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Ralph, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Contacted when appropriate

Contacted when appropriate

carol, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

been with this company a long time now and always get excellent service with updates about items missing from prescription from gp they phone me to ask if i need repeat prescription the staff are excellent very friendly and helpful and go above and beyond to help thank you securicare team

been with this company a long time now and always get excellent service with updates about items missing from prescription from gp they phone me to ask if i need repeat prescription the staff are excellent very friendly and helpful and go above and beyond to help thank you securicare team

Joan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great service from all staff encountered

Great service from all staff encountered

Kenneth, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always found the service a very professional company and deliveries are always on time, drivers always polite and helpful.

Always found the service a very professional company and deliveries are always on time, drivers always polite and helpful.

Angela, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service every time

Excellent service every time

Judith, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always quick and simple to order either on the phone or through their website.. Never had any problems and our delivery is delivered 12 days later , If we have had needed any help with our order then Fittleworth have been fantastically helpful.

Always quick and simple to order either on the phone or through their website.. Never had any problems and our delivery is delivered 12 days later , If we have had needed any help with our order then Fittleworth have been fantastically helpful.

Christopher, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

This company was 100% reliable for 9 years but there’s been a slight wobble recently. Hopefully things will soon revert to perfection.

This company was 100% reliable for 9 years but there’s been a slight wobble recently. Hopefully things will soon revert to perfection.

gordon, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

i find this company very helpful/ friendly/ excellent with communication thank you for all your support

i find this company very helpful/ friendly/ excellent with communication thank you for all your support

Joseph, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service and products. Have been using this company for 2 years and have no complaints .

Excellent service and products. Have been using this company for 2 years and have no complaints .

William, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Good

Good

Irene, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

They have been quick to help if I had a query. Delivery times are good but sometimes they could be better. I would have no qualms in recommending them to other people.

They have been quick to help if I had a query. Delivery times are good but sometimes they could be better. I would have no qualms in recommending them to other people.

Ian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworths for 8 years. Customer Service are professional and my products always arrive in time.

I have been using Fittleworths for 8 years. Customer Service are professional and my products always arrive in time.

Reply from Fittleworth
24th June 2025

Hi Ian, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 8 years. It's great to hear that you receive a professional service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Richard, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great company to deal with, place my order and if there is a problem they contact me. Great to deal with such a friendly and helpful business

Great company to deal with, place my order and if there is a problem they contact me. Great to deal with such a friendly and helpful business

Reply from Fittleworth
24th June 2025

Hi Richard, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you've received a helpful and friendly service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been using Fittleworth since 2019 Always found the employees very helpful if I needed to speak with them. Their customer service is professional and their products always delivered on time. On the rare occasion there has been a concern then the staff has been quick to solve the problem.

Have been using Fittleworth since 2019 Always found the employees very helpful if I needed to speak with them. Their customer service is professional and their products always delivered on time. On the rare occasion there has been a concern then the staff has been quick to solve the problem.

Reply from Fittleworth
23rd June 2025

Hi Brian, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team have been able to support you when needed.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Lloyd, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Since my first contact with Fittleworth i have found the staff to be helpful,friendly and knowledgale about the service they provide. Unfortunatley my GP was very poor,but any issue i had with him processing prescrptions were dealt with by the customer service team at Fittleworth very quickly and professionally. I cannot commend them highly enough for their help and support and service.

Since my first contact with Fittleworth i have found the staff to be helpful,friendly and knowledgale about the service they provide. Unfortunatley my GP was very poor,but any issue i had with him processing prescrptions were dealt with by the customer service team at Fittleworth very quickly and professionally. I cannot commend them highly enough for their help and support and service.

Brian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent and deliveries always correct and on time

Excellent and deliveries always correct and on time

Penni, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very good service, everything i have had to have changed or find alternatives have been reaserched well and find a suitable product. Staff are very helpful and friendly.

Very good service, everything i have had to have changed or find alternatives have been reaserched well and find a suitable product. Staff are very helpful and friendly.

Gordon, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I was on holiday when I ran short of backplates. I called Fittleworth who arranged to have some sent to out holiday accommodation in Northumberland. It was a great relief when the arrived the next day. I like the online ordering system it’s easy to use and got for reordering every month

I was on holiday when I ran short of backplates. I called Fittleworth who arranged to have some sent to out holiday accommodation in Northumberland. It was a great relief when the arrived the next day. I like the online ordering system it’s easy to use and got for reordering every month

Kenneth, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

So far your service has been A! thank you

So far your service has been A! thank you

Ion, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

A quality product

A quality product

Reply from Coloplast Charter
23rd June 2025

Hello Ion, thanks for the great review, we really appreciate it. Best regards, Vicky

Regards

Vicky R - Coloplast Charter team

Terence, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always go over and above to make sure I have everything I need.iv been with them 5years and they have never let me down . I would fully recommend them to anyone

Always go over and above to make sure I have everything I need.iv been with them 5years and they have never let me down . I would fully recommend them to anyone

Reply from Amcare by Convatec
23rd June 2025

Hi Terence, Thank you for your kind comments; we truly appreciate them.

Regards

Terri - Amcare by Convatec

SHLIA, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

It's great, I highly recommend it.

It's great, I highly recommend it.

Angela, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent customer service

Excellent customer service

Jack, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly kind and help-full staff

Friendly kind and help-full staff

Bryan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent company, friendly staff who are always helpful. Good communication about orders and delivery. Wouldn’t hesitate to recommend.

Excellent company, friendly staff who are always helpful. Good communication about orders and delivery. Wouldn’t hesitate to recommend.

Robert, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworth for just over two years now, and after a few supply problems during the initial 2 or three months of supply, my account was directed to a Delivery Experience Specialist within Fittleworths. From then on I was able to order my supplies by email, my contact is Tiffany Sayers who looks after my account . I have to say since Tiffany became my point of contact she has provided an

I have been using Fittleworth for just over two years now, and after a few supply problems during the initial 2 or three months of supply, my account was directed to a Delivery Experience Specialist within Fittleworths. From then on I was able to order my supplies by email, my contact is Tiffany Sayers who looks after my account . I have to say since Tiffany became my point of contact she has provided an exemplary service, always courteous and I never have to worry about any supply issues, if there are any I am never aware. First class service thank you.

Rita, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very good happy about the products

Very good happy about the products

Stephen, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

all good 100%

all good 100%

Reply from Fittleworth
20th June 2025

Hi Stephen, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Michael, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

As l am no good at ordering online I prefer to order by phone . The fittleworth staff are always very helpful , this makes it a lot easier for me so thank you.

As l am no good at ordering online I prefer to order by phone . The fittleworth staff are always very helpful , this makes it a lot easier for me so thank you.

Reply from Fittleworth
20th June 2025

Hi Michael, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are help and make it easier for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Bernard, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Everything spot no problems you just got to order the right products that suit you

Everything spot no problems you just got to order the right products that suit you

Reply from Fittleworth
20th June 2025

Hi Bernard, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that everything is spot on!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sandra, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have always been fantastic. Knowledgeable, reliable, friendly and helpful.

Have always been fantastic. Knowledgeable, reliable, friendly and helpful.

Reply from Fittleworth
20th June 2025

Hi Sandra, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a reliable and knowledgeable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Katrina, June 2025

Upvote
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Userfriendly

Userfriendly

Reply from Fittleworth
20th June 2025

Hi Katrina, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Paul, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

This Company has completed got its act together, improvement on ordering, customer service, delivery. Would strongly recommend them.

This Company has completed got its act together, improvement on ordering, customer service, delivery. Would strongly recommend them.

Reply from Fittleworth
20th June 2025

Hi Paul, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to see that you've noticed all the improvements we've made.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Donald, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

When contacting you,you were very very helpful and polite ,great customer service .

When contacting you,you were very very helpful and polite ,great customer service .

Reply from Fittleworth
20th June 2025

Hi Donald, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's brilliant to hear that you receive good customer service from the team.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

william, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

easy to deal,very helpful,the staff are always friendly.

easy to deal,very helpful,the staff are always friendly.

Reply from Fittleworth
20th June 2025

Hi William, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a helpful and friendly service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

George, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Professional and reliant service including delivery

Professional and reliant service including delivery

Reply from Fittleworth
20th June 2025

Hi George, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a professional and reliant service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Victor, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Brilliant Customer Service ( Products And Delivery ) With Manners , Respect And Care Very Much Appreciated Thankyou ❤️

Brilliant Customer Service ( Products And Delivery ) With Manners , Respect And Care Very Much Appreciated Thankyou ❤️

Reply from Fittleworth
20th June 2025

Hi Victor, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive brilliant customer service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Barrie, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Order arrived as arranged.

Order arrived as arranged.

Reply from Fittleworth
20th June 2025

Hi Barrie, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Stephen, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Just good easy service. Good people.

Just good easy service. Good people.

Reply from Fittleworth
20th June 2025

Hi Stephen, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Terence, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service as always

Excellent service as always

Reply from Fittleworth
20th June 2025

Hi Terence, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive and excellent service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I found my experience to be superb with friendly ,helpful staff and complete reliablity. I had no problems at all .

I found my experience to be superb with friendly ,helpful staff and complete reliablity. I had no problems at all .

Reply from Fittleworth
23rd June 2025

Hi Brian, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a helpful and reliable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Janice, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very happy with customer service and delivery of quality products.

Very happy with customer service and delivery of quality products.

Reply from Fittleworth
23rd June 2025

Hi Janice, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Dale, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Doctor ordereds catheters but order takes about five days. Notification given once order accepted delivered to my specific instructions very good job all round.

Doctor ordereds catheters but order takes about five days. Notification given once order accepted delivered to my specific instructions very good job all round.

Reply from Fittleworth
23rd June 2025

Hi Dale, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Patricia, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Totally good company to deal with, right from ordering to delivery.

Totally good company to deal with, right from ordering to delivery.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Ross, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always a great service

Always a great service

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworths were excellent in responding to my needs. Without reliable delivery things would have been difficult but when they said a delivery was due it arrived on schedule.

Fittleworths were excellent in responding to my needs. Without reliable delivery things would have been difficult but when they said a delivery was due it arrived on schedule.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Edward, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth can be relied on. Products good .deliveries no problems.

Fittleworth can be relied on. Products good .deliveries no problems.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Phil, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Occasionally take a while to answer phone, very friendly when they do , new order hub now up and running which makes thing easier

Occasionally take a while to answer phone, very friendly when they do , new order hub now up and running which makes thing easier

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer. I'm sorry to hear that sometimes it takes a while to get through to us on the phone, this is something we've been working hard on reducing and already started to see improvements.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Janet, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful understanding and professional

Always helpful understanding and professional

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

William, June 2025

Upvote
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth has been a fantastic company but over the last few months somethings have deteriated, the staff on the phone are lovely but some dont gst orders right. I have 6 boxesof uncut bags because they were not put through as to be cut, I cannot cut them due to arthritis and my husband is 80 so his eyesight is not great but they say they cannot take them back just to bin them..I feel

Fittleworth has been a fantastic company but over the last few months somethings have deteriated, the staff on the phone are lovely but some dont gst orders right. I have 6 boxesof uncut bags because they were not put through as to be cut, I cannot cut them due to arthritis and my husband is 80 so his eyesight is not great but they say they cannot take them back just to bin them..I feel this is waste,,also orders have been coming different days not like it used to be

Reply from Fittleworth
23rd June 2025

Hi William, Thank you for taking the time to leave a review. I'm sorry to hear about the issues you've faced with your items being cut. Please can you email drmqueries@fittleworth.com with your full name, DOB and what has happened so we can investigate this for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Lorraine, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great company. Wonderful customer service. Really pleased I opted to use this company and their service when I had my stoma done earlier this year

Great company. Wonderful customer service. Really pleased I opted to use this company and their service when I had my stoma done earlier this year

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Ian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Tried using the app but It did not work.But when I phoned up the lady was very helpful and arranged my prescription very quickly saying they were having trouble with the website.

Tried using the app but It did not work.But when I phoned up the lady was very helpful and arranged my prescription very quickly saying they were having trouble with the website.

Reply from Fittleworth
23rd June 2025

Hi Ian, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced issues with the website. Please can you email caring@fittleworth.com with the issues your facing so we can investigate this further for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Linda, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I find Fittleworth responsive, friendly and professional, and always help promptly should an order not arrive when expected. I prefer to make contact directly by phone, although this might constitute a lengthy wait on the phone, but I'm never disappointed with their response once through to their operatives. Very happy with their service.

I find Fittleworth responsive, friendly and professional, and always help promptly should an order not arrive when expected. I prefer to make contact directly by phone, although this might constitute a lengthy wait on the phone, but I'm never disappointed with their response once through to their operatives. Very happy with their service.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Tony, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Been using the company for many years - great service & staff.

Been using the company for many years - great service & staff.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Ian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service next to none 100% Very friendly on phone .nothing but practical friendly this company. Thankyou ever so much for all you do .makes a difference to people like me

Excellent service next to none 100% Very friendly on phone .nothing but practical friendly this company. Thankyou ever so much for all you do .makes a difference to people like me

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always found them helpful and very professional

I have always found them helpful and very professional

Mike, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Really good service even though my doctor has been challenging at times for them

Really good service even though my doctor has been challenging at times for them

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Linda, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

excellent service friendly courteous staff always ready to help on telephone and really quick response. delivery always intact and prompt.

excellent service friendly courteous staff always ready to help on telephone and really quick response. delivery always intact and prompt.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Quick delivery, well packed and secure. Very good service and product. Can`t fault Fittleworth.

Quick delivery, well packed and secure. Very good service and product. Can`t fault Fittleworth.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Lesley, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I find the service to be very helpful and reliable.

I find the service to be very helpful and reliable.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jean, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have never had a problem with ordering and delivery, sometimes you have to wait a long time to get through on the phone.

I have never had a problem with ordering and delivery, sometimes you have to wait a long time to get through on the phone.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Julie, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent customer service

Excellent customer service

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Susan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Extremely efficient!!

Extremely efficient!!

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Joan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Nothing more required. Great service in all areas. Thankyou

Nothing more required. Great service in all areas. Thankyou

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Lynn, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Sometimes I don’t get enough of the complimentary products I.e. wipes bags which I obviously need

Sometimes I don’t get enough of the complimentary products I.e. wipes bags which I obviously need

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review. I'm sorry to hear that you don't always receive the amount of complimentary items you need. Please email caring@fittleworth.com with what has happened so we can investigate this further for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

All my dealings with Fittleworth have resulted in very polite and friendly staff. They always listen and give the time to answer all questions. The products are well packaged,consistent in high quality levels. Thank you.

All my dealings with Fittleworth have resulted in very polite and friendly staff. They always listen and give the time to answer all questions. The products are well packaged,consistent in high quality levels. Thank you.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Paul, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

A Wonderful friendly service and Team.I have never been let down or disappointed by their superb service and attention to detail . It is so reassuring when the levels they attain are as high as this and I’m certain most of your other customers agree !

A Wonderful friendly service and Team.I have never been let down or disappointed by their superb service and attention to detail . It is so reassuring when the levels they attain are as high as this and I’m certain most of your other customers agree !

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Kevin, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

You are all brilliant in everything you do

You are all brilliant in everything you do

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Nikki, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

This company has excellent reputation. The staff are helpful. Supportive and understanding.

