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AmcareTM Group

4.62
From 42 reviews Read All Reviews
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Trust Amcare to deliver. We offer a full range of stoma, continence, and bowel care products from all the major manufacturers, delivered direct to any UK address, at no cost to you. Our award-winning partner DPD has a reliable fleet … Read more Amcare TM Group

Reliability
Communication
Product Range
Friendliness

Bernard, January 2021

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always ring me up to see what I require and deliver when I request

Always ring me up to see what I require and deliver when I request

Reply from AmcareTM Group
18th February 2021

Hi Bernard, thanks for leaving us a positive review, we're really glad to hear you're happy with our service. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Barbara, January 2021

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Amcare and the company they merged with, Homestyle for 18 years. You do need to order in advance, they usually take about 10-14 days to deliver from order, but they do all the necessary. I phone them with my order, they liaise with my GP and have the prescription sent direct to them, and fill the order, so I don’t have to do anything but phone my order and wait. Read more

I have been with Amcare and the company they merged with, Homestyle for 18 years. You do need to order in advance, they usually take about 10-14 days to deliver from order, but they do all the necessary. I phone them with my order, they liaise with my GP and have the prescription sent direct to them, and fill the order, so I don’t have to do anything but phone my order and wait for the delivery. I have never had any problems with Amcare.

Reply from AmcareTM Group
18th February 2021

Hi Barbara, thanks for taking the time to leave us a positive review and for 18 years of loyalty. We're pleased to hear that you're happy with our service. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Joan, January 2021

2.00 out of 5
Reliability
Communication
Product Range
Friendliness

When I first used this company it was very efficient but since October this year the service has been appalling and it has caused me severe anxiety and panic attacks. I have had to repeatedly ring them to find out if they have sent my prescription to my GP surgery and after contacting my surgery have been told they haven’t received a prescription request. To begin with they emailed the prescription request, followed. Read more

When I first used this company it was very efficient but since October this year the service has been appalling and it has caused me severe anxiety and panic attacks. I have had to repeatedly ring them to find out if they have sent my prescription to my GP surgery and after contacting my surgery have been told they haven’t received a prescription request. To begin with they emailed the prescription request, followed by a written request sent by Royal Mail. However in since October they have sent the request by Royal Mail and when I questioned this with them they said the hadn’t got the email address of my surgery! I have lost confidence in this company as I don’t believe what they are telling me. I would definitely not recommend this company.

Reply from AmcareTM Group
18th February 2021

Hi Joan, we are very sorry to hear about your experience and the undue pressure this has caused you. You shouldn’t need to chase us for your prescription as we deal directly with the GP on your behalf and it is our normal practice to keep you updated with regular calls. We would like to look further into what happened in your instance as we want to provide you with the best possible service we can. With that in mind, we have organised for our Head of Customer Services, Fiona to look into this for you. Can you please send her an email with your details to complaints@amcaregroup.co.uk and she will contact you to discuss further. Thank you for giving us the opportunity to put things right.

Regards

Sally, Customer Experience Team - AmcareTM Group

Brigid, November 2020

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Usually get delivery correct but don’t cope well with change of address however they have never left me short and are polite and helpful on the phone

Usually get delivery correct but don’t cope well with change of address however they have never left me short and are polite and helpful on the phone

Reply from AmcareTM Group
18th February 2021

Hi Brigid, thanks for providing us with your feedback. We are glad to hear that you are happy with the service on the whole but have noted your comments about changes to personal details. We have been working on a new system to ensure that changes to details are instantly updated so we hope that you don't experience any future problems, but don't hesitate to contact us on 0800 88 50 50 if you have any concerns.

Regards

Sally, Customer Experience Team - AmcareTM Group

Su, October 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare are always polite, professional and friendly. Willing to have a chat to get you through the day.

Amcare are always polite, professional and friendly. Willing to have a chat to get you through the day.

