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Karina, August 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

It's only the second delivery I have had but very pleased with the service. Lovely staff on the phone very professional kind and pleasant would recommend highly hope this service continues regards karina….

It's only the second delivery I have had but very pleased with the service. Lovely staff on the phone very professional kind and pleasant would recommend highly hope this service continues regards karina….

Glenys, August 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Many thank for your call Matthew it was very helpful Securicare has always been efficient and helpful Your products could not be better

Many thank for your call Matthew it was very helpful Securicare has always been efficient and helpful Your products could not be better

Paul, August 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very helpful and top rate customer service. I am both a stoma and catheter user because of a rate medical confusion on have in Superficial Siderosis. Also I am totally deaf for same reason. The products are really top and no the ways of customer service is helpful with my Total Deafness Delivery is good and discreet. I am very happy

Very helpful and top rate customer service. I am both a stoma and catheter user because of a rate medical confusion on have in Superficial Siderosis. Also I am totally deaf for same reason. The products are really top and no the ways of customer service is helpful with my Total Deafness Delivery is good and discreet. I am very happy

Susan, August 2022

Upvote
4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Seven years no problems, something changed and the system became unreliable. Too soon yet for the confidence to return. An aside, I do not think your review method is very good, the questions are given in a manner that suits securicare.

Seven years no problems, something changed and the system became unreliable. Too soon yet for the confidence to return. An aside, I do not think your review method is very good, the questions are given in a manner that suits securicare.

Reply from SecuriCare
10th August 2022

We are sorry to hear that you have experienced some issues with our service and we would like the opportunity to rectify these. Would you be happy for our Patient Services Manager to contact you directly to discuss these issues in more detail? Additionally I'd like to say thank you for the feedback regarding the review method, we are now looking into the questions.

Regards

Shpresa Cakaj - SecuriCare

John, August 2022

Upvote
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Amcare and their predecessor Homestyle for 14 years. Initially, when Amcare took over they struggled to provide a decent service: it took a long time, sometimes 20 minutes or more, to get through to place an order and their new systems proved to be inefficient and orders were difficult to process with the blame often being laid, unfairly in my view, with our surgery. After a few months this improved and

I have been with Amcare and their predecessor Homestyle for 14 years. Initially, when Amcare took over they struggled to provide a decent service: it took a long time, sometimes 20 minutes or more, to get through to place an order and their new systems proved to be inefficient and orders were difficult to process with the blame often being laid, unfairly in my view, with our surgery. After a few months this improved and they were able to provide a decent service. Next I was told that they were limiting the number of free dry wipes that they would provide with an order - this presented me with problems that I could only supplement by using toilet roll. Next I was told that they had also limited the number of disposal bags that they would supply. While this was not a problem, it was perhaps further indication that they were seeking to quite radically cut costs, reduce product offer and increase profits. Today I was told that they would no longer supply me with the Coloplast ostomy bags that I need to use. Having had may abdominal operations I am left with soft tissue hernias which make keeping the bag secure more difficult. Apparently they are seeking to only supply their own 'in house' alternative. When I asked for a name and address to make a complaint to I was told that only a first name can be supplied. Amcare have all my personal details - why cannot I write to someone who is named? Very disappointing from a customer of many years. John Coughlan 59 Muswell Road London N10 2BS

Helen, August 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff are very professional and friendly. SecuriCare are extremely reliable and never in my experience not delivered to me.

The staff are very professional and friendly. SecuriCare are extremely reliable and never in my experience not delivered to me.

Reply from SecuriCare
8th August 2022

Thank you for your 5-star review, Helen! We're pleased to hear you've had a positive experience using our service.

Regards

Shpresa Cakaj - SecuriCare

Martin, August 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always reliable, prescription delivered within a few days.

Always reliable, prescription delivered within a few days.

Carole, August 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Only had one order but was delivered on time with nothing missing so hope this continues

Only had one order but was delivered on time with nothing missing so hope this continues

Jeannie, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

When you have a medical condition it can be a daunting experience so being able to get the supplies you need as well as speaking to experts if needed, is vital. Fast delivery is also important. Amcare ticks all the boxes and I am happy to recommend them.

When you have a medical condition it can be a daunting experience so being able to get the supplies you need as well as speaking to experts if needed, is vital. Fast delivery is also important. Amcare ticks all the boxes and I am happy to recommend them.

