
Bullen Healthcare is a 4th generation family owned business that was established in 1858 and during that time has become one of the leading home delivery companies for Stoma, Urology and Wound Care products. At Bullens, the care of our … Read more Bullen Healthcare
Bullen Healthcare is a 4th generation family owned business that was established in 1858 and during that time has become one of the leading home delivery companies for Stoma, Urology and Wound Care products.
At Bullens, the care of our customers and our staff are a priority for us and we pride ourselves on providing a home delivery service that is dedicated to the ‘care’ of each individual that we work with.
Every point of contact with our customers is seen by our employees as an opportunity to deliver a personal service. They all consider themselves to be specialists in ‘customer care’ regardless of the role they play in successfully getting your order to you.




















Catherine, February 2021




















Bullen are a very reliable company, very helpful, polite, always asking if there is more ghat they can fo for you. I have been with them a long time, and would not entertain going anywhere else. Thank you.
Bullen are a very reliable company, very helpful, polite, always asking if there is more ghat they can fo for you. I have been with them a long time, and would not entertain going anywhere else. Thank you.
Tracey, January 2021




















Get call once a month to see what supplies I need then they do the rest and always delivered by end of same week
Get call once a month to see what supplies I need then they do the rest and always delivered by end of same week
Chris, January 2021




















Friendly service. Check up on a regular basis to see if you require an order which acts as a reminder to order
Friendly service. Check up on a regular basis to see if you require an order which acts as a reminder to order
Nadine, November 2020




















I love these guys. Nothing is ever too much trouble for them and I’ve had to change bags several times
I love these guys. Nothing is ever too much trouble for them and I’ve had to change bags several times
yvonne, November 2020




















I have used Bullens for nearly 10yrs they have always been very reliable, there staff have always been friendly & helpful .
I have used Bullens for nearly 10yrs they have always been very reliable, there staff have always been friendly & helpful .
Terry, October 2020




















Bullens are fantastic they ring me every month to remind me to order. Nothing is to much trouble. The representative that calls me is always helpful and more important very friendly I would recommend them to anyone.
Bullens are fantastic they ring me every month to remind me to order. Nothing is to much trouble. The representative that calls me is always helpful and more important very friendly I would recommend them to anyone.
Lynne, October 2020




















Bullens have always assisted me when I have encountered issues. They saved my sanity when I reverted to them. My local chemist had messed me around something awful
Bullens have always assisted me when I have encountered issues. They saved my sanity when I reverted to them. My local chemist had messed me around something awful
Jackie, October 2020




















Nothing to much trouble, very helpful even sending a stoma nurse to see me. Can’t see one at hospital. Turns up when said. Very happey with them.
Nothing to much trouble, very helpful even sending a stoma nurse to see me. Can’t see one at hospital. Turns up when said. Very happey with them.
Anne, October 2020




















Always found Bullens staff go out of their way to help me get the right order, often going above and beyond what is expected.
Always found Bullens staff go out of their way to help me get the right order, often going above and beyond what is expected.
Inderjit, October 2020




















I have never experinse any problem with bullen healthcarevery friendly staff call on time to check if i had everything i need fast delively im happy☺️
I have never experinse any problem with bullen healthcarevery friendly staff call on time to check if i had everything i need fast delively im happy☺️
David, September 2020




















Certainly the best I have tried. They are also able to deliver prescription medicines but I have not tried this as I am satisfied with the Pharmacy I use.
Certainly the best I have tried. They are also able to deliver prescription medicines but I have not tried this as I am satisfied with the Pharmacy I use.
Samantha, September 2020




















I feel confident and relaxed when I am talking to their service team and they always try their hardest to accommodate any requests
I feel confident and relaxed when I am talking to their service team and they always try their hardest to accommodate any requests
Catherine, September 2020




















This company are amazing,nothing is to much trouble for them. Always arrive when they say. Been fantastic through the lockdown. I would recommend them to anyone.
This company are amazing,nothing is to much trouble for them. Always arrive when they say. Been fantastic through the lockdown. I would recommend them to anyone.
Jessica, September 2020




















They phone reminders every 4 week do my medicines as well as my stoma incontinence and wound care products they are willing to deliver in an emergency any were in the country last year i went away on holiday and forgot some of my items and they was willing to send it the next day to my caravan the following delivery they delivered to my caravan by mistake straight away when informed went and picked. Read more
They phone reminders every 4 week do my medicines as well as my stoma incontinence and wound care products they are willing to deliver in an emergency any were in the country last year i went away on holiday and forgot some of my items and they was willing to send it the next day to my caravan the following delivery they delivered to my caravan by mistake straight away when informed went and picked my supplies from my caravan and delivered straight to my home address
Maggie, September 2020




















