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AmcareTM Group

4.77
From 77 reviews Read All Reviews
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Trust Amcare to deliver. We offer a full range of stoma, continence, and bowel care products from all the major manufacturers, delivered direct to any UK address, at no cost to you. Our award-winning partner DPD has a reliable fleet … Read more Amcare™ Group

Reliability
Communication
Product Range
Friendliness

Ross, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff on the phone are always friendly and helpful and my orders always arrive quickly.

The staff on the phone are always friendly and helpful and my orders always arrive quickly.

Morag, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Avery reliable friendly service customer care is excellent.

Avery reliable friendly service customer care is excellent.

Christina, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Never have any problem, even when the supplier has to arrange urgent delivery

Never have any problem, even when the supplier has to arrange urgent delivery

Jeffrey, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Iv used your company for the last 10 years, I can’t recommend you high enough, The service is wonderful, and the equipment is the very top the of any other equipment

Iv used your company for the last 10 years, I can’t recommend you high enough, The service is wonderful, and the equipment is the very top the of any other equipment

Chris, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very friendly and knowledgeable phone staff , excellent reliable delivery service and top range of the best products. What more do you need ?

Very friendly and knowledgeable phone staff , excellent reliable delivery service and top range of the best products. What more do you need ?

Keith, April 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Would have given five stars all round except that DPD let's them down when delivering to our area! Leaving a wrong location (we are very rural and the next house along can be far away no like in town!)

Would have given five stars all round except that DPD let's them down when delivering to our area! Leaving a wrong location (we are very rural and the next house along can be far away no like in town!)

Martyn, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are always great and resolve any delays and other issues straight away.

Staff are always great and resolve any delays and other issues straight away.

Reply from AmcareTM Group
26th April 2021

Hi Martyn, thanks for leaving us your review. We're glad to hear that you are happy with our service and to know that any delays or issues are dealt with as a matter of priority. If we can help any further, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Sandra, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?

100% reliable friendly service, with advice freely given if asked for, what more can anyone want ?

Reply from AmcareTM Group
12th April 2021

Hi Sandra, thanks for letting us know that you're happy with our service, we really appreciate you taking the time to leave us your comments. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Margaret, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly

Staff always friendly. Order always here on time or before. If there is a problem, it's always resolved quickly

Reply from AmcareTM Group
12th April 2021

Hi Margaret, we're pleased to hear that your experience with our staff and service is positive, and appreciate you taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Catherin, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.

Friendly knowledgeable staff who take time to listen and send out product samples to let you try if undecided. Prompt delivery.

Reply from AmcareTM Group
12th April 2021

Hi Catherin, thank you for your review, we're delighted to hear that you are happy with our service and our team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Gail, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Staff are friendly and helpful. Orders always come quickly. Can not fault anything.

Staff are friendly and helpful. Orders always come quickly. Can not fault anything.

Reply from AmcareTM Group
12th April 2021

Hi Gail, thank you for leaving us a positive review. We're delighted to hear you find the team friendly and helpful. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Sioban, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.

I have always had excellent service. The most important thing is all my needs are met … from friendly staff, to being kept up to date with new products, a stoma care nurse, and the web site to find information and advice. They do provide the complete package.

Reply from AmcareTM Group
12th April 2021

Hi Sioban, we're thrilled to hear that you feel we provide you with the complete package and will be sure to pass your feedback on to the team. Thank you for taking the time to leave us such a positive review. If we can help any further, please don’t hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Leica, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.

The staff are very professional, they keep me well informed and make sure my appliances arrive on time. I can not reccomend them highly enough.

Reply from AmcareTM Group
12th April 2021

Hi Leica, thanks for leaving us such a wonderful review. We really appreciate you taking the time to give us your feedback and we will be sure to share this with the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Barry, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.

Amcare have been wonderful, helpful, encouraging and innovative. I can't praise them enough.

Reply from AmcareTM Group
12th April 2021

Hi Barry, thank you for your lovely words, we really appreciate you leaving us your feedback. We're delighted to hear you're happy with the service you're receiving and if there is anything else we can help you with, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Margaret, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company

In the 28 years I have used Amcare I would find it extremely dificult to find fault with the service, and reliability. The staff are courteous and sensitive/ I would have no problem recommending the company

Reply from AmcareTM Group
12th April 2021

Hi Margaret, thank you for your wonderful review. We are thrilled to hear that you are happy with the service you've received over the past 28 years and we look forward to supporting you for many years to come. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Derrick, April 2021

4.00 out of 5
Reliability
Communication
Product Range
Friendliness

During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.

