Bullen Healthcare

Declining performance and recently very poor. They say on this forum how good they are but in reality recent experiences have been quite plainly rubbish. They say "Every point of contact with our customers is seen by our employees as an opportunity to deliver a personal service. They all consider themselves to be specialists in ‘customer care’ regardless of the role they play in successfully getting your order to you." I say that's a load of bull….!!

This company used to be fantastic. However, recently they have become more and more unreliable. I was left with no dressings for over 3 weeks because they just didn't fill my prescription. When they do, they won't send my items before my prescription gets to them so it takes at least a week to get items. This isn't acceptable to me when they blame staffing levels for all the incompetence. Hopefully if you do choose Bullen you will be more satisfied than I have been.

They work to calendars, which is silly because stomas do not. Furthermore communication is almost non existent. Emails are ignored and telephone calls go unanswered.

Only had one order from this place first order only order would never use them again set my sorma bags out cut wrong phone up told me it's cut I sent them … no its not as if it was it fit me to big .. order more yes again cut wrong hand driver my cut he took back sent more out yes again cut wrong only when with them as meds and bags came together but 6 box's cut wrong now I have gone back to other people who have been doing my bags never got cut wrong … them they messed my meds up sent them somewhere else so no meds thanks 4 that took me 3 weeks to resort my meds back to were I can get them so thank u bullen 4 all messing about and no help off u