Review for Fittleworth by Robert

I have been with Fittleworth since day one and I am now in my fifteenth year. Throughout this period, I have found the service provided has been excellent. From my initial contact to the present day, the order process, through to delivery has always been efficient and simple to use. On the very rare occasions that I have found myself in ‘crisis’ (which was invariably due to my inaction or circumstance, such as the recent incident where I was detained in Glasgow longer than anticipated, due to a medical emergency), the support was exceptional. I cannot fault the support provided. The only observation I could make is maybe product support. I appreciate this is not directly attributable to Fittleworth, but a facility within the service that could help us to connect directly with our product manufacturer would be helpful. I have always used the same Supplier and products and, over recent years, it’s been obvious that the quality of the products has declined a little, resulting in several instances were my product has failed me. I believe access to a direct link to the manufacturer would be very useful in allowing both parties to monitor and improve quality control.