During the past 35 years my supply’s have been delivered promptly and correctly. If there was a problem it eas quickly resolved..The call agents have always been helpful and friendly. Highly recommend this company.

Reply from AmcareTM Group
12th April 2021

Hi Derrick, thank you so much for taking the time to leave us your feedback. We're happy to hear that we have been able to provide you with a prompt and friendly service over the past 35 years and we thank you for your continued loyalty. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Michael, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have received over 20 years of excellent service with high quality products

I have received over 20 years of excellent service with high quality products

Reply from AmcareTM Group
12th April 2021

Hi Michael, we're delighted to hear that you are happy with the service and products you have received from us over the past 20 years and thank you for leaving us such a positive review. If we can help any further, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Safia, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!

Absolutely fantastic, always great customer service especially from Mandy, she was brilliant!!!

Reply from AmcareTM Group
12th April 2021

Hi Safia, we're delighted to hear about your positive experience with our customer service team and will be sure to pass your feedback on. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jason, April 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Really helpful staff oh phone professional a no d reliable Products

Really helpful staff oh phone professional a no d reliable Products

Reply from AmcareTM Group
12th April 2021

Hi Jason, thank you for taking the time to leave us a positive review. We really appreciate you leaving us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅

You could not find a better company to supply your medical needs than AMCARE they have the most helpful staff who are friendly, efficient and understanding with your individual needs I could not speak more highly of them they actually show they sincerely care huge thanks to them all Peter Wootton 👍👍👌🏻✅

Reply from AmcareTM Group
12th April 2021

Hi Peter, thank you so much for leaving us such a wonderful review. We are delighted to hear that you are happy with the service you're receiving and we really appreciate you taking the time to leave us your comments. We will be sure to pass on your feedback to the team and look forward to speaking to you again soon. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Anne, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.

I have been with this company for approx 5 years, they are always consistently helpful, friendly and polite. Thanks to all staff including the delivery drivers.

Reply from AmcareTM Group
12th April 2021

Hi Anne, thank you for taking the time to leave us your review. We're delighted to read your comments and happy to know you find the team helpful, friendly and polite. If we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Diana, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.

For the past 4 years I havde found the staff helpful, sensitive, reliable and professional. Thier support has been invluable to me and even during the Pandemic I have not expefienced any delivery or supply problems. Every product I have asked for has been made available to me and their whoole approach and service have helped me through some very difficult times. Full marks to them and my grateful thanks.

Reply from AmcareTM Group
12th April 2021

Hi Diana, we are thrilled to hear about your positive experiences and happy to know that we have been able to support you through this difficult time. Thank you so much for leaving us your feedback, we will be sure to pass this on to the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Alan, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.

I have been using the service for over 20 years during which time i have encountered only 2 minor problems, both of which were immediately resolved, almost instantly. If every business came up to the same standard the world would be a much better place.

Reply from AmcareTM Group
12th April 2021

Hi Alan, thank you so much for leaving us your feedback. We're pleased to hear that we were able to resolve the issues you encountered and thank you for giving us the opportunity to sort them out for you. We always endeavour to find solutions as quickly as possible so we're happy to hear we were up to standard. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Lynn, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Amcare for 4 years and never had any problems. Always get my order on time

I have used Amcare for 4 years and never had any problems. Always get my order on time

Reply from AmcareTM Group
12th April 2021

Hi Lynn, thanks for leaving us a great review. We are really happy to hear that you have no problems with the service provided and thank you for taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Yola, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I found dealing with the staff always very reassuring and very comfortable

I found dealing with the staff always very reassuring and very comfortable

Reply from AmcareTM Group
12th April 2021

Hi Yola, thanks for taking the time to leave us a 5 star review and letting us know you're happy with the service provided. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Robert, March 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.

I have been using Armcares services for over a decade, in that time they have not failed to deliver the right product at the right time, always with a friendly, helpful attitude. Backed up by a very good delivery device. Thank you.

