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Janet, September 2021
For months now I have had problems with my daughters medical supplies. I have had them loose Prescriptions and I have actually ran out of supplies because they have not been able to deliver products. Appalling customer service.
For months now I have had problems with my daughters medical supplies. I have had them loose Prescriptions and I have actually ran out of supplies because they have not been able to deliver products. Appalling customer service.
ShareLiz, September 2021
Had my stoma since Feb 2020. Ordering online is easy but then I get an email back saying they will confirm my order but they never do. Never any confirmation of order or information about when it will be delivered it just arrives about 2 weeks later. Generally the order is correct but sometimes missing items. They don't seem to notice if everything that has been ordered doesn't come through on the prescription. If something. Read more
Had my stoma since Feb 2020. Ordering online is easy but then I get an email back saying they will confirm my order but they never do. Never any confirmation of order or information about when it will be delivered it just arrives about 2 weeks later. Generally the order is correct but sometimes missing items. They don't seem to notice if everything that has been ordered doesn't come through on the prescription. If something is missing you have to phone them and chase it up. I now tend to put my order in a month before I run out because of the uncertainty around when it will be delivered. This time I ordered over 2 weeks ago and still nothing has arrived. I'm looking for a new delivery company
Marg, September 2021
Totally gone downhill in my opinion, they were good, but no longer. Last month I was on hold on the phone for a very very long time, moving backwards in a queqe I hung up tried next day same thing, I eventually decided to email them got a response back two days later with an apology but told me order now placed….a month later I still don’t have the order, tried ringing again, still on. Read more
Totally gone downhill in my opinion, they were good, but no longer. Last month I was on hold on the phone for a very very long time, moving backwards in a queqe I hung up tried next day same thing, I eventually decided to email them got a response back two days later with an apology but told me order now placed….a month later I still don’t have the order, tried ringing again, still on hold a very long time, finally got through only to discover order never been placed…so I would never have received it. The agent said I should just keep on hold when I ring, and not out phone down as they are busy all day long…how can you do that when you are dealing with the care of a cancer patient, don’t have the time to waste…time to,change suppliers I think …lots of complaints on the illeostomy forums too…what’s happened Fittleworth.
Linda, September 2021
I am new to stoma care so am a bit unsure. I have had problems over many weeks with leaks, especially at night. It became so much of a problem that I slept sitting up to try and stop the leaking. Through my stoma nurse, after several hiccups I obtained samples of convex bags to try. Immediately the leaks stopped for me so I asked to change to convex bags. This was approved, but I. Read more
I am new to stoma care so am a bit unsure. I have had problems over many weeks with leaks, especially at night. It became so much of a problem that I slept sitting up to try and stop the leaking. Through my stoma nurse, after several hiccups I obtained samples of convex bags to try. Immediately the leaks stopped for me so I asked to change to convex bags. This was approved, but I had only been sent a few samples and was running desperately short of convex bags. I rang Response and they had no record of the change to my requirement, so Julia, I believe her name was, immediately took charge of the situation. She contacted the nurses and arranged the prescription. She could not have been more helpful or understanding., and today—4 days later , I received my new supply of convex bags. I can’t thank Julia and Respond enough.! ! It’s difficult coming to terms with and dealing with a stoma , so finding such an excellent service with such knowledgeable staff is an enormous reassurance. Thank you so much!!
Steve, September 2021
I have tried phoning several times at different times of the day, it is always the same response "we are dealing with an increase in calls" that's all I get, spent another 20 minutes on the phone waiting for someone to answer this morning, very poor.
I have tried phoning several times at different times of the day, it is always the same response "we are dealing with an increase in calls" that's all I get, spent another 20 minutes on the phone waiting for someone to answer this morning, very poor.
Colin, September 2021
Thank you so much securicare for every thing you have done for me in the last 20 years …..always on the end of a phone line to answer any questions I have
Thank you so much securicare for every thing you have done for me in the last 20 years …..always on the end of a phone line to answer any questions I have
Amin, September 2021
Absolutely shocking service. They stopped delivering re-supplies, stopped answering phones or responding to emails. Funnily enough they still responded to social media criticism because they didn’t want people complaining publicly; in fact they went as far as blocking me from their Twitter. Overall, unforgivable customer service. Absolute shite.
Absolutely shocking service. They stopped delivering re-supplies, stopped answering phones or responding to emails. Funnily enough they still responded to social media criticism because they didn’t want people complaining publicly; in fact they went as far as blocking me from their Twitter. Overall, unforgivable customer service. Absolute shite.