Just started with Bullen, never let me know delivery date, sent to the wrong address and the complimentary items did not allow for any leaks. Disappointed…
Just started with Bullen, never let me know delivery date, sent to the wrong address and the complimentary items did not allow for any leaks. Disappointed…
Cathy, September 2020




















For the last ten years in useing bullens never had a crossed word with any staff in bullen great bunch x
For the last ten years in useing bullens never had a crossed word with any staff in bullen great bunch x
Diana, August 2020




















Friendly and efficient. Call when they say they will and deliver as promised. Really helps to have a service you can trust.
Friendly and efficient. Call when they say they will and deliver as promised. Really helps to have a service you can trust.
Norman, August 2020




















Only been with them a short while but they have been very helpful and have got me everything I have needed
Only been with them a short while but they have been very helpful and have got me everything I have needed
KENNETH, August 2020




















The best delivery company I have dealt with in the eight years that I have had a stoma they are so friendly and regularly call me when theyt say every month to go through my order for the upcoming month so polite and helpful
The best delivery company I have dealt with in the eight years that I have had a stoma they are so friendly and regularly call me when theyt say every month to go through my order for the upcoming month so polite and helpful
Harry, July 2020




















It’s my Husband that as a stoma bag on we changed company about March this year and have been quite happy with this company ring him every few weeks to see if he needs a order really friendly and helpful
It’s my Husband that as a stoma bag on we changed company about March this year and have been quite happy with this company ring him every few weeks to see if he needs a order really friendly and helpful
Cathetine, July 2020




















I’ve been with bullen for a little while now, they have always been a great company, very helpful, considerate, keen to help with any questions I have had, great advising about new products available, and send out samples. Before and all through lockdown the service has been second to none,with deliveries on time. Thank you for your service.
I’ve been with bullen for a little while now, they have always been a great company, very helpful, considerate, keen to help with any questions I have had, great advising about new products available, and send out samples. Before and all through lockdown the service has been second to none,with deliveries on time. Thank you for your service.
Greta, June 2020




















They are so friendly they are just like family so caring and understanding nothing is any bother to them
They are so friendly they are just like family so caring and understanding nothing is any bother to them
Debbie, June 2020




















Bullen always ring me to remind me to put a prescription into my Doctors. I always get the same person from Bullen ring me, so you get to know the person at the end of the phone. If they think there is a new product on the market that they think might be better suited to me , they send free sample.
Bullen always ring me to remind me to put a prescription into my Doctors. I always get the same person from Bullen ring me, so you get to know the person at the end of the phone. If they think there is a new product on the market that they think might be better suited to me , they send free sample.
william, June 2020




















very patchy service, sometimes they ring you on the dairy date, other times you have to ring them. let me down badly on my first prescription order “THEY FORGOT”
very patchy service, sometimes they ring you on the dairy date, other times you have to ring them. let me down badly on my first prescription order “THEY FORGOT”
Karen, June 2020




















I love the fact that they phone me once a month to check what I need. My previous supplier was forever cancelling half of my order then blaming my doctors. I feel confident with bullens.
I love the fact that they phone me once a month to check what I need. My previous supplier was forever cancelling half of my order then blaming my doctors. I feel confident with bullens.
Zillah, June 2020




















My script goes directly to Bullens, and sometimes gets lost in their system. Usually one phone call clears things. Apart from that they are good.
My script goes directly to Bullens, and sometimes gets lost in their system. Usually one phone call clears things. Apart from that they are good.
Bernie, June 2020




















I find Bullens staff to be extremely helpful, kind and knowledgeable. They have got me Ostomy products for the next day delivered when I was running low. I was with Charter, only problem I had was they were tied to Coloplast products. I love the variety of Bullens. When I joined them I got a cotton good quality mattress protector as well as bag of Ostomy goodies. I especially love the lads and ladies. Read more
I find Bullens staff to be extremely helpful, kind and knowledgeable. They have got me Ostomy products for the next day delivered when I was running low. I was with Charter, only problem I had was they were tied to Coloplast products. I love the variety of Bullens. When I joined them I got a cotton good quality mattress protector as well as bag of Ostomy goodies. I especially love the lads and ladies on the phone. w
Gail, June 2020




















what I don’t like is when the perscription goes in it can take 2 to 3days to be pulled then a good week bfore bn delivered, I only no the products I have, however the girls do try, but management promise u the world and u get nothing, I’ve been in a situation twice now where my hubby’s had to drive around hospitals asking for products bcause we hv nothing left, bottles of product promised. Read more
what I don’t like is when the perscription goes in it can take 2 to 3days to be pulled then a good week bfore bn delivered, I only no the products I have, however the girls do try, but management promise u the world and u get nothing, I’ve been in a situation twice now where my hubby’s had to drive around hospitals asking for products bcause we hv nothing left, bottles of product promised to be del next day in march, I’m still waiting in june
June, May 2020




















