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Review for Fittleworth by Susan

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Susan, April 2026

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3.50 out of 5
Reliability
Communication
Product Range
Friendliness

It would be nice if e mails and queries where answered. Would be better if they managed to get orders right. Used to be so good but not now.

It would be nice if e mails and queries where answered. Would be better if they managed to get orders right. Used to be so good but not now.

Reply from Fittleworth
29th April 2026

Thank you for your feedback. We’re sorry to hear that your recent experiences haven’t met the standard you rightly expect from us. Delayed responses and issues with order accuracy are not acceptable, and we understand how disappointing it is when service levels decline compared to the past. Your comments are important to us, and we’d really like the chance to look into what’s gone wrong and address your concerns. If you’re willing, please contact us directly so we can investigate what has happened.

Regards

Joana, Customer Experience Specialist - Fittleworth

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