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Coloplast Charter

4.81
From 1342 reviews Read All Reviews
The ‘verified provider’ badge is given to home delivery services who are committed to providing their customers with a compassionate, caring and informative service and actively looks to communicate with their customers in order to improve the customer relationship.
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Charter is the UK’s leading home delivery service for prescription ostomy and continence products. Beginning a new life with an ostomy or continence condition is always challenging, so the less you have to worry about the better. Charter ensures the … Read more

Reliability
Communication
Product Range
Friendliness

Tom, November 2026

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

As a new customer of Coloplast I continue to be completely blown away by the customer service, the accessibility of their support staff, and their care and attention to detail. It is truly beyond exceptional which is so important when you suddenly bec9me dependent on their products. I cannot recommend them enough.

Katherine, November 2026

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Jackie has been with me since the first time I showed interest, she took the time to listen to my issues and conditions and never once made me feel ashamed. Jackie explained to me about what Coloplast can do to help and the products they offer, I was given two free trials to see if the product was right for me. We arranged a time and date for a catch up and went from there. Turns out it’s changed my life. Jackie then told me about the prescription services and how to order again in the future. Everything is delivered to my door with DPD next day delivery, they even provided wipes and disposable bags along with a complimentary card that helps with access to public and disabled toilets. So far I am very happy with the service and the products, they have made a huge difference with my bowel movements and I am so glad I contacted them. I am in a few support groups online for my disabilities and have recommended Coloplast to many other members with similar symptoms to me.

Ruth, November 2026

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used this company for 20 years and have seen changes in their service as technology has advanced. It is extremely easy to order on line and items are usually delivered within 2 days. If I need to phone for any reason everyone is very friendly and helpful .

Reply from Coloplast Charter
5th November 2026

Hello Ruth, thank you for trusting us with your supplies for the last 20 years! we're so pleased you're happy with the service you've received. Best regards, Vicky

Regards

Vicky R - Coloplast Charter team

Wayne, October 2026

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

This company seem to be on the ball 24/7. The order time to delivery is super fast. The quality is always superb. The message me with constant updates, I really can't fault this company on anything. Truly Fantastic. I don't normally do reviews. But this company makes me find the time. Thank you…

Reply from Coloplast Charter
5th November 2026

Hello Wayne, thank you for taking the time to leave us your review and for your kind words. We're so pleased to read this. Best regards, Vicky

Regards

Vicky R - Coloplast Charter team

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