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Review for Respond Healthcare by Ros

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Ros, October 2025

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3.25 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Respond for a few years and although their delivery is pretty reliable, I don’t have much communication from them about it. I never quite know when it will arrive. Sometimes it comes quite quickly, other times it takes longer. They promise that they will ring me about delivery but never do. They do use DPD as a delivery service who are very reliable.

I have been with Respond for a few years and although their delivery is pretty reliable, I don’t have much communication from them about it. I never quite know when it will arrive. Sometimes it comes quite quickly, other times it takes longer. They promise that they will ring me about delivery but never do. They do use DPD as a delivery service who are very reliable.

Reply from Respond Healthcare
3rd November 2025

Thank you for your review, Ros. I'm sorry that not everything is working for you as you would expect. The issues you raise are easily fixed - please could you email us hello@respond.co.uk or give us a call on 0800 220 300 and we will put these things right for you straightaway.

Regards

Garry, Customer Experience Manager - Respond Healthcare

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