Report Review

  • Hidden
  • Hidden
  • Please state why you have reported this review. Reviews that violate our Review Guidelines or Terms & Conditions will be removed.
  • This field is for validation purposes and should be left unchanged.

AmcareTM Group

3.88 blank blank blank blank blank
From 206 reviews Read All Reviews
blank
The ‘verified provider’ badge is given to home delivery services who are committed to providing their customers with a compassionate, caring and informative service and actively looks to communicate with their customers in order to improve the customer relationship.
A ‘verified provider’ works closely with Healthcare Delivery Reviews in order to understand how they can best support their customers and uses our healthcare review platform to monitor and reply to reviews. You can find more information by clicking here.
Provider Logo

Trust Amcare to deliver. We offer a full range of stoma, continence, and bowel care products from all the major manufacturers, delivered direct to any UK address, at no cost to you. Our award-winning partner DPD has a reliable fleet … Read more

Reliability blank blank blank blank blank
Communication blank blank blank blank blank
Product Range blank blank blank blank blank
Friendliness blank blank blank blank blank

John, August 2022

Upvote
  • blank
  • blank
  • blank
  • blank
  • blank
2.00 out of 5
Reliability blank blank blank blank blank
Communication blank blank blank blank blank
Product Range blank blank blank blank blank
Friendliness blank blank blank blank blank

I have been with Amcare and their predecessor Homestyle for 14 years. Initially, when Amcare took over they struggled to provide a decent service: it took a long time, sometimes 20 minutes or more, to get through to place an order and their new systems proved to be inefficient and orders were difficult to process with the blame often being laid, unfairly in my view, with our surgery. After a few months this improved and

I have been with Amcare and their predecessor Homestyle for 14 years. Initially, when Amcare took over they struggled to provide a decent service: it took a long time, sometimes 20 minutes or more, to get through to place an order and their new systems proved to be inefficient and orders were difficult to process with the blame often being laid, unfairly in my view, with our surgery. After a few months this improved and they were able to provide a decent service. Next I was told that they were limiting the number of free dry wipes that they would provide with an order - this presented me with problems that I could only supplement by using toilet roll. Next I was told that they had also limited the number of disposal bags that they would supply. While this was not a problem, it was perhaps further indication that they were seeking to quite radically cut costs, reduce product offer and increase profits. Today I was told that they would no longer supply me with the Coloplast ostomy bags that I need to use. Having had may abdominal operations I am left with soft tissue hernias which make keeping the bag secure more difficult. Apparently they are seeking to only supply their own 'in house' alternative. When I asked for a name and address to make a complaint to I was told that only a first name can be supplied. Amcare have all my personal details - why cannot I write to someone who is named? Very disappointing from a customer of many years. John Coughlan 59 Muswell Road London N10 2BS

Martin, August 2022

Upvote
  • blank
  • blank
  • blank
  • blank
  • blank
5.00 out of 5
Reliability blank blank blank blank blank
Communication blank blank blank blank blank
Product Range blank blank blank blank blank
Friendliness blank blank blank blank blank

Always reliable, prescription delivered within a few days.

Always reliable, prescription delivered within a few days.

Carole, August 2022

Upvote
  • blank
  • blank
  • blank
  • blank
  • blank
5.00 out of 5
Reliability blank blank blank blank blank
Communication blank blank blank blank blank
Product Range blank blank blank blank blank
Friendliness blank blank blank blank blank

Only had one order but was delivered on time with nothing missing so hope this continues

Only had one order but was delivered on time with nothing missing so hope this continues

Jeannie, July 2022

Upvote
  • blank
  • blank
  • blank
  • blank
  • blank
5.00 out of 5
Reliability blank blank blank blank blank
Communication blank blank blank blank blank
Product Range blank blank blank blank blank
Friendliness blank blank blank blank blank

When you have a medical condition it can be a daunting experience so being able to get the supplies you need as well as speaking to experts if needed, is vital. Fast delivery is also important. Amcare ticks all the boxes and I am happy to recommend them.

When you have a medical condition it can be a daunting experience so being able to get the supplies you need as well as speaking to experts if needed, is vital. Fast delivery is also important. Amcare ticks all the boxes and I am happy to recommend them.

Hidden
Name*
Consent*