Tony, July 2022

1/1 - (1 vote)
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Have used charter for some time now, and unavoidably mistakes are made. Had a product and stoma review back in Feb of 2021. This did not go well. Felt like I was being forced to change bag style just because (it felt like anyhows) the rep was out to sell more of a particular type of bag. I use a concave due to a small amount of herniation to my stoma. And sometimes I protrudes

Have used charter for some time now, and unavoidably mistakes are made. Had a product and stoma review back in Feb of 2021. This did not go well. Felt like I was being forced to change bag style just because (it felt like anyhows) the rep was out to sell more of a particular type of bag. I use a concave due to a small amount of herniation to my stoma. And sometimes I protrudes a little. The normal bags don't stick long enough where these last at least 24 hours, sometimes longer. Overall the service is impeccable, its just every now and then, cracks in the armour start to appear and then, the hite hits the fan!!

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Tony.

Regards

Inga - Coloplast Charter team

Brigid, July 2022

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Amcare for three years now have no complaints whatsoever . Their staff are reliable caring helpful are there when I need them. Their courier service DPD Are very reliable.

I have been with Amcare for three years now have no complaints whatsoever . Their staff are reliable caring helpful are there when I need them. Their courier service DPD Are very reliable.

Grahame, July 2022

Upvote
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare are a great company. Prescriptions can be a problem with Amcare saying they haven't received the script and my GP Surgery saying it has been sent. At times, I do receive things I haven't ordered or the odd item missing. This can be frustrating as I depend on this service and products. In general though, I feel I would stay with them as my last delivery company was abysmal and, Amcare are far better

Amcare are a great company. Prescriptions can be a problem with Amcare saying they haven't received the script and my GP Surgery saying it has been sent. At times, I do receive things I haven't ordered or the odd item missing. This can be frustrating as I depend on this service and products. In general though, I feel I would stay with them as my last delivery company was abysmal and, Amcare are far better than the other company could ever be. There may be the odd blip but, I'm staying on board.

Robert, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

always on time

always on time

Jane, July 2022

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Coloplast customer services are extremely helpful, kind and very understanding, my son is away on holiday in a very hot climate for the first time with his stoma he took more bags and other products he’s uses to make sure he had enough however a problem occurred he found he was having to do more changes daily than he’s had expected, he began to worry he would run out of bags, I rang Coloplast customer

Coloplast customer services are extremely helpful, kind and very understanding, my son is away on holiday in a very hot climate for the first time with his stoma he took more bags and other products he’s uses to make sure he had enough however a problem occurred he found he was having to do more changes daily than he’s had expected, he began to worry he would run out of bags, I rang Coloplast customer services they put his mind at rest and the same day shipped more bags and products to his holiday villa in Cyprus the service and helpfulness from Coloplast is excellent would highly recommend! My sincere thanks to Coloplast customer services.

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Jane. It's great to hear your lovely comments about our customer services.

Regards

Inga - Coloplast Charter team

Dee, July 2022

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Good, reliable friendly service -but could be improved by texting or emailing tracking number when DPD collect parcel so I know when to expect delivery

Good, reliable friendly service -but could be improved by texting or emailing tracking number when DPD collect parcel so I know when to expect delivery

Reply from Respond Healthcare
4th August 2022

Thank you for your review, Dee. I'm really pleased you find our service reliable and friendly. We are able to send you email and SMS notifications so you know when to expect your delivery. Please just mention this to us next time you place your order and we will arrange this for all you future deliveries from us.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Don, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The system now being used by coloplast charter has to be 5star it's an efficient way of dealing with customers.well done

The system now being used by coloplast charter has to be 5star it's an efficient way of dealing with customers.well done

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Don. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review.

Regards

Inga - Coloplast Charter team

Steve, July 2022

Upvote
1.75 out of 5
Reliability
Communication
Product Range
Friendliness

Some products "unorderable" apparently. How in the name of God that's supposed to help me is unclear. It's not like I can suddenly decide I don't need the medication is it? You can't even preorder it and then phone up to have some jumped all call handler shouting down the phone at you!! Not good at all.

Some products "unorderable" apparently. How in the name of God that's supposed to help me is unclear. It's not like I can suddenly decide I don't need the medication is it? You can't even preorder it and then phone up to have some jumped all call handler shouting down the phone at you!! Not good at all.