John, September 2021
Someone finally phoned me after me leaving numerous social media posts, and the explanation I was given for their failings make one picture something out of an Ealing Comedy. Their IT ‘upgrade’ meant that orders weren’t getting transmitted from the Sales dept to the Dispatch dept. So picture the dispatch supervisor & their staff sitting around all day with their thumbs up their arses thinking what a good life they were having & not telling. Read more
Someone finally phoned me after me leaving numerous social media posts, and the explanation I was given for their failings make one picture something out of an Ealing Comedy. Their IT ‘upgrade’ meant that orders weren’t getting transmitted from the Sales dept to the Dispatch dept. So picture the dispatch supervisor & their staff sitting around all day with their thumbs up their arses thinking what a good life they were having & not telling anyone that they weren’t getting any orders to send out. And picture the Warehouse supervisor & their staff wondering why they had no warehouse space left for their incoming stocks. And the Finance Director wondering why nothing was getting invoiced out. And the Customer Service manager wondering why they suddenly had so many complaints that their phone system crashed. And no one thinking that a solution might be for Sales to print out the sales orders and physically give them to Dispatch. And 12 weeks they still haven’t solved the problem. Pathetic.
Disgruntled, September 2021
Absolutely and totally useless. They don’t deliver. They don’t answer their phones. They don’t respond to emails. Worst service imaginable. Ought to be prosecuted under the Trade Descriptions Act as they definitely don’t do what they advertise.
Absolutely and totally useless. They don’t deliver. They don’t answer their phones. They don’t respond to emails. Worst service imaginable. Ought to be prosecuted under the Trade Descriptions Act as they definitely don’t do what they advertise.
Malcolm, August 2021
I have been with Amcare for about 10 years and apart from the odd glitch I have been satisfied with the service l have received. This changed several months ago when their service dropped below zero. I was left waiting for products and spent ages on the phone trying to get through to them. I was repeatedly told that a new system had been installed and the problems would be sorted out soon. I got. Read more
I have been with Amcare for about 10 years and apart from the odd glitch I have been satisfied with the service l have received. This changed several months ago when their service dropped below zero. I was left waiting for products and spent ages on the phone trying to get through to them. I was repeatedly told that a new system had been installed and the problems would be sorted out soon. I got critically low on supplies and then only received a part order and the most important part of my order was missing. The last straw was when they sent a order for stoma bags I don’t even use and on contacting them they categorically ordered them. That was the end of Amcare for me and I contacted my stoma nurse who recommended I move to another supplier which I have done so.
Julia, August 2021
Had my colostomy bag about a year now and the response team are fantastic can’t fault any of the staff highly recommended
Had my colostomy bag about a year now and the response team are fantastic can’t fault any of the staff highly recommended
Rodney, August 2021
It’s almost impossible to get through to amcare. Once made contact we are told the same excuses every time. We are getting no where fast, just going round in circles. Dreadful service. Never call back. Completely run out of medical supplies and no one seems to care.
It’s almost impossible to get through to amcare. Once made contact we are told the same excuses every time. We are getting no where fast, just going round in circles. Dreadful service. Never call back. Completely run out of medical supplies and no one seems to care.
Val, August 2021
Absolute Nightmare. 3 Times they have not delivered on time. Leaving Me Desperately short of bags.. Staff are Stressed .. being switched from other jobs within the Co.' to cope.. with massive complaints (with little training.) Literally thinking can I use a Quavers 6 pack bag with Fragile Tape. Stessed to fk. Promised The Manager would ring.. 6 times to apologise. I want compensation.. Their staff are actually receiving Death Threats . This site appears. Read more
Absolute Nightmare. 3 Times they have not delivered on time. Leaving Me Desperately short of bags.. Staff are Stressed .. being switched from other jobs within the Co.' to cope.. with massive complaints (with little training.) Literally thinking can I use a Quavers 6 pack bag with Fragile Tape. Stessed to fk. Promised The Manager would ring.. 6 times to apologise. I want compensation.. Their staff are actually receiving Death Threats . This site appears to have been Hacked . My bags been hanging like a macrame hanging basket. Thanks.
keith, August 2021
disgusted with the sevice that i have recieve 10 days and still waiting i have been a client for a few years but that dosen't seem to matter,the courier service is non exsistant they phone says calls are monitered so they know when i ordered i put 1 star for realibility as my first comments closed but i would give them no starsstaff are nice as can be but thats as far as it goes
disgusted with the sevice that i have recieve 10 days and still waiting i have been a client for a few years but that dosen't seem to matter,the courier service is non exsistant they phone says calls are monitered so they know when i ordered i put 1 star for realibility as my first comments closed but i would give them no starsstaff are nice as can be but thats as far as it goes
John, August 2021
Like so many of your customers complaints I can only say that I have the same grouses regarding communication, delivery, and contact from Amcare. At the moment I am still waiting for a 'manager' to call me to say that a non delivery of stoma bags has been sorted. Having read several revues I was dismayed to see that each one was answered with the same stock answer. There was never any bother when BCA. Read more
Like so many of your customers complaints I can only say that I have the same grouses regarding communication, delivery, and contact from Amcare. At the moment I am still waiting for a 'manager' to call me to say that a non delivery of stoma bags has been sorted. Having read several revues I was dismayed to see that each one was answered with the same stock answer. There was never any bother when BCA Direct was my supplier. When I do finally have my problem resolved I will definitely be changing my supplier
Malcolm, August 2021
I was impressed with respond from the first phone call - nothing was too much trouble and I felt that everything was done to accommodate me.
I was impressed with respond from the first phone call - nothing was too much trouble and I felt that everything was done to accommodate me.
