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AmcareTM Group
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Trust Amcare to deliver. We offer a full range of stoma, continence, and bowel care products from all the major manufacturers, delivered direct to any UK address, at no cost to you. Our award-winning partner DPD has a reliable fleet … Read more
John, August 2022
I have been with Amcare and their predecessor Homestyle for 14 years. Initially, when Amcare took over they struggled to provide a decent service: it took a long time, sometimes 20 minutes or more, to get through to place an order and their new systems proved to be inefficient and orders were difficult to process with the blame often being laid, unfairly in my view, with our surgery. After a few months this improved and
I have been with Amcare and their predecessor Homestyle for 14 years. Initially, when Amcare took over they struggled to provide a decent service: it took a long time, sometimes 20 minutes or more, to get through to place an order and their new systems proved to be inefficient and orders were difficult to process with the blame often being laid, unfairly in my view, with our surgery. After a few months this improved and they were able to provide a decent service. Next I was told that they were limiting the number of free dry wipes that they would provide with an order - this presented me with problems that I could only supplement by using toilet roll. Next I was told that they had also limited the number of disposal bags that they would supply. While this was not a problem, it was perhaps further indication that they were seeking to quite radically cut costs, reduce product offer and increase profits. Today I was told that they would no longer supply me with the Coloplast ostomy bags that I need to use. Having had may abdominal operations I am left with soft tissue hernias which make keeping the bag secure more difficult. Apparently they are seeking to only supply their own 'in house' alternative. When I asked for a name and address to make a complaint to I was told that only a first name can be supplied. Amcare have all my personal details - why cannot I write to someone who is named? Very disappointing from a customer of many years. John Coughlan 59 Muswell Road London N10 2BS
Jeannie, July 2022
When you have a medical condition it can be a daunting experience so being able to get the supplies you need as well as speaking to experts if needed, is vital. Fast delivery is also important. Amcare ticks all the boxes and I am happy to recommend them.
When you have a medical condition it can be a daunting experience so being able to get the supplies you need as well as speaking to experts if needed, is vital. Fast delivery is also important. Amcare ticks all the boxes and I am happy to recommend them.
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