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Review for Fittleworth by Martin

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Martin, June 2024

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4.25 out of 5
Reliability
Communication
Product Range
Friendliness

Have dealt with them for 16 years for colonoscopy products often slow to answer but I now have ileostomy as well phoned from hospital to check if order had been placed by hospital stoma nurse , answered after 19 minutes on hold told they would check, put on hold another 9 minutes then call was dropped.

Have dealt with them for 16 years for colonoscopy products often slow to answer but I now have ileostomy as well phoned from hospital to check if order had been placed by hospital stoma nurse , answered after 19 minutes on hold told they would check, put on hold another 9 minutes then call was dropped.

Reply from Fittleworth
4th June 2024

Hi Martin, I am so sorry to see this for you. As you know, we have been exceptionally busy and we are working hard to reduce call wait times. We absolutely should have called you back, please may I have your full name and DOB sent to DRMqueries@fittleworth.com and I can arrange this for you? Thank you in advance.

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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