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Review for Fittleworth by Andrew

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Andrew, March 2025

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1.75 out of 5
Reliability
Communication
Product Range
Friendliness

Totally useless service, I sent emails about change in prescription process with NBT NHS. Called 3 times to explain. The staff at NBT also called them and sent necessary requirements yet they still couldn’t get the process right! Finally they suggested NBT NHS call them. I think they’ve lost the plot on who the customers are!

Totally useless service, I sent emails about change in prescription process with NBT NHS. Called 3 times to explain. The staff at NBT also called them and sent necessary requirements yet they still couldn’t get the process right! Finally they suggested NBT NHS call them. I think they’ve lost the plot on who the customers are!

Reply from Fittleworth
18th March 2025

Hi Andrew, Thank you for taking the time to leave a review. I'm sorry to hear that you've faced issues with your prescription. Please can you email DRMqueries@fittleworth.com with your full name, DOB and what has happened so we can investigate this for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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