you? Speak to you soon and thank you in advance.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

william, April 2024

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Always Reliable .good support for my needs ,Your in good hands gook luck from Me

Always Reliable .good support for my needs ,Your in good hands gook luck from Me

Reply from Fittleworth
22nd April 2024

Hello William, Thank you for taking the time to leave us your feedback, I am really pleased we have been able to support you and been reliable. If you ever need anything, please shout.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

David, April 2024

Upvote
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

I can see why you are installing a new system soon. Your emails are verging on the ridiculous. “ This is a courtesy email to advise that we have received your prescription but unfortunately it was missing We are only able to supply what has been issued on the prescription, therefore are unable to supply these products on this occasion. ” Make of that what you will.

I can see why you are installing a new system soon. Your emails are verging on the ridiculous. “ This is a courtesy email to advise that we have received your prescription but unfortunately it was missing We are only able to supply what has been issued on the prescription, therefore are unable to supply these products on this occasion. ” Make of that what you will.

Reply from Fittleworth
22nd April 2024

Hello David, Thanks for leaving us a review! I am very much looking forward to the new system and the important updates it will give us. Please do let us know of any feedback you have when it comes in, it's really valuable to us.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Winsome, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always an excellent service received.

Always an excellent service received.

Reply from Fittleworth
19th April 2024

Good morning Winsome, Thank you so much for your lovely review, I am glad we are able to help you when you need us. Have a lovely weekend.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Sally, April 2024

Upvote
1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Terrible service approx 4 weeks for any communication delivery date given and prescription not even sent to gp Data breach as they changed my gp fir no reason Left with no stock 2 month in a row If they had a stoma I believe they wouldn't act like this..don't trust any request you send without checking and managers never call you back …one manager said fingers crossed you get some stock …I would expect a

Terrible service approx 4 weeks for any communication delivery date given and prescription not even sent to gp Data breach as they changed my gp fir no reason Left with no stock 2 month in a row If they had a stoma I believe they wouldn't act like this..don't trust any request you send without checking and managers never call you back …one manager said fingers crossed you get some stock …I would expect a manager to own the issue and guarantee a delivery date after a sequence of their errors …

Reply from Fittleworth
19th April 2024

Good morning Sally, I am so sorry to see that the service you have received hasn't been up to the standard required and you have been without supplies. Please can you send your full name and DOB to DRMqueries@fittleworth.com for me to look into this for you and get this rectified? Thank you in advance.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Alec, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Completely on time

Completely on time

Reply from Fittleworth
18th April 2024

Hello Alec, Thank you for sharing about your orders! We really appreciate it., glad they are on time. Have a lovely day

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Keith, April 2024

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Really friendly and helpful staff go beyond to help you if you need extra help on a product

Really friendly and helpful staff go beyond to help you if you need extra help on a product

Reply from Fittleworth
18th April 2024

Hi Keith, Thank you for taking the time to leave us a review, I am so pleased that the team always go above and beyond to help if you need anything, so nice to hear! I will share this with the team here.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Lilian, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Since 1997 I've had no problems

Since 1997 I've had no problems

Reply from Fittleworth
18th April 2024

Hi Lillian, Thank you for choosing Fittleworth for all this time, I am so pleased there have never been any problems! Have a lovely day.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Anne, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

It’s no fun having a stoma. Fittleworth products make it matter of fact and acceptable. Once the system is set up they expedite delivery. The products are reliable.

It’s no fun having a stoma. Fittleworth products make it matter of fact and acceptable. Once the system is set up they expedite delivery. The products are reliable.

Reply from Fittleworth
18th April 2024

Hi Anne, Thank you for taking the time to leave us a review, we really appreciate you taking the time to do so. I am glad we have been able to supply what you need, I can only imagine how hard it can be. Please let us know if we can ever help you with anything in regards to your stoma. Take care,

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Angela, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Fittleworth for the last 15 years.. the service I have received has been 5 star service, everytime. They are always polite when answering the phone, very helpful, if I need something new. And excellent quality.

I have used Fittleworth for the last 15 years.. the service I have received has been 5 star service, everytime. They are always polite when answering the phone, very helpful, if I need something new. And excellent quality.

Reply from Fittleworth
18th April 2024

Hello Angela, Thank you so much for the great review! I am so pleased that the service has been spot on every time over the last 15 years. Please let us know if we can ever help you with anything and thank you for choosing Fittleworth!

