Coloplast Charter

First class dealings with coloplast charter. Online ordering simple. Very friendly helpful staff at the end of the phone should you need to speak to someone. Order delivery fast and tracked .
100% happy with urostomy bags never had any leaks in 17 months of using there products.

Have been using Coloplast since I had Bowel surgery in September. Also they supply my catheter supplies. All there staff are friendly, helpful and knowledgeable. They deliver quickly once prescription has been issued. Their website offers good sound advice in an easily understood format

I have been with this company for most of the life of my stoma. They have been consistent with their services and in 10 years have only suffered a couple of supply problems which were quickly resolved.

From the call staff to the nurses I cannot fault them. Delivery in 24 hours even during Covid. Always there at the end of the phone.

A friendly and reliable service

Very helpful. Answered any questions I had. Explained what would happen. Text when my delivery was on its way

Just a wonderful and friendly service.Very helpful with my enquiries and offer good advice.

Always friendly quick delivery great products

Coloplast have been superb since got my stoma in May. They have been very supportive because my local stoma nurses have been conspicuously absent.
My surgery have been good in getting prescriptions back to Coloplast very quickly, but on the one occasion when their system let me down and I was nearly out of supplies, Coloplast got emergency authorisation to send me what I needed.

Fabulous service, fast, efficient and very helpful when need advice!

Always very helpful on the phone . This year I have had some stoma issues and been reluctant to visit my nurse at the hospital because of Covid . They have helped me change and chose products that solved my problems.

Brilliant speedy delivery service by UPS .

I would fully recommend Coloplast Charter never had any problems with them. I ring for my order and it’s normally here within 7days. Plus the people who answer the phones are really nice.

Cannot fault this supplier.
Communication staff extremely professional and helpful.
Delivery very rapid

I’ve moved to this company from the previous company I used. Charter haven’t let me down

Very good bags not to big not to small

I have only had a stoma for7 months but my experience with the company has been excellent- ordering and communication are great- reliable and fast service.

Usually a fast and efficient service, orders on line, website very easy to navigate

Complete satisfaction Every time i speak to them.

A wonderful and helpful service, every I talk to them

always helpful quick delivery

always been helpful and delivery always sorted without delay

Coloplast Charter are very reliable, i order on line which is very easy to do( even for someone not good on a computer) they deliver within 4/5 days and keep you informed what day the order will arrive and also a time slot
They are also very friendly and helpful if you need to phone them.

Every question is answered. Advice given and orders usually delivered next day.
I’ve never seen my Community Stoma Nurse who is supposed to be my support. But I don’t need her. Coloplast Charter are so well trained that all my problems are sorted in a phone call.

i have had charter from my opperation 18months ago i am delighted with every thing there have done for me

I have been with this company since I had my ileostomy 9 years ago and have never had any problems

Charter are excellent but they use UPS to deliver who let them down by being USELESS

i think they are perfect in everything cannot praise them enough X

leaves in a safe place when we are not in. Always checks if we are ok for supplies. Very good customer service

Excellent service by friendly and caring staff. wouldn’t hesitate to recommend.

have had good service from this company

really happy with their range of products. Really helpful staff an very knowledgeable

Friendly, knowledgeable and efficient.

Always pleasant and efficient .

Always helpful supplies arrive on time

Absolutely amazing service when I rung up about my first 2nd order (the hospital did the first one) I didn’t have a clue what I was doing, but the lady on the other end of the phone was very helpful and patient. Would definately recommend coloplast.

I have no problems with then every thing is always there

four years never changed. Perfect.

Always had great service. Very friendly staff.

Delivery of products variable. Would rather it was delivered by Royal Mail so that if I’m not in I can pick it up at Ppst Office.

very friendly

I use coloplast products which for me are great, but the service and reliability of supply was awful, changed supplier

Great service items alway arrived 2/3 days after order even though they say to order 2 weeks before to make sure your items arrive on time , such lovely friendly people always there to help and give advice highly recommend.

Always very helpful, and respond quickly. I needed an urgent delivery of stoma bags and they made sure I received them the next day.

Always ready to help and get you what you need

The service from Charter is excellent but the service from the Drs surgery is dreadful
They always have to be chased to get the Charter prescription sorted

Lovely people on the phone, caring, understanding and knowledgeable. Prompt delivery. Order by phone or internet.

if need help regarding my supply they very helpful xx

i have been using charter for nearly a year. they fill my prescription for me and i have free dry wipes and black bags. i usually receive my order three days after phoning it in. the only time its been difficult to phone my order was in the begining of lockdown. i think because staff where working from home. altogether i have been very happy with the service.

excellent service

I’ve been using charter for at least 10 years now for catheters and now urostomy products. They have been amazing. There are stoma and catheter support advisers available to talk you through your situation and process you are going through who will support and advise you until you are comfortable with the best products for you. Also supply free samples to try different products. Fantastic company.