Stephen, July 2021
I've always found the service I receive from Securicare Medical Ltd brilliant. From their friendly, helpful telephonist to their equally friendly delivery driver. A seamless, efficient service gets a BIG thank you from me.
I've always found the service I receive from Securicare Medical Ltd brilliant. From their friendly, helpful telephonist to their equally friendly delivery driver. A seamless, efficient service gets a BIG thank you from me.
Lesley, July 2021
Absolutely the best! My order always comes within 2 days and sometimes the next day. Luckily my doctor's receptionists are also very quick at approving my prescription. Staff are very knowledgeable and always have time to talk and advise without making you feel rushed.
Absolutely the best! My order always comes within 2 days and sometimes the next day. Luckily my doctor's receptionists are also very quick at approving my prescription. Staff are very knowledgeable and always have time to talk and advise without making you feel rushed.
Pat, July 2021
This company is probably the worse I havevever dealt with. I am critically short of bags after being promised an urgent delivery, what am I going to do now. The stress and worry is awful.
This company is probably the worse I havevever dealt with. I am critically short of bags after being promised an urgent delivery, what am I going to do now. The stress and worry is awful.
Arthur, July 2021
Respond are ultra-reliable and have even on one occasion gone to extreme lengths to get me the equipment I required in an emergency situation. I have never been disappointed or let down when I have ordered stoma-related products. Respond, over the 20 years, I have been receiving products from Respond they have always kept me informed of new ranges of products. They communicate with me, the customer, in the friendliest of manners and provide me. Read more
Respond are ultra-reliable and have even on one occasion gone to extreme lengths to get me the equipment I required in an emergency situation. I have never been disappointed or let down when I have ordered stoma-related products. Respond, over the 20 years, I have been receiving products from Respond they have always kept me informed of new ranges of products. They communicate with me, the customer, in the friendliest of manners and provide me with information to enable me to make an informed judgment, thereby giving me confidence in the products that I use. I have also visited them in the Open Days they provide and this is also great for face to face communication and to see the range of products they have available.
tracie, July 2021
My experience with respond has been next to none, they are extremly efficient, and have gone out there way to order me my supplies when i had an issue, excellent service that couldnt be improved.
My experience with respond has been next to none, they are extremly efficient, and have gone out there way to order me my supplies when i had an issue, excellent service that couldnt be improved.
Hayley, July 2021
Absolutely shocking service and communication from Amcare, no follow up on calls, promise to ring you back and never do. Never take responsibility and no urgency or understanding to your situation.The worse company I have ever used.
Absolutely shocking service and communication from Amcare, no follow up on calls, promise to ring you back and never do. Never take responsibility and no urgency or understanding to your situation.The worse company I have ever used.
Susan, July 2021
The staff go above and beyond to help with queries and assist with any prescription problems and delays with my surgery as I have experienced a couple of times. They are understanding and reassuring that I will not go without my supplies, thank you to the helpful lady I spoke to today.
The staff go above and beyond to help with queries and assist with any prescription problems and delays with my surgery as I have experienced a couple of times. They are understanding and reassuring that I will not go without my supplies, thank you to the helpful lady I spoke to today.
Val, July 2021
Useless never answer phone very hard to communicat
Useless never answer phone very hard to communicat
Bernie, July 2021
Do not expect a lecture on how to use the products that we have been using for 15 years we are not wasteful and certainly don’t discard these items on a whim phoned up for a status on our order and got a lecture on how we should be more careful and efficient with the bags
Do not expect a lecture on how to use the products that we have been using for 15 years we are not wasteful and certainly don’t discard these items on a whim phoned up for a status on our order and got a lecture on how we should be more careful and efficient with the bags
Alison, July 2021
Absolutely brilliant. Always helpful, telephione always answered promptly (even in lockdown!) and very nice advisers too. Very glad I switched from my previous company. Delivery is always prompt and I cannot recommend Respond highly enough. Big thank you!
Absolutely brilliant. Always helpful, telephione always answered promptly (even in lockdown!) and very nice advisers too. Very glad I switched from my previous company. Delivery is always prompt and I cannot recommend Respond highly enough. Big thank you!
Gillian, July 2021
As with other reviews the service from Amcare has completely fallen apart over the past few months , calls take forever to be answered,, orders then need to be chased , leaving me critically short of bags. This month after much confusion and well over an hour on the phone I was promised order would be released with 72 hrs, well over a week later I received a package containing disposal bags and dry wipes. Read more
As with other reviews the service from Amcare has completely fallen apart over the past few months , calls take forever to be answered,, orders then need to be chased , leaving me critically short of bags. This month after much confusion and well over an hour on the phone I was promised order would be released with 72 hrs, well over a week later I received a package containing disposal bags and dry wipes only - no stoma bags or spray , and no dispatch note or explanation . After yet another long wait to get call answered I was informed that both my stoma bags and spray were out of stock when I placed my order. No one had bothered to let me know or indeed explain why they would send out wipes / disposal bags without any explanation. After requesting precise info on when I would receive my supplies I was put on hold yet again, finally I was informed that I would definitely receive them today - guess what no supplies delivered so once again running short and face the saga of yet another horrendous wait on phone tomorrow. The guys answering the phone appear to be doing their best but like others I will be looking at other suppliers I cannot cope with additional stress this is causing . Despite Amcares letter promising things will get better I am not convinced , I simply do not understand how an upgrade in a computer system has led to this chaos .