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Steve. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this?

Regards

Inga - Coloplast Charter team

T, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I ordered dressing removal spray. It's soo good. I feel pain nurse remove the dressing but when I use this I feel nothing. Highly recommended.

I ordered dressing removal spray. It's soo good. I feel pain nurse remove the dressing but when I use this I feel nothing. Highly recommended.

Reply from Coloplast Charter
29th July 2022

Thank you for your review, T. I’m so pleased to hear you are getting on well with our adhesive remover spray.

Regards

Inga - Coloplast Charter team

Barry, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Hi Everyone, I have had my stoma for 65 years and still going strong. I have been with Respond for at ;east 25years + and l couldn't have been with anyone else that could have been better, They always call on the phone . How am I and am I still alive. I'm sure when I answer the phone and tell them its me they are so surprise, but its nice to give them a

Hi Everyone, I have had my stoma for 65 years and still going strong. I have been with Respond for at ;east 25years + and l couldn't have been with anyone else that could have been better, They always call on the phone . How am I and am I still alive. I'm sure when I answer the phone and tell them its me they are so surprise, but its nice to give them a shock I am still here. We are so lucky with the equipment we have today. When I first had my stoma there where thick rubber smelly bags. Just look at the selection you have today its so varied. Thank you Respond!!

Reply from Respond Healthcare
4th August 2022

Thank you for your review, Barry. It's lovely to read your kind comments about the service you have received from us for such a long time.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Susan, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff that I speak to regularly are always very friendly, approachable & supportive

The staff that I speak to regularly are always very friendly, approachable & supportive

Reply from Respond Healthcare
4th August 2022

Thank you for your revie3w, Susan. It's great to know you find our staff so friendly, approachable & supportive.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Derek, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Ordered goods by phone and were delivered within 3 days, first class service

Ordered goods by phone and were delivered within 3 days, first class service

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Derek. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review.

Regards

Inga - Coloplast Charter team

Fred, July 2022

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Used Charter for years always been good. Since changing from ups to dpd the delivery definitely gone down hill.

Used Charter for years always been good. Since changing from ups to dpd the delivery definitely gone down hill.

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Fred. I’m sorry to hear that you are dissatisfied with the service our courier is providing. Please could you contact us at hcdr@coloplast.com so we can investigate further?

Regards

Inga - Coloplast Charter team

Barbara, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I had difficulty finding words to tell folks how good is your service. Magnificent, caring, efficient in all aspects of dealing with Respond. Well done.

I had difficulty finding words to tell folks how good is your service. Magnificent, caring, efficient in all aspects of dealing with Respond. Well done.

Reply from Respond Healthcare
4th August 2022

Thank you for your review, Barbara, and your lovely comments about our staff and service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Tony, July 2022

Upvote
2.50 out of 5
Reliability
Communication
Product Range
Friendliness

They used to be good but since then you cannot phone them any more. Also if you order on their website they always used to ask for the prescription but not now. So you order on the website and still have to go to the doctor's surgery and ask there too, which is not easy these days. Sorry, but Charter are useless.

They used to be good but since then you cannot phone them any more. Also if you order on their website they always used to ask for the prescription but not now. So you order on the website and still have to go to the doctor's surgery and ask there too, which is not easy these days. Sorry, but Charter are useless.

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Tony. I’m sorry to hear you feel this way. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this?

Regards

Inga - Coloplast Charter team

Daniel, July 2022

1/1 - (1 vote)
2.75 out of 5
Reliability
Communication
Product Range
Friendliness

Whist things are running smoothly, the company seem to be efficient but I have found on several occasions now that the company lack in their quality of communication with patients, miss promised callbacks, can be quite abrupt and sometimes unable to consider a positive outcome to some issues. My wife and I recently attended the Coloplast Summer Event in Ellesmere Port only to be faced with an appallingly organised event which entailed many standing in

Whist things are running smoothly, the company seem to be efficient but I have found on several occasions now that the company lack in their quality of communication with patients, miss promised callbacks, can be quite abrupt and sometimes unable to consider a positive outcome to some issues. My wife and I recently attended the Coloplast Summer Event in Ellesmere Port only to be faced with an appallingly organised event which entailed many standing in a queue for over 45 minute, others not even being seen by the nurse as promised.

Reply from Coloplast Charter
28th July 2022

Thank you for your review, Daniel. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can look into this further?

