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Coloplast Charter

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From 221 reviews Read All Reviews
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Charter is the UK’s leading home delivery service for prescription ostomy and continence products. Beginning a new life with an ostomy or continence condition is always challenging, so the less you have to worry about the better. Charter ensures the … Read more Coloplast Charter

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john, February 2021

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Have been brilliant since the star7t can’t fault them in any way

Have been brilliant since the star7t can’t fault them in any way

Mirasol, January 2021

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1.00 out of 5
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So reliable,staff so friendy,orders come on time when you need it

So reliable,staff so friendy,orders come on time when you need it

Peter, January 2021

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I’ve been with charter nearly 6 years & I have no complaints at all.

I’ve been with charter nearly 6 years & I have no complaints at all.

Michael, January 2021

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Absolutely fantastic service. Been with them about 15 years now and they have never let me down

Absolutely fantastic service. Been with them about 15 years now and they have never let me down

Sandra, January 2021

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First class dealings with coloplast charter. Online ordering simple. Very friendly helpful staff at the end of the phone should you need to speak to someone. Order delivery fast and tracked .
100% happy with urostomy bags never had any leaks in 17 months of using there products.

First class dealings with coloplast charter. Online ordering simple. Very friendly helpful staff at the end of the phone should you need to speak to someone. Order delivery fast and tracked .
100% happy with urostomy bags never had any leaks in 17 months of using there products.

Bill, January 2021

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Have been using Coloplast since I had Bowel surgery in September. Also they supply my catheter supplies. All there staff are friendly, helpful and knowledgeable. They deliver quickly once prescription has been issued. Their website offers good sound advice in an easily understood format

Have been using Coloplast since I had Bowel surgery in September. Also they supply my catheter supplies. All there staff are friendly, helpful and knowledgeable. They deliver quickly once prescription has been issued. Their website offers good sound advice in an easily understood format

Hilary, January 2021

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I have been with this company for most of the life of my stoma. They have been consistent with their services and in 10 years have only suffered a couple of supply problems which were quickly resolved.

I have been with this company for most of the life of my stoma. They have been consistent with their services and in 10 years have only suffered a couple of supply problems which were quickly resolved.

Margaret, January 2021

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From the call staff to the nurses I cannot fault them. Delivery in 24 hours even during Covid. Always there at the end of the phone.

From the call staff to the nurses I cannot fault them. Delivery in 24 hours even during Covid. Always there at the end of the phone.

Robert, January 2021

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A friendly and reliable service

A friendly and reliable service

Joanne, January 2021

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Very helpful. Answered any questions I had. Explained what would happen. Text when my delivery was on its way

Very helpful. Answered any questions I had. Explained what would happen. Text when my delivery was on its way

Patrick, January 2021

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Just a wonderful and friendly service.Very helpful with my enquiries and offer good advice.

Just a wonderful and friendly service.Very helpful with my enquiries and offer good advice.

Hazel, January 2021

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Always friendly quick delivery great products

Always friendly quick delivery great products

Jan, January 2021

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Coloplast have been superb since got my stoma in May. They have been very supportive because my local stoma nurses have been conspicuously absent.
My surgery have been good in getting prescriptions back to Coloplast very quickly, but on the one occasion when their system let me down and I was nearly out of supplies, Coloplast got emergency authorisation to send me what I needed.

Coloplast have been superb since got my stoma in May. They have been very supportive because my local stoma nurses have been conspicuously absent.
My surgery have been good in getting prescriptions back to Coloplast very quickly, but on the one occasion when their system let me down and I was nearly out of supplies, Coloplast got emergency authorisation to send me what I needed.

Andrea, December 2020

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Fabulous service, fast, efficient and very helpful when need advice!

Fabulous service, fast, efficient and very helpful when need advice!

Penny, December 2020

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4.75 out of 5
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Always very helpful on the phone . This year I have had some stoma issues and been reluctant to visit my nurse at the hospital because of Covid . They have helped me change and chose products that solved my problems.

Always very helpful on the phone . This year I have had some stoma issues and been reluctant to visit my nurse at the hospital because of Covid . They have helped me change and chose products that solved my problems.