Tony, July 2021
As stated by many others, this used to be a good company but this last 4-6 weeks have been a nightmare. No phone answering, 5-day response to e-mails, promises of outstanding orders being delivered which were not. I originally ordered 5 boxes of pouches and some flange extenders. After having to resort to social media (why would any competent company need to use social media ????) to contact I have now received 6 orders and. Read more
As stated by many others, this used to be a good company but this last 4-6 weeks have been a nightmare. No phone answering, 5-day response to e-mails, promises of outstanding orders being delivered which were not. I originally ordered 5 boxes of pouches and some flange extenders. After having to resort to social media (why would any competent company need to use social media ????) to contact I have now received 6 orders and instead of the 5 boxes I ordered I now have 13 of various sorts but am still waiting for the flange extenders. My GP surgery does not know what I want so I have had to write two letters to explain the situation to them. I have had success with Coloplast Charter so I shall use them in future.
Keith, July 2021
I am so impressed with the efficiency and friendliness if the people involved. I have spoken the Cheryl and Doreen, who could not be more helpful. This company exemplifies tge better side of health care.
I am so impressed with the efficiency and friendliness if the people involved. I have spoken the Cheryl and Doreen, who could not be more helpful. This company exemplifies tge better side of health care.
Sarah, July 2021
So lovely to deal with people who are consistently friendly helpful and reliable
So lovely to deal with people who are consistently friendly helpful and reliable
Joseph, July 2021
I was getting my stoma products from BCA-Direct based in the North east and yes they were very friendly and helpful, however when Amcare took them over I continued to call them direct and received the same service level. Now I believe Amcare have tried to amalgamate local UK founded suppliers into their Am(erican)care Convatec group. So now things have completely changed. Did our Government say they were not going to sell our NHS to. Read more
I was getting my stoma products from BCA-Direct based in the North east and yes they were very friendly and helpful, however when Amcare took them over I continued to call them direct and received the same service level. Now I believe Amcare have tried to amalgamate local UK founded suppliers into their Am(erican)care Convatec group. So now things have completely changed. Did our Government say they were not going to sell our NHS to the Americans?
Graham, July 2021
Awful lack of service and communication. Essential colostomy bags not delivered. Repeated unanswered phone calls and E Mails to Armcare over the last 6 weeks. Ansaphone blames IT updates etc. Sorry that is not good enough in business. I will not use them again as I do not want the stress and associated worries caused by trying to use them. Doubt that they will still be in business after this debacle over the last few. Read more
Awful lack of service and communication. Essential colostomy bags not delivered. Repeated unanswered phone calls and E Mails to Armcare over the last 6 weeks. Ansaphone blames IT updates etc. Sorry that is not good enough in business. I will not use them again as I do not want the stress and associated worries caused by trying to use them. Doubt that they will still be in business after this debacle over the last few weeks.
Melvyn, July 2021
Had issues with scare on Monday held on phone for 90 minutes instant messaged them.asked for my details after one of two messages the lady at scare said she would sort my order out for me and the complete order arrived this morning Friday so.it is not all bad
Had issues with scare on Monday held on phone for 90 minutes instant messaged them.asked for my details after one of two messages the lady at scare said she would sort my order out for me and the complete order arrived this morning Friday so.it is not all bad
Sharky, July 2021
No point telling people about my experience as they can obviously see Amcare’s lame reply about I.T and software issues. Just remember if you in a company you have a management structure that should plan accordingly if any work is to be carried out with I.T etc, clearly the management aren’t fit for purpose meaning the workers are being steered by a rudderless ship.
No point telling people about my experience as they can obviously see Amcare’s lame reply about I.T and software issues. Just remember if you in a company you have a management structure that should plan accordingly if any work is to be carried out with I.T etc, clearly the management aren’t fit for purpose meaning the workers are being steered by a rudderless ship.
Graham, July 2021
Waiting over three weeks on order they keep blaming doctor and when I called Laura nothing but cheek total disgrace needless to say I'll be going elsewhere
Waiting over three weeks on order they keep blaming doctor and when I called Laura nothing but cheek total disgrace needless to say I'll be going elsewhere
Robert, July 2021
Appalling service . Over the last few weeks I have spent hours on hold all at different times , tortured by the music . I have left message early morning on the answer machine . Sent two emails . One I asked where is your disaster recovery plan , even advised to go out a but 50 mobiles so they at least could phone the customers. No one has contacted me . I nearly ran. Read more
Appalling service . Over the last few weeks I have spent hours on hold all at different times , tortured by the music . I have left message early morning on the answer machine . Sent two emails . One I asked where is your disaster recovery plan , even advised to go out a but 50 mobiles so they at least could phone the customers. No one has contacted me . I nearly ran out of supplies . In desperation I went to one of Amcares competitors. Ordered and they delivered in just over a week .