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

David, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My only problem is the delivery company they are told to leave the box on the back step not dump it out the front in twelve months it has only been put in the right place . And thats when the guy has been English many times I have complained but it still happens such a shame as the sales team are first class just D P D letting you down .

My only problem is the delivery company they are told to leave the box on the back step not dump it out the front in twelve months it has only been put in the right place . And thats when the guy has been English many times I have complained but it still happens such a shame as the sales team are first class just D P D letting you down .

Reply from Fittleworth
18th April 2024

Hello David, Thank you for taking the time to leave us a review, we really appreciate the feedback! I am sorry you are having problems with the deliveries - the best way to manage these are via the DPD app as you can upload pictures of where you want your delivery to be left. Please send me an email at DRMqueries@fittleworth.com if you'd like me to look into these for you and pass the feedback to DPD. Thank you so much.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

William, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Dealing with Fittleworth is so easy and i never have problems with delivery

Dealing with Fittleworth is so easy and i never have problems with delivery

Reply from Fittleworth
18th April 2024

Hello William, Really great to see that your deliveries are easy and you haven't had any problems. Thank you for leaving us a great review!

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

David, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The service is exceptional. The customer service personnel are polite and courteous. The delivery is always on time, or even earlier.

The service is exceptional. The customer service personnel are polite and courteous. The delivery is always on time, or even earlier.

Reply from Fittleworth
18th April 2024

Hi David, I am really pleased that the service has been exceptional - this is amazing feedback, thank you for sharing! Take care.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Ian, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Call relievers are very helpful and professional and polite.

Call relievers are very helpful and professional and polite.

Reply from Fittleworth
18th April 2024

Hi Ian, Thank you for letting us know, I am really pleased our call handlers are helpful. I will share this with the team here.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

David, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Been using Fittleworth for 10yrs and never had a reason to complain. Orders are delivered on time, some times earlier. The staff are always friendly, helpful and professional.

Been using Fittleworth for 10yrs and never had a reason to complain. Orders are delivered on time, some times earlier. The staff are always friendly, helpful and professional.

Reply from Fittleworth
18th April 2024

Good morning David, Thank you so much for taking the time to leave us a lovely review. I am pleased our team have always been able to help you and make sure you have your orders as promised. Have a lovely day, Laura

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Cynthia, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The Fittleworth staff are helpful and polite when I place an order and after a problem with my prescription the young man I spoke to was friendly and efficient in sorting everything out for me

The Fittleworth staff are helpful and polite when I place an order and after a problem with my prescription the young man I spoke to was friendly and efficient in sorting everything out for me

Reply from Fittleworth
17th April 2024

Hi Cynthia, Thank you for your lovely feedback. I am really pleased that our agent was able to help you with the prescription! Please shout if you ever need anything.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Robert, April 2024

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

From Day 1, three years ago, I have been given superb service by SecuriCare. Because of their reliable and friendly service relating to stoma supplies, I transferred my other medical prescriptions to them when my previous supplier's performance dwindled. Top marks in my books!

From Day 1, three years ago, I have been given superb service by SecuriCare. Because of their reliable and friendly service relating to stoma supplies, I transferred my other medical prescriptions to them when my previous supplier's performance dwindled. Top marks in my books!

Reply from SecuriCare
23rd April 2024

Hi Robert! We are delighted to read that you have been consistently receiving superb service from our team over the past three years regarding your stoma supply needs. Providing reliable and friendly support is truly at the heart of what we strive for every day. We deeply appreciate your trust in transferring your additional medical prescriptions to us as well. It's a testament to the high standards our team upholds in serving our customers. Ensuring seamless and top-quality service is our utmost priority. Thank you again for your kind words and for being a valued SecuriCare customer. We look forward to continuing to meet and exceed your expectations through our dedicated care and attention.

Regards

Kaitlin O'Brien - SecuriCare

Pam, April 2024

Upvote
3.00 out of 5
Reliability
Communication
Product Range
Friendliness

I recently changed the size of my bags to 32mm and ordered some aloe rings 32mm however they failed to pick up on this and sent the bags at 25mm and they only seem to send 1 pack of complimentary wipes per 1 box of bags ie allowing 1 wipe per bag.