Regards

Inga - Coloplast Charter team

Paul, July 2022

Upvote
1.50 out of 5
Reliability
Communication
Product Range
Friendliness

Just another pharmaceutical company making money from the pain of others. Their sales persuaded me to sign up for the home delivery service, initially worked great but when my GP sent an acute prescription for a handful of items they failed me on every turn, denied having the prescription, didnt answer emails or calls. Only way to get any progress was to use social media and remove them as nominated supplier. AVOID

Just another pharmaceutical company making money from the pain of others. Their sales persuaded me to sign up for the home delivery service, initially worked great but when my GP sent an acute prescription for a handful of items they failed me on every turn, denied having the prescription, didnt answer emails or calls. Only way to get any progress was to use social media and remove them as nominated supplier. AVOID

Reply from AmcareTM Group
15th July 2022

Good afternoon Paul, thank you for taking the time to leave us your feedback and we're truly sorry to hear about your experience. We are also very sorry to hear you've now left Amcare. If there is anything we can do to rectify this for you or if we can be of any help in the future, please call the Care Centre on 0800 88 50 50 or send an email to enquiry@amcaregroup.co.uk and we will be happy to assist you.

Regards

Sally, Customer Experience Team - AmcareTM Group

Teresa, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I am a new stoma wearer of 8mths and I can not praise Charter enough.I find the operators so friendly and helpful and I have always received my order promptly within days.Thank you so much.

I am a new stoma wearer of 8mths and I can not praise Charter enough.I find the operators so friendly and helpful and I have always received my order promptly within days.Thank you so much.

Reply from Coloplast Charter
28th July 2022

Thank you for your review, Teresa!

Regards

Inga - Coloplast Charter team

Maureen, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

A very reliable company I had so many problems with my pharmacy as they couldn’t get the things I needed one phone call to Respond and my problems were all sorted out in 24 hours when the ladies call me for my order they are so kind and patient nothing is to much trouble for them. My Order is always delivered on time .Respond are second to none I’m so pleased I am with them

A very reliable company I had so many problems with my pharmacy as they couldn’t get the things I needed one phone call to Respond and my problems were all sorted out in 24 hours when the ladies call me for my order they are so kind and patient nothing is to much trouble for them. My Order is always delivered on time .Respond are second to none I’m so pleased I am with them my worries are all behind me now so I would like to say a big thank you to all the staff 💐

Reply from Respond Healthcare
4th August 2022

Thank you for your review, Maureen. It's really good to know you find our service so reliable. Thank you for your lovely feedback.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Penny, July 2022

1/1 - (1 vote)
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

I have used this Company for 5 yrs and have had nothing but praise for them, until the last few deliveries. They have changed from UPS to DPD who are utter rubbish in my area, no one I know has a good word and frankly I have complained so many times about DPD just dumping my parcel if I am out, anywhere when instructions are on the labels…. and still nothing is done. The driver

I have used this Company for 5 yrs and have had nothing but praise for them, until the last few deliveries. They have changed from UPS to DPD who are utter rubbish in my area, no one I know has a good word and frankly I have complained so many times about DPD just dumping my parcel if I am out, anywhere when instructions are on the labels…. and still nothing is done. The driver is irresponsible, my neighbour had a go at him twice on my behalf, and still Charter do nothing, they haven’t even acknowledged by last e mail which I sent twice now. I have told them reluctantly I may have to go to Salts who seem ok….I have discussed this with my stoma nurse who tells me many people are having same problem. I would have always given 10 points for recommendation, now it’s 6 …..sorry

Reply from Coloplast Charter
28th July 2022

Thank you for your review, Penny. I’m sorry to hear that you are dissatisfied with the service our courier is providing. Please could you contact us at hcdr@coloplast.com so we can investigate further?

Regards

Inga - Coloplast Charter team

Craig, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using this company for many years, and they have always been great. Good communication products work, having a colostomy since birth so over 60 years now It's all pretty normal stuff for me I haven't seen a doctor or storma nurse in over 20 years. If I have any issues it's generally Charter Health who I contact keep up the good work

I have been using this company for many years, and they have always been great. Good communication products work, having a colostomy since birth so over 60 years now It's all pretty normal stuff for me I haven't seen a doctor or storma nurse in over 20 years. If I have any issues it's generally Charter Health who I contact keep up the good work

Reply from Coloplast Charter
28th July 2022

Thank you for your review, Craig. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review.