This company has excellent reputation. The staff are helpful. Supportive and understanding.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jennifer, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Had my stoma reversed now. But mt experience with Fittleworth was 100%.

Had my stoma reversed now. But mt experience with Fittleworth was 100%.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review! it's great to hear that we were able to support you when you needed us,

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Geraldine, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service

Excellent service

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Hilary, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

You are ALWAYS so helpful and pleasant and when my surgery messes up you always sort it for me. Thank you

You are ALWAYS so helpful and pleasant and when my surgery messes up you always sort it for me. Thank you

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Graham, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have had no problems either ordering or recieving supplies.exellent allround service

I have had no problems either ordering or recieving supplies.exellent allround service

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Terence, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful

Always helpful

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Order through prescription service so sometimes have to phone to see if order received. Used to email but for some reason this no longer works on our iPad. I have just downloaded Fittlehub so hope will able to see my orders without having to contact customer services. Have used for nearly 4 years and have only had a few problems with the equipment supplied. If I have had to complain have always had a positive

Order through prescription service so sometimes have to phone to see if order received. Used to email but for some reason this no longer works on our iPad. I have just downloaded Fittlehub so hope will able to see my orders without having to contact customer services. Have used for nearly 4 years and have only had a few problems with the equipment supplied. If I have had to complain have always had a positive response from the staff.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Michelle, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never had any problems always delivered correct products

Never had any problems always delivered correct products

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Frank, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Good products delivered timely. I have received good services from Fittleworth which have dealt with the initial anxiety I had about having to use not only colostomy bags but also urostomy as well. I'm functioning normal like before because I chose Fittleworth.

Good products delivered timely. I have received good services from Fittleworth which have dealt with the initial anxiety I had about having to use not only colostomy bags but also urostomy as well. I'm functioning normal like before because I chose Fittleworth.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Carol, June 2025

1/1 - (1 vote)
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

My personal experience is one of great satisfaction. I have used on line ordering as well as phone ordering. I've found both experiences very satisfactory. The staff I have encountered by phone have been very pleasant and helpful. My orders have been delivered in a timely fashion and any requests for products has been met.

My personal experience is one of great satisfaction. I have used on line ordering as well as phone ordering. I've found both experiences very satisfactory. The staff I have encountered by phone have been very pleasant and helpful. My orders have been delivered in a timely fashion and any requests for products has been met.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Colin, June 2025

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

All my phone calls have been dealt with very efficiently and professionally and would not hesitate to recommend them to anyone.

All my phone calls have been dealt with very efficiently and professionally and would not hesitate to recommend them to anyone.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

George, June 2025

1/1 - (1 vote)
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Living in Scotland, the main problem is using the Royal Mail for prescriptions, surely we can use emails as in England. The new vapro catheters are not as easy to use as previously.

Living in Scotland, the main problem is using the Royal Mail for prescriptions, surely we can use emails as in England. The new vapro catheters are not as easy to use as previously.

Reply from Fittleworth
23rd June 2025

Hi George, Thank you for taking the time to leave a review and for being a Fittleworth customer. I'm sorry to hear about the issues you face regarding you prescriptions. If you have any further feedback please can you email caring@fittleworth.com.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jacqueline, June 2025

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Just so helpful and understanding, informative and very slowly taking me through what I need to do, to order all my equipment that's needed

Just so helpful and understanding, informative and very slowly taking me through what I need to do, to order all my equipment that's needed

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never had any problems at all with Frittleworth. Always been very helpful and achieve what they tell you

Never had any problems at all with Frittleworth. Always been very helpful and achieve what they tell you

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Mavis, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The customer service team are always there to help you with any query you have with your order. They go that extra mile to help you. The products are first class and are exactly what I need . Delivery is always on time and the products are very well packed.

The customer service team are always there to help you with any query you have with your order. They go that extra mile to help you. The products are first class and are exactly what I need . Delivery is always on time and the products are very well packed.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Graham, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been supplied with.My needs for 4years and have received the best service l could have hoped for. Fantastic

I have been supplied with.My needs for 4years and have received the best service l could have hoped for. Fantastic

Frances, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I find Fittleworth to be a good company to deal with. Whenever I have had a problem especially with deliver they have dealt with it immediately I trust this firm and recommend it to others

I find Fittleworth to be a good company to deal with. Whenever I have had a problem especially with deliver they have dealt with it immediately I trust this firm and recommend it to others

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Norman, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Given that it takes two or three weeks to process an order (due to the time taken for Fittleworth to obtain a new prescription from one's GP practice), Fittleworth counteract this with very prompt reminders as to when order placement is due. The delay, therefore, is never a problem. In the unlikely event of running low, however, Fittleworth does offer an Iimmedate emergency supply. Orders can be placed from their website portal, by email or

Given that it takes two or three weeks to process an order (due to the time taken for Fittleworth to obtain a new prescription from one's GP practice), Fittleworth counteract this with very prompt reminders as to when order placement is due. The delay, therefore, is never a problem. In the unlikely event of running low, however, Fittleworth does offer an Iimmedate emergency supply. Orders can be placed from their website portal, by email or by phone. Their email sevice, in particular, deserves special mention in that you can be sure of a prompt - and friendly - reply.

Reply from Fittleworth
23rd June 2025

Hi, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jacky, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Brilliant service,

Brilliant service,

Reply from Fittleworth
23rd June 2025

Hi Jacky, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

hayley, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always been an easy process to use, and when it changed to having to order a different way they were very helpful in what I needed to do, which made it straightforward. Good at communication and very helpful if required

Always been an easy process to use, and when it changed to having to order a different way they were very helpful in what I needed to do, which made it straightforward. Good at communication and very helpful if required

Reply from Fittleworth
23rd June 2025

Hi Hayley, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team have been helpful when you needed it.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Alisdair, June 2025

Upvote
3.00 out of 5
Reliability
Communication
Product Range
Friendliness

Once authorised by GP. Fittleworth takes far too long to process, ship and then deliver an order. Their order fulfilment system appears to be based on emails. Website functionality is very limited compared to what one might find elsewhere and appears to have a series of technical issues.

Once authorised by GP. Fittleworth takes far too long to process, ship and then deliver an order. Their order fulfilment system appears to be based on emails. Website functionality is very limited compared to what one might find elsewhere and appears to have a series of technical issues.

Reply from Fittleworth
19th June 2025

Hi Alisdair, Thank you for taking the time to leave a review. I'm sorry to hear about the issues you've faced when ordering. Please can you email caring@fittleworth.com with the issues your experience online so we can look to support you. Please check out our Fittlehub FAQ's as well for further support: https://www.fittleworth.com/wp-content/uploads/2024/10/Fittleworth-DPD-App-Guide-2024.pdf

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Tracey, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

The people on the phone are very good and helpful but I sometimes feel they don't quite get the uses of the appliances I'm asking for.

The people on the phone are very good and helpful but I sometimes feel they don't quite get the uses of the appliances I'm asking for.

Reply from Fittleworth
19th June 2025

Hi Tracey, Thank you for taking the time to leave a review and for being a Fittleworth customer. I'm sorry to hear that you feel like the team don't don't understand the appliances you ask for, all the team complete product training before taking Customer Service calls. If you have any further feedback please email caring@fittleworth.com.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Melvyn, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Been with Bullen about 5 yrs and I can honestly say that their service is excellent, their staff are very friendly and helpful.

Been with Bullen about 5 yrs and I can honestly say that their service is excellent, their staff are very friendly and helpful.

Margo, June 2025

Upvote
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

The service is excellent and any queeries are dealt with very satisfactorily.

The service is excellent and any queeries are dealt with very satisfactorily.

Reply from Fittleworth
16th June 2025

Hi Margo, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive an excellent service!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Roger, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Reliable service and excellent products. All orders dealt with efficiently and no complaints to date.

Reliable service and excellent products. All orders dealt with efficiently and no complaints to date.

Reply from Fittleworth
16th June 2025

Hi Roger, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive an efficient service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

George, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth always supply what I required and have it to me in time and operators are very helpful

Fittleworth always supply what I required and have it to me in time and operators are very helpful

Reply from Fittleworth
16th June 2025

Hi George, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are helpful!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jim, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always receive a very friendly, proactive and professional service

Always receive a very friendly, proactive and professional service

Reply from Fittleworth
16th June 2025

Hi Jim, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a proactive and professional service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Benjamin, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always quick and reliable

Always quick and reliable

Reply from Fittleworth
16th June 2025

Hi Benjamin, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brad, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

On a small number of occasions items have been missing from my repeat prescription requests but these have been quickly provided. I think it would be useful for Fittleworth to provide notice in advance of DPD actually delivering of intentional missing item due to temporary unavailability and the need for a further follow up delivery in order to save the customer having to unnecessarily enquire the reason for the missing items. Apart from the odd

On a small number of occasions items have been missing from my repeat prescription requests but these have been quickly provided. I think it would be useful for Fittleworth to provide notice in advance of DPD actually delivering of intentional missing item due to temporary unavailability and the need for a further follow up delivery in order to save the customer having to unnecessarily enquire the reason for the missing items. Apart from the odd occasions when this has happened I found their service to be generally reliable and I am happy for them to continue to be the provider of my medical needs.

Reply from Fittleworth
16th June 2025

Hi Brad, Thank you for taking the time to leave a review and for being a Fittleworth customer. We recently introduced a new communication which advises you before delivery which items you'll be receiving and where it's being delivered to. If you haven't selected email as your contact preference let a member of the team know and we can get that updated for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Peter, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Been receiving from Fittleworth for nearly 10 years now always been and easy process Thank you

Been receiving from Fittleworth for nearly 10 years now always been and easy process Thank you

Reply from Fittleworth
16th June 2025

Hi Peter, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 10 years.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service over many years. Only problems that happen are with the surgery not prescribing what is ordered and Fittleworth have always resolved these for me

Excellent service over many years. Only problems that happen are with the surgery not prescribing what is ordered and Fittleworth have always resolved these for me

Reply from Fittleworth
16th June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Michael, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth are an excellent company to deal with. The staff are always friendly and helpful, the products good and delivery is prompt and efficient.

Fittleworth are an excellent company to deal with. The staff are always friendly and helpful, the products good and delivery is prompt and efficient.

Reply from Fittleworth
16th June 2025

Hi Michael, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a prompt and efficient service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Mary, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have dealt with them for many years. No complaints, excellent service

I have dealt with them for many years. No complaints, excellent service

Reply from Amcare by Convatec
16th June 2025

Hi Mary, thank you for the 5* review. We’re really pleased to hear you are happy with the service we provide.

Regards

Sharon Lowe - Amcare by Convatec

Graham, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always polite and friendly. delivery is always on time sometimes earlier than advised. Great service Flitterworth well done

Always polite and friendly. delivery is always on time sometimes earlier than advised. Great service Flitterworth well done

Reply from Fittleworth
16th June 2025

Hi Graham, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are always friendly and polite.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sean, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great customer service , supplies always delivered on time . Very friendly staff.

Great customer service , supplies always delivered on time . Very friendly staff.

Reply from Fittleworth
16th June 2025

Hi Sean, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive great customer service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Chris, June 2025

Upvote
3.25 out of 5
Reliability
Communication
Product Range
Friendliness

Hi, I've been a customer for 9 years now. The service has been generally good though the online ordering system was always clunky and a pain to use (I have 45 years in IT to back up my opinion). Now we have the new ordering 'Hub' which it would appear to have been designed and developed to the same non-customer friendly standard! Nothing flows, nothing is intuitive, the search doesn't work for some items (complimentary

Hi, I've been a customer for 9 years now. The service has been generally good though the online ordering system was always clunky and a pain to use (I have 45 years in IT to back up my opinion). Now we have the new ordering 'Hub' which it would appear to have been designed and developed to the same non-customer friendly standard! Nothing flows, nothing is intuitive, the search doesn't work for some items (complimentary items can't be found), I tried to order stoma bags and ask for them to be cut to an on-file template (which was in my personal details) - they arrived uncut! I've been forced to go back to phone ordering to get some security of delivery. I know I'm not the only one driven mad by FittleHub - my phone conversations with sales staff have included this feedback and they are clearly fed up of the problems being reported and have confirmed "you are not the only one". Not their fault and we have laughed together about it. Your online ordering system has been sub-standard for years - can I suggest you sort it or buy one off the shelf - it would be easier!

Reply from Fittleworth
18th June 2025

Hi Chris, Thank you for taking the time to leave a review and your feedback regarding Fittlehub, I will pass this onto the team. To add complimentary items on Fittlehub you need have your complimentary preferences set on your main Fittleworth account. If you don't have this set up let a member of the team know and we can add this for you. For further Fittlehub support please see our FAQ's: https://www.fittleworth.com/order-online/ordering-online-faqs/

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Debbie, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff are always polite and respectful on the phone . They know about the products if you ask them a question . I have been using them for 21 years now and wouldn’t go anywhere else 10/10

The staff are always polite and respectful on the phone . They know about the products if you ask them a question . I have been using them for 21 years now and wouldn’t go anywhere else 10/10

Reply from Amcare by Convatec
16th June 2025

Thank you, Debbie for taking the time to provide your feedback. We are delighted we have been able to provide you with our service over the last 21 years.

Regards

Sharon Lowe - Amcare by Convatec

Sue, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always delivered promptly, no worries. I know my prescription will be correct and i have every confidence in this company. I have used them for many years now and never had any problems. Would definitely recommend them.

Always delivered promptly, no worries. I know my prescription will be correct and i have every confidence in this company. I have used them for many years now and never had any problems. Would definitely recommend them.

Reply from Amcare by Convatec
16th June 2025

Hi Sue, thank you for your feedback. We are glad to hear you are happy with our service.

Regards

Sharon Lowe - Amcare by Convatec

Kieron, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

If I have a problem I ring fittlworth and it gets sorted , friendly, very helpful

If I have a problem I ring fittlworth and it gets sorted , friendly, very helpful

Reply from Fittleworth
18th June 2025

Hi Kieron, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Paulines, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Always friendly device very calming tone of voice they never rush you and always ask if there’s anything else they can help you with , been with them for years never any problems everything arrives on time any problems and they ring you x

Always friendly device very calming tone of voice they never rush you and always ask if there’s anything else they can help you with , been with them for years never any problems everything arrives on time any problems and they ring you x

Reply from Fittleworth
18th June 2025

Hi Paulines, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jennifer, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

From day one it has been excellent service. On my first order the lady I spoke yo was so kind thoughtful and caring and also the next time yoo..I then felt confident to continue placing my repeat order by email. Always delivered on time kept informed by dad of time for delivery and always the correct order received… Thankyou

From day one it has been excellent service. On my first order the lady I spoke yo was so kind thoughtful and caring and also the next time yoo..I then felt confident to continue placing my repeat order by email. Always delivered on time kept informed by dad of time for delivery and always the correct order received… Thankyou

Reply from Fittleworth
18th June 2025

Hi Jennifer, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive an excellent service and that the team are thoughtful and caring.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been a Fittleworth customer for more than 6 years. During that time I have received a good quality, friendly and timely service.

I have been a Fittleworth customer for more than 6 years. During that time I have received a good quality, friendly and timely service.