Nick, July 2021
Since May Amcare have ceased to provide a viable service to a very vulnerable client base - my orders have not arrived leading to me seeking supplies directly from the NHS - whilst they send letters saying they are concerned and will do everything possible their actions say otherwise.
Since May Amcare have ceased to provide a viable service to a very vulnerable client base - my orders have not arrived leading to me seeking supplies directly from the NHS - whilst they send letters saying they are concerned and will do everything possible their actions say otherwise.
Virginia, July 2021
I am still waiting for my order which was placed on 7th June. I've tried phoning them but can not get through.
I am still waiting for my order which was placed on 7th June. I've tried phoning them but can not get through.
Pamela, July 2021
Appalling and disgusting service, no one answering phones, automated email replies and no deliveries, this company needs their contract with NHS removed left my father with only 2 bags left. No thought for customer/clients. They have had enough time to sort their software issues now!
Appalling and disgusting service, no one answering phones, automated email replies and no deliveries, this company needs their contract with NHS removed left my father with only 2 bags left. No thought for customer/clients. They have had enough time to sort their software issues now!
Richard, July 2021
Amcare have gone from being a reliable and communicative provider of my ostomy supplies to a totally useless organisation. All you get is an excuse about a software update causing delivery issues, what a load of rubbish!. I spent a lifetime working in IT and know for a fact that even the most serious software glitches can be addressed and remedied by responsible organisations in a relatively short space of time. Something more sinister has. Read more
Amcare have gone from being a reliable and communicative provider of my ostomy supplies to a totally useless organisation. All you get is an excuse about a software update causing delivery issues, what a load of rubbish!. I spent a lifetime working in IT and know for a fact that even the most serious software glitches can be addressed and remedied by responsible organisations in a relatively short space of time. Something more sinister has to be occurring here and the consequences for customers could not be more serious. Amcare are incapable of even communicating with customers to address extreme delivery issues. I personally am now in a desperate situation with no stoma pouches, a situation which I was able to inform Amcare of after waiting an eternity on the phone, and must now resort to my GP surgery for advice on where to obtain emergency supplies and advice on switching to a supplier who has the interests of customers as a number one priority. I would advise all Amcare customers to move to another supplier immediately as excuses and promises bare no fruit whatsoever from this company.
Carl, July 2021
Absolutely appalling will not answer their phones im desperate to place an order as have no stoma supplies.. is this the way you treat your customers. So I'm going to register with a more reliable company who will talk to their patients
Absolutely appalling will not answer their phones im desperate to place an order as have no stoma supplies.. is this the way you treat your customers. So I'm going to register with a more reliable company who will talk to their patients
Lynn, July 2021
Very poor communication at the moment,no one answering the number for orders,8 hrs yeterdayvconstantly ringing no answer,and emailing is hopeless you get automated message each time,things are getting serious now I am nearly out of supplies of pouches
Very poor communication at the moment,no one answering the number for orders,8 hrs yeterdayvconstantly ringing no answer,and emailing is hopeless you get automated message each time,things are getting serious now I am nearly out of supplies of pouches
William, July 2021
I have phoned for two weeks and got know answer and I am running out of stoma pouches and I can't get through to them can anyone help me get through to them thanks
I have phoned for two weeks and got know answer and I am running out of stoma pouches and I can't get through to them can anyone help me get through to them thanks
Margaret, July 2021
I'm quite new a year and a bit maybe. I was with Fittleworth but I left them after 5 years. Delivery is OK for me
I'm quite new a year and a bit maybe. I was with Fittleworth but I left them after 5 years. Delivery is OK for me
Peter, July 2021
Suddenly from being a reliable and friendly communicative company Amcare has become an answering machine service with no one answering and most importantly not processing nor delivering orders.Like others I have received platitudes about their endeavours.However it seems they have changed software and effectively closed down the whole order/delivery process. The volume of phone calls and emails are as a direct result of this change. Rather than platitudes I would prefer a plan of action. Read more
Suddenly from being a reliable and friendly communicative company Amcare has become an answering machine service with no one answering and most importantly not processing nor delivering orders.Like others I have received platitudes about their endeavours.However it seems they have changed software and effectively closed down the whole order/delivery process. The volume of phone calls and emails are as a direct result of this change. Rather than platitudes I would prefer a plan of action to rectify the situation.More importantly I would like to know when my order will delivered-ordered on 24th and prescription forwarded from GP on 25th.I have just a few days supplies left!!
Mick, July 2021
Crap don't care if you get your product or not but like management they dont care there back pockets are dragging on path
Crap don't care if you get your product or not but like management they dont care there back pockets are dragging on path
Rana, July 2021
For last 18 months I have used Amcare services for my father. This used to be an excellent service, even during the peak of pandemic. However, since last month the customer service have gone down completely. I have sent emails and listened to to same old on-hold music for more than 30 mins EVERY DAY . No one cares to answer the phone and reply emails. Considering the service who they provide to, Amcare should. Read more
For last 18 months I have used Amcare services for my father. This used to be an excellent service, even during the peak of pandemic. However, since last month the customer service have gone down completely. I have sent emails and listened to to same old on-hold music for more than 30 mins EVERY DAY . No one cares to answer the phone and reply emails. Considering the service who they provide to, Amcare should have a good grip on the communication and customer service , unfortunately they seemed to have failed big time.
