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Review for Fittleworth by Claire

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Claire, May 2024

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3.25 out of 5
Reliability
Communication
Product Range
Friendliness

For 2 orders in a row my order has not been delivered within the expected 10 working days. Staff are usually very friendly, but I have been underwhelmed at times. There is no info regarding order updates and you can not track an order without a tracking number.

For 2 orders in a row my order has not been delivered within the expected 10 working days. Staff are usually very friendly, but I have been underwhelmed at times. There is no info regarding order updates and you can not track an order without a tracking number.

Reply from Fittleworth
3rd June 2024

Hi Claire, I am sorry to see there have been delays to your orders. Please can you email me at DRMqueries@fittleworth.com with your full name and DOB so I can understand why this has happened? We are looking to provide order updates in time - it is something we are looking into! Thank you for your feedback and I look forward to hearing from you.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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