I recently changed the size of my bags to 32mm and ordered some aloe rings 32mm however they failed to pick up on this and sent the bags at 25mm and they only seem to send 1 pack of complimentary wipes per 1 box of bags ie allowing 1 wipe per bag.

Reply from Fittleworth
16th April 2024

Hello Pam, I am so sorry to see this has happened for you. Please can you send your full name and DOB to DRMqueries@fittleworth.com and I will take a look into this for you? We will be able to resolve this for you. Speak to you soon,

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Arthur, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Delivery came very quickly.

Delivery came very quickly.

Paula, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amazing company have never let me down in the 5 yrs i.ve been with them

Amazing company have never let me down in the 5 yrs i.ve been with them

Reply from Fittleworth
12th April 2024

Hi Paula, Thank you for leaving us such a nice review! I am glad we haven't let you down. Have a lovely weekend and take care.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Jordan, April 2024

Upvote
1.75 out of 5
Reliability
Communication
Product Range
Friendliness

I don’t know what has happened lately Respond (Pellican Healthcare) used to be so organised. My prescription was authorised by the GP on the 5th April we are now on the 11th April and they have not dispatched it. Customer services seem to have no idea as to what is going on. I am yet to receive a tracking number from the couriers and supplies are running critically low and will be left hung out

I don’t know what has happened lately Respond (Pellican Healthcare) used to be so organised. My prescription was authorised by the GP on the 5th April we are now on the 11th April and they have not dispatched it. Customer services seem to have no idea as to what is going on. I am yet to receive a tracking number from the couriers and supplies are running critically low and will be left hung out to dry by the time they have finished messing about - despite giving them so much notice and time when I placed the repeat prescription. No communication from Respond or updates.

Reply from Respond Healthcare
11th April 2024

Thank you for your review, Jordan. I am very concerned to hear about your experience. Please contact us by emailing hello@respond.co.uk so that we can look into this matter for you.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Karen, April 2024

Upvote
1.50 out of 5
Reliability
Communication
Product Range
Friendliness

Can't get through, never call you back, poor service used to be really good but not any more, don't recommend using this service

Can't get through, never call you back, poor service used to be really good but not any more, don't recommend using this service

M, April 2024

Upvote
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I used to think Nightingale were fantastic, but since merging with Clinidirect I've had nothing but problems. Missing items, incorrect items. I have phoned. I get sent more incorrect items. have e-mailed. I get sent more incorrect items. So I shall soon have 12 boxes of an item not asked for or wantef that they refuse to take back because they are "prescription items". And none of what I wanted. They must be making money

I used to think Nightingale were fantastic, but since merging with Clinidirect I've had nothing but problems. Missing items, incorrect items. I have phoned. I get sent more incorrect items. have e-mailed. I get sent more incorrect items. So I shall soon have 12 boxes of an item not asked for or wantef that they refuse to take back because they are "prescription items". And none of what I wanted. They must be making money from all these errors which is why they keep making them.

Su, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have had some initial confusion caused by my Gp surgery. Fittleworth have been extremely helpful and supportive in trying to sort this out. Everyone I have spoken to has been polite, efficient and friendly.

I have had some initial confusion caused by my Gp surgery. Fittleworth have been extremely helpful and supportive in trying to sort this out. Everyone I have spoken to has been polite, efficient and friendly.

Reply from Fittleworth
10th April 2024

Hi Su, Thank you for taking the time to leave a review and being a valued Fittleworth customer. I'm sorry to see you've had some confusion with your GP surgery! hopefully it will be smooth sailing from now on.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Margaret, April 2024

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I am becoming increasingly frustrated at the declining customer service from Fittleworth Medical. Both my wife and I have used Fittleworth for the past 6+ years and until recently been very happy with all aspects of the service provided. The choice and loyalty is despite encouragement from the surgery to use a local pharmacy. Of late, the response to phone calls has been unacceptable. It would seem that whatever day or time one calls there

I am becoming increasingly frustrated at the declining customer service from Fittleworth Medical. Both my wife and I have used Fittleworth for the past 6+ years and until recently been very happy with all aspects of the service provided. The choice and loyalty is despite encouragement from the surgery to use a local pharmacy. Of late, the response to phone calls has been unacceptable. It would seem that whatever day or time one calls there is always eight callers ahead in the queue and the number takes long to change. I still await a response to emails to both Fittleworth 'caring' and 'marketing' departments on the decline.