Clive, December 2020

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Brilliant speedy delivery service by UPS .

Brilliant speedy delivery service by UPS .

Ann, December 2020

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I would fully recommend Coloplast Charter never had any problems with them. I ring for my order and it’s normally here within 7days. Plus the people who answer the phones are really nice.

I would fully recommend Coloplast Charter never had any problems with them. I ring for my order and it’s normally here within 7days. Plus the people who answer the phones are really nice.

Anthony, December 2020

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Cannot fault this supplier.
Communication staff extremely professional and helpful.
Delivery very rapid

Cannot fault this supplier.
Communication staff extremely professional and helpful.
Delivery very rapid

Patricia, November 2020

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I’ve moved to this company from the previous company I used. Charter haven’t let me down

I’ve moved to this company from the previous company I used. Charter haven’t let me down

Jacqueline, November 2020

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Very good bags not to big not to small

Very good bags not to big not to small

Tins, November 2020

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I have only had a stoma for7 months but my experience with the company has been excellent- ordering and communication are great- reliable and fast service.

I have only had a stoma for7 months but my experience with the company has been excellent- ordering and communication are great- reliable and fast service.

Doreen, November 2020

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Usually a fast and efficient service, orders on line, website very easy to navigate

Usually a fast and efficient service, orders on line, website very easy to navigate

Patrick, November 2020

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4.75 out of 5
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Complete satisfaction Every time i speak to them.

Complete satisfaction Every time i speak to them.

Robert, November 2020

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A wonderful and helpful service, every I talk to them

A wonderful and helpful service, every I talk to them

Monica, November 2020

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always helpful quick delivery

always helpful quick delivery

Margaret, November 2020

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4.75 out of 5
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always been helpful and delivery always sorted without delay

always been helpful and delivery always sorted without delay

Anita, October 2020

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Coloplast Charter are very reliable, i order on line which is very easy to do( even for someone not good on a computer) they deliver within 4/5 days and keep you informed what day the order will arrive and also a time slot
They are also very friendly and helpful if you need to phone them.

Coloplast Charter are very reliable, i order on line which is very easy to do( even for someone not good on a computer) they deliver within 4/5 days and keep you informed what day the order will arrive and also a time slot
They are also very friendly and helpful if you need to phone them.

Jim, October 2020

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Every question is answered. Advice given and orders usually delivered next day.
I’ve never seen my Community Stoma Nurse who is supposed to be my support. But I don’t need her. Coloplast Charter are so well trained that all my problems are sorted in a phone call.

Every question is answered. Advice given and orders usually delivered next day.
I’ve never seen my Community Stoma Nurse who is supposed to be my support. But I don’t need her. Coloplast Charter are so well trained that all my problems are sorted in a phone call.

Elsa, October 2020

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i have had charter from my opperation 18months ago i am delighted with every thing there have done for me

i have had charter from my opperation 18months ago i am delighted with every thing there have done for me

Fiona, October 2020

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I have been with this company since I had my ileostomy 9 years ago and have never had any problems

I have been with this company since I had my ileostomy 9 years ago and have never had any problems

Judi, October 2020

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Charter are excellent but they use UPS to deliver who let them down by being USELESS

Charter are excellent but they use UPS to deliver who let them down by being USELESS

Jacqueline, October 2020

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i think they are perfect in everything cannot praise them enough X

i think they are perfect in everything cannot praise them enough X

Carolyn, October 2020

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leaves in a safe place when we are not in. Always checks if we are ok for supplies. Very good customer service

leaves in a safe place when we are not in. Always checks if we are ok for supplies. Very good customer service

Barbara, October 2020

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Excellent service by friendly and caring staff. wouldn’t hesitate to recommend.

Excellent service by friendly and caring staff. wouldn’t hesitate to recommend.

Margaret, October 2020

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3.50 out of 5
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have had good service from this company

have had good service from this company

George, October 2020

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really happy with their range of products. Really helpful staff an very knowledgeable

really happy with their range of products. Really helpful staff an very knowledgeable

Jennifer, September 2020

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Friendly, knowledgeable and efficient.

