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Review for Fittleworth by Stephen

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Stephen, April 2026

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3.75 out of 5
Reliability
Communication
Product Range
Friendliness

I have not had the ability to order online for months now. I get the timer circle of doom every time I try to reorder. Each time I have had to telephone in and order, and each time I have had to listen to recorded messages extolling the virtues and ease of ordering online whilst waiting for an operative. It all went south when some bright spark in their IT department decided to 'upgrade' (

I have not had the ability to order online for months now. I get the timer circle of doom every time I try to reorder. Each time I have had to telephone in and order, and each time I have had to listen to recorded messages extolling the virtues and ease of ordering online whilst waiting for an operative. It all went south when some bright spark in their IT department decided to 'upgrade' ( in reality, downgrade) the online ordering portal. Each time I now order by phone, I tell the operative about it, they of course apologise profusely and say they will pass my comments on, but still it is the same scenario each time. I wouldn't pay their tech people in washers, in fact if it was my business they would be fired.

Reply from Fittleworth
13th April 2026

Thank you for your feedback, and we’re very sorry for the frustration you’ve experienced with online ordering. We understand how disappointing it is to encounter ongoing issues and have to rely on phone ordering instead. This isn’t the experience we want for you. Please email talktous@fittleworth.com with your full name, date of birth, address, and a brief summary of the issue so we can look into this further and pass it to the appropriate team. Thank you for taking the time to let us know.

Regards

Joana, Customer Experience Specialist - Fittleworth

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