Reply from Fittleworth
9th April 2024

Hi Margaret, Thank you for taking the time to leave a review. I'm sorry to see your experience with us has not been as good as we'd hope it to be. We'll use your feedback to help improve our service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

James, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

What a company, what a fantastic service. My husband has been using Fittleworth for nearly a year, I (his wife) do the ordering for him. Such friendly staff and always so helpful. No problem ordering and fantastic delivery service.

What a company, what a fantastic service. My husband has been using Fittleworth for nearly a year, I (his wife) do the ordering for him. Such friendly staff and always so helpful. No problem ordering and fantastic delivery service.

Reply from Fittleworth
9th April 2024

Hi, Thank you for taking the time to leave a review. I'm really glad we've been able to support you with your husbands deliveries.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Melanie, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I always recieve my order on time

I always recieve my order on time

Reply from Fittleworth
8th April 2024

Hi Melanie, Thank you for taking the time to leave a review. Great to see you've received a 5* delivery experience.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

E, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Polite and helpful staff

Polite and helpful staff

Reply from Fittleworth
8th April 2024

Hi, Thank you for taking the time to leave a review. It's great to see you've received a 5* experience.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Ian, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Original use of fittalworth suggested by NHS hospital. Now handled by communication between company and GP surgery. Less work for NHS hospital staff and less administrative costs. I cannot praise fittalworth enough for the way they handle this business. Many thanks Ian MRSC. FEI. Very satisfied customer

Original use of fittalworth suggested by NHS hospital. Now handled by communication between company and GP surgery. Less work for NHS hospital staff and less administrative costs. I cannot praise fittalworth enough for the way they handle this business. Many thanks Ian MRSC. FEI. Very satisfied customer

Reply from Fittleworth
8th April 2024

Hi Ian, Thank you for taking the time to leave a review. It's great to see that you're a very satisfied customer - thank you for your ongoing support!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Fay, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth have always been really really helpful when it comes to my orders, my deliveries are livery large but never a problem for Fittleworth. The staff are always super friendly and extremely understanding when I call with an order.

Fittleworth have always been really really helpful when it comes to my orders, my deliveries are livery large but never a problem for Fittleworth. The staff are always super friendly and extremely understanding when I call with an order.

Reply from Fittleworth
8th April 2024

Hi Fay, Thank you for taking the time to leave a review. It's great to see you've received a 5* experience - our staff are always willing to go the extra mile for our customers.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Kathleen, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth is a very friendly family team they make you feel good about yourself they are very helpful patient team and i e been with them for almost a year and they have been absolutley a godsend they are a caring company with that family arm around your shoulder

Fittleworth is a very friendly family team they make you feel good about yourself they are very helpful patient team and i e been with them for almost a year and they have been absolutley a godsend they are a caring company with that family arm around your shoulder

Reply from Fittleworth
8th April 2024

Hi Kathleen, Thank you for taking the time to leave a review. It's great to have you as part of the Fittleworth family!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Diane, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Spoke to a lovely lady,very friendly and professional, put me at ease,as I'm all new to this,and nothing was to much trouble . Thankyou.

Spoke to a lovely lady,very friendly and professional, put me at ease,as I'm all new to this,and nothing was to much trouble . Thankyou.

Reply from Fittleworth
8th April 2024

Hi Diane, Thank you for taking the time to leave a review. Our advisors always aim to make you feel at ease - it's great to see you've received a 5* experience.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Yvonne, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I've been receiving products from Fittleworth for many years now and have always found the agents to be courteous, friendly, polite and very helpful. Nothing is too much trouble for them

I've been receiving products from Fittleworth for many years now and have always found the agents to be courteous, friendly, polite and very helpful. Nothing is too much trouble for them

Reply from Fittleworth
5th April 2024

Hi Yvonne, Lovely feedback, thank you so much for taking the time to leave us a review. Really glad to see that the advisors are helpful and friendly, I will share this with the team.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Suzi, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Everyone at Fittleworth has been amazing! I only recently started needing their service post-op and they've been so lovely.

Everyone at Fittleworth has been amazing! I only recently started needing their service post-op and they've been so lovely.