Robin, July 2021
I have been with Amcare for 21 years and was happy with their staff and performance up until early May this year. I have now tried to phone them for a total time of over 2 hours and nobody has answered yet. I could try emailing but I have no faith that this will help. I have a letter from Customer Care Director Julie Gill about their problems but no real details about what they. Read more
I have been with Amcare for 21 years and was happy with their staff and performance up until early May this year. I have now tried to phone them for a total time of over 2 hours and nobody has answered yet. I could try emailing but I have no faith that this will help. I have a letter from Customer Care Director Julie Gill about their problems but no real details about what they are doing to rectify the situation. I would like to continue to use them but they need to start correcting matters VERY soon
Roger, July 2021
I originally was getting product from BCA Direct which now seems to be AMCARE or did someone just change my supplier without telling me? Like almost all recent reviews I cannot get any indication of product delivery. They do not answer the 0800 phone number and have sent me 2 letters & an Email with platitudes but no delivery promise. IT'S NOT LONG BEFORE I RUN OUT OF PRODUCT. I WOULD SUGGEST WE ALL VOTE. Read more
I originally was getting product from BCA Direct which now seems to be AMCARE or did someone just change my supplier without telling me? Like almost all recent reviews I cannot get any indication of product delivery. They do not answer the 0800 phone number and have sent me 2 letters & an Email with platitudes but no delivery promise. IT'S NOT LONG BEFORE I RUN OUT OF PRODUCT. I WOULD SUGGEST WE ALL VOTE WITH OUR FEET AND FIND A NEW SUPPLIER.
Gillian, July 2021
As per the previous reviews how has this company gone from very good to extremely bad in such a short time. My husband has been receiving stoma products for some years with no problem. Yesterday we had to telephone the Stoma Nurse at Medway Hospital who advised that they had many calls regarding the same subject (over 100). Fortunately they were very helpful and put us in touch with another company. Amcare has no excuses. Read more
As per the previous reviews how has this company gone from very good to extremely bad in such a short time. My husband has been receiving stoma products for some years with no problem. Yesterday we had to telephone the Stoma Nurse at Medway Hospital who advised that they had many calls regarding the same subject (over 100). Fortunately they were very helpful and put us in touch with another company. Amcare has no excuses why have they changed something that didn't need fixing. They have failed to realise how stressful this is to Stoma patients and I am personally concerned for the people who cannot help themselves regarding this, how are they coping? Apologising doesn't cut it with these seriously ill patients.
Melvin, July 2021
After 9 plus years using this company for my stoma supplies I find I can’t speak to no one auto email replies .One e mail reply did say I should have received my order if not it would arrive 72 hrs checked with my surgery no prescription had been submitted. Now been transferred to local chemist.
After 9 plus years using this company for my stoma supplies I find I can’t speak to no one auto email replies .One e mail reply did say I should have received my order if not it would arrive 72 hrs checked with my surgery no prescription had been submitted. Now been transferred to local chemist.
Chrissie, July 2021
Amcare should be Amdontcare! If you have medical needs do not go anywhere near this company they are a disgrace
Amcare should be Amdontcare! If you have medical needs do not go anywhere near this company they are a disgrace
Matthew, July 2021
Having been a customer for few years thing were fine orders came on time now over the last few months things are verry different over hour waiting to get answer on phone to be told by staff they they are waiting for prescription when hospital says they have not requested one and as result I am left without supplies not happy hope this gets sorted
Having been a customer for few years thing were fine orders came on time now over the last few months things are verry different over hour waiting to get answer on phone to be told by staff they they are waiting for prescription when hospital says they have not requested one and as result I am left without supplies not happy hope this gets sorted
Tony, July 2021
Normally the staff are very friendly and helpful, but what on earth has happened ? Software problems ? Come on, what does it take to answer a phone or reply to e-mails ? Even if we heard that "your supplies will be delivered within 10 days" would be better than nothing. Living with a colostomy can be stressful but letters apologising for delays with no action taken are the absolute pits and adds to all. Read more
Normally the staff are very friendly and helpful, but what on earth has happened ? Software problems ? Come on, what does it take to answer a phone or reply to e-mails ? Even if we heard that "your supplies will be delivered within 10 days" would be better than nothing. Living with a colostomy can be stressful but letters apologising for delays with no action taken are the absolute pits and adds to all of our worries. We are not unreasonable people but SPEAK TO US, TELL US WHAT IS WRONG, GIVE US SOME CONFIDENCE and moreover give us the supplies we ordered. I have reported this to the NHS. I am off to Coloplast Direct. Shame on you Amcare
Chris, June 2021
If I could give zero stars I would. I have been trying to get my supplies for 10 days now - attempted to conatc by email/phone and facebook. Three times was guaranteed delivery. Three times nothing arrived. They have had a 'software update' but this 'reliable' company is an absolute disgrace. I'm hoping to sign with another supplier. I can't tell you how frustrated my experience is, and that of many other customers. By our. Read more
If I could give zero stars I would. I have been trying to get my supplies for 10 days now - attempted to conatc by email/phone and facebook. Three times was guaranteed delivery. Three times nothing arrived. They have had a 'software update' but this 'reliable' company is an absolute disgrace. I'm hoping to sign with another supplier. I can't tell you how frustrated my experience is, and that of many other customers. By our very nature we live with a very difficult condition to manage and the lack of adequate supplies makes it much much worse.