Reply from AmcareTM Group
18th February 2021

Hi Su, thanks so much for your positive review, we appreciate you taking the time to leave us your feedback. We will pass your comments on to the team and we're sure they will be delighted to hear about your experience. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Jo, October 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I’ve been with Amcare since 1992, all the staff are kind, friendly and helpful. They care about you and make you, and want to make you, feel supported. Every part of the service is exemplary. They help with finding the right products, (even if it’s not theirs) they provide, amongst other things, counselling, post operative exercises, a nurse to chat about problems, hydration advice and so much more. I will always be an Amcare customer,. Read more

I’ve been with Amcare since 1992, all the staff are kind, friendly and helpful. They care about you and make you, and want to make you, feel supported. Every part of the service is exemplary. They help with finding the right products, (even if it’s not theirs) they provide, amongst other things, counselling, post operative exercises, a nurse to chat about problems, hydration advice and so much more. I will always be an Amcare customer, they are the best.

Reply from AmcareTM Group
18th February 2021

Hi Jo, thank you for leaving us such a wonderful review. We are absolutely delighted to hear about your experience and that you feel so supported. We will be sure to pass your feedback on to the team and look forward to supporting you for many years to come. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

George, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

No problems

No problems

Reply from AmcareTM Group
18th February 2021

Hi George, thanks for leaving us a great review. We are really happy to hear that you have no problems with the service provided and thank you for taking the time to leave us your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Terri, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

all ready to help .friendly and efficient

all ready to help .friendly and efficient

Reply from AmcareTM Group
18th February 2021

Hi Terri, thanks for leaving us your positive review. We are delighted to hear that you find the service efficient, helpful and friendly and will pass your comments on to the team. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Julie, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very happy x

Very happy x

Reply from AmcareTM Group
18th February 2021

Hi Julie, thanks for taking the time to leave us a 5 star review and letting us know you're very happy with the service provided. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Janet, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

There have been occasions when I had let my supplies of ostomy appkiances run to low and at very short notice Ancare came to the rescue andhad an urgent delivery for me in advance of receiving my prescriptions. On one occassion I was over seas and had list my luggage with apiances in. One telephone call to Amcare and they sent an urgent delivery out to me. Staff go out of there way to. Read more

There have been occasions when I had let my supplies of ostomy appkiances run to low and at very short notice Ancare came to the rescue andhad an urgent delivery for me in advance of receiving my prescriptions. On one occassion I was over seas and had list my luggage with apiances in. One telephone call to Amcare and they sent an urgent delivery out to me. Staff go out of there way to give a very caring and supportive service. I have been receiving my ostomy appliances from amcare for the past 39 years. They remain consistent, caring and very helpful.

Reply from AmcareTM Group
18th February 2021

Hi Janet, thank you so much for letting us know about your positive experiences. We are delighted to hear that you are happy with the service provided and that we have been able to help you with urgent deliveries. The team go out of their way to deliver the best possible customer experience so they will be thrilled to hear your comments. Thank you for your continued loyalty and giving us the opportunity to support you. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

christine, September 2020

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

i request my items from the GP and they pass request to Amcare. order arrives in a couple of days.

i request my items from the GP and they pass request to Amcare. order arrives in a couple of days.

Reply from AmcareTM Group
18th February 2021

Hi Christine, thanks for leaving us a great review. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

KENNETH, September 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Ever since I left Hospital armed with my home package,and after one visit at home from a Nurse I have been completely satisfied with the service I have received from Amcare, one phone call and I wait maybe 2-3 days for my parcel to arrive. My order arrives as requested, there are changes to my order from time to time. Particularly like the Phone call to see if I am happy I have. Read more

Ever since I left Hospital armed with my home package,and after one visit at home from a Nurse I have been completely satisfied with the service I have received from Amcare, one phone call and I wait maybe 2-3 days for my parcel to arrive. My order arrives as requested, there are changes to my order from time to time. Particularly like the Phone call to see if I am happy I have enough supplies if a long Christmas Break is due. Nothing has made me worry up to this time.

Reply from AmcareTM Group
18th February 2021

Hi Kenneth, thanks for your feedback. We are delighted to hear that you are happy with our service and delivery times. We take all our customer comments on board so it's great to hear that you are satisfied and that the communication is working well for you. We look forward to speaking to you soon. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Susan, August 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Am are have always been extremely helpful. In the past they have chased prescriptions from GP. They always ring each month and even get a time supplies will be delivered.

Am are have always been extremely helpful. In the past they have chased prescriptions from GP. They always ring each month and even get a time supplies will be delivered.

