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I have been with Amcare for three years now have no complaints whatsoever . Their staff are reliable caring helpful are there when I need them. Their courier service DPD Are very reliable.

Amcare are a great company. Prescriptions can be a problem with Amcare saying they haven't received the script and my GP Surgery saying it has been sent. At times, I do receive things I haven't ordered or the odd item missing. This can be frustrating as I depend on this service and products. In general though, I feel I would stay with them as my last delivery company was abysmal and, Amcare are far better than the other company could ever be. There may be the odd blip but, I'm staying on board.

always on time

Coloplast customer services are extremely helpful, kind and very understanding, my son is away on holiday in a very hot climate for the first time with his stoma he took more bags and other products he’s uses to make sure he had enough however a problem occurred he found he was having to do more changes daily than he’s had expected, he began to worry he would run out of bags, I rang Coloplast customer services they put his mind at rest and the same day shipped more bags and products to his holiday villa in Cyprus the service and helpfulness from Coloplast is excellent would highly recommend! My sincere thanks to Coloplast customer services.

Good, reliable friendly service -but could be improved by texting or emailing tracking number when DPD collect parcel so I know when to expect delivery

The system now being used by coloplast charter has to be 5star it's an efficient way of dealing with customers.well done

Some products "unorderable" apparently. How in the name of God that's supposed to help me is unclear. It's not like I can suddenly decide I don't need the medication is it? You can't even preorder it and then phone up to have some jumped all call handler shouting down the phone at you!! Not good at all.

I ordered dressing removal spray. It's soo good. I feel pain nurse remove the dressing but when I use this I feel nothing. Highly recommended.

Hi Everyone, I have had my stoma for 65 years and still going strong. I have been with Respond for at ;east 25years + and l couldn't have been with anyone else that could have been better, They always call on the phone . How am I and am I still alive. I'm sure when I answer the phone and tell them its me they are so surprise, but its nice to give them a shock I am still here. We are so lucky with the equipment we have today. When I first had my stoma there where thick rubber smelly bags. Just look at the selection you have today its so varied. Thank you Respond!!

The staff that I speak to regularly are always very friendly, approachable & supportive

Ordered goods by phone and were delivered within 3 days, first class service

Used Charter for years always been good. Since changing from ups to dpd the delivery definitely gone down hill.

I had difficulty finding words to tell folks how good is your service. Magnificent, caring, efficient in all aspects of dealing with Respond. Well done.

They used to be good but since then you cannot phone them any more. Also if you order on their website they always used to ask for the prescription but not now. So you order on the website and still have to go to the doctor's surgery and ask there too, which is not easy these days. Sorry, but Charter are useless.

Whist things are running smoothly, the company seem to be efficient but I have found on several occasions now that the company lack in their quality of communication with patients, miss promised callbacks, can be quite abrupt and sometimes unable to consider a positive outcome to some issues. My wife and I recently attended the Coloplast Summer Event in Ellesmere Port only to be faced with an appallingly organised event which entailed many standing in a queue for over 45 minute, others not even being seen by the nurse as promised.

Just another pharmaceutical company making money from the pain of others. Their sales persuaded me to sign up for the home delivery service, initially worked great but when my GP sent an acute prescription for a handful of items they failed me on every turn, denied having the prescription, didnt answer emails or calls. Only way to get any progress was to use social media and remove them as nominated supplier. AVOID

I am a new stoma wearer of 8mths and I can not praise Charter enough.I find the operators so friendly and helpful and I have always received my order promptly within days.Thank you so much.

A very reliable company I had so many problems with my pharmacy as they couldn’t get the things I needed one phone call to Respond and my problems were all sorted out in 24 hours when the ladies call me for my order they are so kind and patient nothing is to much trouble for them. My Order is always delivered on time .Respond are second to none I’m so pleased I am with them my worries are all behind me now so I would like to say a big thank you to all the staff 💐

I have used this Company for 5 yrs and have had nothing but praise for them, until the last few deliveries. They have changed from UPS to DPD who are utter rubbish in my area, no one I know has a good word and frankly I have complained so many times about DPD just dumping my parcel if I am out, anywhere when instructions are on the labels…. and still nothing is done. The driver is irresponsible, my neighbour had a go at him twice on my behalf, and still Charter do nothing, they haven’t even acknowledged by last e mail which I sent twice now. I have told them reluctantly I may have to go to Salts who seem ok….I have discussed this with my stoma nurse who tells me many people are having same problem. I would have always given 10 points for recommendation, now it’s 6 …..sorry

I have been using this company for many years, and they have always been great. Good communication products work, having a colostomy since birth so over 60 years now It's all pretty normal stuff for me I haven't seen a doctor or storma nurse in over 20 years. If I have any issues it's generally Charter Health who I contact keep up the good work

Declining performance and recently very poor. They say on this forum how good they are but in reality recent experiences have been quite plainly rubbish. They say "Every point of contact with our customers is seen by our employees as an opportunity to deliver a personal service. They all consider themselves to be specialists in ‘customer care’ regardless of the role they play in successfully getting your order to you." I say that's a load of bull….!!

Used since becoming an ostomate and have always been very happy with the service I have received. Keep up the good work.