Awful service, failed to process my order twice, leaving me to stick black disposal bags to my tummy, apologised but would not even send me samples to tide me over while they tried to sort out their mistake.
Awful service, failed to process my order twice, leaving me to stick black disposal bags to my tummy, apologised but would not even send me samples to tide me over while they tried to sort out their mistake.
Hara, May 2020




















hi, I’ve always been pleasantly surprised by how easy it was to speak to whomever phoned, they’re always very nice
hi, I’ve always been pleasantly surprised by how easy it was to speak to whomever phoned, they’re always very nice
Kathleen, May 2020




















From the first call very friendly and understanding our needs and will do anything to make you feel wanted there is nothing you can’t talk to them about I would highly recommend them to all stoma users
From the first call very friendly and understanding our needs and will do anything to make you feel wanted there is nothing you can’t talk to them about I would highly recommend them to all stoma users
Andrew, May 2020




















Bullens have been so helpful and friendly nothing is too much for them and being independent they cater for all bags so much better than Fittleworth who let me down very very badly at Xmas and could not be arsed about the anxiety that caused
Bullens have been so helpful and friendly nothing is too much for them and being independent they cater for all bags so much better than Fittleworth who let me down very very badly at Xmas and could not be arsed about the anxiety that caused
Terry, May 2020




















Bullens Healthcare are friendly and helpful as well as being professional I was particularly impressed with my last delivery as we are all in lockdown due to coved 19 and they still delivered within 2 days of receiving my order request.
Excellent I would recommend them to anyone
Bullens Healthcare are friendly and helpful as well as being professional I was particularly impressed with my last delivery as we are all in lockdown due to coved 19 and they still delivered within 2 days of receiving my order request.
Excellent I would recommend them to anyone
Peter, May 2020




















Bullpens have been fantastic. Efficient, professional and I appreciate the informative emails covering all aspects of stoma health. Very friendly and helpful on the phone.
Bullpens have been fantastic. Efficient, professional and I appreciate the informative emails covering all aspects of stoma health. Very friendly and helpful on the phone.
Tina, May 2020




















The staff are always super friendly and super helpful. They assist with free samples if you’re having any issues with a product and follow up on the results
The staff are always super friendly and super helpful. They assist with free samples if you’re having any issues with a product and follow up on the results
Sheena, May 2020




















Every time I have contacted bullion healthcare I have never had a negative experience he staff are very knowledgeable and can give me advice and help
Every time I have contacted bullion healthcare I have never had a negative experience he staff are very knowledgeable and can give me advice and help
Christine, May 2020




















Bullpen healthcare are excellent, I have been with them for a few years and have nothing but praise for them.
Bullpen healthcare are excellent, I have been with them for a few years and have nothing but praise for them.
Jean, May 2020




















Bullen are wonderful . They are friendly, efficient and reliable . I feel safe in the knowledge they are there for me in terms of supply – no need to panic if my supplies are running low I know I’ll get that phone call every month without fail, or I can ring them at any time – nothing is too much trouble
Bullen are wonderful . They are friendly, efficient and reliable . I feel safe in the knowledge they are there for me in terms of supply – no need to panic if my supplies are running low I know I’ll get that phone call every month without fail, or I can ring them at any time – nothing is too much trouble
Anthony, May 2020




















A few blips but sorted out quickly worst problem is the prescription from the doctor who does it get sent to some products get sent by Bullens others by the chemist a confusion which I am finding hard to get sorted
A few blips but sorted out quickly worst problem is the prescription from the doctor who does it get sent to some products get sent by Bullens others by the chemist a confusion which I am finding hard to get sorted
Elaine, May 2020




















Used this company for 5 years always reliable and they always ask about my well being and ask if they can help with anything
Used this company for 5 years always reliable and they always ask about my well being and ask if they can help with anything
Delma, May 2020




















both my aon and i use bullen healthcare..Every 4 weeks we get a call to do a stock check and place new order..Have no problems in the 2 yrs of using bullen
both my aon and i use bullen healthcare..Every 4 weeks we get a call to do a stock check and place new order..Have no problems in the 2 yrs of using bullen
Teresa, May 2020




