Reply from AmcareTM Group
18th February 2021

Hi Susan, thanks for your 5 star review. We are really happy to hear that the service and communication the team are providing has been helpful and really value your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Stephen, August 2020

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

If been using Amcare for years and they have never let me down , good service and and excellent communications

If been using Amcare for years and they have never let me down , good service and and excellent communications

Reply from AmcareTM Group
18th February 2021

Hi Stephen, thanks for leaving us a positive review. We are glad to hear you are happy with our service and communication, the team will be delighted to receive your feedback. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Geoffrey, August 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have had a stoma for the past 28 years I having been using Amcare for the last 10 years .The girls in the office who do the prescriptions are excellent ,very helpful nothing is too much trouble .I use the Lincoln Office .I cannot speak more highly of the ladies who work in the office ,Sarah is one of them who I deal with .

I have had a stoma for the past 28 years I having been using Amcare for the last 10 years .The girls in the office who do the prescriptions are excellent ,very helpful nothing is too much trouble .I use the Lincoln Office .I cannot speak more highly of the ladies who work in the office ,Sarah is one of them who I deal with .

Reply from AmcareTM Group
18th February 2021

Hi Geoffrey, thanks so much for leaving us your feedback, and for your continued loyalty. We are delighted to hear about your experience and we will be sure to pass your comments on to Sarah and the team at the Lincoln office. We look forward to speaking to you again soon. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Carol, August 2020

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

New to this but on the whole Amcare seem to be doing a good job for me

New to this but on the whole Amcare seem to be doing a good job for me

Reply from AmcareTM Group
18th February 2021

Hi Carol, thanks for letting us know that you're happy with our service, we appreciate you taking the time to leave us your comments. If we can be of any further assistance, please don't hesitate to contact us on 0800 88 50 50.

Regards

Sally, Customer Experience Team - AmcareTM Group

Kirsty, July 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always get order out on time and communicate well

Always get order out on time and communicate well

Ravinder, July 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare 100% all the way, very efficient went with Fittleworth for a short period of time but found them to be questioning my prescription every time so reverted back to Amcare. Amcare will always call or contact me if there is a problem with my prescription. I have found that the customer service is absolutely brilliant, very friendly and very knowledgeable

Amcare 100% all the way, very efficient went with Fittleworth for a short period of time but found them to be questioning my prescription every time so reverted back to Amcare. Amcare will always call or contact me if there is a problem with my prescription. I have found that the customer service is absolutely brilliant, very friendly and very knowledgeable

Jan, June 2020

1.00 out of 5
Reliability
Communication
Product Range
Friendliness

Waited since January 2020 for them to send my Comfizz briefs that they had the prescription. Told me in February after calling several times they wouldn’t be available until March/April. Foned and foned with promises I will get a call back. Never happens!!!

Waited since January 2020 for them to send my Comfizz briefs that they had the prescription. Told me in February after calling several times they wouldn’t be available until March/April. Foned and foned with promises I will get a call back. Never happens!!!

Sue, June 2020

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Very reliable, only company I have used since having my stoma 6m ago and have had not cause to consider changing. Staff are always friendly helpful and happy to make contact with my stoma nurse if I ask them about things which they are not happy to answer themselves

Product delivered by same friendly dpd driver most of the time.

If I had to have a criticism it would be that sometimes products are packed in larger. Read more

Very reliable, only company I have used since having my stoma 6m ago and have had not cause to consider changing. Staff are always friendly helpful and happy to make contact with my stoma nurse if I ask them about things which they are not happy to answer themselves

Product delivered by same friendly dpd driver most of the time.

If I had to have a criticism it would be that sometimes products are packed in larger boxes than
Necessary

Suzanne, June 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare are really helpful being someone who is new to stoma. To start with l didn’t know how long a box would last np phoned them up were really helpful, didn’t make me feel stupid and expressed replacements. They have a range of products and will send samples, if you have a problem they will help. I would recommend Amcare with confidence.

Amcare are really helpful being someone who is new to stoma. To start with l didn’t know how long a box would last np phoned them up were really helpful, didn’t make me feel stupid and expressed replacements. They have a range of products and will send samples, if you have a problem they will help. I would recommend Amcare with confidence.