Really nice people to speak to very helpful
and professional when placing an order,
quick delivery.

Excelent

they have always been most helpful really nice ready to listen

The only issue I would say is that some of the products may be faulty. Not sure if that is a fair comment but an item I have used ca be great, use the same product and I have experienced a problem.

When I rung up to order my second batch of stoma supplies (the hospital ordered the first) I didn’t have a clue what I was doing, but the lady on the other end of the phone was very helpful and talked me through every step of the way.

colorplast are a good company with very friendly staff and helpful with complimentary products

My stoma nurse directed me to charter healthcare for my stoma supplies after I had my surgery 6 years ago. On the few times I’ve spoken to them, they’ve always been polite, respectful and helpful. I usually order everything online, their site is easy to navigate and use. It is very rare it takes longer than 1 calendar week for my order to arrive, the quickest to date was just 3 days! Any problems with deliveries are quickly dealt with by the lovely staff at charter. Can find no fault with their service.

This is my second stoma ive had this one 17 months never had a problem with charter so stuck with them

they are very professional polite and very helpful they always check with me that I have ordered everything I need and always inform me of new products and also ask if I have any problems because if I have they get someone to call me to talk about it they are also very quick about ordering a prescription from my GP I usually receive my order in 2days and on a couple of times it has been next day that’s because my GP send the prescription straight away could not ask for anything better

Always ring to confirm changes to my order and ask for my prefereance cant fault them

very polite and friendly

Totally reliable

I could not have coped withought Charter no one else has been interested in me .My medical practice Dr has never checked on me since I had my Bowel cancer op 3 years ago. I also nearly died after I was discharged from hospital through no after care ,with sepsis ,so I am glad to be with Charter.I know I can depend on them.

Always good

Had an ileostomy in January which will be reversed as soon as possible.Fittleworth have been my supplier and they have been brilliant.

Brilliant and very fast and reliable

excellent 18mths ups delivery

i am totally satisfied

always found charter, very nice, helpful and Very nice, snd extremely polite.

Been with charter since 2002. Couldn’t ask for better customer care service. If I order my prescription on the Monday I often have my delivery by the Wednesday.

An excellent all around company.

Coloplast charter have never been anything else but professional, reliable and efficient. They are always keen to sort out any issues as quickly as possible, even to the point of sending urgently needed supplies immediately without waiting for a prescription. I cannot praise them highly enough.

Always on time plenty of communication on hand to help at all times

I have had my stomach for 3 years now and gave always had excellent service from Charter.

Always helpful sending samples when stoma nurse suggested a change of product and they liaise with my GP surgery so l never run out

I have used this company since i first had my stoma and any issues I’ve had with it they have helped in a professional and sympathetic way all staff very polite and understanding of stoma problems. And delivery first class.

Quick delivery always ask if I need extras

Brilliant staff and brilliant service

I’ve been using charter for about 20 years and wouldn’t consider any other healthcare delivery service. My enquiries are always answered fully and to the best of the staffs ability. I get order status updates to my phone and deliveries are always on time. I recieve both urinary catheters and the bowel/rectal irrigation system.

The team are friendly welcoming helpful and understanding. Ive been with them for 15 years and they’ve never let me down.

I find they are always helpful and friendly

Lovely staff always willing to help find the best products to suit you. Always happy to send samples to see if a different product is more suitable. Delivery fast and easy. Perfect service.

So friendly and helpful, I ring to order and it dosnt matter who answers or what time it is they are so nice and cheer you up. The products are great and they send samples if you need to add or change something. They are very reliable and it dosnt take long for items to arrive to home. Couldnt ask gor better.

My husband has not had any problems with this company .Goods have always arrived within a two to three days of ordering.

always ready to help and extremely engaged when an emergency arises. First class service.

Great and friendly service, always willing to help you with your problems

Very new user

I switched from Securimed a while ago as they were too impersonal and all they seemed to want was an order from also not much help. You have to ask for wipes and bags as well
Since going to Coloplast Charter I found them very helpful in all aspects of my stoma and needs.
I completed an online survey about my stoma and because of that the phoned me back the next day and chatted to me for over 3/4 hr, going through the size and shape of the stoma and my problem at that time. The different types of bags were explained to me and how they worked, as a result, I changed to a convex bag and phone me to see how I am.
If I want to try something else all I have to do is mention it and it’s delivered straight away also wipes and bags etc are included. They also do a cutting service for your bags sizes
Never looked back since joining Coloplast Charter

Am unable to obtain Belly bags. They have been out of stock for a few months.

Brilliant!!!

very helpful

Coloplast staff are extremely friendly, helpful and professional at all times. Highly recommended fast, efficient delivery too!