Reply from AmcareTM Group
12th April 2021

Hi Robert, we really appreciate your feedback, thanks for taking the time to leave us your review. We're delighted to hear that you've had such a positive experience over the past decade and we look forward to supporting you for many years to come. If you need anything, please give us a call on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Thomas, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very reliable company that I've used for years

Very reliable company that I've used for years

Reply from AmcareTM Group
12th April 2021

Hi Thomas, thanks for leaving us your feedback, we appreciate you taking the time to let us know about your experience. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Pauline, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

With only one exception i 24 month the service has been Excellent strong on care and friendliness My Ostomy supplies have been delivered with 4/7 days as a norm. Even during th ePandemic with staff working from home. Today was Mandy on other occasions its been Sandra or James.all staff have been friendly and professional

With only one exception i 24 month the service has been Excellent strong on care and friendliness My Ostomy supplies have been delivered with 4/7 days as a norm. Even during th ePandemic with staff working from home. Today was Mandy on other occasions its been Sandra or James.all staff have been friendly and professional

Reply from AmcareTM Group
12th April 2021

Hi Pauline, thanks for taking the time to leave us a review. We are pleased to hear you are happy with our service, the team will be delighted to receive your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Paul, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always friendly and very helpful

Always friendly and very helpful

Reply from AmcareTM Group
16th March 2021

Hi Paul, thank you for leaving us a positive review. We're delighted to hear you find the team friendly and helpful. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

MICHAEL, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

i have been with amcare after leaving hospital over 5 years ago and i find the staff professional, polite and always checking on how things are going. they always keep you up to date on new products that could help you, and i have no problem with deliveries. satisfaction 10/10

i have been with amcare after leaving hospital over 5 years ago and i find the staff professional, polite and always checking on how things are going. they always keep you up to date on new products that could help you, and i have no problem with deliveries. satisfaction 10/10

Reply from AmcareTM Group
16th March 2021

Hi Michael, thanks for the fantastic review, we really appreciate your feedback. We are so pleased to hear that your experience with Amcare is so positive and if we can be of any further help, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Diana, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Telephone staff always very polite, friendly and obliging. Deliveries come through very quickly and an all round excellent service.

Telephone staff always very polite, friendly and obliging. Deliveries come through very quickly and an all round excellent service.

Reply from AmcareTM Group
16th March 2021

Hi Diana, thank you for leaving us such a positive review. We are thrilled to hear that you are so happy with our service and will be sure to pass your feedback on to the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Susan, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Find the girls very helpful and very pleasant.

Find the girls very helpful and very pleasant.

Reply from AmcareTM Group
16th March 2021

Hi Susan, thank you for taking the time to leave us a positive review. We really appreciate you leaving us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jillian, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

This has been all new to my husband amcare have been so helpful with advice and made ordering appliances easy to order very friendly and efficient thankyou

This has been all new to my husband amcare have been so helpful with advice and made ordering appliances easy to order very friendly and efficient thankyou

Reply from AmcareTM Group
16th March 2021

Hi Jillian, thank you for leaving us such a wonderful review. We are delighted to hear that we have been able to help with advice and made the ordering process easy for you and your husband. If we can help any further, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Peter, March 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Service above and beyond. My TWOC hospital clinic had insufficient catheter supplies to keep me going until my first Amcare registration planned delivery. On my very first call, they made a special courier delivery after contacting my GP to confirm who I was. This was during bad snow when letters and deliveries were being disrupted. I was sure I was going to end up back in A&E with a fixed catheter again due to poor. Read more

Service above and beyond. My TWOC hospital clinic had insufficient catheter supplies to keep me going until my first Amcare registration planned delivery. On my very first call, they made a special courier delivery after contacting my GP to confirm who I was. This was during bad snow when letters and deliveries were being disrupted. I was sure I was going to end up back in A&E with a fixed catheter again due to poor weather poor nhs supply. AMCARE to the rescue. I would highly recommend them.

Reply from AmcareTM Group
11th March 2021

Hi Peter, we are thrilled to hear about your positive experience and to know that we were able to help you during what must have been a very worrying time for you. Thank you for your kind words, we will be sure to pass them on to the team. If we can be of any further assistance, please don't hesitate to call us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

John, March 2021

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

The company consistently provides an empathetic service and in my instance go the extra mile to ensure my prescription requests are correct. All customer service personnel are extremely professional and pleasant in their telephone manner.

The company consistently provides an empathetic service and in my instance go the extra mile to ensure my prescription requests are correct. All customer service personnel are extremely professional and pleasant in their telephone manner.

