Review for Fittleworth by Stewart

Have been with Fittleworth for around 8 years. To me, the service has gone downhill in those years, especially since the pandemic, where they appear to have been making a lot of cost savings. For people like me working full time, the call centre used to be open late and Saturdays, but now it is office hours Monday to Friday only. The phone would be answered pretty quickly even in peak times, but lately it seems to take longer an longer for them to answer. Originally, they had a dedicated delivery driver who was an ex-nurse and I still credit her for talking me down from almost suicidal thoughts when I felt hugely depressed about this new ugly, messy, smelly stoma I had. However, now, I just get a box thrown at me by a DPD driver. I was advised to call in orders after their online ordering system was confusing and kept getting the order wrong, but even then I have issues. Now I get calls from random landline numbers (which my phone thinks is spam) from Fittleworth employees trying to get me to order more but asking for my personal details to do so. I summary, I think I will be looking elsewhere for an alternate provider.