Reply from Fittleworth
5th April 2024

Hi Suzi, So pleased to see that we have been able to support you post-op when you needed us, I imagine it must be very overwhelming. Thank you for taking the time to leave us feedback, it is appreciated. Take care and please reach out if you need anything.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Jasmine, April 2024

Upvote
3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Problem with DPD not following Fittleworth instruction label. which informs the DPD's driver where to leave the parcels if no one ianswers the front door. DPD completely ignored this. DPD left two large boxes of medical equipment on my front door step for anyone and everyone to see. All previous deliveries have been made successfully. following the same clear instructions. This is the first time that a delivery placed me in such a vulnerable position.

Problem with DPD not following Fittleworth instruction label. which informs the DPD's driver where to leave the parcels if no one ianswers the front door. DPD completely ignored this. DPD left two large boxes of medical equipment on my front door step for anyone and everyone to see. All previous deliveries have been made successfully. following the same clear instructions. This is the first time that a delivery placed me in such a vulnerable position. It has left me very upset and concerned for future deliveries.

Reply from Fittleworth
5th April 2024

Hi Jasmine, Thank you for leaving us this feedback, I am really sorry to see that you have had problems with deliveries. Please can you email me at DRMqueries@fittleworth.com with your full name and DOB so I can speak to DPD on your behalf and look into this for you. Speak to you soon.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Julian, April 2024

1/1 - (1 vote)
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth have been proving me some products since Feb. Efficient delivery via DPD. My only criticism is: when you phone, it only says you are in a queue not you are x in the queue. Heard of technology guys? Please fix this- for you customers. Cheers Julian

Fittleworth have been proving me some products since Feb. Efficient delivery via DPD. My only criticism is: when you phone, it only says you are in a queue not you are x in the queue. Heard of technology guys? Please fix this- for you customers. Cheers Julian

Reply from Fittleworth
4th April 2024

Hi Julian, Thank you so much for taking the time to leave us a review, it is appreciated. I will pass this onto my managers to look into, it's valid feedback! Have a lovely day.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

janice, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth sraff were very supportive after a frightening diagnosis

Fittleworth sraff were very supportive after a frightening diagnosis

Reply from Fittleworth
4th April 2024

Hello Janice, Thanks for taking the time to leave such a lovely review. I can only imagine how overwhelming everything must be when you first start using us, so I am pleased we were able to support you when you needed us. Please let us know if you ever need anything. Take care.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Sharon, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworth for 7 years now and find them very reliable, orders are always delivered on date specified. The staff on the phones are always very helpful and polite.

I have been using Fittleworth for 7 years now and find them very reliable, orders are always delivered on date specified. The staff on the phones are always very helpful and polite.

Reply from Fittleworth
4th April 2024

Hello Sharon, Thank you for your lovely review. Really pleased to see we have been able to support you and that your orders arrive on time, as promised!

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

PAT, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Cannot speak highly enough about Fittleworth. Staff have always been very helpful, cheerful and friendly. If you do happen to have a problem then they go out of their way to solve it for you . WELL DONE TO ALL.

Cannot speak highly enough about Fittleworth. Staff have always been very helpful, cheerful and friendly. If you do happen to have a problem then they go out of their way to solve it for you . WELL DONE TO ALL.

Reply from Fittleworth
4th April 2024

Hello Pat, What a lovely review, thank you! Really glad to see that the team are always friendly and helpful, I will share this with them. Have a lovely day.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Ronald, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

From day one the service has been first class 🚇👍🏿

From day one the service has been first class 🚇👍🏿

Reply from Fittleworth
4th April 2024

Hi Ronald, Thank you for leaving us a great review, I am really pleased that the service has been first class from day one! Please shout if you need anything moving forward.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Sharon, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Monthly email reminders and email ordering allow me to place my order with ease without relying on office hours. Telephone communication has always been so friendly and supportive, and my order always arrives safely and usually ahead of time. Fittleworths also cut my stoma bags to size - a small but so very much appreciated task. Thank you!

Monthly email reminders and email ordering allow me to place my order with ease without relying on office hours. Telephone communication has always been so friendly and supportive, and my order always arrives safely and usually ahead of time. Fittleworths also cut my stoma bags to size - a small but so very much appreciated task. Thank you!