Paul, June 2021
I also agree with the coments made, i too have spent hours on the phone trying to get my order sent, sent email`s and each time they said that they would send my order, nearly a month later i still have not received it . their customer service is rubbish no returned calls as promised no email`s no contact at all. This company should be struck off the NHS as they have left many people. Read more
I also agree with the coments made, i too have spent hours on the phone trying to get my order sent, sent email`s and each time they said that they would send my order, nearly a month later i still have not received it . their customer service is rubbish no returned calls as promised no email`s no contact at all. This company should be struck off the NHS as they have left many people like myself in a situation that we never wanted to happen, i have been using old samples that do not stick and stoma caps, it is not as if you can just pop out and buy your bits from a local shop !!!!!!!!!! i am now using Coloplast Charter who after one phone call sent out my order which i received the next day. Paul, Watford.
Peter, June 2021
3 weeks now after placement of order. Prescription authorised by surgery. Over 10 hrs on phone with no answer. Several emails and no response. If their management used stomas they would know the issues but they don't seem to care. This is a health product supplier and I can't believe they can leave all of us with stomas in such a terrible situation. I will now take legal action against this appalling company. I would. Read more
3 weeks now after placement of order. Prescription authorised by surgery. Over 10 hrs on phone with no answer. Several emails and no response. If their management used stomas they would know the issues but they don't seem to care. This is a health product supplier and I can't believe they can leave all of us with stomas in such a terrible situation. I will now take legal action against this appalling company. I would not recommend this company to anyone. Peter
Elizabeth, June 2021
I absolutely agree with other recent reviewers. This company used to be very reliable, with a good informative delivery service via DPD, but 18 months ago things started to go wrong at times and then, since the pandemic started, the service has got worse and worse to the point that their service is now non existent since system problems kicked in a few weeks ago. As with other reviews, the default response when an order. Read more
I absolutely agree with other recent reviewers. This company used to be very reliable, with a good informative delivery service via DPD, but 18 months ago things started to go wrong at times and then, since the pandemic started, the service has got worse and worse to the point that their service is now non existent since system problems kicked in a few weeks ago. As with other reviews, the default response when an order is not dispatched has always been that the GP has not sent it to them. After chasing up each time this has never been the case (which of course wastes the GP Surgery's time) and the prescription has always been with Amcare but not actioned. Considering they deal with such critical products, that you can't just obtain elsewhere, and supply to many vulnerable people, the way in which this Company has been managed in the past couple of years is nothing short of appalling. I now have no other option but to approach the GP to find an alternative supplier.
Christopher, June 2021
Amcare used to be reliable but since about 2 months ago they have offered poor service. They used to contact me but that stopped so I now have to contact them. It is now the 23 June 2021 and I have been trying to contact them for several days but they just don't answer the phone. All you get is "we have updated our software and are experiencing delays". They don't respond to emails either.. Read more
Amcare used to be reliable but since about 2 months ago they have offered poor service. They used to contact me but that stopped so I now have to contact them. It is now the 23 June 2021 and I have been trying to contact them for several days but they just don't answer the phone. All you get is "we have updated our software and are experiencing delays". They don't respond to emails either. I have less than one week supply so am going to contact the stoma team to see if they can help out. Failing that I will purchase some if I can.
Derek, June 2021
Have had trouble now for the past year in chasing up my catheter supplies. Keep giving you a lot waffle very polite put still get no supplies. This company started off very well 4 years ago, but now totally useless. giving me a lot of stress when your already ill and I don't need it. Still not replied to my emails sent last week, impossible to contact by telephone,
Have had trouble now for the past year in chasing up my catheter supplies. Keep giving you a lot waffle very polite put still get no supplies. This company started off very well 4 years ago, but now totally useless. giving me a lot of stress when your already ill and I don't need it. Still not replied to my emails sent last week, impossible to contact by telephone,
Alison, June 2021
For several weeks I have been unable to get an answer on their phones. They replied to one email to say my prescription was with them and my order would ho out that week. Still waiting over a week later. They are no longer answering emails and was on hold many times and have given up. What is the problem with Amcare? The products are essential medical items and they cannot treat customers like this.
For several weeks I have been unable to get an answer on their phones. They replied to one email to say my prescription was with them and my order would ho out that week. Still waiting over a week later. They are no longer answering emails and was on hold many times and have given up. What is the problem with Amcare? The products are essential medical items and they cannot treat customers like this.