Reply from AmcareTM Group
11th March 2021

Hi John, thanks for letting us know you're happy with our service. We're so pleased to hear that you feel we go the extra mile to ensure accuracy and that you find the team welcoming. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Bernard, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always ring me up to see what I require and deliver when I request

Always ring me up to see what I require and deliver when I request

Reply from AmcareTM Group
18th February 2021

Hi Bernard, thanks for leaving us a positive review, we're really glad to hear you're happy with our service. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Barbara, January 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Amcare and the company they merged with, Homestyle for 18 years. You do need to order in advance, they usually take about 10-14 days to deliver from order, but they do all the necessary. I phone them with my order, they liaise with my GP and have the prescription sent direct to them, and fill the order, so I don’t have to do anything but phone my order and wait. Read more

I have been with Amcare and the company they merged with, Homestyle for 18 years. You do need to order in advance, they usually take about 10-14 days to deliver from order, but they do all the necessary. I phone them with my order, they liaise with my GP and have the prescription sent direct to them, and fill the order, so I don’t have to do anything but phone my order and wait for the delivery. I have never had any problems with Amcare.

Reply from AmcareTM Group
18th February 2021

Hi Barbara, thanks for taking the time to leave us a positive review and for 18 years of loyalty. We're pleased to hear that you're happy with our service. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Joan, January 2021

2.00 out of 5
Reliability
Communication
Product Range
Friendliness

When I first used this company it was very efficient but since October this year the service has been appalling and it has caused me severe anxiety and panic attacks. I have had to repeatedly ring them to find out if they have sent my prescription to my GP surgery and after contacting my surgery have been told they haven’t received a prescription request. To begin with they emailed the prescription request, followed. Read more

When I first used this company it was very efficient but since October this year the service has been appalling and it has caused me severe anxiety and panic attacks. I have had to repeatedly ring them to find out if they have sent my prescription to my GP surgery and after contacting my surgery have been told they haven’t received a prescription request. To begin with they emailed the prescription request, followed by a written request sent by Royal Mail. However in since October they have sent the request by Royal Mail and when I questioned this with them they said the hadn’t got the email address of my surgery! I have lost confidence in this company as I don’t believe what they are telling me. I would definitely not recommend this company.

Reply from AmcareTM Group
18th February 2021

Hi Joan, we are very sorry to hear about your experience and the undue pressure this has caused you. You shouldn’t need to chase us for your prescription as we deal directly with the GP on your behalf and it is our normal practice to keep you updated with regular calls. We would like to look further into what happened in your instance as we want to provide you with the best possible service we can. With that in mind, we have organised for our Head of Customer Services, Fiona to look into this for you. Can you please send her an email with your details to complaints@amcaregroup.co.uk and she will contact you to discuss further. Thank you for giving us the opportunity to put things right.

Regards

Sally, Customer Experience Team - AmcareTM Group

Brigid, November 2020

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Usually get delivery correct but don’t cope well with change of address however they have never left me short and are polite and helpful on the phone

Usually get delivery correct but don’t cope well with change of address however they have never left me short and are polite and helpful on the phone

Reply from AmcareTM Group
18th February 2021

Hi Brigid, thanks for providing us with your feedback. We are glad to hear that you are happy with the service on the whole but have noted your comments about changes to personal details. We have been working on a new system to ensure that changes to details are instantly updated so we hope that you don't experience any future problems, but don't hesitate to contact us on 0800 88 50 50 if you have any concerns.

Regards

Sally, Customer Experience Team - AmcareTM Group

Su, October 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare are always polite, professional and friendly. Willing to have a chat to get you through the day.

Amcare are always polite, professional and friendly. Willing to have a chat to get you through the day.

Reply from AmcareTM Group
18th February 2021

Hi Su, thanks so much for your positive review, we appreciate you taking the time to leave us your feedback. We will pass your comments on to the team and we're sure they will be delighted to hear about your experience. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jo, October 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve been with Amcare since 1992, all the staff are kind, friendly and helpful. They care about you and make you, and want to make you, feel supported. Every part of the service is exemplary. They help with finding the right products, (even if it’s not theirs) they provide, amongst other things, counselling, post operative exercises, a nurse to chat about problems, hydration advice and so much more. I will always be an Amcare customer,. Read more

I’ve been with Amcare since 1992, all the staff are kind, friendly and helpful. They care about you and make you, and want to make you, feel supported. Every part of the service is exemplary. They help with finding the right products, (even if it’s not theirs) they provide, amongst other things, counselling, post operative exercises, a nurse to chat about problems, hydration advice and so much more. I will always be an Amcare customer, they are the best.