Reply from Fittleworth
4th April 2024

Hi Sharon, I am pleased to see that the order reminders is useful to you and you can order how you want, when you want. It is an absolute pleasure to be able to support you with your orders, thank you for leaving us such a lovely review!

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Sima, April 2024

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

A responsive service that is always willing to go out of its way to ensure I never run out of stock and my GP approves any urgent orders. I recently had a batch of bags that would not stick and they quickly supplied a new batch. Staff are always friendly on calls and email and online orders are responded to quickly.

A responsive service that is always willing to go out of its way to ensure I never run out of stock and my GP approves any urgent orders. I recently had a batch of bags that would not stick and they quickly supplied a new batch. Staff are always friendly on calls and email and online orders are responded to quickly.

Reply from Fittleworth
3rd April 2024

Hello Sima, Thank you for taking the time to leave us such a lovely review. I am glad we were able to help you when you needed it! I will share this with the team. Have a lovely day!

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

peter, April 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I use catheter tubes on a daily basis. I have to phone Fittleworth to order them. I have never had anything less than perfect service. The staff are friendly, helpful while maintaining their professional approach. They are all amazing.

I use catheter tubes on a daily basis. I have to phone Fittleworth to order them. I have never had anything less than perfect service. The staff are friendly, helpful while maintaining their professional approach. They are all amazing.

Reply from Fittleworth
3rd April 2024

Hi Peter, Thank you so much for the lovely feedback for our team. I am so pleased we are able to offer you perfect service, it means a lot to us. Please let us know if you need anything moving forward. Take care.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Graham, March 2024

Upvote
3.75 out of 5
Reliability
Communication
Product Range
Friendliness

Rapidcare started off the same as my previous supplier, friendly, helpful, understanding and good reliable delivery. Then like my previous supplier they slowly went down hill on deliveries to the point this month (March 2024) they have totally failed to deliver my repeat prescription on time and I have totally run out of some of the items and I’m unable to replace my bag.

Rapidcare started off the same as my previous supplier, friendly, helpful, understanding and good reliable delivery. Then like my previous supplier they slowly went down hill on deliveries to the point this month (March 2024) they have totally failed to deliver my repeat prescription on time and I have totally run out of some of the items and I’m unable to replace my bag.

Leighton, March 2024

Upvote
2.75 out of 5
Reliability
Communication
Product Range
Friendliness

I had some stoma bags that had a defect in them and kept failing spoke to a delightful lad at fittleworth who emailed me stating that they would replace the bags and Stomahesive paste I had wasted attempting to use the bags very happy at this point. Then 2 days later it all goes pear shaped once the Grffham assistant team leader got involved and told me they would not replace the Stomahesive but to

I had some stoma bags that had a defect in them and kept failing spoke to a delightful lad at fittleworth who emailed me stating that they would replace the bags and Stomahesive paste I had wasted attempting to use the bags very happy at this point. Then 2 days later it all goes pear shaped once the Grffham assistant team leader got involved and told me they would not replace the Stomahesive but to reorder more and explain the problem to my go no chance of that trust me my go questions my order on a monthly basis. Unfortunately in my view the Graffham assistant team leader with a very important title and a double barrelled surname always a worry managed to end my thus far excellent relationship with fittleworth luckily I managed to purchase replacement adhesive and will be using a more sympathetic supplier in future just hope they dont employ jobsworths like the wonderful Graffham assistant team leader

Reply from Fittleworth
25th March 2024

Good morning Leighton, I am really sorry to see you have had a less than optimal experience with the faulty products and one of our advisors. I'd like to investigate this further - please can you email DRMqueries@fittleworth.com with your full name and DOB so I can look into this for you? Thank you in advance,

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

richard, March 2024

1/1 - (1 vote)
3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Having ordered catheter bags 4 weeks ago I have still not received them and consequently have a UTI.. The delivery service is useless.

Having ordered catheter bags 4 weeks ago I have still not received them and consequently have a UTI.. The delivery service is useless.