Have used Coloplast Charter for around 4 years. Brilliant service and empathetic , friendly Customers Service team. Recently whilst staying I'm London I needed products urgently. Rang customer service who arranged for me to come to warehouse in Peterborough and collect my order. Whouse staff incredibly helpful and friendly. Even carried my order to my car. Exemplary service, thank you.

This company used to be fantastic. However, recently they have become more and more unreliable. I was left with no dressings for over 3 weeks because they just didn't fill my prescription. When they do, they won't send my items before my prescription gets to them so it takes at least a week to get items. This isn't acceptable to me when they blame staffing levels for all the incompetence. Hopefully if you do choose Bullen you will be more satisfied than I have been.

Been with this company for nearly 9 years and no major problems until this year when a new lady took charge of my accounts. Hasn't a clue what products I use and mistake after mistake

Hi thank you for your services and timely deliveries and compassion during my husbands illness. We received deliveries very promptly in fact the deliveries were received earlier than anticipated which was fantastic. Customer service was great everyone really helpful and knowledgeable.

I’m in an unusual situation in living permanently on a canal narrowboat and can’t receive home delivery of my stoma supplies. However SecuriCare have been delivering my supplies via DPD couriers to a local pickup point in a Matalan store without fail for over 3 years.

I switched from another provider in December 2021. I wish I hadn’t - communication is dreadful, delivery times are haphazard and the staff seem to not understand what a vital product they are selling and why a customer needs good comms!

The staff are always very friendly and efficient when I place my order over the telephone. My order arrives promptly, is very well packaged and is accurate to my request.

My experience of dealing with Respond has been totally positive. I would particularly like to thank Emma who facilitated a meeting of Blackpool’s Kangaroo Klub on Monday this week. She very kindly sent me a toiletries bag which I received today. Thank you Emma and all at Respond and a big thank you for the excellent buffet you provided on the night.

I must be unlucky. I have had bad service from this firm almost from the start. Placed order waited nearly a week, no delivery, phoned and was told it was probably lost in transportation. They said another order would be sent out on urgent basis Saturday of last week, today Wednesday and still waiting. If I had this service in a shop, I would shop elsewhere.

The order takers are absolutely untrustworthy - don't fulfill their agreement eg sends email which they agree to

I have been using Securicare for the last 15 months and have found them very reliable and helpful.

They work to calendars, which is silly because stomas do not. Furthermore communication is almost non existent. Emails are ignored and telephone calls go unanswered.

Products are truly amazing, however, the customer support is dreadful.

I have had the best treatment, had 3 online visits from the nurse Claire who is exceptionally patient and very understanding and got things sorted out for me rapidly. I get regular phone calls offering help and just checking I am ok and if I’m managing, I can’t thank this company enough xx

Script Easy was recommended by my GP practice some years ago. Despite repeated promises to keep stock of my particular products, my prescription is rarely complete in one delivery. They seem to be operating a just too late stock control system rather than just in time.

I have had my supplies from Coloplast Charter for about 7 years, very reliable and helpful in any way.

I ordered a product and after not receiving it after 2 months asked where it was only to be told it was out of stock. No effort had been made to contact me to inform me. Hence I have given a low rating for service and communication. Can't comment on product as never got it.

I have found them very good in all aspects.

Always helpful and polite

the service from Coloplast Charter is disgraceful because i have to wait 2 weeks for my order this as a big impact on my health i am putting a complaint to THE NHS

Great website providing all you need to know at a glance. My purchase was a pair of High line swimming trunks and both the fit and quality was excellent. Spoke to a young lady representative of Respond who proved most helpful - I wish everyone attained the same level of courtesy and professionalism as she did.

I have found the company to be very good and reliable, but I miss the magazine. I used to love sitting down the lounge going to reading it through. Now I skip through the on line then delete, as I don't like on line reading it's not as cosy.

Can't praise them enough— I placed an order for my ostomy products yesterday at 9.45, they were delivered today at 8.15 by DPD .

I have always found securicare staff very helpful, since having my stoma 3 years ago, following bowel cancer,they are always very kind and sensitive.

Have been with coloplast charter from 2011 and have had excelent service and kept up to date with new products

Been having lots of problems obtaining my bags until a nurse gave me coloplasts number, received my medication within 24hrs of talking to a wonderfully helpful lady.I can honestly say I have been very impressed with thier professional approach and also kindness.Would recommend all day long.

They are absolutely amazing, as an 18 year old with a stoma they have made my transition into my new lifestyle so so so much easier! Genuinely thank you,

Professional, prompt and comprehensive product range. Queries are dealt with in a friendly and helpful manner. Cat really ask for more.

Coloplast are very good , I’ve been with you for three and a half years never a problem, but I dislike that you’ve gone to DPD, UPS were brilliant! No sticker on the box now saying medical supplies and they don’t care where they leave the parcels, if my parcel was left next door I wouldn’t get it back. UPS always delivered at the same time of day and I knew he would leave the parcel at the correct address if I wasn’t at home. Worried about every order now I’m only leaving an 8 for recommendations because of DPD

Have found Salts Medilink @ Bournemouth a first class service never had any delays on products and always deliver on time, the staff are friendly and helpful Thank you all