Reply from Fittleworth
18th June 2025

Hi John, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 6 years.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Catherine, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Outstanding been using them for 27 years

Outstanding been using them for 27 years

Reply from Coloplast Charter
19th June 2025

Hello Catherine, thank you for taking the time to leave us this great review and for being a customer for 27 years! that fantastic. Kind Regards, Vicky

Regards

Vicky R - Coloplast Charter team

Martin, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Coloplast really are the top of the game for delivery of my stoma and catheter requirements I would not use anyone else

Coloplast really are the top of the game for delivery of my stoma and catheter requirements I would not use anyone else

Reply from Coloplast Charter
20th June 2025

Hi Martin, that is great to hear. Thanks for leaving us such a lovely review. Kind regards, Vicky

Regards

Vicky R - Coloplast Charter team

Martin, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been receiving the same a monthly order for 12 years and it has always been completely reliable. I am not the best customer because I find using mobile phones difficult and usually just leave the delivery to sort itself out. I have not downloaded the DPD app and would need some persuading to do so.

I have been receiving the same a monthly order for 12 years and it has always been completely reliable. I am not the best customer because I find using mobile phones difficult and usually just leave the delivery to sort itself out. I have not downloaded the DPD app and would need some persuading to do so.

Reply from Fittleworth
18th June 2025

Hi Martin, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 12 years. If you do ever change your mind about downloading the DPP please check out our support guide: https://www.fittleworth.com/wp-content/uploads/2024/10/Fittleworth-DPD-App-Guide-2024.pdf

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Michael, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

First class service on my precut Bags kept informed of any problems but always delivered when they say

First class service on my precut Bags kept informed of any problems but always delivered when they say

Richard, June 2025

Upvote
4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Initial orders last year were a little slower and caused me to need to chase them up. However for my last two orders everything went very smoothly and they arrived perfectly in good time. Keep up the good work. I am yet to try the new ordering system but the old one works well…

Initial orders last year were a little slower and caused me to need to chase them up. However for my last two orders everything went very smoothly and they arrived perfectly in good time. Keep up the good work. I am yet to try the new ordering system but the old one works well…

Reply from Fittleworth
17th June 2025

Hi Richard, Thank you for taking the time to leave a review and for being a Fittleworth customer. When you do choose to use Fittlehub please check out our Frequently Asked Questions for support: https://www.fittleworth.com/order-online/ordering-online-faqs/

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Peter, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

In my experience of providers Medilink without question is the best. Always ready to help and totally reliable.

In my experience of providers Medilink without question is the best. Always ready to help and totally reliable.

Marie, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

The operators are always helpful and friendly. Most problems ever experienced are with delivery.

The operators are always helpful and friendly. Most problems ever experienced are with delivery.

Reply from Fittleworth
17th June 2025

Hi Marie, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are friendly and helpful. You can take further control of your deliveries please see our DPD support guide: https://www.fittleworth.com/wp-content/uploads/2024/10/Fittleworth-DPD-App-Guide-2024.pdf

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Najibullah, June 2025

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Really I am very happy about the services I received from fittleworth .

Really I am very happy about the services I received from fittleworth .

Reply from Fittleworth
13th June 2025

Hi Najibullah, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Usually very efficient and quick to respond. Also a good delivery service provided by DPD. One small complaint, there were no bags or wipes supplied this time which I'm sure will be quickly rectified.

Usually very efficient and quick to respond. Also a good delivery service provided by DPD. One small complaint, there were no bags or wipes supplied this time which I'm sure will be quickly rectified.

Reply from Fittleworth
13th June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer. I'm sorry to hear that you didn't receive your complimentary items, please can you email caring@fittleworth.com with your full name, DOB and what has happened so we can look at rectifying this for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Chris, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Away from home on an emergency visit for over a week and forgot to bring catheter supply. Phoned teleflex care at home and they arranged for catheter delivery to my current address. The team were fantastic and sorted out the order with doctors surgery and fast tracked delivery. Cannot thank them enough.

Away from home on an emergency visit for over a week and forgot to bring catheter supply. Phoned teleflex care at home and they arranged for catheter delivery to my current address. The team were fantastic and sorted out the order with doctors surgery and fast tracked delivery. Cannot thank them enough.

Stuart, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have had nothing but excellent service from all the Fittleworth staff. Extremely impressed

I have had nothing but excellent service from all the Fittleworth staff. Extremely impressed

Reply from Fittleworth
13th June 2025

Hi Stuart, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

It's a great service never any problem with the service always on time

It's a great service never any problem with the service always on time

Reply from Fittleworth
13th June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a great service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I order you deliver, never experienced any problems over many years

I order you deliver, never experienced any problems over many years

Reply from Fittleworth
13th June 2025

Hi Brian, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Graham, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful and polite, willing to accommodate with my orders and delivery choices.

Always helpful and polite, willing to accommodate with my orders and delivery choices.

Reply from Fittleworth
13th June 2025

Hi Graham, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are always helpful and polite.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Kathryn, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have no problems using this supplier and find them extremely helpful if I have any questions.

I have no problems using this supplier and find them extremely helpful if I have any questions.

Reply from Fittleworth
13th June 2025

Hi Kathryn, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

john, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I've used Fittleworth for several years and have always found the service to be very efficient and easy to use.

I've used Fittleworth for several years and have always found the service to be very efficient and easy to use.

Reply from Fittleworth
13th June 2025

Hi John, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you find the service easy and efficient!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Norma, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

As someone who spends a lot of time at my holiday home in Greece your staff are always help when I arrange delivery of my stoma requirements for my visit home to U.K.

As someone who spends a lot of time at my holiday home in Greece your staff are always help when I arrange delivery of my stoma requirements for my visit home to U.K.

Reply from Fittleworth
13th June 2025

Hi Norma, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Carol, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

So helpful and friendly. Gives me confidence that I will receive my medical supply on time.

So helpful and friendly. Gives me confidence that I will receive my medical supply on time.

Reply from Fittleworth
13th June 2025

Hi Carol, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are helpful and friendly.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Irene, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff on the telephone are friendly the gentleman that delivered was helpful and friendly

The staff on the telephone are friendly the gentleman that delivered was helpful and friendly

Reply from Fittleworth
13th June 2025

Hi Irene, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Judith, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My husband sadly died recently but, prior to this, his catheter products were suppled by Fittlesworth for several years. I have nothing but praise for this company - they were always quick to respond, particularly if emergency supplied were required; they were always kind, courteous, friendly and professional. The communication was superb and they always phoned when a new supply was due to be ordered which was greatly appreciated because when one is caring for

My husband sadly died recently but, prior to this, his catheter products were suppled by Fittlesworth for several years. I have nothing but praise for this company - they were always quick to respond, particularly if emergency supplied were required; they were always kind, courteous, friendly and professional. The communication was superb and they always phoned when a new supply was due to be ordered which was greatly appreciated because when one is caring for a very frail person, life is very stressful and it's easy to overlook orders. I'd just like send grateful thanks to all the Fittlesworth team.

Reply from Fittleworth
13th June 2025

Hi Judith, Thank you for taking the time to leave a review. I'm sorry to hear about your recent loss. I'm glad to hear that we were able to support yourself and your husband.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Stephen, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

So far have had an excellent experience; never needed to contact or communicate. Excellent service. Thanks so much.

So far have had an excellent experience; never needed to contact or communicate. Excellent service. Thanks so much.

Reply from Fittleworth
13th June 2025

Hi Stephen, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

MARK, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They have Always been helpful, polite and professional . Always delivered on time and sorted out any problems with order I might have 10/10

They have Always been helpful, polite and professional . Always delivered on time and sorted out any problems with order I might have 10/10

Reply from Fittleworth
13th June 2025

Hi Mark, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's brilliant to hear that the team are helpful, polite and professional.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service and plenty of advice on hand in you have a question. Easy to order and delivery within a sensible time frame. Good all round.

Excellent service and plenty of advice on hand in you have a question. Easy to order and delivery within a sensible time frame. Good all round.

Reply from Fittleworth
13th June 2025

Hi John, Thank you for taking the time to leave a revie and for being a Fittleworth customer. It's great to hear that you receive an excellent service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Rita, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always friendly and supportive.

Always friendly and supportive.

Reply from Fittleworth
13th June 2025

Hi Rita, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brian, June 2025

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Thank you everyone at Fittleworth for a smooth journey from ordering to delivery, products that we now have are brilliant.

Thank you everyone at Fittleworth for a smooth journey from ordering to delivery, products that we now have are brilliant.

Reply from Fittleworth
13th June 2025

Hi Brian, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you experience a smooth ordering process.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Rebecca, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve been using this company guy or a while now, firstly for stoma products and now for my TAI supplies. Reliable and easy to communicate with. The lady that I spoke with from the company was extremely helpful and knowledgeable and went above and beyond to advise me on the process and products.

I’ve been using this company guy or a while now, firstly for stoma products and now for my TAI supplies. Reliable and easy to communicate with. The lady that I spoke with from the company was extremely helpful and knowledgeable and went above and beyond to advise me on the process and products.

Reply from Fittleworth
13th June 2025

Hi Rebecca, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team went above and beyond to support you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Cherain, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Since finding Fittleworth I have never looked back. This was everything I was looking for in a company that could provide me with the items I wanted.

Since finding Fittleworth I have never looked back. This was everything I was looking for in a company that could provide me with the items I wanted.

Reply from Fittleworth
13th June 2025

Hi Cherian, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Gloria, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

If there is a problem it is flt with efficiently and quickly.

If there is a problem it is flt with efficiently and quickly.

Reply from Fittleworth
13th June 2025

Hi Gloria, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Keith, June 2025

1/1 - (2 votes)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Quick and easy to request the items required. Delivery is on the date stated or sometimes the day before but advised in advance.

Quick and easy to request the items required. Delivery is on the date stated or sometimes the day before but advised in advance.

Reply from Fittleworth
12th June 2025

Hi Keith, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that your experience has been quick and easy.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

CHRISTOPHER, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Good product and quick delivery

Good product and quick delivery

Reply from Fittleworth
12th June 2025

Hi Christopher, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive good products and quick delivery.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Maureen, June 2025

Upvote
4.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’m fairly new to this service. So far mostly gone well

I’m fairly new to this service. So far mostly gone well

Ed, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth provide an excellent, friendly and efficient service.

Fittleworth provide an excellent, friendly and efficient service.

Reply from Fittleworth
12th June 2025

Hi Ed, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jacqueline, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Love this company everyone is friendly and my orders go through smoothly thank you.

Love this company everyone is friendly and my orders go through smoothly thank you.

Reply from Fittleworth
12th June 2025

Hi Jacqueline, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a smooth service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

john, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

All I have has been good experience

All I have has been good experience

Reply from Fittleworth
12th June 2025

Hi John, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Gerry, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The services i have received so far from Fittleworth is the [BEST] friendly and understanding.

The services i have received so far from Fittleworth is the [BEST] friendly and understanding.

Reply from Fittleworth
12th June 2025

Hi Gerry, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are friendly and understanding.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great company to supply you.

Great company to supply you.

Reply from Fittleworth
12th June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Helen, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful

Always helpful

Reply from Fittleworth
12th June 2025

Hi Helen, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are helpful.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Alan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

All my dealings with Fittleworth have been totally 1st class. Everyone is helpful when I order and delivery is as stated at the time. No complaints at all

All my dealings with Fittleworth have been totally 1st class. Everyone is helpful when I order and delivery is as stated at the time. No complaints at all

Reply from Fittleworth
12th June 2025

Hi Alan, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a 1st class service!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Manuel, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Fittleworths since I started my "stoma experience" 11 years ago. Initially. Fittleworths resolved my problems early on in my experience through my GP and I am still very grateful for their support. The staff are super friendly and helpful and I have no complaints whatsoever. If you need anything, please do not hesitate to contact Fittleworths.

I have been with Fittleworths since I started my "stoma experience" 11 years ago. Initially. Fittleworths resolved my problems early on in my experience through my GP and I am still very grateful for their support. The staff are super friendly and helpful and I have no complaints whatsoever. If you need anything, please do not hesitate to contact Fittleworths.

Reply from Fittleworth
12th June 2025

Hi Manuel, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we've been able to support you through your stoma journey.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Diane, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been receiving my medical supplies from Fittleworth on a monthly basis for many years and have never once been let down, their service is by far the best there is. I did one month order what I needed with my prescription from the chemist thinking that it would be easier, how wrong was I it took them 3 weeks to even order them. I an notified when it's time to order and I

I have been receiving my medical supplies from Fittleworth on a monthly basis for many years and have never once been let down, their service is by far the best there is. I did one month order what I needed with my prescription from the chemist thinking that it would be easier, how wrong was I it took them 3 weeks to even order them. I an notified when it's time to order and I have always found the staff extremly pleasant and knowledgeable. I have no hesitation in recommending Fittleworth for advice as well as an efficiant service.

Reply from Fittleworth
12th June 2025

Hi Diane, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Patti, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

good service very reliable and super nice people

good service very reliable and super nice people

Reply from Fittleworth
12th June 2025

Hi Patti, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a reliable service!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Barbara, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Brilliant company

Brilliant company

sandra, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Always reliable and compassionate! X

Always reliable and compassionate! X

sandra, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Always reliable!

Always reliable!

Reply from Fittleworth
12th June 2025

Hi Sandra, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

MICHAEL, June 2025

Upvote
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Coloplast bags for many years and thought i would join. From the starting call was excellent but it went downhill spectacularly from then. I sent the script down in the pre addressed envelope they supplied two weeks passed and i called they said they had received nothing so i got another script from the doctor and sent that down then next day i got a envelope with a compliments slip with

I have been using Coloplast bags for many years and thought i would join. From the starting call was excellent but it went downhill spectacularly from then. I sent the script down in the pre addressed envelope they supplied two weeks passed and i called they said they had received nothing so i got another script from the doctor and sent that down then next day i got a envelope with a compliments slip with my first script the envelope i sent it down with so much for them no receiving it. I was desperate and there advice was I should contact my stoma nurse what a cheek so they now had 2 prescription. My stoma nurse whom i had not seen told them to send me a box as by this time i as frantic and running out and it needed a special cut they arrived no good no cut and contacted my surgery for another script when told not do. It gets worse at least 15 to 20 emails a big nightmare. It is finally being investigated but one mistake is bad enough over 10 is unacceptable i feel it is money ordinated and business not people but luckily there are plenty other firms out there. I will say the latest response is they are investigating but truthfully don't hold up much hope.

Reply from Coloplast Charter
17th June 2025

Hello Michael, I'm incredibly sorry that you've not had a great experience. We do our very best to make sure that the flow between GP surgeries, stoma nurses and ourselves is smooth and consistent. It seems from your review, that this hasn't been the case this time. If I could ask for your email address, so I can make sure the investigation is progressing accordingly. Kind regards. Tim

Regards

Tim H - Coloplast Charter team

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve been with Fittleworth since my “ stoma experience “ began 5 years ago, initially I had numerous problems with delivery, due to inefficient service at my GPs, Fittleworths were great and sorted out my problems at the start of my experience and I am still very grateful for their support. The staff are super friendly and helpful and I have no complaints whatsoever and if anyone is unfortunate enough to find themselves needing medical

I’ve been with Fittleworth since my “ stoma experience “ began 5 years ago, initially I had numerous problems with delivery, due to inefficient service at my GPs, Fittleworths were great and sorted out my problems at the start of my experience and I am still very grateful for their support. The staff are super friendly and helpful and I have no complaints whatsoever and if anyone is unfortunate enough to find themselves needing medical support I would have no hesitation whatsoever in recommending Fittleworths.