Ken, June 2021
My Father was left with absolutely no supplies after placing an order on 4th June. You did not even get in touch with his Surgery to place the order and collect payment as is usually the case. We will be contacting you by Legal letter with a view to taking Legal Action. The e mail you sent me stipulating contacting me in 72 hours has been completely ignored and not followed up on. Disgraceful level. Read more
My Father was left with absolutely no supplies after placing an order on 4th June. You did not even get in touch with his Surgery to place the order and collect payment as is usually the case. We will be contacting you by Legal letter with a view to taking Legal Action. The e mail you sent me stipulating contacting me in 72 hours has been completely ignored and not followed up on. Disgraceful level of Service from a health care provider.
James, June 2021
Been with Amcare for four years! Since Christmas their service has been terrible! Chased an order from the 4th June to be told My Surgery hadn’t sent the Prescription back! Blatant lie they hadn’t asked for one! Eventually they promised to send me an order prescription on not five days later still not had anything! Sent e mails and rang no reply! Stoma Nurse has supplied me with products! Will now change companies just hopeless!
Been with Amcare for four years! Since Christmas their service has been terrible! Chased an order from the 4th June to be told My Surgery hadn’t sent the Prescription back! Blatant lie they hadn’t asked for one! Eventually they promised to send me an order prescription on not five days later still not had anything! Sent e mails and rang no reply! Stoma Nurse has supplied me with products! Will now change companies just hopeless!
Sam, June 2021
I have been trying t o contact AMCARE as my supplies were low but they are not answering the phone nor replying at their emails. I managed to put an order through on 04/06/2021 ……………we are 22/06/2021 and still waiting !! We can literally say they left us in the shit :) I called again and they are blaming my surgery and their new system. What a fiasco, I am going to look for other. Read more
I have been trying t o contact AMCARE as my supplies were low but they are not answering the phone nor replying at their emails. I managed to put an order through on 04/06/2021 ……………we are 22/06/2021 and still waiting !! We can literally say they left us in the shit :) I called again and they are blaming my surgery and their new system. What a fiasco, I am going to look for other companies Good luck
Stephen, June 2021
Abysmal! Desperately awaiting supplies. Do not answer phone calls or emails and phone message now state's office closed despite being within advertised opening hours
Abysmal! Desperately awaiting supplies. Do not answer phone calls or emails and phone message now state's office closed despite being within advertised opening hours
P., June 2021
I have been using Amcare / Convatec products since 1994 company all these Years was Very Professional , Customer service one of the best , deliveries fast , but Unfortunately this Month June all went wrong and massive delays and over 30 min to 45 min waiting customer support to answer calls, and massive delays on Deliveries too, they claim they have a New System in the company that is not working correctly to process. Read more
I have been using Amcare / Convatec products since 1994 company all these Years was Very Professional , Customer service one of the best , deliveries fast , but Unfortunately this Month June all went wrong and massive delays and over 30 min to 45 min waiting customer support to answer calls, and massive delays on Deliveries too, they claim they have a New System in the company that is not working correctly to process orders etc.. and that cause massive issues, but still try to work out and claim is not working 100% this is the explanation , not sure also if is true , and the real issues is Because the products are made out of UK some made in Europe , and facing issues with this Brexit Stuff ? I would guess, ?
Susan, June 2021
I have been trying to contact AmCare through 2 of their numbers for 3 days holding on for over 20 minutes each time I call. I am now exceptionally low on supplies which were ordered through my Stoma Nurse. This is completely out of the ordinary and I am wondering if the business has folded, anyone know?
I have been trying to contact AmCare through 2 of their numbers for 3 days holding on for over 20 minutes each time I call. I am now exceptionally low on supplies which were ordered through my Stoma Nurse. This is completely out of the ordinary and I am wondering if the business has folded, anyone know?
Ilona, June 2021
I have been with Amcare for 7 years. Yes, they have friendly staff, however I have had hiccups in the past but stuck by them, however recently it's been appalling. Firstly for ages, I never know what day or time I'm getting a delivery. My delivery came the other day with one much needed item missing, and all my bags cut several mm larger than I can use. I rang to let them know, I. Read more
I have been with Amcare for 7 years. Yes, they have friendly staff, however I have had hiccups in the past but stuck by them, however recently it's been appalling. Firstly for ages, I never know what day or time I'm getting a delivery. My delivery came the other day with one much needed item missing, and all my bags cut several mm larger than I can use. I rang to let them know, I was told my missing item would be in the post asap for next day or day after delivery, 5 days later it appeared. On top of that I was told new bags would arrive with me by beginning of the week. One box instead of 3 came, cut incorrectly again! I have spent time emailing them, only hearing from the cutting department and I'm now waiting to hear from them regarding this incorrect box. 1 hour trying to get through the other day, I couldn't hold on any longer as I had other stuff to do. Next day I rang again took me 40 minutes, I was told I'd get next day delivery but I didn't. So I rang in the morning to leave a voicemail message hoping they would ring me back… Not a chance. So now with only 3 bags left I'm going to order with a new company. They need to buck up their ideas because people can not be left in the lurch when it comes to stoma bags. I Would never recommend this company now.