Find A Provider By Searching Below

They work to calendars, which is silly because stomas do not. Furthermore communication is almost non existent. Emails are ignored and telephone calls go unanswered.

Products are truly amazing, however, the customer support is dreadful.

I have had the best treatment, had 3 online visits from the nurse Claire who is exceptionally patient and very understanding and got things sorted out for me rapidly. I get regular phone calls offering help and just checking I am ok and if I’m managing, I can’t thank this company enough xx

Script Easy was recommended by my GP practice some years ago. Despite repeated promises to keep stock of my particular products, my prescription is rarely complete in one delivery. They seem to be operating a just too late stock control system rather than just in time.

I have had my supplies from Coloplast Charter for about 7 years, very reliable and helpful in any way.

I ordered a product and after not receiving it after 2 months asked where it was only to be told it was out of stock. No effort had been made to contact me to inform me. Hence I have given a low rating for service and communication. Can't comment on product as never got it.

I have found them very good in all aspects.

Always helpful and polite

the service from Coloplast Charter is disgraceful because i have to wait 2 weeks for my order this as a big impact on my health i am putting a complaint to THE NHS

Great website providing all you need to know at a glance. My purchase was a pair of High line swimming trunks and both the fit and quality was excellent. Spoke to a young lady representative of Respond who proved most helpful - I wish everyone attained the same level of courtesy and professionalism as she did.

I have found the company to be very good and reliable, but I miss the magazine. I used to love sitting down the lounge going to reading it through. Now I skip through the on line then delete, as I don't like on line reading it's not as cosy.

Can't praise them enough— I placed an order for my ostomy products yesterday at 9.45, they were delivered today at 8.15 by DPD .

I have always found securicare staff very helpful, since having my stoma 3 years ago, following bowel cancer,they are always very kind and sensitive.

Have been with coloplast charter from 2011 and have had excelent service and kept up to date with new products

Been having lots of problems obtaining my bags until a nurse gave me coloplasts number, received my medication within 24hrs of talking to a wonderfully helpful lady.I can honestly say I have been very impressed with thier professional approach and also kindness.Would recommend all day long.

They are absolutely amazing, as an 18 year old with a stoma they have made my transition into my new lifestyle so so so much easier! Genuinely thank you,

Professional, prompt and comprehensive product range. Queries are dealt with in a friendly and helpful manner. Cat really ask for more.

Coloplast are very good , I’ve been with you for three and a half years never a problem, but I dislike that you’ve gone to DPD, UPS were brilliant! No sticker on the box now saying medical supplies and they don’t care where they leave the parcels, if my parcel was left next door I wouldn’t get it back. UPS always delivered at the same time of day and I knew he would leave the parcel at the correct address if I wasn’t at home. Worried about every order now I’m only leaving an 8 for recommendations because of DPD

Have found Salts Medilink @ Bournemouth a first class service never had any delays on products and always deliver on time, the staff are friendly and helpful Thank you all

I have had a urostomy for over 40 years and experienced several distributors in that time. The two years that I have been with Amcare have been the absolute worst of all. I use convatec products so thought using their partner supplier would be good. However, in the last two years not one prescription has been delivered without problems/missing items etc, and several times I have had to try to stop them sending me many more deliveries when I have not ordered anything. Today, I had a text telling me my order would be delivered, so I waited in. What came? Just two packs of gauze, and NONE of the actual stoma appliances or accessories I had ordered. Phone call eventually connected, and they promise to deliver next week - so will have to stay at home for another day.

I have been with Coldplast all my life. They gave me good advice with my product when I have ran out. They are friendly and kind. I recommend it to everyone who needs this

Only had one order from this place first order only order would never use them again set my sorma bags out cut wrong phone up told me it's cut I sent them … no its not as if it was it fit me to big .. order more yes again cut wrong hand driver my cut he took back sent more out yes again cut wrong only when with them as meds and bags came together but 6 box's cut wrong now I have gone back to other people who have been doing my bags never got cut wrong … them they messed my meds up sent them somewhere else so no meds thanks 4 that took me 3 weeks to resort my meds back to were I can get them so thank u bullen 4 all messing about and no help off u

I have recently been introduced to respond and I have to say they really go out of their way to make sure you have everything you need. They listen and understand your queries. Thank you for making things easier for me during this difficult time

I find the people very helpful always delivery when they say and nothing is too much trouble

Quality of products and a good attitude make for a great company, and this is AMCARE a great company to have on your side, always willing to go that bit further, especially in emergencies, I have been with them for 21 years and at 84 I hope to be with them a good bit longer. OLDBLOKE

I have been with Coloplast Charter as my healthcare delivery service since my operation . They are always available for advice and customer service and communication is always excellent. Delivery is incredibly fast, efficient and the products are always as ordered. It is discreet and efficient and to receive everything in a package after ordering online is so much easier. I would recommend this company highly.

Up until DPD took over the delivery I would have given 5 stars all round. UPS used to read the note on our front door which states we can't hear a knock on the door so please ring both door bells. DPD just knocked on the door and only because we didn't have the TV on we heard it, however he did not give us chance to get to the door but just dropped it by the door and drove off, UPS always waited for us to answer the door and gave the box to me or my husband in our hand. Obviously DPD can't read the note on the door which states we are both disabled and this is why UPS always handed the box to us. There has never been a problem with your company at all but changing to DPD is a big mistake, they do not care at all just drop the box and drive off, minus 5 stars for them.