Reply from Fittleworth
11th June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we've been able to support you on your stoma journey.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Joseph, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Overall service is fantastic

Overall service is fantastic

Reply from Fittleworth
11th June 2025

Hi Joseph, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Richard, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Since starting to use catheters from fittleworth I have been very happy with the service. Always on time when I need my order. Richard Jenkins

Since starting to use catheters from fittleworth I have been very happy with the service. Always on time when I need my order. Richard Jenkins

Reply from Fittleworth
11th June 2025

Hi Richard, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we provide you with a reliable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jo, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are always helpful professional and friendly. I can’t fault the service I get, it’s a lifeline for me.

Staff are always helpful professional and friendly. I can’t fault the service I get, it’s a lifeline for me.

Reply from Fittleworth
11th June 2025

Hi Jo, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are helpful and professional.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Maria, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always had my delivery on time . Moreover the staff always let me know if there is a delay with the GP signing my prescription. I have been with Fittleworth since 2019 and they have always delivered on time.

I have always had my delivery on time . Moreover the staff always let me know if there is a delay with the GP signing my prescription. I have been with Fittleworth since 2019 and they have always delivered on time.

Reply from Fittleworth
11th June 2025

Hi Maria, Thank you for taking the time to leave a review and for being a Fittleworth customer since 2019. It's great to hear that we provide you with a reliable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Karen, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very friendly helpfull staff excellent products

Very friendly helpfull staff excellent products

Reply from Fittleworth
11th June 2025

Hi Karen, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Julian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very satisfied with services

Very satisfied with services

Reply from Fittleworth
11th June 2025

Hi Julian, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Lesley, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Reliable, they care about you. Will try to please. Fast service.

Reliable, they care about you. Will try to please. Fast service.

Reply from Fittleworth
11th June 2025

Hi Lesley, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a reliable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Neil, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth are without a doubt the one medical supplier I can rely on. They provide my orders in an efficient timely manner and are always complete when they arrive so I do not have to wait for part of the order "To Follow". When I order they are always really pleasant, efficient and professional. The staff are a credit to the company. They are on top of the situation with my GP, who aren't the

Fittleworth are without a doubt the one medical supplier I can rely on. They provide my orders in an efficient timely manner and are always complete when they arrive so I do not have to wait for part of the order "To Follow". When I order they are always really pleasant, efficient and professional. The staff are a credit to the company. They are on top of the situation with my GP, who aren't the best and they handle them superbly. WELL DONE!!!!

Reply from Fittleworth
11th June 2025

Hi Neil, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we provide you with an efficient and professional service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Mark, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always help full when you phone or email them about anything

Always help full when you phone or email them about anything

Reply from Fittleworth
11th June 2025

Hi Mark, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we provide you with a helpful service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jacqui, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Reliable service, supplies arrive quickly and securely. Friendly, professional and good advice given. Good communication on delivery with DPD

Reliable service, supplies arrive quickly and securely. Friendly, professional and good advice given. Good communication on delivery with DPD

Reply from Fittleworth
11th June 2025

Hi Jacqui, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that your products arrive quickly!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

LEE, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I'm very happy with the experience from your business

I'm very happy with the experience from your business

Reply from Fittleworth
11th June 2025

Hi Lee, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Helen, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

So easy to deal with this company, I've been with Fittleworth for well over 20 years and have never had any problems from ordering to delivery which is always within the set timescale or on the chosen delivery date. Those with whom I speak with on the customer service line are always friendly and helpful, keep up the good service, it's such a tonic nowadays to receive such help.

So easy to deal with this company, I've been with Fittleworth for well over 20 years and have never had any problems from ordering to delivery which is always within the set timescale or on the chosen delivery date. Those with whom I speak with on the customer service line are always friendly and helpful, keep up the good service, it's such a tonic nowadays to receive such help.

Alan, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service . Never had problems with delivery. If products are out of stock alternatives have been organised promptly.

Excellent service . Never had problems with delivery. If products are out of stock alternatives have been organised promptly.

Jill, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

This company has been so very helpful right from the start when I wasn't sure when to order or what to order,they give reminders for when an order is due and if the worst happens they go out of their way to help

This company has been so very helpful right from the start when I wasn't sure when to order or what to order,they give reminders for when an order is due and if the worst happens they go out of their way to help

Reply from Fittleworth
11th June 2025

Hi Jill, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we go out of our way to help you when needed!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sandra, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been a customer since 1987 when I was introduced to them by the Stoma Care Nurse at St. Bart’s hospital. I have always been very pleased with the reliability and efficiency of the service I have received and always find the staff helpful when I phone.

I have been a customer since 1987 when I was introduced to them by the Stoma Care Nurse at St. Bart’s hospital. I have always been very pleased with the reliability and efficiency of the service I have received and always find the staff helpful when I phone.

Reply from Fittleworth
11th June 2025

Hi Sandra, Thank you for taking the time to leave a review and for being a Fittleworth customer since 1987.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Michael, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

This company is very professional nothin is to much trouble and you no they always have a back up plan should anything look a bit troublesome (superb)

This company is very professional nothin is to much trouble and you no they always have a back up plan should anything look a bit troublesome (superb)

Reply from Fittleworth
11th June 2025

Hi Michael, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are there to support you when you need it.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Shaleise, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The girls - Karen, Katie and Jude at Medilink are amazing. They are very friendly and helpful. We have issues with our doctors being slow to release our prescriptions sometimes and they will chase this up and make sure they send it over. I have had issues with my products and they have helped me try different sample to see what works best for me. If I have any issues I can call and they

The girls - Karen, Katie and Jude at Medilink are amazing. They are very friendly and helpful. We have issues with our doctors being slow to release our prescriptions sometimes and they will chase this up and make sure they send it over. I have had issues with my products and they have helped me try different sample to see what works best for me. If I have any issues I can call and they will always do their best to help. They email me to remind me it’s nearly time to order and at Christmas they always check to make sure we don’t need extra supplies to see me over Christmas and new year. I am really happy with the service I receive from them. I would defiantly recommend Medilink as a delivery service.

Angie, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I am so grateful for the reliability of you and your company dealing with my medical practice which seems to put every obstacle in the way. Without you, I would find dealing with this health situation intolerable.

I am so grateful for the reliability of you and your company dealing with my medical practice which seems to put every obstacle in the way. Without you, I would find dealing with this health situation intolerable.

Reply from Fittleworth
10th June 2025

Hi Angie, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we provide you with a reliable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Irene, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always friendly and polite and very helpful. Delivery is always on time.

Always friendly and polite and very helpful. Delivery is always on time.

Reply from Fittleworth
10th June 2025

Hi Irene, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Bryan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

all the staff are great warm friendly and nice to talk too

all the staff are great warm friendly and nice to talk too

Reply from Fittleworth
10th June 2025

Hi Bryan, Thank you for taking the time to leave a review. It's great to hear that the team is friendly and supportive.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always very friendly and courteous.

Always very friendly and courteous.

Reply from Fittleworth
10th June 2025

Hi John, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Peter, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly and curteous service every time.

Friendly and curteous service every time.

Reply from Fittleworth
10th June 2025

Hi Peter, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Paul, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are so polite, so helpful and nothing is too much trouble for them.

Staff are so polite, so helpful and nothing is too much trouble for them.

Reply from Fittleworth
10th June 2025

Hi Paul, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sandra, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Gave this company 5 stars as been with them for a few years now. They are very friendly and helpful, couldn't do without their help.

Gave this company 5 stars as been with them for a few years now. They are very friendly and helpful, couldn't do without their help.

Reply from Fittleworth
10th June 2025

Hi Sandra, Thank you for being a Fittleworth customer for the last 5 years. It's great to hear that the team are friendly and helpful!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Paul, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

very professional and friendly staff wo new what is needed with my order and walked through everything with and received an email to say my order was complete, thank you 😊.

very professional and friendly staff wo new what is needed with my order and walked through everything with and received an email to say my order was complete, thank you 😊.

Reply from Fittleworth
10th June 2025

Hi Paul, Thank you for taking the time to leave a review. It's great to hear that the team were able to support you with your order.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

We could not do with out people like you you are life savers thank you so much

We could not do with out people like you you are life savers thank you so much

Reply from Fittleworth
10th June 2025

Hi John, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sandra, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are very supportive and aware of all their products Very efficient and professional service

Staff are very supportive and aware of all their products Very efficient and professional service

Reply from Fittleworth
10th June 2025

Hi Sandra, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive an efficient and professional service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sheila, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve found these very helpful the lady or gentleman phones up regularly to see what I need for the following month and the delivery person is verypleasent

I’ve found these very helpful the lady or gentleman phones up regularly to see what I need for the following month and the delivery person is verypleasent

Reply from Coloplast Charter
10th June 2025

Hello Shelia, thank you for commenting. We really appreciate the lovely feedback and we're always happy to help. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Lisa, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Perfect service and friendly staff. I've recently been having trouble with my previous supplier with them missing items, not cutting my stoma bags, sending the wrong things or waiting days for delivery. I remembered speaking with Zoe from CliniMed from the start of my stoma journey and she recommended SecuriCare to me. I changed over last week and spoke to Tiffany. She understood my needs, took all the correct codes for my products and then

Perfect service and friendly staff. I've recently been having trouble with my previous supplier with them missing items, not cutting my stoma bags, sending the wrong things or waiting days for delivery. I remembered speaking with Zoe from CliniMed from the start of my stoma journey and she recommended SecuriCare to me. I changed over last week and spoke to Tiffany. She understood my needs, took all the correct codes for my products and then told me the wonderful news that I could get my deliveries on a set date each month, without needing to contact. As a busy mum, a wife and an ostomy patient life can be a juggle getting everything organised without the added stress of ordering your supplies. I now have a standing order set up for the start of every month (the Friday before if it's a BH) and my delivery is sent directly to me from DPD. A text is sent so you know when you'll get your order and everything was well packaged. Life with a stoma can be a challenge but what isn't, is the service and care from SecuriCare. I mean the clues in the name. If you're having difficulty with other providers and unsure who to change to, then SecuriCare is your answer.

Paul, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very helpful and pleasant staff, they have never disappointed me

Very helpful and pleasant staff, they have never disappointed me

Reply from Fittleworth
10th June 2025

Hi Paul, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

George, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have used Fittleworth now for over Two years they have very helpful staff when you ring them. they send reminders when its time to order which is very helpful . The delivery is by DPD witch is very good

Have used Fittleworth now for over Two years they have very helpful staff when you ring them. they send reminders when its time to order which is very helpful . The delivery is by DPD witch is very good

Reply from Fittleworth
9th June 2025

Hi George, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 2 years. It's great to hear that you find out order reminder service helpful.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Ann, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very satisfied with the service.

Very satisfied with the service.

Reply from Fittleworth
9th June 2025

Hi Ann, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent service,Ordering is simple.Staff are very helpful.My orders always arrive on time.

Excellent service,Ordering is simple.Staff are very helpful.My orders always arrive on time.

Reply from Fittleworth
9th June 2025

Hi Brian, Thank you for taking the time to leave a review, it's great to hear you find ordering simple.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Fittleworth since 2007 and I can't recall having had any issues with them. I have only given a 4 for friendliness as I order my items via email, however when I used to call them to place an order the staff were always friendly and helpful.

I have used Fittleworth since 2007 and I can't recall having had any issues with them. I have only given a 4 for friendliness as I order my items via email, however when I used to call them to place an order the staff were always friendly and helpful.

Reply from Fittleworth
9th June 2025

Hi David, Thank you for taking the time to leave a review, it's great to her you've been a Fittleworth customer since 2007.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

colin, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My husband had surgery and I do not drive. The doctor's surgery is too far to walk to and to get to a pharmacy was impossible. Luckily the hospital arranged for a supply from Fittleworth and we have been ordering direct from them. We were initially helped with our orders but now have confidence that when we require more items, we can phone in and they are delivered promptly on time without any hassle. Don't

My husband had surgery and I do not drive. The doctor's surgery is too far to walk to and to get to a pharmacy was impossible. Luckily the hospital arranged for a supply from Fittleworth and we have been ordering direct from them. We were initially helped with our orders but now have confidence that when we require more items, we can phone in and they are delivered promptly on time without any hassle. Don't think we could cope now without Fittleworth.

Reply from Fittleworth
9th June 2025

Hi Colin, Thank you for taking the time to leave a review, it's great to hear that you receive a hassle free service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Trrence, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always willing to help and keep updated re delivery times

Always willing to help and keep updated re delivery times

Reply from Fittleworth
9th June 2025

Hi Trrence, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Paul, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Extremely helpful and understanding people. Love it

Extremely helpful and understanding people. Love it

Reply from Fittleworth
9th June 2025

Hi Paul, Thank you for taking the time to leave a review. It's great to hear that you find the team helpful and understanding.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Kenneth, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworth for 15 years with not one problem and my order over the phone has been handled in a professional and friendly manner

I have been using Fittleworth for 15 years with not one problem and my order over the phone has been handled in a professional and friendly manner

Reply from Fittleworth
9th June 2025

Hi Kenneth, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 15 years.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

kevin, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve never had a bad experience with Fittleworth they even gone above and beyond one time when my medical practice had not approved my catheters and I had virtually ran out they got a small supply to cover me while my medical practice sorted themselves out

I’ve never had a bad experience with Fittleworth they even gone above and beyond one time when my medical practice had not approved my catheters and I had virtually ran out they got a small supply to cover me while my medical practice sorted themselves out

Reply from Fittleworth
9th June 2025

Hi Kevin, Thank you for taking the time to leave a review. It's great to hear that we've gone above and beyond when you needed it.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Ian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The orders are quickly dispatched. I have used Fittleworth for a number of years now and have always found their service to be excellent.

The orders are quickly dispatched. I have used Fittleworth for a number of years now and have always found their service to be excellent.

Reply from Fittleworth
9th June 2025

Hi Ian, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brenda, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I found your staff helpful, courteous and kind

I found your staff helpful, courteous and kind

Reply from Fittleworth
9th June 2025

Hi Brenda, Thank you for taking the time to leave a review. It's great to hear that you've found the team helpful and kind.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent from order to delivery, sfaff are always very helpfull and the DPD delivery service is fantastic.

Excellent from order to delivery, sfaff are always very helpfull and the DPD delivery service is fantastic.

Reply from Fittleworth
9th June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Frances, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

When I phone for my supplies I always feel very happy with whoever I speak to. They are friendly & helpful.

When I phone for my supplies I always feel very happy with whoever I speak to. They are friendly & helpful.

Reply from Fittleworth
9th June 2025

Hi Frances, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you find the team helpful and friendly.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Gary, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

After a few issues when I first had my stoma, now can’t fault them a phone call every month And quick delivery

After a few issues when I first had my stoma, now can’t fault them a phone call every month And quick delivery

Reply from Fittleworth
9th June 2025

Hi Gary, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Craig, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Iv filled in the stars as I don't have a problem with fittleworth them selves it's the delivery service they are supposed to ring the bell if no answer they are supposed to leave the parcel round the back . But they leave it on the front door step and drive off this is not good.