Michelle, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Everyone is so friendly and helpful

Everyone is so friendly and helpful

Andrea, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

All the staff in Glasgow office are so helpful always Always go out of their way to help me So reliable

All the staff in Glasgow office are so helpful always Always go out of their way to help me So reliable

Reply from Fittleworth
25th March 2024

Hi Andrea, Thank you so much for sharing your feedback today, I will share this with the Glasgow team. I know they will love to see this! Pleased to see we have been able to help you when you needed us - please shout if we can ever help with anything

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth
Reply from Fittleworth
25th March 2024

Hi Michelle, Thank you so much for taking the time to leaving us a review! So good to see everyone is friendly and helpful. Have a lovely day and please shout if you ever need anything.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Albert, March 2024

1/1 - (1 vote)
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

In 18 months of using this place I dont think theres been 1 single order delivered as requested, if they are short of stock they dont say just leave you waiting instead of delivering the remainder,. I see they have a new website lets hope its better than the previous one which was pants. Forever phoning and chasing which is difficult when you cant move your hands. The products are good when they eventually arrive.

In 18 months of using this place I dont think theres been 1 single order delivered as requested, if they are short of stock they dont say just leave you waiting instead of delivering the remainder,. I see they have a new website lets hope its better than the previous one which was pants. Forever phoning and chasing which is difficult when you cant move your hands. The products are good when they eventually arrive.

Roy, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I only order by phone and every time I have, every one of the people I have spoken to has been very helpful and friendly. All deliveries have been correct and on time and I have been notified when they would be made within a very short time slot.

I only order by phone and every time I have, every one of the people I have spoken to has been very helpful and friendly. All deliveries have been correct and on time and I have been notified when they would be made within a very short time slot.

Reply from Fittleworth
18th March 2024

Hi Roy, I am so pleased that everyone you speak to has been friendly, we really love talking to our customers! Thank you for taking the time to leave us such lovely feedback.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Sandra, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Having used Fittleworth since 2010, I have always found the telephone staff very courteous and helpful. The deliveries have on the whole been excellent, on the right day and the right time. Thank you Fittleworth for being there.

Having used Fittleworth since 2010, I have always found the telephone staff very courteous and helpful. The deliveries have on the whole been excellent, on the right day and the right time. Thank you Fittleworth for being there.

Reply from Fittleworth
18th March 2024

Hello Sandra, Thank you so much for the lovely feedback, I am really pleased we have been there for you when you needed us. Glad the team is helpful, if you ever need anything then please shout. Take care.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

paul, March 2024

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

As a new customer I cannot praise the comp. enough

As a new customer I cannot praise the comp. enough

Norman, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

This company are wonderful ,I have received my medical goods from Nightingale for many years and can't fault them

This company are wonderful ,I have received my medical goods from Nightingale for many years and can't fault them

Leslie, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Superb service always

Superb service always

Alan, March 2024

Upvote
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

My last delivery was found outside my front door early morning. The package had been left in the pouring rain over night. It would be helpful if the delivery driver could ring my door bell upon delivery. I understand that the driver is under pressure to deliver all his packages, but it would not take too long to press a bell button. It would also be helpful to send an email confirming day of delivery.

My last delivery was found outside my front door early morning. The package had been left in the pouring rain over night. It would be helpful if the delivery driver could ring my door bell upon delivery. I understand that the driver is under pressure to deliver all his packages, but it would not take too long to press a bell button. It would also be helpful to send an email confirming day of delivery.

John, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Perfect! I am always phoned at the correct time, the correct stuff always arrives at the correct time. and the staff are always friendly and knowledgeable. I would not hesitate to ask for help and advice if I needed them.

Perfect! I am always phoned at the correct time, the correct stuff always arrives at the correct time. and the staff are always friendly and knowledgeable. I would not hesitate to ask for help and advice if I needed them.

Reply from SecuriCare
18th March 2024

Hi John, Thank you so much for your wonderful feedback! We're thrilled to hear that our service has consistently met your expectations. Providing timely and accurate deliveries, along with friendly and knowledgeable staff, is always our top priority. We greatly appreciate your loyalty and trust in us, and we're here whenever you need assistance or advice. Thank you for choosing us and have a great weekend!

