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Amcare by Convatec

4.30

From 367 reviews Read All Reviews

80.11% Of Reviewers Recommend Amcare by Convatec

Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking … Read more

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Donna, November 2026

Upvote

4.75 out of 5

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Communication

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Friendliness

Never had any issues on Amcares end. It's usually my GP that makes mistakes.

Reply from Amcare by Convatec

4th November 2026

Thank you so much for your thoughtful review, Donna. We 're delighted to hear that you've had a positive experience with Amcare. We’re committed to making it easy for our customers to access the services they need, and your feedback reassures us that we’re on the right path. If there is ever anything we can do to support you more, please do not hesitate to reach out.

Regards

Rebecca C - Amcare by Convatec

Roger, October 2026

Upvote

5.00 out of 5

Reliability

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Friendliness

I recently moved home and couldn’t find what the packers had done with my pouches - a real emergency that will resonate with ostomates. Amcare calmly stepped in with emergency supplies, which gave me time to register with a new GP and get things regularised. And they followed up to check I had what I needed. Brilliant, personal service.

Reply from Amcare by Convatec

26th October 2026

Thank you, Roger, for your kind review. We are so glad to have been able to support you, here at Amcare we know how important it is to have access to the products and services you need, and your feedback reassures us that we are on the right path. Thank you again for sharing your experience.

Regards

Rebecca C - Amcare by Convatec

Kathy, September 2026

Upvote

5.00 out of 5

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Switched to Amcare after failures by securicare. What a difference. Stock arrives in a timely manner and safely in boxes. Staff on phone are friendly and so helpful

Reply from Amcare by Convatec

22nd September 2026

Thank you, Kathy, for your kind review! Many people don’t realise they have a choice in how they receive their stoma or continence supplies. At Amcare, we’re here to make sure you feel supported, and it’s so lovely to hear we’ve been able to help you.

Regards

Rebecca C - Amcare by Convatec

Alwine, September 2026

Upvote

3.75 out of 5

Reliability

Communication

Product Range

Friendliness

I changed to Amcare a few months ago after having had many problems with Fittleworth. They promised to manage my deliveries better, but sadly this has not been the case to date. The things which have gone wrong are: - not having my products in stock and then struggling to fulfil the order - slow to fulfil order once prescription received from GP - poor communication between warehouse and their office, so if there is a problem with the order this is not communicated back to the office and the client does not get informed - staff are polite and helpful and apologetic. - I hope they will improve

Reply from Amcare by Convatec

15th September 2026

Thank you for your feedback, Alwine. We're really sorry to hear that your experience hasn't fully met expectations and that you've encountered issues with your deliveries. We appreciate you recognising the friendliness and helpfulness of our team, and we're sorry for the frustration these issues have caused. If you'd like to discuss your experience further, please don't hesitate to contact our Customer Services team by calling 0800 88 50 50 or emailing enquiry@amcaregroup.co.uk so we can look into this for you. Thank you for choosing Amcare. 💜

Regards

Rebecca C - Amcare by Convatec

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