Regards

Inga - Coloplast Charter team

Tracey, July 2022

1/1 - (1 vote)
1.50 out of 5
Reliability
Communication
Product Range
Friendliness

Declining performance and recently very poor. They say on this forum how good they are but in reality recent experiences have been quite plainly rubbish. They say "Every point of contact with our customers is seen by our employees as an opportunity to deliver a personal service. They all consider themselves to be specialists in ‘customer care’ regardless of the role they play in successfully getting your order to you." I say that's a load

Declining performance and recently very poor. They say on this forum how good they are but in reality recent experiences have been quite plainly rubbish. They say "Every point of contact with our customers is seen by our employees as an opportunity to deliver a personal service. They all consider themselves to be specialists in ‘customer care’ regardless of the role they play in successfully getting your order to you." I say that's a load of bull….!!

Jason, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Used since becoming an ostomate and have always been very happy with the service I have received. Keep up the good work.

Used since becoming an ostomate and have always been very happy with the service I have received. Keep up the good work.

Reply from Coloplast Charter
28th July 2022

Thank you for your review, Jason!

Regards

Inga - Coloplast Charter team

Paul, July 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have used Coloplast Charter for around 4 years. Brilliant service and empathetic , friendly Customers Service team. Recently whilst staying I'm London I needed products urgently. Rang customer service who arranged for me to come to warehouse in Peterborough and collect my order. Whouse staff incredibly helpful and friendly. Even carried my order to my car. Exemplary service, thank you.

Have used Coloplast Charter for around 4 years. Brilliant service and empathetic , friendly Customers Service team. Recently whilst staying I'm London I needed products urgently. Rang customer service who arranged for me to come to warehouse in Peterborough and collect my order. Whouse staff incredibly helpful and friendly. Even carried my order to my car. Exemplary service, thank you.

Reply from Coloplast Charter
28th July 2022

Thank you for your review, Paul. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review. Everyone in the team will be delighted to hear about this too so I’ll make sure that this is passed on.

Regards

Inga - Coloplast Charter team

Grace, June 2022

1/1 - (1 vote)
1.75 out of 5
Reliability
Communication
Product Range
Friendliness

This company used to be fantastic. However, recently they have become more and more unreliable. I was left with no dressings for over 3 weeks because they just didn't fill my prescription. When they do, they won't send my items before my prescription gets to them so it takes at least a week to get items. This isn't acceptable to me when they blame staffing levels for all the incompetence. Hopefully if you do choose

This company used to be fantastic. However, recently they have become more and more unreliable. I was left with no dressings for over 3 weeks because they just didn't fill my prescription. When they do, they won't send my items before my prescription gets to them so it takes at least a week to get items. This isn't acceptable to me when they blame staffing levels for all the incompetence. Hopefully if you do choose Bullen you will be more satisfied than I have been.

Anne, June 2022

Upvote
2.50 out of 5
Reliability
Communication
Product Range
Friendliness

Been with this company for nearly 9 years and no major problems until this year when a new lady took charge of my accounts. Hasn't a clue what products I use and mistake after mistake

Been with this company for nearly 9 years and no major problems until this year when a new lady took charge of my accounts. Hasn't a clue what products I use and mistake after mistake

Reply from SecuriCare
10th August 2022

Thank you for taking the time to review our service and we are sorry to hear that you have experienced some issues recently. We understand that your account is now being looked after by the Patient Services Manager to ensure that all future orders are correct.

Regards

Shpresa Cakaj - SecuriCare

Beverley, June 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Hi thank you for your services and timely deliveries and compassion during my husbands illness. We received deliveries very promptly in fact the deliveries were received earlier than anticipated which was fantastic. Customer service was great everyone really helpful and knowledgeable.

Hi thank you for your services and timely deliveries and compassion during my husbands illness. We received deliveries very promptly in fact the deliveries were received earlier than anticipated which was fantastic. Customer service was great everyone really helpful and knowledgeable.

Reply from Coloplast Charter
28th July 2022

Thank you for your review, Beverley. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review.

Regards

Inga - Coloplast Charter team

Philip, June 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’m in an unusual situation in living permanently on a canal narrowboat and can’t receive home delivery of my stoma supplies. However SecuriCare have been delivering my supplies via DPD couriers to a local pickup point in a Matalan store without fail for over 3 years.