I have used Bullen Healthcare for a long time firstly with my spc catheter . And then I got a urostomy last year and have continued using them. I find they phone when they say to take my stock order and they have a good variety of complimentary items which you find is very useful when having a stoma. My stuff is discreetly packaged so no one knows what it is and is delivered when. Read more
I have used Bullen Healthcare for a long time firstly with my spc catheter . And then I got a urostomy last year and have continued using them. I find they phone when they say to take my stock order and they have a good variety of complimentary items which you find is very useful when having a stoma. My stuff is discreetly packaged so no one knows what it is and is delivered when said. Having this reliability when being new to getting use to a stoma is very important. Thank you Bullen Healthcare greatly appreciated.
Yvonne, May 2020




















bullen contact me every Month and deliver within a week. great service. great complimentary products also
bullen contact me every Month and deliver within a week. great service. great complimentary products also
Linda, April 2020




















this is my secind stoma ive used bullen both times cant fault tgem at all also used medi link there goid also
this is my secind stoma ive used bullen both times cant fault tgem at all also used medi link there goid also
Dorothy, April 2020




















Always friendly and do their best to help. Every person I have spoken to has been wonderful and manage to keep one step ahead
Always friendly and do their best to help. Every person I have spoken to has been wonderful and manage to keep one step ahead
Moira, April 2020




















Have had no problems at all with this provider, always ask how you are , is there anything else I need and delivery has been followed to the letter .
Have had no problems at all with this provider, always ask how you are , is there anything else I need and delivery has been followed to the letter .
Ernest, April 2020




















Been with Bullens a number of years now I can safely say that they have been brilliant in all aspects of stoma products.
Been with Bullens a number of years now I can safely say that they have been brilliant in all aspects of stoma products.
Carol, April 2020




















i have been with Bullen healthcare for several months now. they always give me a call on a monthly basis to ask what stoma products i need. They are really friendly and helpful and if i am running out of items they do their upmost to get my items out earlier to me. such lovely people. they should be praised for the great job that they are doing.
i have been with Bullen healthcare for several months now. they always give me a call on a monthly basis to ask what stoma products i need. They are really friendly and helpful and if i am running out of items they do their upmost to get my items out earlier to me. such lovely people. they should be praised for the great job that they are doing.
Ian, April 2020




















Never had anything but great service. If I miss a date to call them and they call me.During coronavirus supply was short but they did say that and will post out when supply arrives
Never had anything but great service. If I miss a date to call them and they call me.During coronavirus supply was short but they did say that and will post out when supply arrives
Angeline, April 2020




















I had a deeply concerning experience with Bullen and would advise people to avoid them.
I’d seen an ad for them in a stoma support organisation’s magazine and thought I’d give them a try. The guy I spoke to on the phone told me that the other stoma supply companies all made unnecessary prescription requests (i.e. for things that patients like me have not asked for) to GP surgeries, adding unnecessarily to NHS costs and profiting. Read more
I had a deeply concerning experience with Bullen and would advise people to avoid them.
I’d seen an ad for them in a stoma support organisation’s magazine and thought I’d give them a try. The guy I spoke to on the phone told me that the other stoma supply companies all made unnecessary prescription requests (i.e. for things that patients like me have not asked for) to GP surgeries, adding unnecessarily to NHS costs and profiting from it. He said that the company I had been using until then had got half a million pounds out of the NHS in this way, and that their parent company had some kind of financial influence on hospital stoma nurses, and that this biased the product advice those nurses would give to patients.
It was all very alarming stuff to hear. At the time, I was very credulous (and very vulnerable, having just gone through extensive surgery) and assumed I’d had a lucky escape and ended up with an ethical company that was blowing the whistle on dodgy behaviour within their sector. Well, Bullen proceeded to behave with me in exactly the way that member of staff had accused other companies of behaving.
When my GP surgery informed me that Bullen had made prescription requests in my name without my knowledge or consent, I had a lengthy phonecall with one of their staff. I was also by now having problems getting items I did actually need! She was very concerned and said she was going to pass on my experience and get it sorted – obviously I didn’t want to use the company any more, but I felt it was important to stop this happening in general. I also insisted on emailing her the details of our conversation, as I was uneasy that I had no evidence of my original phone conversation with her colleague and wanted to record that this discussion had happened. I also stated that I wanted to stop using Bullen and wanted my details removed from their records. This turned out to be a problem.
What happened was that Bullen continued requesting prescriptions from my GP surgery. I informed them that Bullen had refused to comply with my requests re: closing my account and deleting my personal data, and they agreed to only provide scrips to my old supply company, which I had gone back to after the original Bullen fiasco. However, after repeat contact from me, it was apparent that Bullen had no intention of doing as I asked, and I ended up googling the email address of the company director, since reporting the company to the Care Quality Commission seemed to be a difficult process. When I contacted her, she emailed back and said she wanted to discuss it by phone, but I did not want to have another conversation with anyone from Bullen that wouldn’t generate its own record, so I insisted on email. I never heard from her again.
Obviously you can make your own minds up, but I found Bullen’s practices extremely odd and unethical and I would strongly advise against using them.