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Fittleworth

4.57

From 2255 reviews Read All Reviews

86.89% Of Reviewers Recommend Fittleworth

Fittleworth provides everything you need from your home dispensing service. Here at Fittleworth, we understand that every person’s health needs are unique, so we have built a trusted and dedicated home dispensing and clinical advice service that caters to all … Read more

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John, August 2026

Upvote

4.50 out of 5

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communications or reading the prescriptions correctly sometimes incorrect. new stoner bags with the thinner surround more difficult to flatten and make good seal, sometimes allowing fume escapement.

Reply from Fittleworth

7th August 2026

Thank you for your feedback. We're sorry to hear about the issues you've experienced with communication and prescription accuracy, and we appreciate you bringing this to our attention. Regarding the stoma bags, as these are manufacturer product updates and we only supply the products, we're unfortunately unable to make changes to their design. If you're experiencing difficulties with the fit, seal, or performance of your bags, we would recommend speaking with your nurse, who can assess the issue and advise whether an alternative product may be more suitable for your needs. Thank you for taking the time to share your experience with us.

Regards

Joana, Customer Experience Specialist - Fittleworth

Joy, August 2026

Upvote

3.25 out of 5

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Very friendly customer service. I feel that from the time of ordering to delivery is rather long. I would like emails advising when the order was approved by the GP and when it was ready for despatch. Not so happy with DHL, DPD were much better.

Reply from Fittleworth

7th August 2026

Thank you for your feedback. We're delighted to hear you found our customer service friendly. We appreciate your suggestions regarding order updates and delivery times, and we'll share these with the relevant team. We're also sorry to hear DHL didn't meet your expectations and appreciate your comments about DPD. Thank you for helping us improve our service.

Regards

Joana, Customer Experience Specialist - Fittleworth

Roy, August 2026

Upvote

4.00 out of 5

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Friendliness

Very good fast survice. Am haveing a miner problem in this heat bags not stiking all that well. They uesaly do. Roy

Reply from Fittleworth

5th August 2026

Thank you for your feedback, Roy. We're delighted to hear that you're happy with our fast service. We're sorry to hear you're experiencing some issues with your bags sticking properly in the recent hot weather. We'd recommend speaking with your Stoma Care Nurse, as there may be additional accessories they can recommend to help improve adhesion during warmer conditions. Thank you for choosing Fittleworth.

Regards

Joana, Customer Experience Specialist - Fittleworth

Kevin, August 2026

Upvote

3.00 out of 5

Reliability

Communication

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Friendliness

Yet again, I have missing items on an order, with no explanation why. For over 10 years I have been provided with catheters, disposal bags, wet wipes and dry wipes every 4 weeks or so. The latest delivery omits wet wipes and doubles up on dry wipes. I appreciate that the wipes are provided free of charge, but it is very difficult to use dry wipes to clean oneself before using the catheters. Once again there is no explanation for the missing wet wipes.

Reply from Fittleworth

5th August 2026

Thank you for your feedback. We're sorry to hear that you've experienced missing items again and that no explanation was provided. We understand how frustrating this must be, especially when you've been receiving the same supplies for many years. While the wipes are complimentary items, we appreciate how important they are to your daily routine and why their absence would be concerning. Please contact our team so we can look into this for you, investigate why the wet wipes were missing from your order, and review whether there is an ongoing issue affecting your supplies.

Regards

Joana, Customer Experience Specialist - Fittleworth

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