Coloplast Charter

Absolutely reliable, helpful and supportive providers of bladder and bowel products to my disabled (MS) wife. They set the standard others fail to achieve

I recently wrote a scathing review about Coloplast Charter’s customer service. Having been critical, it’s only fair and proper to tell you how they responded.  In short, they were superb, an example of how a good company should react to customer concerns.  I received an email from their VP Commercial Operations who took the time to explain how my situation had exposed a short coming in their new CRM product – that’s being plugged.  I also received a call from Wendy a specialist Stoma nurse who took a great deal of time explaining how I could help alleviate some of the issues I was having.  Having spent the best part of an hour on the phone I was certainly better equipped to continue my day. Oh, and Wendy has arranged for me to receive a sample of a different seal – just to try!  So from it’s a well done Coloplast Charter and thank you.

Simon from Healthcare Delivery Reviews must also get a mention – thanks for providing this facility and for taking the time to speak with your clients.

Nothing bad to say. All good. Friendly staff. Fast delivery.. Very fast in fact. Efficient which is rare these days

They have always been so helpful and informative if a product was out of stock then they would keep me informed.