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Review for Fittleworth by Jackie

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Jackie, April 2026

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4.50 out of 5
Reliability
Communication
Product Range
Friendliness

Team are always helpful in trying to resolve any issues and keep you informed of delays. If there is an issue with the prescription being approved in full I believe they do usually follow up on the missing items but do not always let you know. But if the whole order is delayed they do let you know. However the team do try hard to do everything they can to resolve issues with the GP

Team are always helpful in trying to resolve any issues and keep you informed of delays. If there is an issue with the prescription being approved in full I believe they do usually follow up on the missing items but do not always let you know. But if the whole order is delayed they do let you know. However the team do try hard to do everything they can to resolve issues with the GP prescription approval process when it goes wrong and I really appreciate their support with that. Their delivery service provider is OK, but leaves the parcel out in the rain even though I have a shed they can leave it in. It would help if the packaging was waterproof.

Reply from Fittleworth
2nd April 2026

Thank you for taking the time to share your review. We’re really glad to hear that our team is always helpful in resolving issues and keeping you informed of any delays. We appreciate your feedback about communication when prescriptions aren’t approved in full — this is valuable, and we’ll make sure it’s passed on so we can continue improving. Thank you again for your patience and for recognising the team’s efforts to work closely with your GP to get everything resolved.

Regards

Joana, Customer Experience Specialist - Fittleworth

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