Friendly, knowledgeable and efficient.

Margaret, September 2020

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Always pleasant and efficient .

Always pleasant and efficient .

Hazel, September 2020

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Always helpful supplies arrive on time

Always helpful supplies arrive on time

Sian, September 2020

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Absolutely amazing service when I rung up about my first 2nd order (the hospital did the first one) I didn’t have a clue what I was doing, but the lady on the other end of the phone was very helpful and patient. Would definately recommend coloplast.

Absolutely amazing service when I rung up about my first 2nd order (the hospital did the first one) I didn’t have a clue what I was doing, but the lady on the other end of the phone was very helpful and patient. Would definately recommend coloplast.

Jan, September 2020

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I have no problems with then every thing is always there

I have no problems with then every thing is always there

Kim, September 2020

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four years never changed. Perfect.

four years never changed. Perfect.

Brenda, September 2020

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Always had great service. Very friendly staff.

Always had great service. Very friendly staff.

Terri, September 2020

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Delivery of products variable. Would rather it was delivered by Royal Mail so that if I’m not in I can pick it up at Ppst Office.

Delivery of products variable. Would rather it was delivered by Royal Mail so that if I’m not in I can pick it up at Ppst Office.

Liz, September 2020

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very friendly

very friendly

john, September 2020

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2.25 out of 5
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I use coloplast products which for me are great, but the service and reliability of supply was awful, changed supplier

I use coloplast products which for me are great, but the service and reliability of supply was awful, changed supplier

Michelle, September 2020

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Great service items alway arrived 2/3 days after order even though they say to order 2 weeks before to make sure your items arrive on time , such lovely friendly people always there to help and give advice highly recommend.

Great service items alway arrived 2/3 days after order even though they say to order 2 weeks before to make sure your items arrive on time , such lovely friendly people always there to help and give advice highly recommend.

Karen, September 2020

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Always very helpful, and respond quickly. I needed an urgent delivery of stoma bags and they made sure I received them the next day.

Always very helpful, and respond quickly. I needed an urgent delivery of stoma bags and they made sure I received them the next day.

John, September 2020

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Always ready to help and get you what you need

Always ready to help and get you what you need

Brian, September 2020

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The service from Charter is excellent but the service from the Drs surgery is dreadful
They always have to be chased to get the Charter prescription sorted

The service from Charter is excellent but the service from the Drs surgery is dreadful
They always have to be chased to get the Charter prescription sorted

Glenice, September 2020

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Lovely people on the phone, caring, understanding and knowledgeable. Prompt delivery. Order by phone or internet.

Lovely people on the phone, caring, understanding and knowledgeable. Prompt delivery. Order by phone or internet.

Joan, September 2020

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if need help regarding my supply they very helpful xx

if need help regarding my supply they very helpful xx

Anne, September 2020

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i have been using charter for nearly a year. they fill my prescription for me and i have free dry wipes and black bags. i usually receive my order three days after phoning it in. the only time its been difficult to phone my order was in the begining of lockdown. i think because staff where working from home. altogether i have been very happy with the service.

i have been using charter for nearly a year. they fill my prescription for me and i have free dry wipes and black bags. i usually receive my order three days after phoning it in. the only time its been difficult to phone my order was in the begining of lockdown. i think because staff where working from home. altogether i have been very happy with the service.

Noreen, September 2020

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excellent service

excellent service

June, September 2020

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I’ve been using charter for at least 10 years now for catheters and now urostomy products. They have been amazing. There are stoma and catheter support advisers available to talk you through your situation and process you are going through who will support and advise you until you are comfortable with the best products for you. Also supply free samples to try different products. Fantastic company.

I’ve been using charter for at least 10 years now for catheters and now urostomy products. They have been amazing. There are stoma and catheter support advisers available to talk you through your situation and process you are going through who will support and advise you until you are comfortable with the best products for you. Also supply free samples to try different products. Fantastic company.

Peter, September 2020

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Really nice people to speak to very helpful
and professional when placing an order,
quick delivery.

Really nice people to speak to very helpful
and professional when placing an order,
quick delivery.