JANE, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Very helpful and understanding on the phone.Promp deliveries and early posting if you are short of anything.

Very helpful and understanding on the phone.Promp deliveries and early posting if you are short of anything.

Sandra, May 2020

4.75 out of 5
Reliability
Communication
Product Range
Friendliness

Excellent customer service. Quick delivery of items.

Excellent customer service. Quick delivery of items.

Suzanne, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always helpful if l run short of anything will.post it straight away or if larger order get to me asap. Excellent service!

Always helpful if l run short of anything will.post it straight away or if larger order get to me asap. Excellent service!

Ravinder, May 2020

4.50 out of 5
Reliability
Communication
Product Range
Friendliness

very friendly, will call my GP’s to get my repeat prescription when I need my medical supplies. They have been checking on me to make sure I was ok

very friendly, will call my GP’s to get my repeat prescription when I need my medical supplies. They have been checking on me to make sure I was ok

Alan, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare have been excellent

Amcare have been excellent

Lynn, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They are lovely as I am new to this

They are lovely as I am new to this

Susan, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Have been with You amcare for 17 years without any problems .
Very friendly and helpful staff

Have been with You amcare for 17 years without any problems .
Very friendly and helpful staff

Susan, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

They are always friendly and helpful. I also have a stoma nurse from Amcare.

They are always friendly and helpful. I also have a stoma nurse from Amcare.

Deborah, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amazing

Amazing

Barbara, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare are very good

Amcare are very good

Karen, May 2020

2.00 out of 5
Reliability
Communication
Product Range
Friendliness

Completely useless from the start. Never contacted me about delays or any other problems. Repeatedly got things wrong & I had to do all the chasing. Changed my name on my records without explanation or apology so I couldn’t even get through security.

Completely useless from the start. Never contacted me about delays or any other problems. Repeatedly got things wrong & I had to do all the chasing. Changed my name on my records without explanation or apology so I couldn’t even get through security.

Barbara, May 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Amcare are very good

Amcare are very good

Con, April 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always in contact. Friendly service and very prompt.

Always in contact. Friendly service and very prompt.

Paul, April 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always respectful, friendly and knowledgable

Always respectful, friendly and knowledgable

Christine, April 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Always very professional

Always very professional

Roy, April 2020

4.25 out of 5
Reliability
Communication
Product Range
Friendliness

I found Amcare staff always friendly, able to answer any questions/queries I had regarding my orders.
Delivery times also excellent & I appreciated SMS message to inform me products were in transit & approxy. delivery time.

I found Amcare staff always friendly, able to answer any questions/queries I had regarding my orders.
Delivery times also excellent & I appreciated SMS message to inform me products were in transit & approxy. delivery time.

Chris, April 2020

2.75 out of 5
Reliability
Communication
Product Range
Friendliness

Best of a bad bunch

Best of a bad bunch

Charles, April 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

never a problem, they are so helpful

never a problem, they are so helpful

David, April 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Brilliant Helpful and Friendly Efficient Deliveries

Brilliant Helpful and Friendly Efficient Deliveries

Shelley, March 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have used Amcare (Homestyle Positive) for around 4 years now and have never had an issue. They are reliable, deliver on time, deliver promptly in an emergency, provide me with what I require and always inform me of any communication or prescription issues with my GP surgery. The team are polite and always willing to help. I definitely recommend them.

I have used Amcare (Homestyle Positive) for around 4 years now and have never had an issue. They are reliable, deliver on time, deliver promptly in an emergency, provide me with what I require and always inform me of any communication or prescription issues with my GP surgery. The team are polite and always willing to help. I definitely recommend them.

Glen, February 2020

5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been using the fabulous Amcare delivery service for over 18yrs delivering all of my Convatec ostomy products on time every time. They will go above & beyond to help me out & I can order online or over the phone speaking to their knowledgeable staff & my parcel is sent in plain packaging, tracked & I’m kept up to date on progress via email or text so that I never miss a delivery.

I have been using the fabulous Amcare delivery service for over 18yrs delivering all of my Convatec ostomy products on time every time. They will go above & beyond to help me out & I can order online or over the phone speaking to their knowledgeable staff & my parcel is sent in plain packaging, tracked & I’m kept up to date on progress via email or text so that I never miss a delivery.