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Dont know if they are reliable. moda vi is the best bag i ve ever had ordered it from a lady at pelican this is the best bag eva i ve had saw skin for years and now it gone very helpull

Wonderful company. Very helpful.

Had a delivery of the new Moda Vi very quick spoke to a very pleasant lady. So far thumbs up

Most of the time they miss an item on my order. Never apologise.

I have been a customer of Amcare Group for over 20 years following surgery at Christie Hospital, Manchester. The service from Amcare over this period has been outstanding with correctly picked, packed and delivered orders arriving on-time consistently. During my career, I have performed a number of management roles with some very large organisations from high street retailers to electronics and food manufacturing. I remain envious of the Customer Service standards demonstrated by Amcare Staff and would have been very pleased if I was the department manager! The Customer Service Staff (with whom I have had many conversations) are always extremely polite, professional and, very importantly, friendly. Staff are clearly recruited carefully, well trained and thoroughly instructed at Amcare. In recent years I have been an advocate of celebrating the great work that our colleagues perform each day - rather than concentrating on mistakes and minor errors when they occur. Therefore, please pass my comments on to ALL Amcare Staff and thank them for their continued outstanding customer care.

Amcare staff are always professional, helpful and friendly. Their service is brilliant…we have never had any problems in the 20 years we have been customers. They are efficient and provide an excellent delivery service. The staff always sort out any queries we have and we cannot praise them highly enough. Our GP surgery sometimes get prescriptions wrong but without fail Amcare always sort it out. I would recommend them to anybody. My husband has had a colostomy for 20 years and the service Amcare provide just make this situation easier to manage and we know we can always rely on them. Thank you Amcare from the bottom of our hearts.

What an absolute pleasure it is to deal with the Amcare team Right from the start, when I was scared and a weepy mess, they gave me practical help and a sympathetic ear Now some 3-4 years on, I have enjoyed friendly conversations, giggles and good advice Whoever is responsible for selecting and training this team of first class people has definitely got it right! Well done Team Amcare for making an unpleasant situation manageable and for making my life a sunnier place Thank you !

A warm and friendly team, who do whatever they can to help. They even make helpful product suggestions if you are worried or not happy. They have been fabulous in making my life easy. I call once every couple of months, and very quickly after, everything arrives. Brilliant

Having had bowel cancer 4 years ago Amcare have always brought a smile to my face because of how they are always helpful to me. WELL DONE

My previous suppliers telephone staff seemed disinterested in my problems. Amcare were totally different. They have changed my life for the better, and I am grateful for that.

Wonderful customer service, excellent product knowledge and always friendly and helpful. Products delivered early or on time. Helps with knowing that support is always there for us ostomy patients. Thank you Amcare.

Easy to deal with, reliable and discreet delivery. Very happy with the service from Amcare.

Janette Cresswell of AMCARE, I hope I am sending this message to the right person / department. You have a jewel in Janette Cresswell, she has been so kind and helpful in all my dealings with your company that I felt I had to speak up about her. Please give a 5 STAR ranting on her file or record, for her help and advice. Thank you, Kevin O’Connor.

A friendly regular reminder call for my order, delivery first Class,

Respond has messed up my order and delivered late on so many occasions that I’m now moving to another provider, not reliable at all.

I have had to ring Amcare on a few occasions, always the reception I received on the other end of the phone was kind and helpful, and have solved the problem that had raised as soon as possible.

Friendly and helpful staff make ordering so easy. Delivery is quick and reliable. Customer services are always ready to help with any queries.

Friendly, helpful & caring. Always a pleasant experience regarding a subject that can be difficult & delicate, Thank you

i came into the stoma world totally through a near death experience. i came out of hospital so confused but so grateful to still be alive. i started speaking to the respond team not having a clue what i was talking about, what on earth anything was and what i was supposed to do. over the last two years i must have driven you to the point of wanting me to disappear.i wished i could too. i developed post traumatic stress disorder to add to my previous list of mental issues. you have all been incredible. i've been upset, muddled you up, fought my doctors to get anything so many times and every time, i have spoken to a lovely friendly person with a saintly attitude. i think given the other way round , i would have had many furious moments. thank you for sticking with me, thank you for listening to the rants of a totally upset human being. i think you are superb and yes, i would certainly tell other people, youre great. sue fitton.

The staff are all very friendly and knowledgeable about the products available. They are also ver6 helpful with any problems I may be having. My monthly delivery arrives quickly and timely.

I have been with Respond for over 10 yrs now and have been very impressed with thye service they provide. The lower rate for product range is not the fault of respond but the suppliers of products they distribute.

Excellent service. Any problems sorted with a single phone call

Can't fault the system, always get my monthly phone call and delivery only a few days later. Well packaged and good amount of supplies. Can add and minus anything on my monthly order with no problems at all, thank you so much x

Respond are completely reliable and if you do contact them about a problem with your order ( which in my case has usually been the fault of my Doctor's surgery) they have sorted it out a.s.a.p.

Never met a friendlier company, always time for a chat or advice requiring my 7 year olds health. Doesn't matter who you get on the phone they are all the same, absolutely fantastic products , never had a problem and nothing is too much trouble. Super fast delivery. Can't rate Respond enough.

Friendly and totally reliable.

I get no replies to emails. But speaking direct to the local office at Ferndown always produces results. They are so helpful

Super helpful . Very friendly staff and nothing is too much trouble.

Always polite you give your name and they know who are and you get your order personally speaking they are always excellent

I have used RESPOND for many years and have always found them extremely efficient and helpful. On occasions when an urgent delivery has been required they have always done everything possible to ensure it was received. The personnel are always friendly and cheerful, which is often not the case with so many Organisations these days! I would recommend them to anyone requiring an excellent Stoma product service.

Call centre staff always upbeat. Very helpful and considerate and always ask if there is anything else that you ne. Delivery system is excellent - well done.

Professional very friendly staff , reliable delivery service

Have found Amcare to be attentive & friendly. There are also a great range of products.Glad I found them.

The staff on the phone are always friendly and helpful and my orders always arrive quickly.

Avery reliable friendly service customer care is excellent.

Never have any problem, even when the supplier has to arrange urgent delivery

Iv used your company for the last 10 years, I can’t recommend you high enough, The service is wonderful, and the equipment is the very top the of any other equipment

Very friendly and knowledgeable phone staff , excellent reliable delivery service and top range of the best products. What more do you need ?

Would have given five stars all round except that DPD let's them down when delivering to our area! Leaving a wrong location (we are very rural and the next house along can be far away no like in town!)

Staff are always great and resolve any delays and other issues straight away.

100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?

Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly

very professional service, they call me once a month to remind me to place my prescription order. very helpful indeed. could not ask for a better services. I once ran out of bags as my prescription wasn't received by my GP surgery. Bullen sent a driver out from Leeds to North London with a box of bags tie me over for the bank holiday week. Real person service.

Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.

Staff are friendly and helpful. Orders always come quickly. Can not fault anything.

Reliable and friendly service and staff.

I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.

The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.

Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.

In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company

During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.

I have received over 20 years of excellent service with high quality products

Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!

Really helpful staff oh phone professional a no d reliable Products

You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅

I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.

For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.

I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.

I have used Amcare for 4 years and never had any problems. Always get my order on time

I found dealing with the staff always very reassuring and very comfortable

Excellent company, very friendly staff. I love the fact they are independent and impartial and can supply all products!

I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.

Most satisfied with a first class service. Nelson Swinney