Jean, September 2020

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Excelent

Excelent

Sylvia, September 2020

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they have always been most helpful really nice ready to listen

they have always been most helpful really nice ready to listen

Lynda, September 2020

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The only issue I would say is that some of the products may be faulty. Not sure if that is a fair comment but an item I have used ca be great, use the same product and I have experienced a problem.

The only issue I would say is that some of the products may be faulty. Not sure if that is a fair comment but an item I have used ca be great, use the same product and I have experienced a problem.

Sian, September 2020

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When I rung up to order my second batch of stoma supplies (the hospital ordered the first) I didn’t have a clue what I was doing, but the lady on the other end of the phone was very helpful and talked me through every step of the way.

When I rung up to order my second batch of stoma supplies (the hospital ordered the first) I didn’t have a clue what I was doing, but the lady on the other end of the phone was very helpful and talked me through every step of the way.

Kathryn, September 2020

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colorplast are a good company with very friendly staff and helpful with complimentary products

colorplast are a good company with very friendly staff and helpful with complimentary products

Jo, September 2020

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My stoma nurse directed me to charter healthcare for my stoma supplies after I had my surgery 6 years ago. On the few times I’ve spoken to them, they’ve always been polite, respectful and helpful. I usually order everything online, their site is easy to navigate and use. It is very rare it takes longer than 1 calendar week for my order to arrive, the quickest to date was just 3 days! Any problems with. Read more

My stoma nurse directed me to charter healthcare for my stoma supplies after I had my surgery 6 years ago. On the few times I’ve spoken to them, they’ve always been polite, respectful and helpful. I usually order everything online, their site is easy to navigate and use. It is very rare it takes longer than 1 calendar week for my order to arrive, the quickest to date was just 3 days! Any problems with deliveries are quickly dealt with by the lovely staff at charter. Can find no fault with their service.

Pamela, September 2020

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This is my second stoma ive had this one 17 months never had a problem with charter so stuck with them

This is my second stoma ive had this one 17 months never had a problem with charter so stuck with them

Wendy, September 2020

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they are very professional polite and very helpful they always check with me that I have ordered everything I need and always inform me of new products and also ask if I have any problems because if I have they get someone to call me to talk about it they are also very quick about ordering a prescription from my GP I usually receive my order in 2days and on a couple of times it. Read more

they are very professional polite and very helpful they always check with me that I have ordered everything I need and always inform me of new products and also ask if I have any problems because if I have they get someone to call me to talk about it they are also very quick about ordering a prescription from my GP I usually receive my order in 2days and on a couple of times it has been next day that’s because my GP send the prescription straight away could not ask for anything better

Julie, September 2020

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Always ring to confirm changes to my order and ask for my prefereance cant fault them

Always ring to confirm changes to my order and ask for my prefereance cant fault them

Jaqueline, September 2020

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very polite and friendly

very polite and friendly

John, September 2020

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Totally reliable

Totally reliable

Sylvia, September 2020

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I could not have coped withought Charter no one else has been interested in me .My medical practice Dr has never checked on me since I had my Bowel cancer op 3 years ago. I also nearly died after I was discharged from hospital through no after care ,with sepsis ,so I am glad to be with Charter.I know I can depend on them.

I could not have coped withought Charter no one else has been interested in me .My medical practice Dr has never checked on me since I had my Bowel cancer op 3 years ago. I also nearly died after I was discharged from hospital through no after care ,with sepsis ,so I am glad to be with Charter.I know I can depend on them.

Steven, September 2020

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Always good

Always good

David, September 2020

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Had an ileostomy in January which will be reversed as soon as possible.Fittleworth have been my supplier and they have been brilliant.

Had an ileostomy in January which will be reversed as soon as possible.Fittleworth have been my supplier and they have been brilliant.

Caroline, September 2020

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Brilliant and very fast and reliable

Brilliant and very fast and reliable

Janis, September 2020

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excellent 18mths ups delivery

excellent 18mths ups delivery

Vanda, September 2020

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i am totally satisfied

i am totally satisfied

Janice, September 2020

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always found charter, very nice, helpful and Very nice, snd extremely polite.

always found charter, very nice, helpful and Very nice, snd extremely polite.