Iv filled in the stars as I don't have a problem with fittleworth them selves it's the delivery service they are supposed to ring the bell if no answer they are supposed to leave the parcel round the back . But they leave it on the front door step and drive off this is not good.

Reply from Fittleworth
9th June 2025

Hi Craig, Thank you for taking the time to leave a review. I'm sorry to hear that you face issues with our delivery service. To take more control of your delivery please see our DPD guide: https://www.fittleworth.com/wp-content/uploads/2024/10/Fittleworth-DPD-App-Guide-2024.pdf

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Robert, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have just used the Fittleworth Hub for the first time and find it straightforward and supremely quick. I don't want to give up on friendly one-to-one conversation, however, so I will be phoning in my order from time to time in the future. Fittleworth are first class and a pleasure to deal with.

I have just used the Fittleworth Hub for the first time and find it straightforward and supremely quick. I don't want to give up on friendly one-to-one conversation, however, so I will be phoning in my order from time to time in the future. Fittleworth are first class and a pleasure to deal with.

Reply from Fittleworth
9th June 2025

Hi Robert, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you found Fittlehub straightforward and quick!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Linda, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Been suing these products for 5 years and only a couple of times order been wrong

Been suing these products for 5 years and only a couple of times order been wrong

Reply from Fittleworth
9th June 2025

Hi Linda, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Margaret, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very efficient service.

Very efficient service.

Reply from Fittleworth
9th June 2025

Hi Margaret, Thank you for taking the time to leave a review, it's great to hear that you receive an efficient service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Peter, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Never dealt with any other company, but very impressed by Fittleworth

Never dealt with any other company, but very impressed by Fittleworth

Reply from Fittleworth
9th June 2025

Hi Peter, thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

James, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I didnt get my product delivered the day it was supposed to arrive so called Fittleworth helping and the lady who i spoke to was really friendly and apologetic and in the end the product was delivered just before i ran out. . Its finally sorted out

I didnt get my product delivered the day it was supposed to arrive so called Fittleworth helping and the lady who i spoke to was really friendly and apologetic and in the end the product was delivered just before i ran out. . Its finally sorted out

Reply from Fittleworth
9th June 2025

Hi James, Thank you for taking the time to leave a review. I'm sorry to hear that your order didn't arrive when expected but I'm glad we were able to rectify this for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Doris, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

5 years plus and would recommend every time. Quick and easy ordering process and updates regarding delivery appreciated.

5 years plus and would recommend every time. Quick and easy ordering process and updates regarding delivery appreciated.

Reply from Fittleworth
9th June 2025

Hi Doris, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 5 years.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Leslie, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My husband had his operation in December and Medilink have been his provider of all his requirements ever since. He now has a phone call every month to discuss his needs and have been very helpful. Delivery is always on time and when we are on holiday always arrange for delivery for the day after we get back and so far every thing has been great. Cannot fault this company at all.

My husband had his operation in December and Medilink have been his provider of all his requirements ever since. He now has a phone call every month to discuss his needs and have been very helpful. Delivery is always on time and when we are on holiday always arrange for delivery for the day after we get back and so far every thing has been great. Cannot fault this company at all.

claire, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They always give me a call once a month for me to place and order. My stuff always comes on time. The staff are lovely.

They always give me a call once a month for me to place and order. My stuff always comes on time. The staff are lovely.

Barbara, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have no complaints it all seems to run smoothly

I have no complaints it all seems to run smoothly

Reply from Fittleworth
9th June 2025

Hi Barbara, Thank you for taking the time to leave a review, it's great to hear that you receive a smooth service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Susan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

All excellent to date thank you.

All excellent to date thank you.

Reply from Fittleworth
9th June 2025

Hi Susan, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Alison, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

The team at Fittleworth are all first class with excellent customer care skills. The only improvement I would like to see is in the quality of the black bags, over the last 5 years this has deteriorated.

The team at Fittleworth are all first class with excellent customer care skills. The only improvement I would like to see is in the quality of the black bags, over the last 5 years this has deteriorated.

Reply from Fittleworth
9th June 2025

Hi Alison, Thank you for taking the time to leave a review, it's great to hear that you receive a first class service. I will make sure I pass on your feedback regarding our black bags.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Mary, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very happy

Very happy

Reply from Fittleworth
9th June 2025

Hi Mary, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

ALAN, June 2025

Upvote
4.00 out of 5
Reliability
Communication
Product Range
Friendliness

some times delivery is not what it could be

some times delivery is not what it could be

Reply from Fittleworth
9th June 2025

Hi Alan, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced issues with your delivery. You can take further control of your delivery by following our DPD guide: https://www.fittleworth.com/wp-content/uploads/2024/10/Fittleworth-DPD-App-Guide-2024.pdf

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Judith, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

From day 1 I used this company as recommended by my stoma nurse. Initial order set up was very easy and I was able to alter my order slightly over the telephone once I had established my needs. Every 28 days they ring to confirm my order and deliver 14 days later. Arranged early delivery when I was going on holiday and suggested a few extra supplies as I may need to change more often

From day 1 I used this company as recommended by my stoma nurse. Initial order set up was very easy and I was able to alter my order slightly over the telephone once I had established my needs. Every 28 days they ring to confirm my order and deliver 14 days later. Arranged early delivery when I was going on holiday and suggested a few extra supplies as I may need to change more often as going to Benin a hot country. Always polite and helpful.

Graham, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

What can I say. Excellent in every way and most professional. Fittleworth clearly work well in conjunction with the NHS Stoma team in my case. Thank and this is a good operational template for ‘Share Best Practice’

What can I say. Excellent in every way and most professional. Fittleworth clearly work well in conjunction with the NHS Stoma team in my case. Thank and this is a good operational template for ‘Share Best Practice’

Reply from Fittleworth
9th June 2025

Hi Graham, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear you receive an excellent and professional service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Barbara, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have found my conversations to be informative, cheerful and always helpful. Am very happy that during my hospital stay i was provided with Fittleworth products and that meant I could continue using them when I got home.

Have found my conversations to be informative, cheerful and always helpful. Am very happy that during my hospital stay i was provided with Fittleworth products and that meant I could continue using them when I got home.

Reply from Fittleworth
9th June 2025

Hi Barbara, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive a cheerful and helpful service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Allan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very helpful staff on the phone. Fast and reliable ordering and delivery

Very helpful staff on the phone. Fast and reliable ordering and delivery

Reply from Coloplast Charter
10th June 2025

Hello Allan, thank you for taking the time to leave us a great review. We're always happy to help. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Wayne, June 2025

Upvote
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Terrible service

Terrible service

Reply from Fittleworth
9th June 2025

Hi Wayne, Thank you for taking the time to leave a review. I'm sorry to hear that you haven't received the service we would expect. Please can you email drmqueries@fittleworth.com with what has happened, your full name and DOB.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Monica, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have had a stoma fir atleast 4 years now and was put onto Fittleworth by the hospital. I have had nothing but efficiency and complete reliability ever since then. On th rare occasions when I have needed to be in touch with the company I have had nothing but friendly gentle and dare I say sweet help on the phone I have tried to respond with my thanks and hope that the message has

I have had a stoma fir atleast 4 years now and was put onto Fittleworth by the hospital. I have had nothing but efficiency and complete reliability ever since then. On th rare occasions when I have needed to be in touch with the company I have had nothing but friendly gentle and dare I say sweet help on the phone I have tried to respond with my thanks and hope that the message has been passed on.

Reply from Fittleworth
9th June 2025

Hi Monica, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 4 years. It's great to hear that you receive an efficient and reliable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always call when I’m due a restock, if it wasn’t for that call every month, I’d be without enough stoma bags and essentials

Always call when I’m due a restock, if it wasn’t for that call every month, I’d be without enough stoma bags and essentials

Robin, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always on time and very quick

Always on time and very quick

Reply from Coloplast Charter
10th June 2025

Hello Robin, thank you for reaching out and leaving a nice review. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Peter, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Delivery performance is much improved of late. Sometimes the parcels arrive somewhat damaged , but the contents are ok, so far.

Delivery performance is much improved of late. Sometimes the parcels arrive somewhat damaged , but the contents are ok, so far.

Reply from Fittleworth
9th June 2025

Hi Peter, thank you for taking the time to leave a review. I'm sorry to hear that you've received issues with you deliveries. You can take further control of your delivery by following our DPD guide: https://www.fittleworth.com/wp-content/uploads/2024/10/Fittleworth-DPD-App-Guide-2024.pdf

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Gwyn, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

A very good company to deal with, very polite and helpful, a pleasure to deal with.

A very good company to deal with, very polite and helpful, a pleasure to deal with.

Reply from Fittleworth
9th June 2025

Hi Gwyn, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brenda, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have had this company for iliostomy products for y the last ten years,very polite and helpful.Good delivery service too.

I have had this company for iliostomy products for y the last ten years,very polite and helpful.Good delivery service too.

Andrea, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

A completely reliable and very helpful, friendly service. So good to have a reminder message whenever it's time to reorder so you can never run out of products.

A completely reliable and very helpful, friendly service. So good to have a reminder message whenever it's time to reorder so you can never run out of products.

Reply from Fittleworth
9th June 2025

Hi Andrea, Thank you for taking the time to leave a review. It's great to hear that you receive a helpful and reliable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Lyn, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Caring staff and always reliable

Caring staff and always reliable

Reply from Fittleworth
9th June 2025

Hi Lyn, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

ray, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

always been reliable and delivered my medical pieces on time

always been reliable and delivered my medical pieces on time

Reply from Fittleworth
9th June 2025

Hi Ray, Thank you for taking the time to leave a review. It's great to hear that you receive a reliable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Adrian, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Never had a problem with agents or delivery. Love that bags are pre-cut and the complimentary things that we often forget that makes things a bit easier eg black bags, wipes etc. only thing that was raised by a Carer recently was the night bags (5550) do not have protectors on end of tube for when not in use which means there is the chance of infection. I raised this with Fittleworth who said they’d

Never had a problem with agents or delivery. Love that bags are pre-cut and the complimentary things that we often forget that makes things a bit easier eg black bags, wipes etc. only thing that was raised by a Carer recently was the night bags (5550) do not have protectors on end of tube for when not in use which means there is the chance of infection. I raised this with Fittleworth who said they’d ask Manufacturer and get back to me and they never did. Hence 1 star less for Communication.

Reply from Fittleworth
9th June 2025

Hi Adrian, Thank you for taking the time to leave a review and for being a Fittleworth customer. I will also raise your concerns around product 5550.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brian, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent friendly staff, communication is also very good. whichever method used for ordering goods is easy and effective

Excellent friendly staff, communication is also very good. whichever method used for ordering goods is easy and effective

Reply from Fittleworth
9th June 2025

Hi Brian, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you receive good communication.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Geoffrey, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

From order to delivery the service provided is great

From order to delivery the service provided is great

Reply from Fittleworth
9th June 2025

Hi Geoffrey, Thank you for taking the time to leave a review. It's good to hear that you receive a great service!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I am fully satisfied in all respects:friendly, helpful, sympathetic, caring and swift service and an excellent product.

I am fully satisfied in all respects:friendly, helpful, sympathetic, caring and swift service and an excellent product.

Reply from Fittleworth
9th June 2025

Hi John, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are caring and helpful.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Lindsay, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Fittleworth for all my stoma supplies since 2015 and have been and remain very happy with all they provide for me and the service they offer. From my monthly contact via email and the delivery everything works seamlessly. I did have one or two issues in the early but following contact with them everything was resolved.

I have used Fittleworth for all my stoma supplies since 2015 and have been and remain very happy with all they provide for me and the service they offer. From my monthly contact via email and the delivery everything works seamlessly. I did have one or two issues in the early but following contact with them everything was resolved.

Reply from Fittleworth
9th June 2025

Hi Lindsay, Thank you for taking the time to leave a review and for being a Fittleworth customer since 2015.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Constance, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I am a lady 79yrs of age .I have been with Fittleworth for only two years. I am very satisfied with the products I require. Staff are creating trust which is always valuable needed as we are a group of people in a delicate position, .thank you so much for your support. Long may you be here to support me All your support is valuable,help me not to worry .

I am a lady 79yrs of age .I have been with Fittleworth for only two years. I am very satisfied with the products I require. Staff are creating trust which is always valuable needed as we are a group of people in a delicate position, .thank you so much for your support. Long may you be here to support me All your support is valuable,help me not to worry .

Reply from Fittleworth
9th June 2025

Hi Constance, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team have been able to support you and provide you with reassurance.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

It is a pleasure to talk to a person who understands ones needs and that is greatly appreciated. Keep it up.

It is a pleasure to talk to a person who understands ones needs and that is greatly appreciated. Keep it up.

Reply from Fittleworth
6th June 2025

Hi John, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Janice, June 2025

1/1 - (1 vote)
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Fittleworth as my suppliers for many years & have always been satisfied with their service. I order by telephone and the staff are always helpful and friendly. Regards Jan

I have used Fittleworth as my suppliers for many years & have always been satisfied with their service. I order by telephone and the staff are always helpful and friendly. Regards Jan

Reply from Fittleworth
6th June 2025

Hi Jan, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team are friendly and helpful.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Julie, June 2025

1/1 - (1 vote)
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very good service, staff are lovely and I like that you receive reminders to order

Very good service, staff are lovely and I like that you receive reminders to order

Reply from Fittleworth
6th June 2025

Hi Julie, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jill, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have had difficulty phoning Fitteworth, the phone rings for so long it cuts off. There were a few questions I wanted to ask ask at the time. I have resolved my questions now though,

I have had difficulty phoning Fitteworth, the phone rings for so long it cuts off. There were a few questions I wanted to ask ask at the time. I have resolved my questions now though,

Reply from Fittleworth
6th June 2025

Hi Jill, Thank you for taking the time to leave a review and for being a Fittleworth customer. I'm sorry to hear that you struggled to get hold of this, I will flag this to the team.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Andy, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Hi, I have been using products supplied by yourselves for some 10 months. Geberally the 'next supply' calculation is quite good. On two occasions i needed to make contact with you to hasten the delivery. The person handling my request was very pleasant and helpful. This was very much appreciated. Thank you for your good service as it goes a long way to reduce anxiety over continuity of supply. Regards Andy

Hi, I have been using products supplied by yourselves for some 10 months. Geberally the 'next supply' calculation is quite good. On two occasions i needed to make contact with you to hasten the delivery. The person handling my request was very pleasant and helpful. This was very much appreciated. Thank you for your good service as it goes a long way to reduce anxiety over continuity of supply. Regards Andy

Reply from Fittleworth
6th June 2025

Hi Andy, Thank you for taking the time to leave a review. It's great to hear that we've been able to support you for the last 10 months.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been a Fittleworth customer for some time, previously ordering direct, Fittleworth then had to contact my Surgery to get the Prescription, this caused a delay on the order being delivered. But now in Southampton we have a new Nurse driven telephone system that bypasses my Surgery as they can send the prescription direct. This is now so speedy, that my parcel was delivered the next day! Such a brilliant service, from a brilliant,

I have been a Fittleworth customer for some time, previously ordering direct, Fittleworth then had to contact my Surgery to get the Prescription, this caused a delay on the order being delivered. But now in Southampton we have a new Nurse driven telephone system that bypasses my Surgery as they can send the prescription direct. This is now so speedy, that my parcel was delivered the next day! Such a brilliant service, from a brilliant, well run company.