I’m in an unusual situation in living permanently on a canal narrowboat and can’t receive home delivery of my stoma supplies. However SecuriCare have been delivering my supplies via DPD couriers to a local pickup point in a Matalan store without fail for over 3 years.

Reply from SecuriCare
8th August 2022

Hi Philip, Thank you for your review, we are pleased to hear that you have received all your supplies at your convenience. We’re always happy to work the service around your needs.

Regards

Shpresa Cakaj - SecuriCare

Christina, June 2022

Upvote
3.25 out of 5
Reliability
Communication
Product Range
Friendliness

I switched from another provider in December 2021. I wish I hadn’t - communication is dreadful, delivery times are haphazard and the staff seem to not understand what a vital product they are selling and why a customer needs good comms!

I switched from another provider in December 2021. I wish I hadn’t - communication is dreadful, delivery times are haphazard and the staff seem to not understand what a vital product they are selling and why a customer needs good comms!

Reply from Salts Medilink
13th July 2022

Hi Christina, I'm really sorry to hear about your experience. Please can you contact us enquiries@saltsmedilink.co.uk so we can discuss this further with you, many thanks Charlotte

Regards

Angela Thomas - Salts Medilink

George, June 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff are always very friendly and efficient when I place my order over the telephone. My order arrives promptly, is very well packaged and is accurate to my request.

The staff are always very friendly and efficient when I place my order over the telephone. My order arrives promptly, is very well packaged and is accurate to my request.

Reply from AmcareTM Group
5th July 2022

Hello George, thank you for your kind review. We are delighted to hear that you are happy with our service. If we can be of any further assistance, please don't hesitate to contact us.

Regards

Sally, Customer Experience Team - AmcareTM Group

Judy, June 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My experience of dealing with Respond has been totally positive. I would particularly like to thank Emma who facilitated a meeting of Blackpool’s Kangaroo Klub on Monday this week. She very kindly sent me a toiletries bag which I received today. Thank you Emma and all at Respond and a big thank you for the excellent buffet you provided on the night.

My experience of dealing with Respond has been totally positive. I would particularly like to thank Emma who facilitated a meeting of Blackpool’s Kangaroo Klub on Monday this week. She very kindly sent me a toiletries bag which I received today. Thank you Emma and all at Respond and a big thank you for the excellent buffet you provided on the night.

Reply from Respond Healthcare
4th August 2022

Thank you for your review, Judy. It's great to read your positive comments about our staff and service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Ray, June 2022

Upvote
3.50 out of 5
Reliability
Communication
Product Range
Friendliness

I must be unlucky. I have had bad service from this firm almost from the start. Placed order waited nearly a week, no delivery, phoned and was told it was probably lost in transportation. They said another order would be sent out on urgent basis Saturday of last week, today Wednesday and still waiting. If I had this service in a shop, I would shop elsewhere.

I must be unlucky. I have had bad service from this firm almost from the start. Placed order waited nearly a week, no delivery, phoned and was told it was probably lost in transportation. They said another order would be sent out on urgent basis Saturday of last week, today Wednesday and still waiting. If I had this service in a shop, I would shop elsewhere.

Reply from Coloplast Charter
24th June 2022

Thank you for your review, Ray. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this issue?

Regards

Inga - Coloplast Charter team

y, June 2022

Upvote
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

The order takers are absolutely untrustworthy - don't fulfill their agreement eg sends email which they agree to

The order takers are absolutely untrustworthy - don't fulfill their agreement eg sends email which they agree to

Reply from Coloplast Charter
24th June 2022

Thank you for your review, Y. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this issue?

Regards

Inga - Coloplast Charter team

Richard, June 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Securicare for the last 15 months and have found them very reliable and helpful.

I have been using Securicare for the last 15 months and have found them very reliable and helpful.

Colin, June 2022

Upvote
2.25 out of 5
Reliability
Communication
Product Range
Friendliness

They work to calendars, which is silly because stomas do not. Furthermore communication is almost non existent. Emails are ignored and telephone calls go unanswered.

They work to calendars, which is silly because stomas do not. Furthermore communication is almost non existent. Emails are ignored and telephone calls go unanswered.

Rehan, June 2022

Upvote
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Products are truly amazing, however, the customer support is dreadful.