Graham, August 2020

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Been with charter since 2002. Couldn’t ask for better customer care service. If I order my prescription on the Monday I often have my delivery by the Wednesday.

Been with charter since 2002. Couldn’t ask for better customer care service. If I order my prescription on the Monday I often have my delivery by the Wednesday.

Roy, August 2020

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An excellent all around company.

An excellent all around company.

Evan, August 2020

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Coloplast charter have never been anything else but professional, reliable and efficient. They are always keen to sort out any issues as quickly as possible, even to the point of sending urgently needed supplies immediately without waiting for a prescription. I cannot praise them highly enough.

Coloplast charter have never been anything else but professional, reliable and efficient. They are always keen to sort out any issues as quickly as possible, even to the point of sending urgently needed supplies immediately without waiting for a prescription. I cannot praise them highly enough.

Patrick, August 2020

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Always on time plenty of communication on hand to help at all times

Always on time plenty of communication on hand to help at all times

Kim, August 2020

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I have had my stomach for 3 years now and gave always had excellent service from Charter.

I have had my stomach for 3 years now and gave always had excellent service from Charter.

Helen, August 2020

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Always helpful sending samples when stoma nurse suggested a change of product and they liaise with my GP surgery so l never run out

Always helpful sending samples when stoma nurse suggested a change of product and they liaise with my GP surgery so l never run out

John, August 2020

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I have used this company since i first had my stoma and any issues I’ve had with it they have helped in a professional and sympathetic way all staff very polite and understanding of stoma problems. And delivery first class.

I have used this company since i first had my stoma and any issues I’ve had with it they have helped in a professional and sympathetic way all staff very polite and understanding of stoma problems. And delivery first class.

Jayne, August 2020

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Quick delivery always ask if I need extras

Quick delivery always ask if I need extras

Karen, August 2020

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Brilliant staff and brilliant service

Brilliant staff and brilliant service

Lesley, August 2020

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I’ve been using charter for about 20 years and wouldn’t consider any other healthcare delivery service. My enquiries are always answered fully and to the best of the staffs ability. I get order status updates to my phone and deliveries are always on time. I recieve both urinary catheters and the bowel/rectal irrigation system.

I’ve been using charter for about 20 years and wouldn’t consider any other healthcare delivery service. My enquiries are always answered fully and to the best of the staffs ability. I get order status updates to my phone and deliveries are always on time. I recieve both urinary catheters and the bowel/rectal irrigation system.

Derica, August 2020

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The team are friendly welcoming helpful and understanding. Ive been with them for 15 years and they’ve never let me down.

The team are friendly welcoming helpful and understanding. Ive been with them for 15 years and they’ve never let me down.

Jennifer, August 2020

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I find they are always helpful and friendly

I find they are always helpful and friendly

Jane, August 2020

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Lovely staff always willing to help find the best products to suit you. Always happy to send samples to see if a different product is more suitable. Delivery fast and easy. Perfect service.

Lovely staff always willing to help find the best products to suit you. Always happy to send samples to see if a different product is more suitable. Delivery fast and easy. Perfect service.

Mervyn, August 2020

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So friendly and helpful, I ring to order and it dosnt matter who answers or what time it is they are so nice and cheer you up. The products are great and they send samples if you need to add or change something. They are very reliable and it dosnt take long for items to arrive to home. Couldnt ask gor better.

So friendly and helpful, I ring to order and it dosnt matter who answers or what time it is they are so nice and cheer you up. The products are great and they send samples if you need to add or change something. They are very reliable and it dosnt take long for items to arrive to home. Couldnt ask gor better.

Geoffrey, August 2020

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My husband has not had any problems with this company .Goods have always arrived within a two to three days of ordering.

My husband has not had any problems with this company .Goods have always arrived within a two to three days of ordering.

Hugh, August 2020

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always ready to help and extremely engaged when an emergency arises. First class service.

always ready to help and extremely engaged when an emergency arises. First class service.

