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Amcare by Convatec

4.30

From 365 reviews Read All Reviews

80% Of Reviewers Recommend Amcare by Convatec

Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking … Read more

Reliability

Communication

Product Range

Friendliness

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Kathy, September 2026

Upvote

5.00 out of 5

Reliability

Communication

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Friendliness

Switched to Amcare after failures by securicare. What a difference. Stock arrives in a timely manner and safely in boxes. Staff on phone are friendly and so helpful

Reply from Amcare by Convatec

22nd September 2026

Thank you, Kathy, for your kind review! Many people don’t realise they have a choice in how they receive their stoma or continence supplies. At Amcare, we’re here to make sure you feel supported, and it’s so lovely to hear we’ve been able to help you.

Regards

Rebecca C - Amcare by Convatec

Alwine, September 2026

Upvote

3.75 out of 5

Reliability

Communication

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Friendliness

I changed to Amcare a few months ago after having had many problems with Fittleworth. They promised to manage my deliveries better, but sadly this has not been the case to date. The things which have gone wrong are: - not having my products in stock and then struggling to fulfil the order - slow to fulfil order once prescription received from GP - poor communication between warehouse and their office, so if there is a problem with the order this is not communicated back to the office and the client does not get informed - staff are polite and helpful and apologetic. - I hope they will improve

Reply from Amcare by Convatec

15th September 2026

Thank you for your feedback, Alwine. We're really sorry to hear that your experience hasn't fully met expectations and that you've encountered issues with your deliveries. We appreciate you recognising the friendliness and helpfulness of our team, and we're sorry for the frustration these issues have caused. If you'd like to discuss your experience further, please don't hesitate to contact our Customer Services team by calling 0800 88 50 50 or emailing enquiry@amcaregroup.co.uk so we can look into this for you. Thank you for choosing Amcare. 💜

Regards

Rebecca C - Amcare by Convatec

Adele, September 2026

Upvote

5.00 out of 5

Reliability

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I have used convatec for 2 years. I have never had any complaints. They contact me once a month to see if i need supplies. They have always be polite and friendly. Would recommend convatec to anyone. Thank you for being there for the last w years. Also would lije to say thank you for the birthday card, a really lovely thing to do

Reply from Amcare by Convatec

8th September 2026

Thank you, Adele, for your kind review. We are so glad to hear that you have had a great experience. Here at Amcare, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs, and we are proud to be able to support you in this way.

Regards

Rebecca C - Amcare by Convatec

Liz, September 2026

Upvote

5.00 out of 5

Reliability

Communication

Product Range

Friendliness

I cannot praise this company enough. They have never let me down in the 16 years I’ve had a stoma. I was switched to another supplier by my doctors surgery who were awful and I asked to go back to Amcare and was so relieved that I was able to. They make me feel very safe in their care.

Reply from Amcare by Convatec

8th September 2026

Thank you, Liz, for sharing your experience and for your continued loyalty. We are so glad to have been able to support you in your journey. Reviews like yours really help to spread the message that people do have a choice, both in terms of the products they use, as well as how and when they receive them. It’s something many don’t realise, and we’re proud to support that flexibility through Amcare.

Regards

Rebecca C - Amcare by Convatec

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