Reply from Fittleworth
6th June 2025

Hi John, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear you're ordering process has become more streamlined!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Doug, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Staffhave always been friendly and helpful if I had a problem. Reply to E mails and if you aare prepared to wait a bit are available to speak to.

Staffhave always been friendly and helpful if I had a problem. Reply to E mails and if you aare prepared to wait a bit are available to speak to.

Reply from Fittleworth
6th June 2025

Hi Doug, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Rita, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My wife has been having Fittleworth products for the last 5years and we think that the whole service is one of the best.

My wife has been having Fittleworth products for the last 5years and we think that the whole service is one of the best.

Reply from Fittleworth
6th June 2025

Hi Rita, Thank you for taking the time to leave a review. It's great to hear that we've been able to provide you and your wife's the best service over the last 5 years.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Lyn, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworth for all my storma needs since 2006 , they are a fantastic team and have never had an issue with them . It is so easy to order and the products come in a box well disguised . Would highly recommend them to anyone needing anything to do with a storma and other products they do .

I have been using Fittleworth for all my storma needs since 2006 , they are a fantastic team and have never had an issue with them . It is so easy to order and the products come in a box well disguised . Would highly recommend them to anyone needing anything to do with a storma and other products they do .

Reply from Fittleworth
6th June 2025

Hi Lyn, Thank you for taking the time to leave a review and for being a Fittleworth customer since 2006.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Richard, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Very good product, service, and delivery! Not easy to get through on the phone!,

Very good product, service, and delivery! Not easy to get through on the phone!,

Reply from Fittleworth
6th June 2025

Hi Richard, Thank you for taking the time to leave a review, it's great to hear that you receive good products and services. I'm sorry to hear that you struggle to get through to us on the phone, this is something we're working hard on improving and already started to see improvements.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

DAVID, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

As in my earlier review this is an excellent company for delivery and communication. No problems whatsoever.

As in my earlier review this is an excellent company for delivery and communication. No problems whatsoever.

Reply from Fittleworth
6th June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have found all my dealings with Fittleworth to have been extremely easy and efficient. Fittleworth's staff all seem to be knowledgeable , efficient and friendly.

I have found all my dealings with Fittleworth to have been extremely easy and efficient. Fittleworth's staff all seem to be knowledgeable , efficient and friendly.

Reply from Fittleworth
5th June 2025

Hi Davis, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you find our service extremely easy and efficient.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Phil, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been supplied by Fittleworth now for over 2 years since my operation. I have found their ordering process very easy to use, the products arrive on time and in good condition. Any changes to my order has been dealt with very quickly.

I have been supplied by Fittleworth now for over 2 years since my operation. I have found their ordering process very easy to use, the products arrive on time and in good condition. Any changes to my order has been dealt with very quickly.

Reply from Fittleworth
5th June 2025

Hi Phil, Thank you for taking the time to leave a review and for being a Fittleworth customer for 2 year. It's great to hear that you find our service easy to use.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Simon, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The new hub / online service is great, easy to use. Delivery within or on time, if ever there is a delay the courier always communicates. Very happy with the service, thank you.

The new hub / online service is great, easy to use. Delivery within or on time, if ever there is a delay the courier always communicates. Very happy with the service, thank you.

Reply from Fittleworth
5th June 2025

Hi Simon, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that you're using Fittlehub and happy with the service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Christopher, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been a Fittleworth customer for 9 months and the service that I have been given has been first class in every respect

I have been a Fittleworth customer for 9 months and the service that I have been given has been first class in every respect

Reply from Fittleworth
5th June 2025

Hi Christopher, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 9 months. It's great to hear that you've received a first class service!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Danielle, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth have always been an excellent service. Easy to order, reliable, excellent quality products and delivered on time.

Fittleworth have always been an excellent service. Easy to order, reliable, excellent quality products and delivered on time.

Reply from Fittleworth
5th June 2025

Hi Danielle, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we provide you with a reliable service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Debra, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

You always get a very helpful, friendly person nothing automated! They are always happy to help. I am very happy with this Company 🌟🌟🌟🌟🌟

You always get a very helpful, friendly person nothing automated! They are always happy to help. I am very happy with this Company 🌟🌟🌟🌟🌟

Reply from Coloplast Charter
10th June 2025

Hello Debra, thank you for taking the time to leave us a review. We're always happy to help. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Joan, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Fittleworth for my stoma products for two years, I have trised other manufacturers products recently and have decided to stay with what I know

I have used Fittleworth for my stoma products for two years, I have trised other manufacturers products recently and have decided to stay with what I know

Reply from Fittleworth
5th June 2025

Hi Joan, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 2 years! it's great to hear that you're choosing to stay with us.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Su, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Everyone when I phone are pleasant nice understanding. Helpful

Everyone when I phone are pleasant nice understanding. Helpful

Reply from Fittleworth
5th June 2025

Hi Su, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Barbara, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworth for my stoma supplies for seven years and cannot fault them. The staff are courteous, respectful and very professional. Will be a "customer" for life.

I have been using Fittleworth for my stoma supplies for seven years and cannot fault them. The staff are courteous, respectful and very professional. Will be a "customer" for life.

Reply from Fittleworth
5th June 2025

Hi Barbara, Thank you for taking the time to leave a review and for being a Fittleworth customer for 7 years!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Paula, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always been very happy with my Fittleworth experience All telephone calls have been answered by a friendly member of the staff.the products are just perfect and the dry wipes and plastic bags that Fittleworth supply are very good and so needed.

I have always been very happy with my Fittleworth experience All telephone calls have been answered by a friendly member of the staff.the products are just perfect and the dry wipes and plastic bags that Fittleworth supply are very good and so needed.

Reply from Fittleworth
5th June 2025

Hi Paula, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Philip, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth have always been extremely knowledgeable, helpful and reliable. We have used them for at least 10 years and even when there has been shortages of products beyond their control, they have always kept me fully informed and delivered my order as soon as possible. I highly recommend Fittleworth!

Fittleworth have always been extremely knowledgeable, helpful and reliable. We have used them for at least 10 years and even when there has been shortages of products beyond their control, they have always kept me fully informed and delivered my order as soon as possible. I highly recommend Fittleworth!

Reply from Fittleworth
5th June 2025

Hi Philip, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 10 years. It's great to hear that you'd highly recommend us!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Richard, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Can't fault coloplast charter. Was swapped to them recently after a change of stoma bag was required. I can honestly say they were so helpful both on the phone, email response, and delivery of products. I am so pleased with the level of service, thank you

Can't fault coloplast charter. Was swapped to them recently after a change of stoma bag was required. I can honestly say they were so helpful both on the phone, email response, and delivery of products. I am so pleased with the level of service, thank you

Reply from Coloplast Charter
10th June 2025

Hello Richard, thank you for sharing your feedback. We really appreciate your kind words and we're always here to help. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Norman, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Since having a stoma I have used Fittleworth from the very start and have never had any issues, very friendly customer care and support in any of my requirements.

Since having a stoma I have used Fittleworth from the very start and have never had any issues, very friendly customer care and support in any of my requirements.

Reply from Fittleworth
5th June 2025

Hi Norman, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that the team have been able to support you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Mark, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very helpfull, when my doctors practice screwed up with the first prescription, Fittleworth corrected the request, grateful and thankfuly.

Very helpfull, when my doctors practice screwed up with the first prescription, Fittleworth corrected the request, grateful and thankfuly.

Reply from Fittleworth
5th June 2025

Hi Mark, Thank you for taking the time to leave a review. It's great to hear that we've been able to support you when you needed it.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Kenneth, June 2025

Upvote
4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very good service & reliabillity.

Very good service & reliabillity.

Reply from Fittleworth
5th June 2025

Hi Kenneth, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Bryan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Fittleworth as recommended by my hospital and have never had an issue, complaint since undergoing stoma surgery. They have always delivered on time and apart from one damaged box with no items missing great service.

I have used Fittleworth as recommended by my hospital and have never had an issue, complaint since undergoing stoma surgery. They have always delivered on time and apart from one damaged box with no items missing great service.

Reply from Fittleworth
4th June 2025

Hi Bryan, Thank you fir taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Miriam, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always found the telephone operators to be friendly, helpful and courteous

I have always found the telephone operators to be friendly, helpful and courteous

Reply from Fittleworth
4th June 2025

Hi Miriam, Thank you for taking the time to leave a review. It's great to hear that the team have been able to support you when calling in.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Lorraine, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great company from ordering to delivery

Great company from ordering to delivery

Reply from Coloplast Charter
10th June 2025

Hello Lorraine, thank you for taking the time leave us a review. We really appreciate the feedback and we're always happy to help. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful and reliable

Always helpful and reliable

Reply from Fittleworth
4th June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jill, June 2025

Upvote
4.00 out of 5
Reliability
Communication
Product Range
Friendliness

Professional ,reliable,easy to communicate with & very friendly

Professional ,reliable,easy to communicate with & very friendly

Christine, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I recently received my first delivery of Fittleworth products which were ordered by my specialist nurse following my consultation on my progress following my operation. The items were well packaged and included some extra personal care products which are much appreciated. Unfortunately the delivery driver took the package to the wrong address but I got it eventually. A friendly follow up phone call from Fittleworth checked that I had everything I needed and reminded me

I recently received my first delivery of Fittleworth products which were ordered by my specialist nurse following my consultation on my progress following my operation. The items were well packaged and included some extra personal care products which are much appreciated. Unfortunately the delivery driver took the package to the wrong address but I got it eventually. A friendly follow up phone call from Fittleworth checked that I had everything I needed and reminded me that I would need to order new supplies a fortnight before I ran out. I am pleased to say that I have made a better recovery than expected and I no longer need the products but I would certainly contact Fittleworth again should my problem recur.

Reply from Fittleworth
4th June 2025

Hi Christine, Thank you for taking the time to leave a review. It's great to hear that you don't require our products anymore! however, I'm glad we were able to support you whilst you needed us.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Stephanie, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Charter are always prompt and reliable in sending me my supplies which when using stoma products is exactly what you need.

Charter are always prompt and reliable in sending me my supplies which when using stoma products is exactly what you need.

Reply from Coloplast Charter
10th June 2025

Hello Stephanie, thank you for commenting with such a lovely review. We really appreciate it. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Jennifer, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Last year the bags I had used for 50 years were discontinued . I had always picked my prescription up from my local pharmacy unaware of home delivery service being provided by several different companies. After requesting samples online from every company I could find I eventually chose Salts. I was not only highly delighted with the bags but also with all the information provided on their home delivery service. I no longer have to

Last year the bags I had used for 50 years were discontinued . I had always picked my prescription up from my local pharmacy unaware of home delivery service being provided by several different companies. After requesting samples online from every company I could find I eventually chose Salts. I was not only highly delighted with the bags but also with all the information provided on their home delivery service. I no longer have to request repeat prescriptions from my surgery. I am reminded by email from Salts Medicare when their records show I may be needing further supplies and they obtain the prescription from my surgery and arrange delivery. to my home. Their service is excellent. I really cant fault them. I don't just feel like a customer number but an individual who they care about,

Anthony, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They are very efficient and quick to deliver items

They are very efficient and quick to deliver items

Reply from Coloplast Charter
10th June 2025

Hello Anthony, thank you for taking the time to leave us a review. We're always happy to help. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

No problems experienced since starting in early 2024

No problems experienced since starting in early 2024

Reply from Fittleworth
4th June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Ray, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Apart from a few issue, when the new hub was delivered, i have found the service good and the staff very helpful, if i have any queries.

Apart from a few issue, when the new hub was delivered, i have found the service good and the staff very helpful, if i have any queries.

Reply from Fittleworth
4th June 2025

Hi Ray, Thank you for taking the time to leave a review and for being a Fittleworth customer. For further Fittlehub support please take a look at our FAQ's: https://www.fittleworth.com/order-online/ordering-online-faqs/

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Michael, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth have been my provider since 2022 and the customer service and supply service has been without fault.

Fittleworth have been my provider since 2022 and the customer service and supply service has been without fault.

Reply from Fittleworth
4th June 2025

Hi Michael, Thank you for taking the time to leave a review, it's great to hear you've been a Fittleworth customer since 2022.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Jacqueline, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

In the early days of my husband needing sheaths, we had daily problems with leakage and equipment coming apart, at some point causing nasty sores on his backside. Here I had to ask the district nurses to visit via the GP. I was always greeted with curtesy and understanding from the staff, was sent samples of different size sheaths and various lotions and potions to help solve the problems. So great company with consistently prompt

In the early days of my husband needing sheaths, we had daily problems with leakage and equipment coming apart, at some point causing nasty sores on his backside. Here I had to ask the district nurses to visit via the GP. I was always greeted with curtesy and understanding from the staff, was sent samples of different size sheaths and various lotions and potions to help solve the problems. So great company with consistently prompt delivery.

Reply from Coloplast Charter
4th June 2025

Hello Jacqueline, thank you for taking the time to leave us such a glowing review. We're always happy to help and I'm delighted that we were able help your husband. Kind regards. Tim

Regards

Tim H - Coloplast Charter team

Alex, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworth for 3 years now and can honestly say the delivery today is the first one not to be on or before the date given and it was only one day late so I would recommend them 100% they use DPD and also a big 👍 to them aswell.

I have been using Fittleworth for 3 years now and can honestly say the delivery today is the first one not to be on or before the date given and it was only one day late so I would recommend them 100% they use DPD and also a big 👍 to them aswell.

Reply from Fittleworth
4th June 2025

Hi Alex, Thank you for taking the time to leave a review and for being a Fittleworth customer for 3 years. I'm sorry to hear that your order was slightly late. You can take control of your deliveries via the DPD app and update your preferences, for further information please see our guide: https://www.fittleworth.com/wp-content/uploads/2024/10/Fittleworth-DPD-App-Guide-2024.pdf

Regards

Yasmin, Customer Experience Specialist - Fittleworth

michael, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

HARD TO GET YOURE ORDER BY TELYPHONE

HARD TO GET YOURE ORDER BY TELYPHONE

Reply from Fittleworth
4th June 2025

Hi Michael, Thank you for taking the time to leave a review. I'm sorry to hear that you've struggled to reach us via phoning. This is something we're working hard on and already starting to see improvements.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Claire, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Really pleased with Fittleworth. At a very testing time in my life it was so important to have such a reliable supply service with excellent products backed up by a truly helpful helpline. Thank you.

Really pleased with Fittleworth. At a very testing time in my life it was so important to have such a reliable supply service with excellent products backed up by a truly helpful helpline. Thank you.

Reply from Fittleworth
4th June 2025

Hi Claire, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we've been able to support you when you needed it the most!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Kenneth, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always found the staff to be polite helpful and knowledgeable,Delivery times are very acceptable and products are of a high standard

I have always found the staff to be polite helpful and knowledgeable,Delivery times are very acceptable and products are of a high standard

Reply from Fittleworth
4th June 2025

Hi Kenneth, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Ann, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always polite and friendly …quick delivery , and helpful

Always polite and friendly …quick delivery , and helpful

ann, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The team are so friendly and helpful and understanding

The team are so friendly and helpful and understanding

Reply from Fittleworth
3rd June 2025

Hi Ann, Thank you for taking the time to leave a review. It's great to hear that the team have been helpful and understanding.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Peter, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth make ordering the products I require very straightforward. They are always promptly delivered.