Robert, July 2020

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Great and friendly service, always willing to help you with your problems

Great and friendly service, always willing to help you with your problems

Howard, July 2020

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Very new user

Very new user

Michael, July 2020

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I switched from Securimed a while ago as they were too impersonal and all they seemed to want was an order from also not much help. You have to ask for wipes and bags as well
Since going to Coloplast Charter I found them very helpful in all aspects of my stoma and needs.
I completed an online survey about my stoma and because of that the phoned me back the next day and chatted. Read more

I switched from Securimed a while ago as they were too impersonal and all they seemed to want was an order from also not much help. You have to ask for wipes and bags as well
Since going to Coloplast Charter I found them very helpful in all aspects of my stoma and needs.
I completed an online survey about my stoma and because of that the phoned me back the next day and chatted to me for over 3/4 hr, going through the size and shape of the stoma and my problem at that time. The different types of bags were explained to me and how they worked, as a result, I changed to a convex bag and phone me to see how I am.
If I want to try something else all I have to do is mention it and it’s delivered straight away also wipes and bags etc are included. They also do a cutting service for your bags sizes
Never looked back since joining Coloplast Charter

Dorothy, July 2020

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Am unable to obtain Belly bags. They have been out of stock for a few months.

Am unable to obtain Belly bags. They have been out of stock for a few months.

Susan, July 2020

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Brilliant!!!

Brilliant!!!

Elsa, July 2020

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very helpful

very helpful

Sarah, July 2020

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Coloplast staff are extremely friendly, helpful and professional at all times. Highly recommended fast, efficient delivery too!

Coloplast staff are extremely friendly, helpful and professional at all times. Highly recommended fast, efficient delivery too!

Bev, July 2020

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Totally reliable , very friendly , and informative.

Totally reliable , very friendly , and informative.

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8

8

Ray, July 2020

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coldplus provide a marvelous service with friendly helpfil service nothing is to much trouble for them

coldplus provide a marvelous service with friendly helpfil service nothing is to much trouble for them

David, July 2020

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never any problem and fast delivery

never any problem and fast delivery

Pauline, July 2020

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Great Friendly and very efficient Company to deal with. Items despatched and delivered very quickly via Ups. All in all perfect !

Great Friendly and very efficient Company to deal with. Items despatched and delivered very quickly via Ups. All in all perfect !

margaret, July 2020

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Good company, not intrusive like some companies…

Good company, not intrusive like some companies…

Evan, July 2020

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I cannot remember when I have dealt with a private company that were more efficient and professional. Their website is easy to navigate and the response times are superb.

I cannot remember when I have dealt with a private company that were more efficient and professional. Their website is easy to navigate and the response times are superb.

John, July 2020

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Use charter now. Initially used charter for 1 order for catheters and then relied on my gp’s dispensary who were non communicative and very poor. Now I’ve have a RC I have reverted to charter and found them brilliant, caring, responsive and knowledgable for my Urostomy requirements.

Use charter now. Initially used charter for 1 order for catheters and then relied on my gp’s dispensary who were non communicative and very poor. Now I’ve have a RC I have reverted to charter and found them brilliant, caring, responsive and knowledgable for my Urostomy requirements.

Keith, July 2020

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Very happy with charter always on time would not swap about

Very happy with charter always on time would not swap about

Peter, July 2020

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I had my Stoma done on 9th June 2020 so have only had one delivery but that was only 1 day after putting in an order. I was confused about a few things and called them. The girl on the other end was friendly, helpful, sympathetic but more than anything answered my questions fully and explained how the service works. The choice of company was recommended by the hospital where I had my op. From. Read more

I had my Stoma done on 9th June 2020 so have only had one delivery but that was only 1 day after putting in an order. I was confused about a few things and called them. The girl on the other end was friendly, helpful, sympathetic but more than anything answered my questions fully and explained how the service works. The choice of company was recommended by the hospital where I had my op. From what I have seen so far I am full of confidence!

Malcolm, June 2020

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Excellent product. Really helpful and friendly service. Cannot fault anything. Living with a stoma can be difficult at times so great product and reliable friendly service makes it so much easier.

Excellent product. Really helpful and friendly service. Cannot fault anything. Living with a stoma can be difficult at times so great product and reliable friendly service makes it so much easier.