Products are truly amazing, however, the customer support is dreadful.

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Rehan. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this?

Regards

Inga - Coloplast Charter team

Allison, June 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have had the best treatment, had 3 online visits from the nurse Claire who is exceptionally patient and very understanding and got things sorted out for me rapidly. I get regular phone calls offering help and just checking I am ok and if I’m managing, I can’t thank this company enough xx

I have had the best treatment, had 3 online visits from the nurse Claire who is exceptionally patient and very understanding and got things sorted out for me rapidly. I get regular phone calls offering help and just checking I am ok and if I’m managing, I can’t thank this company enough xx

Reply from Coloplast Charter
24th June 2022

Thank you for your review, Allison. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review.

Regards

Inga - Coloplast Charter team

David, June 2022

Upvote
3.50 out of 5
Reliability
Communication
Product Range
Friendliness

Script Easy was recommended by my GP practice some years ago. Despite repeated promises to keep stock of my particular products, my prescription is rarely complete in one delivery. They seem to be operating a just too late stock control system rather than just in time.

Script Easy was recommended by my GP practice some years ago. Despite repeated promises to keep stock of my particular products, my prescription is rarely complete in one delivery. They seem to be operating a just too late stock control system rather than just in time.

Janet, June 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have had my supplies from Coloplast Charter for about 7 years, very reliable and helpful in any way.

I have had my supplies from Coloplast Charter for about 7 years, very reliable and helpful in any way.

Reply from Coloplast Charter
24th June 2022

Thank you for your review, Janet. I'm very pleased to hear that you find our service reliable and helpful.

Regards

Inga - Coloplast Charter team

Paul, June 2022

Upvote
1.25 out of 5
Reliability
Communication
Product Range
Friendliness

I ordered a product and after not receiving it after 2 months asked where it was only to be told it was out of stock. No effort had been made to contact me to inform me. Hence I have given a low rating for service and communication. Can't comment on product as never got it.

I ordered a product and after not receiving it after 2 months asked where it was only to be told it was out of stock. No effort had been made to contact me to inform me. Hence I have given a low rating for service and communication. Can't comment on product as never got it.

Reply from Respond Healthcare
10th June 2022

Thank you for your review, Paul. I am concerned to read your comments about your experience with us and would very much welcome the opportunity to discuss the matter with you, as what you describe falls way short of our usual excellent customer service standards. Please would contact me directly on 0800 220 300 or by email hello@respond.co.uk

Regards

Garry, Customer Experience Manager - Respond Healthcare

Charles, May 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have found them very good in all aspects.

I have found them very good in all aspects.

Reply from Coloplast Charter
5th June 2022

Thank you for your review, Charles!

Regards

Inga - Coloplast Charter team

Gary, May 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful and polite

Always helpful and polite

KURT, May 2022

Upvote
1.00 out of 5
Reliability
Communication
Product Range
Friendliness

the service from Coloplast Charter is disgraceful because i have to wait 2 weeks for my order this as a big impact on my health i am putting a complaint to THE NHS

the service from Coloplast Charter is disgraceful because i have to wait 2 weeks for my order this as a big impact on my health i am putting a complaint to THE NHS

Reply from Coloplast Charter
5th June 2022

Thank you for your review, Kurt. I’m sorry to hear that you’ve had this experience. We would like the opportunity to investigate your feedback further. Please could you contact us at hcdr@coloplast.com so we can investigate this issue?

Regards

Inga - Coloplast Charter team

Geoffrey, May 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great website providing all you need to know at a glance. My purchase was a pair of High line swimming trunks and both the fit and quality was excellent. Spoke to a young lady representative of Respond who proved most helpful - I wish everyone attained the same level of courtesy and professionalism as she did.

Great website providing all you need to know at a glance. My purchase was a pair of High line swimming trunks and both the fit and quality was excellent. Spoke to a young lady representative of Respond who proved most helpful - I wish everyone attained the same level of courtesy and professionalism as she did.

Reply from Respond Healthcare
10th June 2022

Thank you for your review, Geoffrey. It's really great to read your lovey comments.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Sue, May 2022

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have found the company to be very good and reliable, but I miss the magazine. I used to love sitting down the lounge going to reading it through. Now I skip through the on line then delete, as I don't like on line reading it's not as cosy.

I have found the company to be very good and reliable, but I miss the magazine. I used to love sitting down the lounge going to reading it through. Now I skip through the on line then delete, as I don't like on line reading it's not as cosy.

Reply from Respond Healthcare
10th June 2022

Thank you for your review, Sue. It' great to hear your comments about our service. Regarding our magazine, we have a brand new edition coming out very soon and whilst it is available online, we still produce the paper copies; just mention it next time you speak to us and we will be more than happy to send you a copy.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Raymond, May 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Can't praise them enough— I placed an order for my ostomy products yesterday at 9.45, they were delivered today at 8.15 by DPD .

Can't praise them enough— I placed an order for my ostomy products yesterday at 9.45, they were delivered today at 8.15 by DPD .

Reply from Coloplast Charter
5th June 2022

Thank you for your review, Raymond. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review.

Regards

Inga - Coloplast Charter team

Judith, May 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always found securicare staff very helpful, since having my stoma 3 years ago, following bowel cancer,they are always very kind and sensitive.

I have always found securicare staff very helpful, since having my stoma 3 years ago, following bowel cancer,they are always very kind and sensitive.

paul, May 2022

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been with coloplast charter from 2011 and have had excelent service and kept up to date with new products

Have been with coloplast charter from 2011 and have had excelent service and kept up to date with new products

Reply from Coloplast Charter
5th June 2022

Thank you for your review, Paul. I'm very pleased to hear that you find our service excellent.

Regards

Inga - Coloplast Charter team

Michael, May 2022

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Been having lots of problems obtaining my bags until a nurse gave me coloplasts number, received my medication within 24hrs of talking to a wonderfully helpful lady.I can honestly say I have been very impressed with thier professional approach and also kindness.Would recommend all day long.

Been having lots of problems obtaining my bags until a nurse gave me coloplasts number, received my medication within 24hrs of talking to a wonderfully helpful lady.I can honestly say I have been very impressed with thier professional approach and also kindness.Would recommend all day long.

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Michael. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review.

Regards

Inga - Coloplast Charter team

Ben, May 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They are absolutely amazing, as an 18 year old with a stoma they have made my transition into my new lifestyle so so so much easier! Genuinely thank you,

They are absolutely amazing, as an 18 year old with a stoma they have made my transition into my new lifestyle so so so much easier! Genuinely thank you,

Reply from Respond Healthcare
10th June 2022

Thank you for your review, Ben. It's great to know that we have been able to make everything easier for you.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Liz, May 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Professional, prompt and comprehensive product range. Queries are dealt with in a friendly and helpful manner. Cat really ask for more.

Professional, prompt and comprehensive product range. Queries are dealt with in a friendly and helpful manner. Cat really ask for more.

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Liz. It’s always lovely to get positive feedback and we really appreciate you taking the time to write this review.

Regards

Inga - Coloplast Charter team

Susan, May 2022

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Coloplast are very good , I’ve been with you for three and a half years never a problem, but I dislike that you’ve gone to DPD, UPS were brilliant! No sticker on the box now saying medical supplies and they don’t care where they leave the parcels, if my parcel was left next door I wouldn’t get it back. UPS always delivered at the same time of day and I knew he would leave the

Coloplast are very good , I’ve been with you for three and a half years never a problem, but I dislike that you’ve gone to DPD, UPS were brilliant! No sticker on the box now saying medical supplies and they don’t care where they leave the parcels, if my parcel was left next door I wouldn’t get it back. UPS always delivered at the same time of day and I knew he would leave the parcel at the correct address if I wasn’t at home. Worried about every order now I’m only leaving an 8 for recommendations because of DPD

Reply from Coloplast Charter
29th July 2022

Thank you for your review, Susan. I’m sorry to hear that you are dissatisfied with the service our courier is providing. Please could you contact us at hcdr@coloplast.com so we can investigate further.

Regards

Inga - Coloplast Charter team

Leon, May 2022

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have found Salts Medilink @ Bournemouth a first class service never had any delays on products and always deliver on time, the staff are friendly and helpful Thank you all

Have found Salts Medilink @ Bournemouth a first class service never had any delays on products and always deliver on time, the staff are friendly and helpful Thank you all

Fiona, May 2022

Upvote
2.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have had a urostomy for over 40 years and experienced several distributors in that time. The two years that I have been with Amcare have been the absolute worst of all. I use