Fittleworth make ordering the products I require very straightforward. They are always promptly delivered.

Reply from Fittleworth
3rd June 2025

Hi Peter, Thank you for taking the time to leave a review. It's great to hear that we make ordering straightforward for you!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Cynthia, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been a client for over 20 years in this time I have found them very efficient and delivery always prompt and notification of items arrival very helpful.

I have been a client for over 20 years in this time I have found them very efficient and delivery always prompt and notification of items arrival very helpful.

Reply from Fittleworth
3rd June 2025

Hi Cynthia, Thank you for taking the time to leave a review and for being a Fittleworth customer for over 20 years.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Barry, June 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Because im deaf. Everything done online. Service and response are really good. Delivery as promised

Because im deaf. Everything done online. Service and response are really good. Delivery as promised

Reply from Fittleworth
3rd June 2025

Hi Barry, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to know that we've been able to support you with everything you need online.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Martin, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Could answer the phone a lot quicker

Could answer the phone a lot quicker

Reply from Fittleworth
3rd June 2025

Hi Martin, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced issues when calling us. Our call wait time is something we've been working hard on reducing and already started to see improvements.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Denzil, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent customer service, second to none.

Excellent customer service, second to none.

Reply from Fittleworth
3rd June 2025

Hi Denzil, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Heather, June 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

My stoma nurse advised me to change my supplier and recommended Fittleworth. My supplies are of excellent quality and delivered quickly using DPD who are also very good and reliable. I have had a couple of slight issues , partly due to poor communication about a procedure change with my surgery, but these were resolved and all is now working well. I would definitely recommend Fittleworth to anyone requiring stoma products. Thank you for making

My stoma nurse advised me to change my supplier and recommended Fittleworth. My supplies are of excellent quality and delivered quickly using DPD who are also very good and reliable. I have had a couple of slight issues , partly due to poor communication about a procedure change with my surgery, but these were resolved and all is now working well. I would definitely recommend Fittleworth to anyone requiring stoma products. Thank you for making my condition as stress free as possible.

Reply from Fittleworth
3rd June 2025

Hi Heather, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great o hear that you'd recommend us!

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Brenda, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful and knowledgeable. Delivery is usually very efficient and products are also very good.

Always helpful and knowledgeable. Delivery is usually very efficient and products are also very good.

Reply from Fittleworth
3rd June 2025

Hi Brenda, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been looked after by Amcare for over 15 years. I have never been let down. Wonderful service.

I have been looked after by Amcare for over 15 years. I have never been let down. Wonderful service.

Reply from Amcare by Convatec
3rd June 2025

Hi David, thank you for your feedback. We are pleased we have been able to provide you with our service for over 15 years.

Regards

Sharon Lowe - Amcare by Convatec

Susan, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never any issues. Very friendly people. You can trust them and they will help out with any problems you might be having.

Never any issues. Very friendly people. You can trust them and they will help out with any problems you might be having.

Ann, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I've been with the company for nearly twelve months and can't praise them enough. Wonderful service.

I've been with the company for nearly twelve months and can't praise them enough. Wonderful service.

June, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

My husband had stoma operation last August and his supplies come from Securicare. They are very friendly and everything is always delivered promptly and correctly. He is extremely happy with theirservice

My husband had stoma operation last August and his supplies come from Securicare. They are very friendly and everything is always delivered promptly and correctly. He is extremely happy with theirservice

Sylvia, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

A regular call from them every month, they are so helpful and friendly. Always ready to answer questions and happy to advise. They never rush through the calls it's lovely to know you speak to the same person each time they call so a good rapport is built with them. They provide disposable bed sheets, black and grey disposal bags, dry and wet wipes and hand sanitiser complimentaries as well. Been using them for a

A regular call from them every month, they are so helpful and friendly. Always ready to answer questions and happy to advise. They never rush through the calls it's lovely to know you speak to the same person each time they call so a good rapport is built with them. They provide disposable bed sheets, black and grey disposal bags, dry and wet wipes and hand sanitiser complimentaries as well. Been using them for a good many years. I cannot praise them enough

Suzanna, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I changed to Amcare few years ago and it's the best thing I ever did the service is great and the stoma nurses are more than happy to help no matter what the problem. The staff on duty to help will do all they can and always keep you up-to-date with all there doing for you.

I changed to Amcare few years ago and it's the best thing I ever did the service is great and the stoma nurses are more than happy to help no matter what the problem. The staff on duty to help will do all they can and always keep you up-to-date with all there doing for you.

Reply from Amcare by Convatec
2nd June 2025

Hi Suzanna, thank you for your feedback. We are delighted to hear you are happy with our service.

Regards

Sharon Lowe - Amcare by Convatec

Pat, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Fittleworth for the past four years and I am extremely pleased with the customer service that they provide. There have been times when I have had to speak to them and they have been extremely helpful and supportive.

I have been using Fittleworth for the past four years and I am extremely pleased with the customer service that they provide. There have been times when I have had to speak to them and they have been extremely helpful and supportive.

Reply from Fittleworth
2nd June 2025

Hi Pat, Thank you for taking the time to leave a review and for being a Fittleworth customer for the last 4 years. It's great to hear that we've been able to support you when you needed it.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have never had any problems when ordering

I have never had any problems when ordering

Reply from Fittleworth
2nd June 2025

Hi David, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Robert, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I can not fault the service that l receive when I phone the the people are friendly, polite and understanding of the product I am asking for. The delivery is on time and in the allocated time given. So well done all.

I can not fault the service that l receive when I phone the the people are friendly, polite and understanding of the product I am asking for. The delivery is on time and in the allocated time given. So well done all.

Reply from Fittleworth
2nd June 2025

Hi Robert, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Chris, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always ready to help, always greet you politely

Always ready to help, always greet you politely

Reply from Coloplast Charter
3rd June 2025

Hello Chris, thank you so much for taking the time to leave us a review. We really appreciate it. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Sally, June 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent,fast efficient service with fast delivery

Excellent,fast efficient service with fast delivery

Reply from Coloplast Charter
3rd June 2025

Hi Sally, thank you for taking the time to leave us a review. We're always happy to help. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Maureen, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Having not been with this Company very long, I can only give comments from my brief time. So far I’ve found the company very helpful and am completely satisfied with the products my husband requires.

Having not been with this Company very long, I can only give comments from my brief time. So far I’ve found the company very helpful and am completely satisfied with the products my husband requires.

Reply from Fittleworth
2nd June 2025

Hi Maureen, Thank you for taking the time to leave a review. It's great to hear that we've been able to support you and your husband since using our service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Dave, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

18 months of excellent service. In the early days of having my urostomy they were particularly supportive and helpful. Thanks again

18 months of excellent service. In the early days of having my urostomy they were particularly supportive and helpful. Thanks again

Steve, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Securicare have really looked after me since my operation. I would recommend them

Securicare have really looked after me since my operation. I would recommend them

Janet, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with securicare for just over a year now and can not fault always helpful and on time

I have been with securicare for just over a year now and can not fault always helpful and on time

Claire, May 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Overall a great service. Friendly and knowlegable staff . Sometimes a problem getting through on the phone

Overall a great service. Friendly and knowlegable staff . Sometimes a problem getting through on the phone

Reply from Fittleworth
30th May 2025

Hi Claire, Thank you for taking the time to leave a review and for being a Fittleworth customer. I'm sorry to hear that you struggle to get through to us the phone sometimes, this is something that we're working hard on improving and have started to see improvements.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Tony, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

After a couple of hiccups they solved our problem quickly

After a couple of hiccups they solved our problem quickly

Reply from Fittleworth
30th May 2025

Hi Tony, Thank you for taking the time to leave a review and for being a Fittleworth customer. I'm sorry to hear that there have been a few hiccups but glad to hear that we solved them for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Gloria, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful and notification perfect.

Always helpful and notification perfect.

Reply from Coloplast Charter
3rd June 2025

Hi Gloria, thanks for reaching out with a five star review! Kind regards. Tim

Regards

Tim H - Coloplast Charter team

Pops, May 2025

Upvote
4.00 out of 5
Reliability
Communication
Product Range
Friendliness

The 3 ladies at the Hull store are amazing, I was a new customer and didn’t know the name of the things I was using, they helped me get set up with home deliveries, I get notified when I am due to put an order in, they keep me informed every step of the way, Jude, Katie and Karen are all amazing. Just recently I am having a problem with the stick on Coloplast not

The 3 ladies at the Hull store are amazing, I was a new customer and didn’t know the name of the things I was using, they helped me get set up with home deliveries, I get notified when I am due to put an order in, they keep me informed every step of the way, Jude, Katie and Karen are all amazing. Just recently I am having a problem with the stick on Coloplast not working and having an awful chemical smell, they have gone out of their way to get me samples of everything and so I could try before I changed over, they didn’t question it and went above and beyond to help me out. I suffer with social anxiety and cannot talk on the phone so I am allowed to email my order or questions and they get back to me within the hour, I really couldn’t ask for a better team, They are simply amazing. Thank you salts medilink and my 3 lovely ladies ❤️

elizabeth, May 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

always reliable but difficult to get through to on the phone sometimes

always reliable but difficult to get through to on the phone sometimes

Reply from Fittleworth
30th May 2025

Hi Elizabeth, Thank you for taking the time to leave a review and for being a Fittleworth customer. I'm sorry to hear that you struggle to get through to us the phone sometimes, this is something that we're working hard on improving and have started to see improvements.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Patrick, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Been with Amcare over a year abd to me they are a top class company in this line of business. Any issues that arise are dealt with promptly and without any hassle.

Been with Amcare over a year abd to me they are a top class company in this line of business. Any issues that arise are dealt with promptly and without any hassle.

Reply from Amcare by Convatec
30th May 2025

Hi Patrick, Thank you for the five-star review! We truly appreciate your kind words.

Regards

Terri - Amcare by Convatec

Maureen, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful, friendly and totally professional will go the extra mile. Delivery on time when they it will arrive it does, we’ll packed all items secure. Would not change them for anything.

Always helpful, friendly and totally professional will go the extra mile. Delivery on time when they it will arrive it does, we’ll packed all items secure. Would not change them for anything.

Ajit, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent products delivery on time and to date expected.

Excellent products delivery on time and to date expected.

Reply from Fittleworth
29th May 2025

Hi Ajit, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Kris, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Fittleworth has been an absolute game-changer in providing essential health supplies. Their service is reliable, efficient, and always tailored to individual needs. Ordering is hassle-free, and their customer support is friendly and knowledgeable. I've always received my deliveries on time, and the quality of their products is excellent. Knowing I can count on them for consistent service and top-notch healthcare essentials is reassuring. Highly recommended.

Fittleworth has been an absolute game-changer in providing essential health supplies. Their service is reliable, efficient, and always tailored to individual needs. Ordering is hassle-free, and their customer support is friendly and knowledgeable. I've always received my deliveries on time, and the quality of their products is excellent. Knowing I can count on them for consistent service and top-notch healthcare essentials is reassuring. Highly recommended.

Reply from Fittleworth
29th May 2025

Hi Kris, Thank you for taking the time to leave such a lovely review! it's great to hear that we've been a game-changer for your essential health supplies. I've shared your review with the team.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Robert, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Received my first product in a timely manner. Also got a courtesy phone call they were very polite and explained everything.

Received my first product in a timely manner. Also got a courtesy phone call they were very polite and explained everything.

Reply from Fittleworth
29th May 2025

Hi Robert, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sylvia, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I cant thank bullen health care enough they are a brilliant company nothing is too much for them thank you bullen

I cant thank bullen health care enough they are a brilliant company nothing is too much for them thank you bullen

Anthony, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

First class in all departments

First class in all departments

Reply from Fittleworth
29th May 2025

Hi Anthony, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

M, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The team from SecuriCare are amazing, caring, supportive and always will to help should issues occur. They ring you to remind you about placing orders if you are late, and check up on how you are getting on with products. Website is easy to use when ordering products.

The team from SecuriCare are amazing, caring, supportive and always will to help should issues occur. They ring you to remind you about placing orders if you are late, and check up on how you are getting on with products. Website is easy to use when ordering products.

David, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve been using Respond since March. First class friendly service. I get my delivery every 4 weeks. Before my delivery is due I receive a phone call asking what I need and they tell me the exact date of delivery. I’m due to go on holiday soon so I called them and asked if I could have my delivery one week earlier. This was not a problem. I would definitely recommend Respond.

I’ve been using Respond since March. First class friendly service. I get my delivery every 4 weeks. Before my delivery is due I receive a phone call asking what I need and they tell me the exact date of delivery. I’m due to go on holiday soon so I called them and asked if I could have my delivery one week earlier. This was not a problem. I would definitely recommend Respond.

Patrick, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have nothing but praise for the service.

I have nothing but praise for the service.

Reply from Fittleworth
28th May 2025

Hi Patrick, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Milly, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Reliable and quick service very friendly polite and helpful

Reliable and quick service very friendly polite and helpful

susan, May 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

never let me down with deliveries

never let me down with deliveries

Reply from Fittleworth
28th May 2025

Hi Susan, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful when I ring them

Always helpful when I ring them

Reply from Coloplast Charter
3rd June 2025

Hello John, thank you so much for taking the time to leave us a review. We really appreciate it. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

James, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Can’t do too much for their customers. Everything they do has the customer at the heart. They really do care!

Can’t do too much for their customers. Everything they do has the customer at the heart. They really do care!

Reply from Coloplast Charter
3rd June 2025

Hello James, thank you so much for taking the time to leave us a review. We're always happy to help in any way we can. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Lee, May 2025

Upvote
1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Shocking service always late never send the right products

Shocking service always late never send the right products

Reply from Fittleworth
27th May 2025

Hi Lee, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced issues with your deliveries. Please email caring@fittleworth.com with you full name, DOB and what has happened so we can investigate this further for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Stuart, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Phone me every month deliver promptly have my own personal contact who understands my product requirements ,is both amiable and professional.

Phone me every month deliver promptly have my own personal contact who understands my product requirements ,is both amiable and professional.

SUSAN, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

RESPOND STAFF ARE SO SO HELPFUL IF I HAVE ANY QUESTIONS THEY CANT ANSWER THEY GET IN TOUCH WITH STOMA NURSES AND GET BACK TO ME .

RESPOND STAFF ARE SO SO HELPFUL IF I HAVE ANY QUESTIONS THEY CANT ANSWER THEY GET IN TOUCH WITH STOMA NURSES AND GET BACK TO ME .

Dominic, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I was paired with Securicare since leaving hospital - and to date - they have been friendly , efficient , loyal and offers great service .

I was paired with Securicare since leaving hospital - and to date - they have been friendly , efficient , loyal and offers great service .

Malcolm, May 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Due to complications during surgery I find myself with both a Stoma and Catheter for the rest of my life it is a godsend to know Fittleworth can deliver what medical supplies I need. No need to visit or phone my doctors for a prescription they do it all. All I have to do is phone them and place my order. Cant fault them.