Excellent service,friendly & helpful

Fantastic friendly and knowledgeable staff. Have Stoma nurses able to give advice, have used them over 30 years and am completely satisfied with the service. Would highly recommend them.

The efficient way they deal with your requirements.

I have used Amcare for over 5 years now. They did have a lot of problems when changing their computer systems but they are back to a 5* service now.

After supplying my bags pre cut for several years this months they were cut differently which made them unusable, they also did not supply the barrier rings as requested, phoned to explain I was going abroad and needed supplies after waiting 2 weeks for a delivery, reassured over 3 days that my supplies would be delivered, got to day before holiday still not received, there answer was to go and get them from my local hospital ! Due to holiday tomorrow and do not have enough supplies, Patient choice I will NEVER use you again.

I have tried a few providers for stoma care but Respond is far and away the best. I like everything from the customer support to the branding to the products. Thank you, Respond!

I have been ordering from Medilink for 3 years and have never been disappointed in the service, the phone is always answered quickly with friendly helpful staff. If I need order on a Sunday I do it online and the order always arrives quickly, Thanks Medilink for making this easy for me.

Have always found the person I speak to on the phone to be very friendly, happy and helpful nothing seems to be to much trouble they always go above and beyond to help me in anyway they can.

Four stars for products - the hook-and-loop system is too hard to release and tears the surface of the loop section. Also buttons on the leg-bag straps would be a good refinement for added comfort. Night-bag stand is flimsy and falls over easily. Why no emptying tap on night-bags? Otherwise a good company to deal with - quick and easy ordering and delivery.

When ever I have telephoned the member of Staff has been pleasant and helpful. Securicare contacts me to ask whether supplies are needed also offering a reminder of items ordered previously. Today Matthew has added my name to your list to email further information, thankyou.

I had my colostomy in 1991, being a very positive person I adapted quite quickly. but getting supplies from pharmacies was hit and miss, I saw an advertisement for Am -Care and I have been with them for many years and found them both convenient and reliable the minor problems that have occurred have mainly been from the surgery.

Amcare have always been very prompt with delivery and very helpful on the phone.

Being that I'm fairly new to this nightmare situation of learning to love my stoma, Coloplast have made it such an easy experience. I changed to Coloplast due to delivery issues from my first provider & all I can say is THANK YOU. Deliveries are always within days of ordering & always as expected. I'm never changing!!

I had my permanent Colostomy done 1989 and it took a long time to settle with the correct products. Unfortunately in my time the professionals to help you through were paid for by Care Companies - which saw you always having to try their products, which were not always suitable. I luckily met a fellow Colostomy person and switched to a 2 piece system from Amcare who were extremely helpful and provided all the equipment I needed and basically have stuck with over the years. My problem was really chronic Crohns disease where a Professor in London decided that after 4/5 operations that a Colostomy was necessary because of the risks associated with ulceration. During my 6 months stay in Hospital in 2020 I did receive a lot of help from the Colostomy Dept at Torbay Hospital, the biggest problem was getting my preferred products from Doctors, not my own ones, providing prescriptions for expensive items. This bit broke down terribly and left my skin in a dreadful state as well as the pain which was dreadful .

So reliable with ordering and delivery.

Very reliable! Good staff when calling

Ease when ordering. Friendly staff and helpful Thank you Ivor

Customer service help Julie, is good. But once the order is with respond- packing, it’s awful. So many times things are not correct, nor do they dons final check with me. They cut my pouches to size which was amazing, But then that didn’t always happen. I have arthritis so it’s difficult for me. Sometimes the bag size was too small or not cut at all. Latest package, I received 4 boxes of pouches not cut to size again! The products are good. I know that with our stoma care, it’s important to have orders that are correct. Be warned. When I first signed up, a lot was wrong I asked to speakto the manager. He apologised.now I am waiting again.

Very helpful people and very keen to provide a good service.

I phone up every month for my mum Supplies when I get an answer over the phone I waiting for more then 20 minutes or more before someone answers the phone and when member of staff did answer the lady wasn’t very friendly and they don’t phone us to check if my mum running out of stoma bags and other stuff when amcare groups where great and phone us every month and the staff where nice to me over the phone and Asked how I was doing and how my mum was doing to very nice English ladies who spoke to me over the phone with amcare group and there give my mum extra box when it’s came to Christmas holidays and amcare group always give us are Christmas card and free seed to The problem we went off amcare group is because I couldn’t get through to amcare group for my mum stoma bags that’s why I want to medilink but amcare group where great sorry medilnk that why I giving you are 1star you need to start improving with the Customers I would have giving you higher mark

Never had any problems with Coloplast. Delivery is always super quick

Very caring helpful staff

They have been amazing bang on time with delivery so helpful and friendly

Very professional and helpful staff

have used coloplast all the time and find them very friendly and helpful

always friendly when answering the phones for my order. when i have problems getting my doctors to do the repeat prescription they have always sorted it out. quick with deliveries as well

Amazing

I was having difficulties with my surgery and repeat prescriptions and in desperation I phoned Fittleworth and they sorted it all out with my surgery and its been fine ever since and I am very grateful as the extra stress was making me ill.

I cannot fault themThey are friendly on phone and deliver when they say.