Regards

Kaitlin O'Brien - SecuriCare

Gillian, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My husband has been having supplies from Fittleworth for approximately 2 1/2yrs now. I find them the most helpful company regarding anything that I, as my husband's carer have ever had to deal with. On 2 very specific occassions he has needed urgent supplies and this was not cobsidered a problem at all. The most recent was the carer had failed to tell me he had used the last urine bag. I spotted this on

My husband has been having supplies from Fittleworth for approximately 2 1/2yrs now. I find them the most helpful company regarding anything that I, as my husband's carer have ever had to deal with. On 2 very specific occassions he has needed urgent supplies and this was not cobsidered a problem at all. The most recent was the carer had failed to tell me he had used the last urine bag. I spotted this on Friday and rang Fittleworth, very worried. I explained the situation and very calmly and friendly the Customer Service agent told me not to worry, asked when it was needed and said it will be with you the day before. The carrier, DPD turned up as scheduled and in the timescale promised as usual, so full praise to DPD too. I truly cannot praise both companies enough, especially all those lovely people on the end of the phone when I ring to order equipment, so a great big 'thank you' to you all.x

Reply from Fittleworth
18th March 2024

Hi Gillian, Thank you for taking the time to leave us such a lovely review. We really appreciate the feedback, it is so nice to see that we have been able to help you and your husband when you needed it. If you need anything at all, please don't hesitate to get in touch.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Ian, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service as always, would highly recommend company for friendliness and efficiency.

Excellent service as always, would highly recommend company for friendliness and efficiency.

Helen, March 2024

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been using for 2 years, few teething problems but always resolved quickly and very good efficient service. Fast delivery and anways quick to respond to changes needed, as long as stoma nurse adds to prescription. Love the monthly text reminder reordering service - just reply “Yes” and repeat order gets delivered within a few days. Staff always helpful and friendly. Will be sticking with them as long as service remains as is at the

Have been using for 2 years, few teething problems but always resolved quickly and very good efficient service. Fast delivery and anways quick to respond to changes needed, as long as stoma nurse adds to prescription. Love the monthly text reminder reordering service - just reply “Yes” and repeat order gets delivered within a few days. Staff always helpful and friendly. Will be sticking with them as long as service remains as is at the moment.

Roger, March 2024

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Generally speaking very satisfied with service and products though it would be even better if the phone was answered more promptly. I know that one can order on line but I prefer to talk to someone where medical matters are concerned.

Generally speaking very satisfied with service and products though it would be even better if the phone was answered more promptly. I know that one can order on line but I prefer to talk to someone where medical matters are concerned.

Reply from Fittleworth
7th March 2024

Good morning Roger, Thank you for the feedback, we really appreciate it. Apologies for the wait time at the moment, we are working hard to address it so please bear with us! We love talking to our customers and understand that people want to speak to us, not do everything online. If you ever do need anything urgently, please email DRMqueries@fittleworth.com. Take care

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

neil, March 2024

Upvote
3.00 out of 5
Reliability
Communication
Product Range
Friendliness

For various reasonsI have to contact Fittleworth regularly to ensure my delivery arrives on time . In the past this has been relatively easy but now it seems almost impossible to contact Fittleworth – long fruitless waiting times on a line that is clearly being managed to limit access or a failure to ring back when I choose that option. In this field where delivery is so critical this is unacceptable in my view. Otherwise

For various reasonsI have to contact Fittleworth regularly to ensure my delivery arrives on time . In the past this has been relatively easy but now it seems almost impossible to contact Fittleworth – long fruitless waiting times on a line that is clearly being managed to limit access or a failure to ring back when I choose that option. In this field where delivery is so critical this is unacceptable in my view. Otherwise when things work the company is reliable and the staff when you can get to speak to them polite and helpful- hence my scores. Something seems to have gone wrong.

Reply from Fittleworth
6th March 2024

Good morning Neil, Thank you for taking the time to leave us a review. I am sorry to see that you have had problems with contacting us recently. Please can you email me at DRMqueries@fittleworth.com with your full name and DOB in order for me to look into this further for you? I will share this feedback with my managers here, we appreciate it.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Maureen, March 2024

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworth for six years and can honestly say I have not had any problems at all. When my doctor is slow in returning prescription they let me know and they chase it up. Always to time and order always complete. Thank You Fittleworth

I have been using Fittleworth for six years and can honestly say I have not had any problems at all. When my doctor is slow in returning prescription they let me know and they chase it up. Always to time and order always complete. Thank You Fittleworth

Reply from Fittleworth
4th March 2024

Hello Maureen, Thank you for taking the time to leave us a review, we really appreciate it. I am pleased we have been able to support you and you haven't experienced any problems, great to hear. If you ever need anything, please shout!

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

Carol, March 2024

Upvote