Due to complications during surgery I find myself with both a Stoma and Catheter for the rest of my life it is a godsend to know Fittleworth can deliver what medical supplies I need. No need to visit or phone my doctors for a prescription they do it all. All I have to do is phone them and place my order. Cant fault them.

Reply from Fittleworth
27th May 2025

Hi Malcolm, Thank you for taking the time to leave a review. I'm sorry to hear about the position you were left in from surgery however, I'm glad to hear that we've been able to support you with this transition.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Ian, May 2025

Upvote
1.50 out of 5
Reliability
Communication
Product Range
Friendliness

Recent changes are a pain and a disaster. Why was this change made, I wonder ? It has made everything more difficult from start to finish. Ordering is a nightmare, there is no eMail message to confirm the order, which was as useful and helpful item. The latest delivery is not cut to size. Why has this information been lost. I can cut the stoma bags myself , but it is a slow and laborious

Recent changes are a pain and a disaster. Why was this change made, I wonder ? It has made everything more difficult from start to finish. Ordering is a nightmare, there is no eMail message to confirm the order, which was as useful and helpful item. The latest delivery is not cut to size. Why has this information been lost. I can cut the stoma bags myself , but it is a slow and laborious process. Why could this information not be transferred from the "old " site ? Overall its more stress less help and an inferior service leading to and inferior product delivered.

Reply from Fittleworth
27th May 2025

Hi Ian, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced difficulties when placing an order on Fittlehub. Please can you email DRMqueries@fittleworth.com with your full name and DOB so we can investigate why you're not receiving order confirmation emails. Regarding cutting instruction, all the information should be exactly the same as long as they've been added to your Fittleworth account. When placing you're Fittlehub orders you need to click on the little scissors next to the product details to select your cutting. For further Fittlehub support please see https://www.fittleworth.com/order-online/ordering-online-faqs/

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Derek, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Used this company since 1997, same delivery driver since then. Very friendly and helpful service by all staff

Used this company since 1997, same delivery driver since then. Very friendly and helpful service by all staff

Kenneth, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Your service is A1 thank you all

Your service is A1 thank you all

Reply from Fittleworth
27th May 2025

Hi Kenneth, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we've able to provide you with a A1 service.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Pauline, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Been with Fittleworth since 1985 never had any problems whatsoever , always delivered on time . Whoever is on the phone always helpful and asks if there is anything else you need . .

Been with Fittleworth since 1985 never had any problems whatsoever , always delivered on time . Whoever is on the phone always helpful and asks if there is anything else you need . .

Reply from Fittleworth
27th May 2025

Hi Pauline, Thank you for taking the time to leave a review and for being a Fittleworth customer since 1985! it's great to hear that we've been able to support since then.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

John, May 2025

Upvote
1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Service! (If You Enjoy Chaos and Suspense)" Let me tell you about the sheer delight that is ordering from fittleworth. It's akin to receiving a gourmet box of chocolates, except you didn't choose the chocolates, some are missing, some you didn't order at all, and they arrive one at a time over several weeks. It’s a thrilling lucky dip, every single order! Their commitment to ensuring I never get bored is truly commendable. Why receive

Service! (If You Enjoy Chaos and Suspense)" Let me tell you about the sheer delight that is ordering from fittleworth. It's akin to receiving a gourmet box of chocolates, except you didn't choose the chocolates, some are missing, some you didn't order at all, and they arrive one at a time over several weeks. It’s a thrilling lucky dip, every single order! Their commitment to ensuring I never get bored is truly commendable. Why receive one, correctly packed parcel when you can experience the unadulterated joy of multiple, smaller, and often incomplete deliveries? It's a fantastic way to foster community spirit with the staff at my DPD pickup point. They used to ask my name; now they just say, "Ah, Mr. John, your daily stoma lottery ticket has arrived!" I'm practically royalty there, possibly mistaken for a stoma supply kingpin with the sheer volume of my 'urgent, partial' consignments. Honestly, if your life is too predictable and you're yearning for that frisson of uncertainty – wondering if today's delivery will contain what you actually need, or perhaps just a single, lonely flange extender – then this is unequivocally the company for you. They've turned a mundane medical necessity into an ongoing, high-stakes guessing game. Bravo! My stoma care has never been more… eventful. "I'm thinking of starting a fan club for their dispatch department; their creativity knows no bounds." * "They've single-handedly cured my fear of missing out… on parcels, that is. There's always another one coming." * "My stoma might be demanding, but this company's delivery logistics are truly next-level enigmatic." * "A heartfelt thank you for ensuring I never have too much storage space occupied by a complete order all at once."

Reply from Fittleworth
27th May 2025

Hi John, Thank you for taking the time to leave a review. I can see that you've also left a review on Trustpilot. I've reached out for further information via Trustpilot so we can locate your account and investigate what has happened.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sheila, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using securicare for many years now and have always received excellent service from their staff. I receive a phone call to check if I have everything I need and never feel pressured to order anything. Their service is flexible efficient and should I have an immediate need they will always respond quickly to my requests. Samples requested are received usually within 48hours. I use their cutting service for my pouches which I

I have been using securicare for many years now and have always received excellent service from their staff. I receive a phone call to check if I have everything I need and never feel pressured to order anything. Their service is flexible efficient and should I have an immediate need they will always respond quickly to my requests. Samples requested are received usually within 48hours. I use their cutting service for my pouches which I find is really useful. Everyone I have spoken to over the years is knowledgeable friendly and efficient. Wouldn't go anywhere else now.

ROGER, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Great service. Takes the worry about prescription ordering away. Very friendly and informative team. Very good products.

Great service. Takes the worry about prescription ordering away. Very friendly and informative team. Very good products.

Julie, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve been with Coloplast charter for several years. Never had a problem with them, service is second to none. Customer service is extremely professional. Products are always available and delivery is always on time.

I’ve been with Coloplast charter for several years. Never had a problem with them, service is second to none. Customer service is extremely professional. Products are always available and delivery is always on time.

Reply from Coloplast Charter
3rd June 2025

Hello Julie, thank you for the fantastic review. We're always happy to help and appreciate you. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

K, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly helpful company

Friendly helpful company

Reply from Fittleworth
27th May 2025

Hi K, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

James, May 2025

Upvote
1.50 out of 5
Reliability
Communication
Product Range
Friendliness

The reliability of my order is rubbish i left one star because there isnt a zero star. U didnt receive my order on the first due date which was 19/05/25 so called the helpline to let them know on 22/05/25 and told them I was nearly run out of my catheter bags . I was told by the receptionist that they would send me one out on Friday 23/05/25. It didnt arrive so I still

The reliability of my order is rubbish i left one star because there isnt a zero star. U didnt receive my order on the first due date which was 19/05/25 so called the helpline to let them know on 22/05/25 and told them I was nearly run out of my catheter bags . I was told by the receptionist that they would send me one out on Friday 23/05/25. It didnt arrive so I still done have my bags and i am down to my last few. I would be better getting it sent to my local chemist. I was assured this was a better service. Its awful

Reply from Fittleworth
27th May 2025

Hi James, Thank you for taking the time to leave a review. I'm sorry to hear that you've been left in this position, this is not what we want for our customers. So we can investigate and look to put this right for you, please can you email DRMqueries@fittleworth.com with your full name and DOB.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sally, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Colorplast charter have always delivered on time with all items I have requested. They are always friendly and courteous and very efficient.

Colorplast charter have always delivered on time with all items I have requested. They are always friendly and courteous and very efficient.

Reply from Coloplast Charter
3rd June 2025

Hello Sally, we're delighted that we've been able to help. Thank you for such a great review. Kind regards. Tim

Regards

Tim H - Coloplast Charter team

Richard, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Only ever a phone call away for any queries. So helpful and always friendly no matter how I feel. Items despatched via DPD and are always well packaged and arrive safely and undamaged. Would thoroughly recommend

Only ever a phone call away for any queries. So helpful and always friendly no matter how I feel. Items despatched via DPD and are always well packaged and arrive safely and undamaged. Would thoroughly recommend

Joanne, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I changed to Coloplast after my initial provider let me down every person I have spoke to has been understanding, friendly and very knowledgeable. First Class service

I changed to Coloplast after my initial provider let me down every person I have spoke to has been understanding, friendly and very knowledgeable. First Class service

Reply from Coloplast Charter
3rd June 2025

Hello Joanne, thank you so much for taking the time to leave us a review. We really appreciate it. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Stuart, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I am surprised at some of the more negative reviews I have read on this site. My own experience is very different. I too was diagnosed with bowel cancer in 2018 and following surgery was lefy with a permanent stoma. Following several sessions with the team at the Stoma Care department of my local hospital I chose the best appliance and sundries to manage my condition. I then phoned Fittleworth and told them my requirements.

I am surprised at some of the more negative reviews I have read on this site. My own experience is very different. I too was diagnosed with bowel cancer in 2018 and following surgery was lefy with a permanent stoma. Following several sessions with the team at the Stoma Care department of my local hospital I chose the best appliance and sundries to manage my condition. I then phoned Fittleworth and told them my requirements. They then requested a prescription from my GP surgery who then raised the prescription and sent it to Fittleworth. My order then arrives within a few days. The staff at Fittleworth are brilliant and I am sorry that my experience has not always been shared with others. For myself, I could not be happier with the experience.

Reply from Fittleworth
27th May 2025

Hi Stuart, Thank you for taking the time to leave a review and for being a Fittleworth customer. It's great to hear that we've been able to support you since 2018.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

David, May 2025

1/1 - (1 vote)
2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Diagnosed with Stage 4 cancer in February 23 resulting in needing a stoma. The experience of ordering supplies via Fittleworth can only be described as HATEFUL. The website has the look and feel of something designed in the late nineties. They recently moved to a new site, Fittlehub, that is somehow worse than the old site. Ordering an item using supplied product codes results in no items being found. You can re-order the same item

Diagnosed with Stage 4 cancer in February 23 resulting in needing a stoma. The experience of ordering supplies via Fittleworth can only be described as HATEFUL. The website has the look and feel of something designed in the late nineties. They recently moved to a new site, Fittlehub, that is somehow worse than the old site. Ordering an item using supplied product codes results in no items being found. You can re-order the same item from previous orders (if you can find the option) but doing so drops other items form your previous ordered items for no apparent reason. You cant view your prescription items, everything uses codes rather than visual pictures, The DHL tracking isn't integrated into the site (Website designer clearly never heard of API's), somehow in 2025 there is no app, order too much of an item and it will be magically reduced and the entire ordering process takes around 17 days from order to delivery… Imagine having 32 rounds of chemo and having to manage your supplies with that length of delay. If the CEO is reading this… PLEASE GET IN TOUCH on my mobile which is [REDACTED]… Ive got a lot of feedback I would like to give you personally!

Reply from Fittleworth
23rd May 2025

Hi David, Thank you for taking the time to leave a review. I'm sorry to hear about your situation and the issues you've faced when placing orders. So we can investigate this further, please can you email DRMqueries@fittleworth.com with your full name, DOB and any further feedback you have.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Sarah, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very reliable

Very reliable

Reply from Fittleworth
23rd May 2025

Hi Sarah, Thank you for taking the time to leave a review and for being a Fittleworth customer.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

C, May 2025

Upvote
3.25 out of 5
Reliability
Communication
Product Range
Friendliness

We order online It’s takes ages to come and most of the time we have to call to reorder

We order online It’s takes ages to come and most of the time we have to call to reorder

Reply from Fittleworth
23rd May 2025

Hi, Thank you for taking the time to leave a review. We recently upgraded our online ordering system which is fully integrated, meaning your orders are now placed instantly. If you haven't signed up already take a look at our FAQ's to support you getting set up and placing your first order: https://www.fittleworth.com/order-online/ordering-online-faqs/

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Mandy, May 2025

Upvote
4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Great service great products

Great service great products

Reply from Coloplast Charter
23rd May 2025

Hello Mandy, thank you for reaching out and leaving a review. We really appreciate it. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Eileen, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always very helpful With all enquires very patient & kind

Always very helpful With all enquires very patient & kind

Gwyneth, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I get a regular telephone call from Julie who is always helpful and caring. She rings for an order and is very helpful when I need extra help

I get a regular telephone call from Julie who is always helpful and caring. She rings for an order and is very helpful when I need extra help

Graham, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never had any issues at all with Bullen. Always delivered orders when they said they would. Delivery drivers always have a pleasant attitude.

Never had any issues at all with Bullen. Always delivered orders when they said they would. Delivery drivers always have a pleasant attitude.

Debra, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Coloplast have always been Amazing! So helpful and friendly they go above and beyond to make sure you are happy with your order. They also are really helpful with any problems you may have - I had a problem with pancaking and they gave me so much advice I'm very happy with this Company ✨️

Coloplast have always been Amazing! So helpful and friendly they go above and beyond to make sure you are happy with your order. They also are really helpful with any problems you may have - I had a problem with pancaking and they gave me so much advice I'm very happy with this Company ✨️

Reply from Coloplast Charter
23rd May 2025

Hello Debra, thank you so much for reaching out with such a lovely review. We're always happy to help. Kind Regards. Tim

Regards

Tim H - Coloplast Charter team

Steve, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The best delivery service I’ve come across in the 20 years I’ve had my Stoma, the girls on the phone are very professional, polite, courteous and they listen. Delivery is very fast.

The best delivery service I’ve come across in the 20 years I’ve had my Stoma, the girls on the phone are very professional, polite, courteous and they listen. Delivery is very fast.

Janet, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always there for me what ever i need

Always there for me what ever i need

Sue, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always received the best customer service from Medilink. My prescription arrives promptly. The products totally suit me. Couldn’t ask for better.

I have always received the best customer service from Medilink. My prescription arrives promptly. The products totally suit me. Couldn’t ask for better.

Andrew, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never had a problem with this company always ring once a month to see if I need any supplies

Never had a problem with this company always ring once a month to see if I need any supplies

Julie, May 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Caroline rings me every month to see what I might need. I can ring at anytime if I need anything else

Caroline rings me every month to see what I might need. I can ring at anytime if I need anything else

Reply from Amcare by Convatec
19th May 2025

Hi Julie, Thank you for your feedback. Our monthly calls are all a part of our wonderful service we can provide.

Regards

Sharon Lowe - Amcare by Convatec

Darshan, May 2025

Upvote
2.50 out of 5
Reliability
Communication
Product Range
Friendliness

Constantly had to chase for an update. They couldn’t even find the order that I placed on line

Constantly had to chase for an update. They couldn’t even find the order that I placed on line

Reply from Fittleworth
23rd May 2025

Hi Darshan, Thank you for taking the time to leave a review. I'm sorry to hear that you've had to chase us for an update. We've recently updated our email communications meaning you'll get an update when we receive your prescription. We've also recently updated our online ordering platform Fittlehub. Please head to our FAQ page for further support on how to use Fittlehub https://www.fittleworth.com/order-online/ordering-online-faqs/.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

Rosemary, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been using respond for just over eight months. Friendly staff, if I forget to order they ring me. Quick delivery always available for any questions. Brilliant service.

Have been using respond for just over eight months. Friendly staff, if I forget to order they ring me. Quick delivery always available for any questions. Brilliant service.

Reply from Respond Healthcare
19th May 2025

Thank you for your review, Rosemary. I'm really pleased to read your kind comments about our service.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Anita, May 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness