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Review for Fittleworth by Karen

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Karen, April 2026

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2.50 out of 5
Reliability
Communication
Product Range
Friendliness

Prescription requested 13/4. I emailed 21/4 as nothing received. Response was an email from DPD that they are expecting my parcel and will email when it’s due for delivery! So what happened? What a position to be put in! These bags are essential and it’s very concerning to be waiting so long.

Prescription requested 13/4. I emailed 21/4 as nothing received. Response was an email from DPD that they are expecting my parcel and will email when it’s due for delivery! So what happened? What a position to be put in! These bags are essential and it’s very concerning to be waiting so long.

Reply from Fittleworth
22nd April 2026

Thank you for raising this with us — we’re very sorry for the delay and understand how concerning this must be, as these supplies are essential. So that we can look into this for you as quickly as possible, we’d recommend calling our team on 0800 378 846, as urgent matters can be resolved more promptly by phone. If needed, you can also email us at talktous@fittleworth.com, however responses may take a little longer.

Regards

Joana, Customer Experience Specialist - Fittleworth

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