Reply from AmcareTM Group
18th February 2021

Hi Jo, thank you for leaving us such a wonderful review. We are absolutely delighted to hear about your experience and that you feel so supported. We will be sure to pass your feedback on to the team and look forward to supporting you for many years to come. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

George, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

No problems

No problems

Reply from AmcareTM Group
18th February 2021

Hi George, thanks for leaving us a great review. We are really happy to hear that you have no problems with the service provided and thank you for taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Terri, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

all ready to help .friendly and efficient

all ready to help .friendly and efficient

Reply from AmcareTM Group
18th February 2021

Hi Terri, thanks for leaving us your positive review. We are delighted to hear that you find the service efficient, helpful and friendly and will pass your comments on to the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Julie, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very happy x

Very happy x

Reply from AmcareTM Group
18th February 2021

Hi Julie, thanks for taking the time to leave us a 5 star review and letting us know you're very happy with the service provided. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Janet, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

There have been occasions when I had let my supplies of ostomy appkiances run to low and at very short notice Ancare came to the rescue andhad an urgent delivery for me in advance of receiving my prescriptions. On one occassion I was over seas and had list my luggage with apiances in. One telephone call to Amcare and they sent an urgent delivery out to me. Staff go out of there way to. Read more

There have been occasions when I had let my supplies of ostomy appkiances run to low and at very short notice Ancare came to the rescue andhad an urgent delivery for me in advance of receiving my prescriptions. On one occassion I was over seas and had list my luggage with apiances in. One telephone call to Amcare and they sent an urgent delivery out to me. Staff go out of there way to give a very caring and supportive service. I have been receiving my ostomy appliances from amcare for the past 39 years. They remain consistent, caring and very helpful.

Reply from AmcareTM Group
18th February 2021

Hi Janet, thank you so much for letting us know about your positive experiences. We are delighted to hear that you are happy with the service provided and that we have been able to help you with urgent deliveries. The team go out of their way to deliver the best possible customer experience so they will be thrilled to hear your comments. Thank you for your continued loyalty and giving us the opportunity to support you. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

christine, September 2020

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

i request my items from the GP and they pass request to Amcare. order arrives in a couple of days.

i request my items from the GP and they pass request to Amcare. order arrives in a couple of days.

Reply from AmcareTM Group
18th February 2021

Hi Christine, thanks for leaving us a great review. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

KENNETH, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Ever since I left Hospital armed with my home package,and after one visit at home from a Nurse I have been completely satisfied with the service I have received from Amcare, one phone call and I wait maybe 2-3 days for my parcel to arrive. My order arrives as requested, there are changes to my order from time to time. Particularly like the Phone call to see if I am happy I have. Read more

Ever since I left Hospital armed with my home package,and after one visit at home from a Nurse I have been completely satisfied with the service I have received from Amcare, one phone call and I wait maybe 2-3 days for my parcel to arrive. My order arrives as requested, there are changes to my order from time to time. Particularly like the Phone call to see if I am happy I have enough supplies if a long Christmas Break is due. Nothing has made me worry up to this time.

Reply from AmcareTM Group
18th February 2021

Hi Kenneth, thanks for your feedback. We are delighted to hear that you are happy with our service and delivery times. We take all our customer comments on board so it's great to hear that you are satisfied and that the communication is working well for you. We look forward to speaking to you soon. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Susan, August 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Am are have always been extremely helpful. In the past they have chased prescriptions from GP. They always ring each month and even get a time supplies will be delivered.

Am are have always been extremely helpful. In the past they have chased prescriptions from GP. They always ring each month and even get a time supplies will be delivered.

Reply from AmcareTM Group
18th February 2021

Hi Susan, thanks for your 5 star review. We are really happy to hear that the service and communication the team are providing has been helpful and really value your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Stephen, August 2020

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

If been using Amcare for years and they have never let me down , good service and and excellent communications

If been using Amcare for years and they have never let me down , good service and and excellent communications

Reply from AmcareTM Group
18th February 2021

Hi Stephen, thanks for leaving us a positive review. We are glad to hear you are happy with our service and communication, the team will be delighted to receive your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Geoffrey, August 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have had a stoma for the past 28 years I having been using Amcare for the last 10 years .The girls in the office who do the prescriptions are excellent ,very helpful nothing is too much trouble .I use the Lincoln Office .I cannot speak more highly of the ladies who work in the office ,Sarah is one of them who I deal with .

I have had a stoma for the past 28 years I having been using Amcare for the last 10 years .The girls in the office who do the prescriptions are excellent ,very helpful nothing is too much trouble .I use the Lincoln Office .I cannot speak more highly of the ladies who work in the office ,Sarah is one of them who I deal with .

Reply from AmcareTM Group
18th February 2021

Hi Geoffrey, thanks so much for leaving us your feedback, and for your continued loyalty. We are delighted to hear about your experience and we will be sure to pass your comments on to Sarah and the team at the Lincoln office. We look forward to speaking to you again soon. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Carol, August 2020

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

New to this but on the whole Amcare seem to be doing a good job for me

New to this but on the whole Amcare seem to be doing a good job for me

Reply from AmcareTM Group
18th February 2021

Hi Carol, thanks for letting us know that you're happy with our service, we appreciate you taking the time to leave us your comments. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Kirsty, July 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always get order out on time and communicate well

Always get order out on time and communicate well

Ravinder, July 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare 100% all the way, very efficient went with Fittleworth for a short period of time but found them to be questioning my prescription every time so reverted back to Amcare. Amcare will always call or contact me if there is a problem with my prescription. I have found that the customer service is absolutely brilliant, very friendly and very knowledgeable

Amcare 100% all the way, very efficient went with Fittleworth for a short period of time but found them to be questioning my prescription every time so reverted back to Amcare. Amcare will always call or contact me if there is a problem with my prescription. I have found that the customer service is absolutely brilliant, very friendly and very knowledgeable

Jan, June 2020

1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Waited since January 2020 for them to send my Comfizz briefs that they had the prescription. Told me in February after calling several times they wouldn’t be available until March/April. Foned and foned with promises I will get a call back. Never happens!!!

Waited since January 2020 for them to send my Comfizz briefs that they had the prescription. Told me in February after calling several times they wouldn’t be available until March/April. Foned and foned with promises I will get a call back. Never happens!!!

Sue, June 2020

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Very reliable, only company I have used since having my stoma 6m ago and have had not cause to consider changing. Staff are always friendly helpful and happy to make contact with my stoma nurse if I ask them about things which they are not happy to answer themselves

Product delivered by same friendly dpd driver most of the time.

If I had to have a criticism it would be that sometimes products are packed in larger. Read more

Very reliable, only company I have used since having my stoma 6m ago and have had not cause to consider changing. Staff are always friendly helpful and happy to make contact with my stoma nurse if I ask them about things which they are not happy to answer themselves

Product delivered by same friendly dpd driver most of the time.

If I had to have a criticism it would be that sometimes products are packed in larger boxes than
Necessary

Suzanne, June 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare are really helpful being someone who is new to stoma. To start with l didn’t know how long a box would last np phoned them up were really helpful, didn’t make me feel stupid and expressed replacements. They have a range of products and will send samples, if you have a problem they will help. I would recommend Amcare with confidence.

Amcare are really helpful being someone who is new to stoma. To start with l didn’t know how long a box would last np phoned them up were really helpful, didn’t make me feel stupid and expressed replacements. They have a range of products and will send samples, if you have a problem they will help. I would recommend Amcare with confidence.

JANE, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very helpful and understanding on the phone.Promp deliveries and early posting if you are short of anything.

Very helpful and understanding on the phone.Promp deliveries and early posting if you are short of anything.

Sandra, May 2020

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent customer service. Quick delivery of items.

Excellent customer service. Quick delivery of items.

Suzanne, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful if l run short of anything will.post it straight away or if larger order get to me asap. Excellent service!

Always helpful if l run short of anything will.post it straight away or if larger order get to me asap. Excellent service!

Ravinder, May 2020

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

very friendly, will call my GP’s to get my repeat prescription when I need my medical supplies. They have been checking on me to make sure I was ok

very friendly, will call my GP’s to get my repeat prescription when I need my medical supplies. They have been checking on me to make sure I was ok

Alan, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare have been excellent

Amcare have been excellent

Lynn, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They are lovely as I am new to this

They are lovely as I am new to this

Susan, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been with You amcare for 17 years without any problems .
Very friendly and helpful staff

Have been with You amcare for 17 years without any problems .
Very friendly and helpful staff

Susan, May 2020

5.00 out of 5
Reliability
Communication
Product Range